Called doug out with scheer as this was the 3rd company i have called and the other…read more two wanted to replace everything. the house was built 20 years ago and hard wired have had several issues after doors installed with the wires so had a couple wireless contacts installed. the other two companys told me the wireless was the only way to go. they wanted to replace everything and i mean everything. Doug showed up before i got home and looked at the house from top to bottom. asked me what was going on. looked at main board, smoke detector i mean he checked everything. wrote down alot of notes and then asked for email. the next day got the estimate along with explaining everything that was needed and the cost. called doug and he explained everything over the phone. after that i told him to schedule it. he stated the office would schedule as i said i could only do a thursday or friday. the next day patty called me and asked what worked best for me. informed me of how long it would take. she scheduled me on the day i wanted. As a busniess owner getting treated this way feels so good. i figured by going with scheer im saving alot by only getting done what is needed along with a few upgrades that i decide not the company. im so happy my last company i called has come to help me. Thank you doug for your honesty and professionalism. its great to meet someone with the same traits as myself.

Deceptive Promises & Poor Support After 18 Years…read more I have been a loyal Sheer Security customer for 18 years, but my recent upgrade has been a complete nightmare. I agreed to upgrade ONLY because I was repeatedly assured that I would be able to install the software and stream live footage from my cameras on my MAC Desktop. Patty came out to my home and specifically told me everything would work with my system. Then the installer arrived and said my computer software was "too old" -- even though the desktop was only 2 years old. When we could make sense of buying a new MAC desktop - we purchased ANOTHER brand-new computer, and the Apple store confirmed it was compatible with the software being used by our security system. Yet the system still won't work because now we are being told that the problem is no longer MY software, but the security company's software has been updated. When I asked for a technician to come out and fix the problem, I was only offered a remote attempt at correcting the issue -- which did nothing. At no point did Sheer Security disclose any limitations or risks with the upgrade. It has become clear that the system I purchased was never suited to meet my requirements. After nearly two decades of monthly payments, I've paid for features and services that were never delivered. Instead of standing behind their promises, they continue making excuses. I feel completely misled and taken advantage of. If you're considering Sheer Security, think twice. They do not support their customers or the products they sell.

I hired their team for a 6-camera install around the outside of my house. I went over the details…read morewith Mike, the owner, on the phone and he sent his guys out on the next available appointment. Mike said his guys knew their stuff through their experience with all sorts of installs, but I think he should have also advertised their level of effort. I went over the plan with the guys assigned to the job - Matt and Robert. They helped me tweak it in line with their professional opinion, the reality of the install, and how hide the ethernet runs. To my surprised, they offered to and spent the extra time to create runs inside a smaller attic to mount two of the cameras to leave no visible wiring to the device. Check the pictures for a few of the installs. I've given the cameras a few days to soak test against high load and moderately toasty temperatures outside (Lower conductivity and high data traffic to challenge the install.). So far it has worked pretty darn good on the first go. Beyond the install, Mike and the team respected my decision to acquire and manage my own cameras, poe switches, and VMS. They didn't attempt at all to make any sales pitches but did offer to help me acquire cameras if I needed their assistance to do so. I appreciate all of this because I know doing this kind of work for a residential building doesn't provide the best returns for a business and many have stopped offering wired camera install services - including the low voltage installers for my home! On top of that, they do this at a very reasonable price.

Mike is the man! The Camera Guys installed our system a few years back...and I have been super…read morehappy. But a company show there true colors when there is a problem. Long story short, I was having a problem and I called in. Mike took his time and fixed my problem over the phone. Problem fixed! So glad we went with this company because they care about getting it right! Appreciate you guys...thank you!

