They stand by their product and their service. Even when things don't go perfect, they pivot and show up.

Great service! The entire staff couldn't be more professional and courteous and completed the job within 24hrs as promised!!

Amazing excellent service .. very efficient and professional .. highly recommend! Drew performed the service at my home and is a gem who is knowledgeable about all sorts of vermin and household invaders. Excellent work read more

Jim from creature control came out and evicted the raccoons from my chimney. Highly grateful for his work and was very pleased by how quickly he was able to get the work done. I called a few places and they weren't able to assist since the creatures were in my chimney. But that was not an issue for Jim. He said he didn't care about no chimney. He wanted to get the Little critters outta there if it was the last thing he did (not really but that's how I felt). Jim, you're a gentleman and a scholar. I mean this in the best possible way: I wish you nothing but success. But I never want to see you again....because that would mean I have more critters. read more

Great company and service. Told Julien what was going on and he took care of it. The best part of this company is you can sign up for a set timeline and cancel anytime. The flexibility, price and willingness to work with our schedule was the perfect match. Thanks Julien, now my fiancée can go in our basement without seeing mice! read more

We had a raccoon in the attic that fell through a hole in the ceiling. Luckily, the room was closed off and not being used. I looked up many animal control services, but thought this one had the best reviews and website. Called Creature Control as soon as they opened, and Bonnie was a huge help getting someone out fast. Julien was the guy who took care of everything. He was friendly and professional. First he got the raccoon out of the room safely. She was a pretty docile one, so I named her Edwina. Then he found her access point into the attic and did a quick patch up. I'm very skittish and jumpy, and this was a major peace of mind knowing nothing new was going to get in. I highly recommend them! Fair on price, quick to respond to emergencies, and skilled workers. read more

Creature Control - This is Edwina, the raccoon, that was barricaded in a bedroom. - Pest Control Near Me - Howell, Michigan

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Josh Hodge showed up right when he said he would. He did a thorough inspection and carefully outlined an understandable plan to get rid of our attic's red squirrel(s). Josh was professional, knowledgeable and friendly. And the price is exactly what we were quoted prior to beginning this whole process. Full marks to Creature Control from this satisfied customer. read more

It took a couple tries, but Creature Control caught and deported the skunk that's been wandering around our place. Chris was friendly and prompt about setting up the trap, and baiting it with spicy Cheetos; over the course of a week, we caught 2 raccoons, 2 squirrels, and finally the skunk. We had Chris deport one of the raccoons; I released the other and the two squirrels and re-baited the trap. Overall bill was $239 ($109 for the initial visit, and $65 for each animal deported). Not free, but about what I'd expected. I enjoy that Creature Control will handle most types of animals --- several of the places I'd called said they only handled bats, or bats & mice, etc. read more

Creature Control - A sleepy skunk being deported to the woods. - Pest Control Near Me - Howell, Michigan

Rick Palmer is our technician and he is professional, knowledgeable, and very personable. He was very fast in responding to my emails and flexible for my schedule. Having taken multiple courses in entomology in college, I was certain I could deal with the insects in and around my home. Boy was I wrong! As a homowner, we do not have access to the required information as well as profe grade chemicals to do the proper job. I broke down 2 years ago and called Creature Control, an independent family owned veteran business. Supporting local businesses and families rather than no face corporations is important to me. They inspected and treated my home both in and out including attic, basement, and garage. When I questioned the need to do the outside I was told to stop insects before they get into my house. I thought I would give them a trial. We have now used this service for 2 years and I can tell you we have not has a single stink bug, lady bug, rolly polly, spider, ant, or any other insect in our home since. Not only that, we have had no wasp or yellow jacket nests on our siding, eaves, or deck. Our home is insect free! I can't more highly suggest giving them a call to see how Rick and Creature Control can simplify your own living experience. read more

