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    One Stop Janitorial And Office Supply

    5.0 (5 reviews)
    Closed 8:30 am - 4:30 pm

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    6 years ago

    Great response and customer service. Ordered some things and they were delivered the next business day. Would recommend One Stop to anyone.

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    6 years ago

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    11 years ago

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    10 years ago

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    Staples

    Staples

    2.7
    (21 reviews)
    4.3 mi

    My stomach is a little pudgy and I want it to be flat and more ab-by, like Rochester native Abby…read moreWambach. So I came to Staples to get some tummy Staples. I don't like Staples because they're so expensive, but there are certain things which, when you need them, will be much more likely found here than anywhere else, and that's why I - and many others - appreciate Staples. They kind of have everything, and that includes things others don't carry. For that reason I give them three for convenience and location. Having said that, the prices are high, and the service isn't great, so I can see why people would give them low ratings.

    It was my first time making an Amazon return at this location, and unfortunately, it will also be…read moremy last. The return process was confusing from the moment I walked in. There was only a small sign among all the other store signage. I first went to the customer service desk, where I was told to go to the registers. Once I got there, I was looking for a self-service return kiosk and had to ask the cashier where it was. He pointed to a sign at another register, which I had overlooked because I was expecting an actual self-service kiosk. When I found the kiosk area, I realized there wasn't a self-service option after all, so I got in line at the regular register. The associate immediately said, rather rudely, "Go by the register and wait for me." I apologized and explained that I had been looking for a self-service kiosk. He replied, "There is no such thing here." He then came over and logged into the register without saying anything else. I had my QR code ready, and he scanned it. Since I had two separate items to return, I picked up one item to clarify which return matched the QR code he had just scanned. His response was, "Do you want me to do my job or not?" I was completely shocked and embarrassed. I immediately apologized and explained that I was only trying to separate the two returns. He responded, "All returns are separate," and continued processing them. When he finished applying the return labels, he simply stood there. I was expecting a receipt but felt so intimidated by the interaction that I was afraid to ask for one. As I started to walk away, he said, "I'm sorry if I upset you." By that point, my eyes were already filling with tears. I walked out of the store crying. My husband, who had been waiting in the car, couldn't understand how such a simple return had gone so badly in just a few minutes. He wanted to go back inside and speak with the associate, but I asked him not to. The associate was not wearing a name badge, so I cannot identify him by name. I can honestly say this was the poorest customer service I have ever experienced in a retail store. Everyone has difficult days, but there is never a reason to speak to a customer in such a disrespectful and dismissive manner. I left feeling humiliated over what should have been a routine return.

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    Staples

    Staples

    3.3
    (13 reviews)
    8.6 mi

    My first time visiting this location, I normally go to the larger more updated Henrietta location…read more This store is alot older... limited items on hand. Fortunately I was able to find what I immediately needed and or good enough alternatives. They had a few acrylic stands and holders I needed asap, no time to order online. Aisles were cleaned and organized, staff was limited too. They are hiring if you want a part time gig. They do have a copy and marketing service section. They were also able to accommodate my poster print project with a super great timely turnaround. Open 8am-9pm

    The worst experience two days in a row!! Stopped in Saturday…read moreto order some business cards for my new shop. The man at the counter told me I was in the wrong line, just my luck. So I moved over and after waiting for several minutes a young lady came up and explained I needed 250 cards made. So long story short...she spins the computer around and says "you can look through these 56 pages of cards and pick one then press the button and you cann customize it!" Did I mention I had to work in about 30 and I just assumed that it would take the same amount of time ordering just like we've ordered for the other shop for the last, at least 18yrs. I was highly mistaken. I went back two days later thinking maybe different employees, not as busy, etc. Another women IS working and she sets the computer up, even showed me how to search for certain styles and walks away. Okay, this is gonna work this time,.....NOPE! I asked the other guy working there and after asking if he could help me, be stated "Id have to charge you to help!" At this point I was ready to pay but alas he walked away as well. I stood there for 20 minutes trying to figure it out and asked again for some help. No acknowledgement! So just wanted to let you know that because of this we will no longer do business with you through any of our businesses.

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    One Stop Janitorial And Office Supply - officeequipment - Updated August 2026

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