today i was greeted by a disinterested slouching Latina talking on the telephone. unimpressed that…read morei and four other patrons were standing behind me now, no one could or would end the torture i experience time and time again at this branch. then the Latina told me I am not aloowed to approach her window without being told i could. then i was told my signiture was not good enough to receive my own money so i would have to refill out the paper form. last week i waited five minutes behind wqhat can only be described as a class on online banking i asked the manager and she sniffled it has only been five minutes but it could have been another ten they were not going anywhere poor leadership is now the cause for me to bank elsewhere permanent tenth time i have been treated unprofessionally

I am 68 years old and in my entire life i have never been to a bank where no tellers were available…read morebecause they were at lunch. I was there at 12:25, most people go there on their lunch break. Totally bad management. I was told by man at front desk to return in 10 minutes. Really? There were employees socializing in back , why did manager not train these employees to replace tellers when they went to lunch? Seems like a hostile work environment to begin with. Never a smile from tellers. Never a good morning.Girls who work in outer office seem like they do not want to be bothered by questions. What exactly is their job. ?

My debit card is lost in my house. Has been for about 3 months. I've dreaded replacing it because…read moreof the need to update vendors, etc. I finally broke down and went into the branch today to replace card and make a withdrawal. I was greeted immediately by the teller Lizbeth and she helped me replace card and transact my withdrawal all in about 5 minutes. I appreciate the efficiency and personable service.

One of the most unprofessional, underhanded establishments I have ever had the misfortune of…read moreworking with. I would NEVER recommend getting a loan from them. They run your credit at least 3-5x without even telling you. The reps can barely speak English and act like they get paid to agrue. I've called there several times and rarely have had an uneventful conversation without having to curse Maria out. Please look elsewhere where it comes to financing and save yourself a lot of heartache. I even filed a complaint with BBB because their customer service sucks so much.

Everybody working here is really really nice, usually we have to overnight a contract then get it…read morefunded but since they are so close literally one block away from my dealership I was able to just walk in hand them the contract and walk away with a check they are definitely going to get more business out of me. " It pays to be nice"

Small, cramped, poorly managed bank. No clear process for walk-ins that need anything other than…read moresimple deposits and withdrawls. No clear process on new account setup. Security guard talking about exposing himself in front of other patrons. Yep, its a party in here on a Friday morning. I have used Chase for my personal accounts and credit cards for 20+ years, thought it would be a good time to let them handle my business accounts as well. They made enough of an impression that I'm closing our credit card and streamlining down to just 1 account. Glad that they showed their inexperience and unprofessionalism BEFORE I made that mistake. Chase can handle my sock purchases and pizza deliveries, but I'll leave my professional accounts to the professionals.

Always a terrible experience when I go to this branch which is closest to me unfortunately. I get…read moreharrassed as soon as I walk in by security and bankers who have nothing else to do asking why I am there. I know why I am there, and don't need their help. They try to do everything to keep you from actually using the bank just to keep their closet sized lobby empty. Security person should mind their own business, and not ask me why I am there, he even told me to step out of line.

I ended up there after Community Bank, which was the best! They have high turnover and do not get…read moreto know their customers. They put me in the wrong products at least twice which cost me money... way more than I earned in interest. I am in the process of getting my money out so that I can put it into my "back-up" bank. It is further away and much less convenient, but their customer service and care makes it worthwhile.

Today had an emergency and needed to wire some money, and My Hanh, one of the bankers, greeted me…read moreby my first name when i arrived, which she always does, took care of the transfer, closely tracking all the details. Two weeks ago she helped me get my teenager set up with an account. Highly recommend this Byline Bank, old school service in the best of ways.

Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and…read moreasked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank.

Upgrading to 5 thanks to the team for getting me in and out in less than 15 minutes for a notary…read moreservice. Free, since I have an account here. Free parking, too. Thanks, Alejandro and team!!