My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

My father, who has dementia and significant mobility challenges, was injured due to a lack of…read moreproper support from Swift Care. We hired this company specifically to ensure his safe transport to and from medical appointments. Upon returning home, the driver allowed my father to stand without maintaining proper physical support, despite clearly observing that he was unstable. Instead of positioning herself beside him, she remained behind the wheelchair. As a result, he fell onto the concrete floor in his garage. This was entirely preventable with even basic attention to safety. When I contacted the office to address the incident, John's response was disappointing. He was dismissive, offered no apology, and deflected responsibility rather than acknowledging a serious lapse in care. When asked directly about their standards for safe assistance, he confirmed they provide it, yet seemed more focused on irrelevant details--such as whether stairs were involved--when my father's fall occurred on a flat surface. For a service that advertises assistance for vulnerable individuals, this level of negligence and lack of accountability is unacceptable. I would not recommend this company. We will be using AB Medical Transport in the future.

I needed an NEMT after a medical procedure. John is in charge and the communication was easy - and…read morethe rates are competitive! The driver showed up exactly as scheduled and his kind demeanor made the drive home a pleasant experience. Jeremiah's the man! I would highly recommend them.

Patricia and the staff have been wonderful. Recently Mateo brought my friend to his Dr's…read moreappointment and waited for us. This company's staff have been truely helpful and attentive to our needs. 5 stars all around.. LM San Jose

This review is completely overdue. Boundless' team is the greatest. At a time where my family…read moreabsolutely needed transportation for my mom from her SNF to dialysis, they were responsive, communicative, supporting & gentle with mom. Thank you so much! I wish you great success!!

Mr. Care Medical Transportation was helpful and communicated very well. We needed gurney transport…read morefor my Mom who had a stroke and is paralyzed on the left side. Adam answered my call and gave excellent customer service. He took the information and called me back with a quote that was very reasonable compared to other ambulance companies. After that, we communicated via text to confirm the pick up and drop off locations. The crew was a few hours late on the pick-up date due to an unforeseen medical complication with an earlier transport but they let us know and kept us informed. I would recommend this company for your medical transport need.

We searched for medical transportation to take my very sick sibling from Stockton to a hospital in…read morePalo Alto. Adam provided pricing, which was very reasonable compared to other service providers. Communication with Adam and the EMT was great. Service was quick, EMT was professional and knowledgeable, and my sibling arrived safely to her destination. I would highly recommend Mr Care Medical Transportation.

I utilized Saferidezz for a unique request for my bedridden grandfather. He hasn't gotten out of…read morethe house in 4 months other than to the hospital. I hired Saferidezz to take us down to the river overlook simply to have lunch with a view, some fresh air and sunshine. We had two gentlemen who were extremely gentle with his transport from the bed to the gurney, and they drove incredibly careful as well. Very happy this service exists, without them it wouldn't have been possible. Thank you Saferidezz for helping with this unforgettable experience!

SafeRidezz took the worry out of transporting my wheel chair bound husband to his medical…read moreappointment. You have to sign up in advance for paratransit wich I didn't know. So when I reached out to SafeRidezz and they were able to accommodate me with such short notice it was a blessing. The driver was on the quiet side but very professional and made me feel very comfortable with handling my husband. The price was $318.00 wich might seem step but the peace of mind and the professionalism was truly worth it, from the person that answered the phone, the pick up in the morning until the return back home. SafeRidezz I appreciate you. Thank you.

Courteous, and they we're available on short notice to bring my mom to my dad's funeral.read more

I spoke with ice Ahmed a couple of times to inquire about booking a round-trip to Kaiser for my dad…read morefrom his care home. He was so kind and helpful to explain everything and how it worked. I booked the trip and looking forward to going well. He sounds very experienced from his background and Has great customer service so far. I look forward to reviewing more after Dads appt. trip.

Transportation was spot on even at 3:30 am on Friday . Showed up to bring me home . Reasonable…read morefriendly would recommend

Definitely my go to Wheelchair transportation company to get my dad to his dialysis appointments…read more They are super reliable, clean van, smooth ride, always on time (actually a little early even), and a friendly driver, what more can you ask for!

Terrible rude service. Very unrelible. Steer clear of this transport. He was late and got lostread more

I cannot say enough about Willie in scheduling a same day pickup. He gave me a wheelchair ride home…read morewithin short notice at an afforrdable rate. His van was the smoothest ride I'd ever had! He was not only there on time, he was very friendly! I highly recomment Smith Transportation!

Very professional, courteous and helpful, always on time, and ready to help, we will continue to…read moreuse them

Great service! I had to arrange a ride after a minor medical procedure and Bay Safe Transportation…read morewas the perfect solution. Habib was very polite, friendly, and a safe driver. He was great about understanding my needs and ensuring my ride would be on time. Will definitely be using this company again in the future.