FREEOM ALARM, INC. DESERVES 1,0000 STARS FOR PROFESSIOSALISM, CUSTOMER SERVICE, PUCTUALITY,…read moreINTEGRITY, AND HEART! It is with awe struck tears flowing down my face that I am writing this review! I am a born again Christian who prays about everything. I am, also, a widow who depends upon Jesus for my every need. A year ago my alarm system of 20 years stared giving me issues. The alarm company I use said it was time for a new system. I ordered the one that they recommended and they installed it. Recently I began having issues with one of my sensors. I changed the battery as instructed. A week later, that same sensor started setting off my alarm at all hours of the day and night. I called my alarm company and was told that it would cost me a good amount of money to have them run a diagnostic and fix it; but that it would be money well spent or I could discontinue to use their services. I was shocked and heartbroken. I felt abandoned. I tried calling three different times over a course of about ten days. I just wanted to ask them if they thought I might be able to order a new sensor and change it myself or if they thought it was a faulty system that I should return to Amazon. My calls have still not been returned. So Thursday night I took this problem to Jesus in prayer. He led me to google "Christian Family Owned Alarm Companies in Antioch". I didn't even know there was such a thing. However, when I plugged that in, Freedom Alarm Company popped up. The reviews were amazing! On Friday I called Freedom Alarm Company to get a quote from them . I was pleasantly surprised that within moments James called me back. He patiently listened to my story, was so kind and friendly, asked me questions about my system, had me send him pictures, and then said, "I have been in this business for 26 years. and I am not familiar with this system. Let me just come and take a look at it and see what we can do. If its an easy fix, we'll just take care of it for you." We scheduled for him to come the next morning, which is now Saturday. He arrived on time, looked at my panel, looked at the sensor, and within moments, he had figured out the problem and explained it to me. He decided to put another set of new batteries in, and fixed the sensor case using tape on the inside to give it a snugger fit. He, also, spotted the loose sensor on my sliding door and quickly did the same. As I reached for my purse to pay him, He said, "No, I am not taking any money. This took me no time at all. It was an easy fix." I tried to insist. I said, "Let me pay you for your time. This is Saturday. You took the time to come and I am not even a paying customer of yours. You spent your gas to get here." He looked at me kindly but firmly and said, "I am not billing you for this. I do not want your money. I do not need your money." That is when the tears started. I knew in that moment that one more time in my life Jesus had indeed shown Himself strong on my behalf over this challenging situation when He led me to FREEDOM ALARM. I asked if I could at least pray with Him. I prayed a blessing over this man's life. Then I asked him, "What makes you do this? Why are you so kind?" He answered with joy and a smile on HIs face, "I lost my dad several years ago. My mom is alone. I try and treat people the way I want to be treated...the way I want people to treat my mom." As I shut the door after him I couldn't stop crying. I thought, 'Was that an angel in disguise?' However, I then remembered all of the amazing reviews I had read, so I know James is a real human being. He just happens to be an extraordinary man with a huge heart; and God uses Him in extraordinary ways to be a blessing to the world around Him. Moving forward I will be highly recommending Freedom Alarm to everyone looking for an alarm company or anyone who has any alarm repair needs. When the time comes for me to get another alarm, I will be reaching out to Freedom Alarm. JAMES 1:27 - PURE RELEGION AND UNDEFILED BEFORE GOD AND THE FATHER IS THIS, TO VISIT THE FATHERLESS AND WIDOWS IN THEIR AFFLICTION, AND TO KEEP HMSELF UNSPOTTED FROM THE WORLD.

I make sure to read all the Yelp reviews and get recommendations from friends I trust before I even…read morechoose a business. I read how James would show up at the house when an alarm was tripped and that he always carries. I said THAT is the man I want- someone who stands behind his business and brave! Also one of my close friends who I trust her opinion highly had recommended James as a business and personally knows him and gave high praises for his integrity and as a person! So I was feeling good about my choice and he followed through! I like that he was willing to help anytime you need him to just call him! I believe in layers of security for my house. He thinks a lot like I do and he will best tell you what is best for your particular house and situation which is great. Took a lot of work, but I feel better that it is done. I like the night vision with the alarms and the very clear pictures. I had other cameras before which can be grainy or blurry but these pictures are very clear. I like the panoramic views too which cover a lot. Better to have someone local as your alarm company as well and have a relationship with the local police. Very professional and one of the good guys! He goes above and beyond which is my criteria in giving 5 stars to the best! I liked how he also cleaned up all my other wires, cleaned up after himself, made it look pleasing to the eye, etc. Nice assistant as well and very polite. So, a solidly good company with lots of integrity which is so important in the security field and in today's world. I support local businesses and this is one I would stand behind especially for something so important as your family's security! Did a phenomenal job!

They did thier job so quickly. They came from far away and came sooner than expected. They went…read moreabove and beyond.

Tech Umma is really professional and friendly, they've installed our security cameras so quick, and…read morethere is some issue with the connection because of our internet, they have to make a long call to the customer service to get issue solved, they are so patience and the result turn out pretty nice! Would highly recommend them!

