This business is now operating under the name of ABC Learning Center. We had our son enrolled for almost a year. In that time, there was almost a complete turn over of staff including, but not limited to, 4 changes in Director. At 2018 year end, there were 9 people on staff and by mid-February of 2019, 5 of those positions (including Director) had turned over. During this most recent shift in staffing, we encountered more issues than ever before. The incident that cemented the fact that we would prefer to look for other daycare arrangements than to keep our son under the chaos of this staff happened on Friday, March 8, 2019. I received a call from the Director stating that the Owner was willing to forego the two week notice to withdrawal our son. Confused, I asked what she was talking about. She confirmed that a phone message had been left for her that I was giving our two week notification of withdrawal. I explained that I never made that phone call or had a conversation with staff alluding to our imminent withdrawal. She apologized for the confusion. I followed up with my husband, who confirmed that he had not made that call. I called ABC Learning Center back to let them know that a family member would be picking our son up in the early afternoon and that I would be in after work to discuss this situation. I was informed, by the Director, that the phone number that had made the initial call, allegedly made by me, was one of the ABC Learning Center's other business lines. Shocked to find out that a member of the ABC Learning Center staff had called and impersonated me, I informed her of the early pick up and that I would be in to discuss as I felt something odd was happening there. The Director got defensive, stating that there was nothing odd happening at ABC Learning Center. For a Director of a child care facility to not think this situation was odd, at all, concerns me greatly. Within the hour, I had collected my child and his belongings and we will NEVER use a facility run by Birgitta Doerr. This facility is an old store front with half-wall dividers between "rooms". The lunch room is so small, that it can barely fit a table. Additionally, the playground/outdoor play area is a high-fenced cage in which the children are locked in with the staff. The outdoor play area is across the back driveway of the building. If you are looking for a cheap place for child care, they deliver on low cost. However, if you think you are going to get quality care, without a high school drama being played out daily, think again. I would encourage you to search elsewhere. read more

Our family couldn't be happier with the new owners! We were previous clients of OSA when it was owned by the previous owner, and we chose to leave due to center conditions and the overall operations and lack of owner involvement. When we found out the director was staying there and new owners were opening, we signed up right away! I wish that's how it would have been when my daughter was an infant. I have never been happier with another facility and tell all my friends about the new OSA (ABC Learning Center) read more