Put $800 down using my debit card the rest in cash on Saturday 06/20 decided not to get the vehicle they claim the money was refunded when we called they gave us the run around so we went back up there to speak with a manager name Ant and he stars that they never issued the refund so he claim he processed it and today is 06/30 and the money isn't on my card, I'm making a police report today.... The saleswoman Katlin had an attitude after we didn't purchase the car by the way DONT GO HERE read more

I'm still leaving 1 star in hopes it helps others. However, John Gavin from Patriot Motors called me personally and RESOLVED the problem. He agreed what was done to me was not right. They credited me for those charges which came off the back end of my contract. But the original contract is still being honored and not the new one. So my monthly payment is still the higher one. It still works out because the charges have been credited so I'll just be paying off a little bit quicker. read more

I bought my car at this dealerships I would not recommend you do business with this dealer they are thief's. Their service department is terrible at time management. My car would not start anymore so I took it to dealer. I was without a car for 6 DAYS!!!!! Paying for Ubers and taking public transportation. On the 6th day i received an email stating all my car needed was a new battery. This is a 5 minute test. It is absolutely unacceptable that it took them SIX DAYS! to tell me I needed a new battery. Spoke with Kieth he was understanding that it was unacceptable to wait so long and waived the diagnostic fee. Kieth stated he was gone for a couple of days and things weren't running smoothly in the department. That is not my problem. The department should be able to run accordingly with or without you ! I bought my own battery and the mechanic at Toyota offered changed it out for me free of charge Which I do appreciate. Overall, this was a very frustrating and disappointing experience read more

This place is going downhill fast. Don't bother making an early appointment - I had one for 7:00, it meant nothing. Bought new tires. They charged me 3% on my credit card - 3% of about 800 bucks. What? I have to pay an extra $25 to use my credit card. I leave the place with new tires, the tire pressure light comes on in 5 minutes. Have to take it back. I used to like this place - I was talking with another customer about it has gone downhill. read more

Don't buy from here all scammers,LEONARDO PERALTA was the person to scam me i brought a Toyota Camry hybrid 2026 we agreed on a price but he kept rushing me when he game the papers to sigh.When I got my statement i realized he changed me thousands more I went to talk to them and all he said was you sighed the papers,just be very careful when go there. read more

Bought my 2025 Crown at Toyota on Western. This was one of quickest purchases of a new car that I ever had. Great customer service by Otto who was up front with pricing for new car as well as my trade. We stuck a deal within 10 minutes. I highly recommend to see Otto if you are looking for a new toyota. Great team between sales, manager as well as finance. I'm very happy and I love my Crown. read more

The manager (John Murphy)and Ignacio were so responsive, helpful, and calm, they really worked with me. They took so much time to try to fit EVERYTHING in my criteria, and they got me the perfect vehicle! Shoutout to Otto Brantley as well for effectively explaining my options and also really trying his best to work with me. They took a lot of time to ensure I got exactly what I wanted! Thank you guys tons. I'll be back for every car I may need in the future. But I'm sure I won't need to be back soon, my new car is great! read more

If slum lords were a car dealership. Took in my truck for some bolt replacement and they held it for four days. The replacement takes 45 mins tops and I would do it myself but I didn't have the jack and it was going to take 2 weeks for the part to get to me so I thought this would be cheaper. When I got there to claim my truck it had not been worked on, looked at, or even moved. They tried to charge me over $150 for having done absolutely nothing. They said they did an inspection but they were literally just quoting the written report I gave them from my mechanic. Scam artists who are sexiest. Never go here. Get it towed anywhere else it will be worth not dealing with the headache, hassle, lies, and wasted time. read more

After buying a car here I had nothing but problems with this vehicle I have asked for help from them only to tell me that they have sold Toyota to a new owner and they can't do anything about it my car has broken down 7 times. Never again buying from here save your money and do you research please. read more

Upon calling for the new vehicle availability they did make sure it was not spoken for so I could at least have an opportunity to buy it. But then with zero pause says how do you want to buy it. I replied I have no idea what the price is. He says it's $53,495. I ask what the MSRP is and here is where the salesman starts backpedaling. Oh we don't charge MSRP. We charge $4,000 over. Ok who buys MSRP? Or who buys over? I reply I'm not interested in paying more than MSRP. He says ok we can put you on a list and let you know if we will ever sell you......so I'm now blocked from buying the unit. I get no numbers or trade......why would this type of sales guy be allowed to work there? Is this a representation of the company? If so, probably one of the shadiest and nastiest places. Run away from this dealership read more