I love these folks - came in the winter for an emergency bat in the house. Then came in the spring and installed one way doors for a bat eviction from the attic. They are knowledgable, polite, and do a great clean up. I highly recommend their services. read more

Don't let this company waste your time! I waited nearly a month for an appointment and the tech showed up (allegedly) at the wrong time. They claimed no one was home, although we were here the entire time. I phoned in to let them know I had scheduled an evening appointment, not morning, and they basically said their software double checks all of their work. They also claimed the appointment was confirmed, but I received no phone calls, texts, or emails. No effort was made to reschedule or retain my business. read more

Note: this review is for the CC in the SE Mich area We had CC out this spring to spray our house for the springtime insects that were hanging around, and were very happy with the service Shawn provided so didn't hesitate to call them back in August to have them remove a nest of angry yellow jackets who made a home in our front yard. Shawn dug out the nest and treated the site. When we noticed another nest a couple of weeks later, we called again and Shawn charged us a reduced rate for the same service. One more week after that, we called them back for yet another nest we found and he scheduled a long appointment for us so he could thoroughly inspect the rest of our 2 acres for more nests. He found another we weren't aware of and treated both nests. He also gave us tips on how to prevent these bees from using our property as a home, which we intend to implement. We've been very happy with Shawn's service and would use CC again, although I hope we don't have to! read more

We have used Creature Control for the regular restocking of our chipmunk bait stations. Andrew is the technician that services that work. We appreciate Andrew contacting us via email the day before he comes to our home. He is friendly, efficient, and professional. Recently Matt came to our home to assess droppings in a window well. Matt spent a lot of time assessing our deck area. Matt explained the various behaviors of skunks, opossums, and raccoons. Matt was very helpful and knowledgeable. Matt actually discouraged us from setting up a trap. read more

Dan at Creature Control is AMAZING. We had a very pesky squirrel problem, and Dan never gave up. He kept coming over, trying new things, texted me to ask what I was hearing/seeing, and then kept working to find the solution. And he did! Super professional, extremely knowledgeable, funny and so personable. Creature Control is the only company we will call in the future! read more

This review is for Creature Control in SE Michigan. For the last few years, we've noticed birds trying to nest in our dryer exhaust vent and tried several things to get rid of them. Last year it seems they didn't come at all so we thought the problem was solved. This year they came back, worse than ever before. Unfortunately, when I noticed the problem I was on my way out of town for a business trip. I was to be gone for ten days. I contacted them after leaving town and arranged for someone to do an inspection in my absence. I arranged for someone to be at the home to meet them. Things worked incredibly well. Chris did an inspection and called to describe the problem and their proposed solution. It sounded good to me, and the price was reasonable, so I agreed over the phone. They immediately sent me a contract by email. I clicked to accept the contract, and he immediately began the work. A couple hours later Chris called back to say that the work was done. I received an invoice by email and clicked to pay. Done! I got back home about ten days later and see that things were fully taken care of, as he described. I'm quite pleased. I'll certainly call Creature Control again if I have pest problems in the future. read more

I don't know if I'll call them again. Although the original service was probably an okay price for red squirrels in the attic ($180 to check, block, and set an exit trap for later pickup, plus cut a tree branch), it was the $75 trap pickup charge that got me. They came and picked up the "one-way exit trap" ... which is what they're supposed to do ... but because there was a dead squirrel in it, they charged $75. Plus, the tech came and went without knocking on the door, so we just suddenly got an invoice out of nowhere. The response by the owner says they "waived the initial service call fee" which puzzles me. It's true that the work was done on the second visit. But I was ready to order the work on the first visit, and the tech said he didn't have the right tools with him at that time and needed to come back. There was another visit, but the tech came an hour earlier than promised and I was not yet home. I'm not sure what I was "waived" on. I know there is some inconvenience involved in fetching a trap with a dead squirrel in it and then tossing it in the dumpster, or whatever, but it just seems a little unnecessary. I'm going to try to find somebody who has a "one-way exit non-trap" that lets the squirrels out but doesn't let them back in again, to get rid of the animals without killing them (and without a $75 charge). read more

