LIES ON LIES ON LIES! told 2 month free service. Charged 30…read moredays later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company!

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system…read morethat I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run!

Prompt friendly service every time! Quick to reply and not a "one in a million customers" you…read morehonestly feel like you're important and a #1 priority! Had ADT for going on 3 years now and love them!

AMAZING! The one word I can describe Rick and his OUTSTANDING customer service he provided me as I…read morewas in a disarray trying to find a home security provider. My move was unexpected but had to happen. As I was getting my place together and getting to learn the area I realized a home security system was DEFINITELY needed. I did a quick Yelp search and there he was at the very top with STELLAR reviews! I gave him a call and before I knew it ADT was in my home showing me places in my home that I never thought needed to be secured! On top of the quick and fast installation, Rick also step by step assisted me with downloading all the apps I needed and websites in order to maintain and control my system without help. I've now had my system for a year and it's given me such peace of mind and security leaving my home knowing that it is secure! I've never once had an issue with my system and look forward to working with Rick and ADT for anything I need secure in the future! Can't thank him enough! GREAT service!!

We've used Intelliguard Security for both our businesses and our home, and they've been great to…read morework with every time. The whole team is professional, honest, and easy to deal with. Sargon was awesome with suggestions and helped point out a few weak spots we hadn't noticed. His quotes were clear and accurate, which we really appreciated. Lilly was fantastic with follow-ups and project management, super responsive and kept everything moving smoothly. Big shoutout to Joe and Matt, who were the real stars of the show. Both were extremely professional, knew exactly what they were doing, and clearly take pride in their work. The end result was clean, well done, and exactly what we were hoping for. Highly recommend Intelliguard Security if you're looking for a team you can trust for both business and residential work.

Excellent Company used for new security camera system 30 count…read more Definitely, use them again. Joe Eagles is an amazing teammate of Sarge and very professional to my email requests after system has been up and running for for over a year. Great on support after sell you the system. I would hire them again! Billy Lopez General Wood Products gogwwp.com

Bay noticed there was an issue with my system. They called me to see if we could fix it over the…read morephone. We couldn't. They sent a tech out the following day and it was fixed. And at no charge! The tech was friendly, professional, efficient and on time. This is why I've been with Bay for years and will continue to be! Dawn Buhler-Heinricks

Today I had Bay Alarm Representative Installer Emmanuel "Manny" Torres installed a new security…read morecamera at my home. I found Manny professional, patient, and had excellent customer service skills for our video surveillance installation and phone app needs. Outstanding job Manny!

I hired their team for a 6-camera install around the outside of my house. I went over the details…read morewith Mike, the owner, on the phone and he sent his guys out on the next available appointment. Mike said his guys knew their stuff through their experience with all sorts of installs, but I think he should have also advertised their level of effort. I went over the plan with the guys assigned to the job - Matt and Robert. They helped me tweak it in line with their professional opinion, the reality of the install, and how hide the ethernet runs. To my surprised, they offered to and spent the extra time to create runs inside a smaller attic to mount two of the cameras to leave no visible wiring to the device. Check the pictures for a few of the installs. I've given the cameras a few days to soak test against high load and moderately toasty temperatures outside (Lower conductivity and high data traffic to challenge the install.). So far it has worked pretty darn good on the first go. Beyond the install, Mike and the team respected my decision to acquire and manage my own cameras, poe switches, and VMS. They didn't attempt at all to make any sales pitches but did offer to help me acquire cameras if I needed their assistance to do so. I appreciate all of this because I know doing this kind of work for a residential building doesn't provide the best returns for a business and many have stopped offering wired camera install services - including the low voltage installers for my home! On top of that, they do this at a very reasonable price.

Mike is the man! The Camera Guys installed our system a few years back...and I have been super…read morehappy. But a company show there true colors when there is a problem. Long story short, I was having a problem and I called in. Mike took his time and fixed my problem over the phone. Problem fixed! So glad we went with this company because they care about getting it right! Appreciate you guys...thank you!

The previous reviews are not it. I disagree with how the customer service is here. I came in on a…read moreSaturday with no appointment and was greeted and helped right away. Diego has been incredibly helpful and responsive. If anyone is looking to trade in a phone or start a account for xfinity mobile I highly recommend Diego. And it's a plus that he speaks Spanish for all the Spanish speakers who have a language barrier.

Takes for ever for a simple 2 min transaction. Gentlemen checking people in is rude and…read morecondescending.

I have never seen such an underperforming company. My husband had dropped our son off at school and…read morewhile sitting waiting he seen one of the security guards peeing in the bushes (And yes there is a photo of him peeing). Keep in mind there is a restroom within the library facility. Then takes a 30 minute nap in his vehicle after taking a 10 minute break. Maybe he is a little confused on how the meals and break laws are but that's definitely not it!! Then he went snooping around to look into my husbands vehicle as my husband is sitting in it. Needless to say, my husband spooked him and he nervously walked away. Remember you get what you pay for!!

I would give this zero stars if I could. 11 years ago I purchased an alarm system from ADT. I paid…read morefor sensors for all my windows and two doors, all my entries. This year, beginning last month, I began having issues with one of the alarms going off every time I left the house, like every time. I thought it was my cat, but apparently the sensor was malfunctioning because I woke in the night to the alarm panel telling me something was amiss, and it was supposedly a "low battery" in the sensor that had been going off all the time. I was upset because after I replaced the battery, the problem was still there and I couldn't set my alarm. I called customer service, waited on hold for 20 minutes, and finally got some gal in another country I could barely understand. She wanted to lead me through "troubleshooting" before telling me how to bypass that particular sensor. I had replaced the battery and told her so, but she wanted me to take it out and wait two minutes before putting it in again. I couldn't get the cover off, and she told me to push on the button on the bottom of the sensor. I did, and it broke off in my hand. For the next three hours, I tried desperately to either get the sensor to work or to bypass it, but I couldn't bypass the sensor at all. I also couldn't set my alarm at all. This is infuriating and I pay way too much to have an alarm system I can't arm. On the phone, I got passed from one person to another that was reading, in a foreign accent, from a script of troubleshooting tips and FAQs, but it came down to having to have a technician come out for, they said, $59. This was more than I wanted to pay for a system I'd already paid for, but I couldn't arm my alarm, so he came out today. This is where the ripoff starts; the guy took five seconds to tell me that the sensor was not covered by my warranty because I had "broken it", even though I tried to tell him I'd never even known that button was there and I was told to press it by one of THEIR customer service agents, and this meant the whole appointment was not covered by any warranty. This tech charged $59 plus $184 PER 30 MINUTES!!! At this point, they have you by the short hairs, and I had no choice as I couldn't arm my alarm. As it turns out, that sensor had an error code that could have been cleared up if I'd been able to get hold of anyone, anywhere, with this company that knew ANYTHING about this alarm system. This is not how it was two years ago. Needless to say, I'm done, I'm going to find another alarm system with better customer service as well as better prices. I'm tired of being gouged.

Good job, keep up the good work. You came through when it…read morecounted the most. I appreciate all you have done to make it happen.

I talked to Ray about getting security cameras and he came out the same day. He scheduled the…read moreinstallation a couple weeks later. Jim and Andrew did the installation and did a great job. They were very professional, clean, and explained everything clearly. Everyone was very nice. I highly recommend them.

just got our retail store a camera system, we are very happy with the service we got, also the…read morequality of cameras and work was excellent, highly recommend.