I was searching for Toyota Cross in Celestine color. I tried a few different dealers and they dragged my around. Nobody has this car and Toyota on Western did not have it either. They were honest about it and let me know when they can get it for me. They didn't try to sell me another car. Even though this place is far away from me, I still don't regret driving there. My advice to take Dan Ryan if you are coming from the west suburbs and not Western from 290. Afif Nasseredine - my sells person went above and beyond to help me. They are way nicer than people from the larger dealerships. They even serve us lunch when we were waiting. read more

Toyota On Western - My new car! - Car Dealers Near Me - Chicago, Illinois

Do not shop at this dealer. They use deceptive practices. Went in to negotiate and they were firm on the price, which needed up being ok because the price was still fair. The only way they would sell me the car was to pay for their "optional" coverages. They claim these are optional but told me they would not sell me the car for the price they had listed without the coverages. The used car sales manager said that it is up to them if they want to sell a car or not to a customer based on financing with them or paying for their extra "protections ". Waste of time and drive. Please be careful with dealing with this dealership! read more

Otto Brantley great working with you once again. Love my 2024 Crown Platinum. Every experience has been exceptional

I live 40 miles from this dealer. They said they had a vehicle in stock then then didn't and when I requested another and asked for an OOTD price that most every reasonable dealer will provide - they refused. I suggest that dealers like this be avoided. read more

A little over two weeks ago, I purchased a 2024 Toyota Venza. Within 48 hours, while driving in 95-degree weather, the windshield developed a crack about a foot and a half long. When I contacted the sales representative, Ismael, his immediate response was, "We cannot do anything about it. Call your insurance," without even inspecting the damage. I requested to speak with the General Manager several times, but those attempts were unsuccessful. Clearly, the crack was caused by the hot weather, which should be covered under warranty. During the paperwork process, I noticed an excess charge of over $450 in state tax. The finance representative, Tom, mentioned that there was an error in the computer application they were using, so we had to manually calculate and enter the correct amount. Additionally, I purchased an extended warranty for the windshield, tires, etc., and Tom added an 8.5% tax to that. To my knowledge, extended warranties are not taxable. Note: For new buyers or those who have already purchased a vehicle from this dealer, please review your receipt and calculate your tax to ensure you have not been overcharged. Thank you for reading, and please be cautious with this dealer. read more

I stopped bringing my vehicle for service at Toyota in Western because of exactly what I experienced today at 2:00. I have a nail in my tire and The key to my wheel locks was not working for some reason. I contact their service office and explain my situation and was told that to replace it was free. This info was not correct. The price to replace them was not my issue. My issue was lack of acknowledgement as I was standing in the doorway looking at approximately 6-7 employees ignoring my presence. Not even A simple hello and we will be right with you. read more

Toyota on Western website advertise Services Under $20, in which, tire rotation is listed as a service under $20. However, did not honor their advertised pricing when I brought my vehicle in for tire rotation. read more

Toyota On Western - Toyota On Western website as of May 14, 2022 - Car Dealers Near Me - Chicago, Illinois

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very good experience as a first time buyer. I appreciate Ignacio the modt for getting me the best deal and helping me pick the best option for me. read more

Purchased my car here a few years back. I bring it in for maintenance. Staff is friendly and quite often coupons have been sent out to save some money. read more

I called to check service rates for a 100,000 mile service on my Prius and was quoted at $275 as Anthony read an extensive list that would be performed. I had to shift around my schedule and called back later to made an appointment. While on the phone they told me the last available time for completion was 4p, so I took that. I arrived on time and while checking in was told the service might not be able to be completed that day and the cost was actually $375-so those other conversations were pointless and a lie. The report back from the tech after initial inspection was a public one stating that I should really check under the hood once in a while. I had done that two days prior so I wasn't sure where that was going and told him just that. He elaborated that there was a piece of chicken on the engine. I couldn't tell if he was joking or not. One of the other patrons chimed in (because at this point, because of the approach, everyone was invited into my discussion) and said neighborhoods with cats get this a lot and that was a true statement as my neighbors do have a few outdoor cats. Thanks for being the voice of reason and understanding random customer. Service and public review complete I drive off after the increased service rate and get a few miles away and there are some noises coming from the passenger front wheel area. I turn back and spent another hour for them to review and correct the problem. I selected this dealership because they [inaccurately] quoted less than the others, was close, and had extended hours. Although most of the individuals were nice I'm enough it's not enough to save the fact I had to immediately return and was asked to pay more when I got there. read more