Dave was our tech. He was friendly, knowledgeable and efficient. Provided a thorough consult and estimate and work was completed 2 days later. Since it was just done I have yet to see results but so far very happy with the quality and timeliness of the service. Cost seems to be reasonable as well. read more

Shawn is awesome! He communicated with us prior to his arrival, was very informative, thorough, and polite. Even at the end of the day he still took the time to walk us through our concerns. Definitely our go to for all our pest & wildlife needs. Give this man a raise! I deal with contractors and business professionals all day long. Shawn goes above and beyond, great representation of your company! read more

Very professional service at a reasonable price. I have used Creature Control a couple times in the past to remove bees nests from our siding. I decided to be proactive and have them perform a spring spray to prevent bees, wasps and other insects. Very impressed that it will last 90 days and if I need them to come back out within 30 days, it will be at a discounted price. Shawn was very knowledgeable. He let me know that my windows may be sprayed before applying. Overall, very pleased with their service and will most likely use them again in the future. read more

We have used this company twice in the past year, once for bats and now for raccoons. Dave always provides us with lots of information regarding the removal process. You can tell that he really knows his business and understands the animals that he is trying to catch. We highly recommend Creature Control. read more

Shawn just left my house after carefully inspecting each room and explaining the process along the way. He was friendly, professional, punctual, calming, and knowledgeable. I highly recommend him to anyone with any type of creature issue! Kim - Dexter, MI read more

Newer to the Grand Rapids area, I found Creature Control while managing eight properties. Using their services for pest to animal control, each person I came in contact with was always professional, personable, great at explaining, and quick to respond when taking care of business. I believe we used Creature Control's services seven to eight times before selling the properties. I contacted them this week for my home. Vonnie (in the office) was awesome taking time to answer my questions and scheduling Jim Clarke to review and service my concern. Arriving a few minutes early, he was as professional, knowledgeable and personable as everyone else, and got things handled. Regardless if it's for your private home or commercial needs, I cannot recommend Creature Control enough. They take care of business! read more

Timely, informative, patient with questions and effective. We had issues with Boxelder bugs and the treatment has been very effective (only three days in*). The one thing I wish they would have done better was more thoroughly vacuum up the bugs that had reached the interior of the house. I had to spend some time picking them up by hand. read more

Creature Control helped us evict some friends from our BATchelor pad - they were very professional, friendly, and the customer service via email and phone was excellent. They came back later to set up mouse stations and followed up afterward to see how things were going. Highly recommend giving them a call if you have any unwanted visitors! read more

Jim from Creature Control has been to my house a few times to battle some pesky squirrels and has always been a pleasure to deal with. I highly recommend their services and while Jim is the only person from the company I have interacted with, he is superb! read more

Creature Control did a great job on our service call! They were very thorough in explaining what they were going to do, how it will help and what we should expect. Our technician Shawn Anderson even alerted us to some other things to keep an eye on and how we could potentially take care of those problems. Shawn is fantastic! read more

We had yellow jackets coming into our house through the bathroom vent... although unable to make direct contact with the hive because of its location in the exhaust line (which would/will require complete removal of the line), Shawn spent hours outside- around the house, and inside the attic space; he was very thorough. Although the situation is more complicated than my summary, bottom line - they aim to please... customer service is at the top of their priority. read more

They came out within about 24 hours for our non-emergency call. Chris called to confirm time and then showed up right when he said he would. Excellent service and took care of the problem without trying to sell us additional services. Would definitely recommend! read more

Andrew is outstanding! He communicated with us prior to his arrival, was very informative, thorough, and polite. He goes above and beyond, great representation of your company! I have been using Creature Control for years and they are great. read more

