Can't say enough good things about Michael C! Very helpful, patient, communicative, and kind the…read morewhole time. He's the biggest reason my elderly mother keeps her accounts at this bank. Thanks Mike!

Forest Park Bank has been my bank for 40 years. I have never waited in line for any service more…read morethan five minutes. When I am banking inside at a teller's window or at the drive-up window, I am always serviced by a friendly, knowledgeable, and courteous bank employee. Eric, Robin, Nora, Pam, Efron, Fernando, Meera, Neeva, and Sibel to name a few are employees who provide outstanding service. Being 83 years old, I always ask them to check my addition. If I made an error, they correct it with a smile. An employee has called me several times at home reminding me my CD needs attention. Another employee provided outstanding service when someone stole my purse with my banking information inside and even called me at home the next day to see how I was feeling. Forest Park Bank is a home town friendly bank. I would give this bank ten stars. Kathleen Walton

today i was greeted by a disinterested slouching Latina talking on the telephone. unimpressed that…read morei and four other patrons were standing behind me now, no one could or would end the torture i experience time and time again at this branch. then the Latina told me I am not aloowed to approach her window without being told i could. then i was told my signiture was not good enough to receive my own money so i would have to refill out the paper form. last week i waited five minutes behind wqhat can only be described as a class on online banking i asked the manager and she sniffled it has only been five minutes but it could have been another ten they were not going anywhere poor leadership is now the cause for me to bank elsewhere permanent tenth time i have been treated unprofessionally

I am 68 years old and in my entire life i have never been to a bank where no tellers were available…read morebecause they were at lunch. I was there at 12:25, most people go there on their lunch break. Totally bad management. I was told by man at front desk to return in 10 minutes. Really? There were employees socializing in back , why did manager not train these employees to replace tellers when they went to lunch? Seems like a hostile work environment to begin with. Never a smile from tellers. Never a good morning.Girls who work in outer office seem like they do not want to be bothered by questions. What exactly is their job. ?

Unable to call. Even when I make time to visit the branch, they send me back because I didn't make…read morean "appointment".

One of the most unprofessional, underhanded establishments I have ever had the misfortune of…read moreworking with. I would NEVER recommend getting a loan from them. They run your credit at least 3-5x without even telling you. The reps can barely speak English and act like they get paid to agrue. I've called there several times and rarely have had an uneventful conversation without having to curse Maria out. Please look elsewhere where it comes to financing and save yourself a lot of heartache. I even filed a complaint with BBB because their customer service sucks so much.

Everybody working here is really really nice, usually we have to overnight a contract then get it…read morefunded but since they are so close literally one block away from my dealership I was able to just walk in hand them the contract and walk away with a check they are definitely going to get more business out of me. " It pays to be nice"

Small, cramped, poorly managed bank. No clear process for walk-ins that need anything other than…read moresimple deposits and withdrawls. No clear process on new account setup. Security guard talking about exposing himself in front of other patrons. Yep, its a party in here on a Friday morning. I have used Chase for my personal accounts and credit cards for 20+ years, thought it would be a good time to let them handle my business accounts as well. They made enough of an impression that I'm closing our credit card and streamlining down to just 1 account. Glad that they showed their inexperience and unprofessionalism BEFORE I made that mistake. Chase can handle my sock purchases and pizza deliveries, but I'll leave my professional accounts to the professionals.

Always a terrible experience when I go to this branch which is closest to me unfortunately. I get…read moreharrassed as soon as I walk in by security and bankers who have nothing else to do asking why I am there. I know why I am there, and don't need their help. They try to do everything to keep you from actually using the bank just to keep their closet sized lobby empty. Security person should mind their own business, and not ask me why I am there, he even told me to step out of line.

Today had an emergency and needed to wire some money, and My Hanh, one of the bankers, greeted me…read moreby my first name when i arrived, which she always does, took care of the transfer, closely tracking all the details. Two weeks ago she helped me get my teenager set up with an account. Highly recommend this Byline Bank, old school service in the best of ways.

I moved here in 2014 and I have been with Byline Bank every since, they have always solved any…read moreissues I had and the staff is the best, I have not had any problems that they did not solve in a timely manner. I would recommend this bank.

TLDR: use the ATMs whenever you can but the counter service isn't bad and it gets the job done!…read more This location has two 24-hour ATMS and two more ATMs inside the lobby. The lobby is always clean and tidy and welcoming. The line for in-person banking can get long here at times, especially during lunch hours, but I haven't had to wait more than 15 min during the early morning and late afternoon hours. They're also usually stocked with rolls of quarters if anybody needs to do a ton of laundry! lol

Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and…read moreasked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank.

I was having a problem with my debit card, and I was taken care of promptly. Juanita was especially…read morehelpful with getting my issue resolved, and even took the time to help me set up a savings account. Great service even during trying times.

Rachel she is the best and the nicest of all the clerks and the most attentive and very hotttt too…read more, sorry