If I could rate it a zero star I would! Marvin is an absolute fraud who also is very…read moreunprofessional! Linked down blow is a video of Marvin telling me to go "f myself" after just calling to ask for an estimate of my personal device he had in his care. This man is an absolute Fraud and is likely to break what he touches!!!! Update: It unfortunately will not allow me to attach videos of phone call but I can assure that If anyone would like to see how Marvin speaks to his clients I'd be happy to email the video! Just ask and I'll send my email along side the video for proof. Marvin tries very hard to intimidate people who are just in need of his services by threatening to add charges to their totals for no reason especially when he never fixes the problem and only adds to the issues! Also calling them very vulgar names! If you want my honest opinion you have better luck just trying to repair your device on your own or taking it to another shop as Marvin is the worst for customer service and to provide you with help!

My thumb drive broke. I called that morning and was able to get in that morning and have him look…read moreat it. He explained what he was going to do and told me to give him an hour and within an hour I had heard back from him. He was able to fix my thumb drive saving me thousands of hours of time. Very friendly and great customer service. I hope nothing like this ever happens again but I know who I'd go back to if it did. Would recommend again and again!

I nearly died when I realized I had messed up my external drive so bad that it shut my computer off…read moreevery time I plugged it in. All the pictures and videos of my family gone forever. Then I found File Savers. Is it expensive? Yes. Is it worth it? For sure. They dissected the drive and retrieved my past. The communication was constant and the process was fast. I would trust them again in a heartbeat!!

File Savers Data Recovery recovered close to 800 GB of personal data from an external hard drive…read more The heads had failed in the drive and had likely cause File Savers Data Recovery recovered close to 800 GB of personal data from an external hard drive. The heads had failed in the drive and had likely cause damage to the disk. This company works out of western Montana and only uses locations in different states that serve as drop-off locations and shipping points. The drop off location here is just a business center above Marsh, who have nothing to do with File Savers. The receptionist wasn't even going to give me a copy of the shipping label or any type of official receipt or document. I just ended up asking for her name and signature with the date on a scanned agreement for File Savers. The company has told me since the original post that they are going to provide more concrete drop-off receipts in the future. Throughout the entire process, File Savers representatives were very professional and were in constant communication. I received regular phone calls and emails tracking every step. They do an analysis of your equipment upon arrival, and give you the quote before doing any work to have the option to proceed or not. There are 3 quote tiers with price ranges that are representative of the speediness of the recovery. Inside the slowest tier's range, my quote was at the high end at $1100. I was hesitant and they offered to put it behind all of the other work they have for a reduced price of $920. They ended up recovering ~83% of my data after a "catastrophic failure" and they re-imaged it to a new hard drive that I had purchased and mailed to their location in MT. I was thankful for the critical data they managed to recover. I was skeptical of their legitimacy because there is really very little concrete information on their website or communications. I requested their tax information and proof of insurance, and after a heated discussion, the File Savers rep reluctantly provided them. After some personal PI work, I verified that their insurance was up to date, but the MT Secretary of State office reported that they had been involuntarily resolved for failure to file for certification by the state. All in all, the company is legit, they do satisfactory work, and they are very customer friendly. Their quotes are expensive, but the company justifies their prices in accordance to their advanced facilities, experience, and range of services. Although, it is always best for you to do your research and evaluate your options for the best price for work. Best of Luck.

It's very rare for companies go the "extra mile" to help their customers! Despite a broken laptop,…read moreI felt confident that they truly valued their customers. The motherboard on my laptop was fried and since my laptop was older, a replacement motherboard was unavailable. I had another identical laptop that I no longer used, so I asked if they could take the motherboard from this laptop to fix the laptop I brought in for repair. Within a few hours, they made the swap and also fixed some security software issues detected. A $55.00 deposit is required & deposit applied towards the charges to repair. Within a matter of a few hours, my laptop was working again ... better than ever and no additional charges incurred. The staff go out of their way to clearly explain issues found and work with the customer to resolve expeditiously! I would highly recommend and will be back if future issues encountered.