Amazing service all around~! I can't say enough for this company, out of alll the new…read morecontractors/services we had to hire with moving, this company (especially Matt and Scott) have been the coolest, most laid back but also efficient and attentive to detail- super responsive and understanding with requests and questions. Ami helped to coordinate installs was a total Angel because our schedule is Hectic and our project of sorting out multiple old systems, broken sensors and contacts, and a mess left by the old company (nothing was labeled or organized) required multiple visits and at odd times- I really appreciate that the installers were committed to doing everything right even though it took more equipment and time than we originally anticipated. Also love the head engineers that are familiar with lots of systems to help with random WiFi/network errors. The systems themselves are sleek and easy to use with the app. The sensors can be delayed or disabled for certain purposes. I also accidentally set off the alarm silently, they called me and the cops, and were able to call off the cops easily once confirming it was me. Lots of nice safety features to this alarm which Scott tested to make sure they worked as needed :) We compared to another well know local company that seemed a bit outdated (no app access/control) and a giant national company (expensive setup, less local, not as individualized attention). Ultimately chose safe and sound for the excellent customer service and highly recommend!

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

When it comes to buying an alarm system Jesse and direct protection security is the best company to…read morebuy from in Brentwood Ca. Jesse has been in the business of selling alarm systems for more than 15 years now. Jesse knows 100% of the information and he loves helping people. Good deal Good service Honest dealings Fast and efficient Always available When you call Jesse he will ask you a lot of questions about why you want to get an alarm system installed because he wants to find out what you want so he can give you want you want and to also handle all of your concerns. Jesse's goal is to give you the best product possible at the lowest cost with good service. We highly recommend Jesse and DPS. Go ahead and give them a call, you won't regret it.

This company and I say that loosely deserves zero stars. This is the worst security system company…read moreever! The equipment is poor quality and doesn't work. Customer service is non-existent. The customer salesman/representative misused my debit card/ debit information and when I called him on it he treated me like I was the criminal. In less than a month my service fee jumped from $53.99 to $54.99. Do not sign a contract with these people. If they knock on your door demand that they leave your property immediately and call the local police. They are supposed to bill you monthly however, they bill every two weeks. People it's a scam. I'm in contact with Elder Abuse Attorneys for financial abuse of seniors. Please contact me if you would like to start a class action suit against ADT. You don't have to be a senior! Just ripped off by ADT. Thank you!

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!

Eyal with Protection Now did an outstanding job installing a camera security system at my parents'…read morehouse. After my father passed away, my mom, my brother, and his family were the only ones remaining in the home, so getting the security system installed gave us much-needed peace of mind. Eyal was patient, understanding, and sensitive during a very emotional time for our family. He was professional, respectful, and made sure everything was done right. I highly recommend Eyal and Protection Now.

Tony from Zivez mounted two of my TVs for me last summer (a 50" indoor tv and a 42" outdoor tv). He…read morewas outstanding, very professional. His work and knowledge is truly the best you can find in the TriValley Area. He goes the extra mile to complete the work by the deadline given, but not at the cost of his work. I recommend him to anyone looking for a simple job or even a complete home theater. Since I'm calling him back from another project, I realized I did not write a review after the first one was completed. Tony is solid, his work is solid. Trustworthy and very respectful of your home. Don't mess around hiring someone else. Too many dishonest people you really don't want any where your home!

Where to start!!!! From A to Z Tony was awesome. Larger company's can learn a lot from him in…read moreregards to customer service. Extremely polite and attentive to his clients home. Not to forget his patience. His installation skills and knowledge is the best I have ever experienced. He had now been referred to my aunt and has installed her tv and also my sister will be installing hers this coming weekend. Also my neighbor will be using Tony once they are done painting the interior of their home To Tony! Thank you for everything! Your patience with me and all you did to make sure I was happy. I will refer you to anybody and everybody. If there was a 10 star you would get it from me. Thank you for making my experience with the mount a easy and painless one. You will always be my go to guy for all my electronics intake needs. THANK YOU!!!!!!!!

Darren is very easy to work with and his quote was fair considering the amount of work this job…read moreinvolved. He did a great job replacing 2 CAT5e cables (that failed although cable 2 still barely worked) with CAT6 runs that are approximately 200 feet including 100ft of 3/4" conduit and replaced the ethernet jacks at both ends. My speeds increased significantly from 50Mhz down/up to 940Mhz/280Mhz respectively. Thank you again for your professionalism, excellent work and good nature. I'll definitely will call Darren on my next cable job. Johnny Vega

Darren came out and ran a number of CAT6 cables all around my home while doing a super neat and…read moreclean job with some very difficult to reach areas. Prices were very reasonable. I'll be having him do all of my IP cam wiring as well.

Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.