These are the people to call when you have animal issues! Josh is the best. He makes it very easy to understand what's going on and he's thorough. Prices are right. Very professional all around read more

$150 to put an end to hundreds of yellowjackets. Friendly, Fast and Effective. I was a little underwhelmed by the materials and process that were needed to get rid of yellow jackets, but it did the trick, and wasn't going to do it myself, so I can't complain. read more

I wouldn't recommend the Creature Control in the Plymouth, MI area- same company. Even though I told them the trap caught a raccoon, they never came out the whole 85 degree day to take it away. They recited the Michigan Law that they have 24hrs, but providing great service doesn't mean doing the minimum to stay within the law. It should mean going above the requirements to wow a customer and to spare the animal suffering in the heat. read more

After purchasing our new home in the Brooklyn area we discovered that weren't the only residents living in it. After unsuccessfully attempting to rid them ourselves I called Creature Control literally in tears. They came out immediately, inspected our entire home and set up a bait stations. We saw results immediately and within an extremely short period of time, all the little creatures were gone. I would highly recommend them to anyone! read more

I love this company. They respond quickly, their staff are highly professional...they really know their work (especially SHAWN)...they stand behind their work (meaning if they fix an opening and it comes open again because a pesky mouse eats it open again) they fix it again. I have an old house that just can't help having openings for mice. Since they can get in such tiny spaces, it makes me very happy to have these folks helping to stem the flow. read more

Update. I was not going to post this but now that I am more then insulted I will. After canceling my contract due to them not wanting to come to an area they say is in there coverage. I recieved a phone call and email. I did not talk, however did read the email. They were willing to do the inspection for free now. But as I was rescheduled several times I don't see how they could. It should also be noted that they make you sign a contract before doing work stating you will not say anything bad about them. "Glad I canceled mine" I only picked this company because of the reviews. I know now it's completely wrong. read more

An opossum moved into my barn. Dave was exactly on time and promtly relocated it with no fuss. Price exactly as quoted.

We had some pests living in the wall of one of our bedrooms. Chris Moore from the Ann Arbor area Creature Control came out and took care of it. He quickly discovered the problem to be a hole near the foundation. He set traps and caught the perpetrators which turned out to be chipmunks. Problem solved! He was nice, professional and great with my 4 year old who was curious about his handy work. I would highly recommend him! read more

We began to have a problem with a yellow jacket hornet nest inside a wall on our home and the hornets were coming inside. I called and made an appointment for the next day. Shawn Anderson called before his scheduled arrival to provide an updated arrival time which I appreciated. He arrived on time when he said he would and was extremely thorough in his evaluation of the problem nests around our house. He was transparent with pricing for each treatment and not pushy. He was also very knowledgeable about yellowjacket behavior and nests. After agreeing on a treatment plan, Shawn described what he would be doing then suited up as went to work. He was again very thorough in treating the wall where the nest was to ensure it was as effective as possible. It has been several days and we haven't seen any yellowjackets since the treatment! We are thankful for Shawn and his exceptional customer service and will be calling Creature Control again for any future needs. read more

I was charged for repairs which was not the cheapest estimate I received, but needed prompt attention and I went with it. I had a squirrel problem but according to the agreement ANY animal caught in traps be it squirrel, cat, cow or ?? is a $75.00 charge. They caught a chipmunk....I do not have a chipmunk problem . This chipmunk cost me $75.00 . I paid as I had no recourse and did speak to a representative on the phone about this. I recommend you reconsider and read the fine print. Very expensive venture for us. Over $700.00.... read more

Creature Control did an excellent job! Our technician John V. helped solve our problem of birds getting into our house. He safely and humanely removed a bird from our dryer vent, cleaned out a nest in one of our bathroom vents, and personally made five mesh covers to put over our vents to prevent the problem. Throughout his entire time at our house, he explained everything thoroughly, provided estimates before the work was done, and was very professional. We would highly recommend Creature Control and use them again. read more