From the owner: Did you drop your laptop or spill something on the keyboard? Computer doesn't turn on, or won't…read morefully start? Do your pictures seem to be gone forever? Or, did one of the numerous scammers out there trick you and you need to secure your system? Call us, we can help! We Fix Computers. Servers, Laptops & Desktops. We clean viruses, we fix broken screens, we optimize, we support networks, we get rid of computer challenges. Trusted for 15+ years to to fix and maintain technology for homes and small businesses, give us a chance to earn your trust along with our many repeat customers. We're friendly and won't overwhelm you with tech-speak! If you dig around and read the reviews that this site has decided to hide after we stopped paying them for advertising, you'll find that they are all from happy, satisfied customers with real experiences and positive outcomes, despite the supposedly impartial algorithm that decides to randomly hide reviews that don't meet undefined guidelines.

I dropped in yesterday to get some help changing my sign in details on my Apple account after…read moreclosing a business. Sean figured it out quickly and made a couple of other suggestions to make my online life easier. I just moved to Indy from out of state and worked with the same Mac guy for 20 years. I feel confident that I've found my new Mac guy.

After examining and diagnosing my PowerBeats Pro ("device") MacExperience breached a written…read morepromise to repair my device. On August 15, 2024, I brought my device into a MacExperience shop with a pairing issue. The clerk observed the pairing issue and advised that my item was under warranty and would be repaired. The "system" was down, so I hand wrote my name, email address, mailing address, and phone number on a sheet of paper that contained no disclaimer or "fine print." More importantly, the clerk, after examining my device, wrote "won't pair" as my device's issue. As detailed below an shown in the exhibits, MacExperience (1) confirmed the diagnosis and (2) provided written assurance to repair or arrange for the repair of my device. On August 16, 2024, I received the following update from MacExperience: "Our technicians have diagnosed your repair and ordered part(s). Once the part(s) have arrived, the technician will begin the repair and you will be notified when the repair has been completed." (See Exhibit B). On August 19, 2024, I received the update that, "Our technicians have shipped your device to one of Apple's repair centers for repair. Most mail-in repairs take 5-10 days from the time they are shipped to be completed and returned to our store." However, MacExperience, notified me that would not honor their written promise because an Apple technician detected "liquid damage" with no further explanation. Neither the MacExperience clerk nor I observed any liquid damage when the MacExperience clerk examined my device; again, after examining, he wrote "won't pair" on the intake form. When pressed on honoring its written promise, MacExperience blamed "automated notifications." Keep this lack of integrity in mind when determining where to go for a Mac repair.

These guys are great. A couple of weeks ago my computer couldn't be updated due to so much system…read morestorage. Overnight they removed everything and reinstalled the system features that came with the computer. And updated the operating system. Then today I thought I had downloaded a virus! Ugh! Ran over there with the lap top still open and they took care of it. Did it right then or no charge. (BTW, this isn't the first time they have fixed something w/o a charge.)

The people are very nice I took a tablet in they said it would be done in two to three business…read moredays dropped off on a Wednesday right after the store opened called on the following Monday . To check on it they didn't tell me they didn't do those repairs local it traveled down to Bloomington and was there a week it took me calling that sore and checking to get it done and back. Then I had got a lame excuse of a bad port so had to reorder a new one yeah ok don't believe that for a minute not the first bad review for that location. They did stand by the quoted price I will give them that. This is a beware your product will take a while unless it's a simple issue.

I needed a new charging port for my iPhone, and it was great service, very fast and professional…read more Would definitely recommend

This place is honestly a joke. Not once but twice has my mom brought her phone here and the repairs…read moreonly temporary. First time less than 3 weeks, second time less than 3 hours. And the customer service isn't good. You bring the phone back to get "repaired" again and they charge you more because it "left the shop working". To me it's just unprofessional, and money hungry to charge for a repair that needs fixed twice . Won't be back, won't recommend. They're also very vague with what they do repair, they say they order parts , replace things and do all this and that. But you never exactly hear what was done. It's not written down it's not answered when you ask the owner . They say they have "paperwork" but no copier . The paper work has no details. No pre inspection notes , no parts no replacements . Phone battery died after it left the shop, worker told me it left with good battery #s and it's extra charge to replace the battery. Note says it was shown and documented Low battery numbers yesterday, didn't mention it , didn't show paper work till I asked for it today . NOTHING . A joke . Scam scam scam.