I give 2 star cause they're don't keep the promise with me I got my car right on my wife birthday I just ask for simple gift from the dealer just and t-shirt and Hat only they said they will FaceTime me the next day when the open i will choose which one I like turn out I didn't get any call and I text Gregory he didn't even text me back I drove 1 hour from my house too the dealership turn out isn't a great day cause it long wait and raining plus didn't even happy with the service also it kind unprofessional and disrespectful customer read more

I bought a 2024 truck 11 months ago. About 2 weeks ago I got an alert as I turned it on that something was wrong with the brakes; when I called in they said it was something with the sensor. I took it in on July 19, 2024. I requested a loaned truck from them which they refused to provide. They have not offered any type of transportation assistance. I have been without a vehicle for over a week now which has placed a burden on getting to and from work. I call to check in on the status of my truck and most of the time the service center does not answer even if I am calling within their work hours or they say they'll get to it. My advice is if you need to take your vehicle to a Toyota service center for anything, take it to any other service center except this one! And while you're at it, just go buy your car/truck elsewhere too! read more

I received an oil change and it was completed to a satisfactory standard. However, this location charges for EVERYTHING. I had a coupon and the total should have been no more than $65-70. My total was about $95. I got an "electrical inspection" and it did not produce any results. They said I would have to return to deduce the real issue and that would be an additional $250+ just for looking. If they actually found the issue during that inspection, then it would cost even more to fix it. Ridiculous. read more

I have owned Toyotas pretty much since I started driving! I bought my first Toyota in the 90's , from this dealership and couldn't have been happier with the level of customer service that I received! Fast forward 30yrs later, welp...you have a group of younger customer service reps. that apparently are just their for the check! They will literally watch you pull into the service area and won't even come behind the counter to assist you or ask ...may I help you? I sat in my car, waiting, and waiting, and waiting until finally I got out and went to the counter! smh It's ridiculous Mind you now...there were FOUR reps. standing at the counter with NO customers! smh I was so pissed! So today, I discover that when they did my tIre rotation they added air to the tires but did NOT put back ANY of the caps on the tires! And I'm not supposed to be pissed, huh?!? smh There has to be a better way! read more

Este dealership es lo peor. Tres semanas intentando comprar un coche y me intentaron "ayudar" con un crédito con 19.95% de interés. Además le agregaron casi mil dólares al precio del vehículo por un "fee por tener un segundo auto" ya no saben qué inventar. Sólo perdí mi tiempo, pésima experiencia. AVOID THIS TOYOTA. read more

I purchased a 7 year/84 month warranty battery from this location on 01/11/2019. I returned to this same location on 08/26/2022 because my car would not start. Since the battery is over 3 years old, I figured it just might be time for a new one. I removed the battery from my Toyota Camry and got a ride to this location. I go to the Parts department with the battery and tell them I need a new one. The Parts employee goes in the system and shortly after tell me that it will be $184 and some change for a new one. I tell him the battery is under warranty and he directs me to Service. The Service Advisor, Armando Lucian, informs me that the only way the will honor my warranty is if I bring my vehicle in so they can inspect it to make your that the battery is the problem and not something else. I explained to Mr. Armando that if I was able to bring the car in I would have came with it. Paying to get my vehicle towed in will cost more than me purchasing a battery and makes no sense to me because that will be a total lost in my case. Mr. Armando proceeded to take phone calls and neither him nor the Parts guy even tried to look up any information regarding me and my previous purchase. I asked to speak with the manager and was told he would not be available until today 08/29/2022. I proceeded and called Toyota corporate number and spoke with a lady named Heaven, who was very considerate of my situation and tried to do what she could to help. While on the phone with her, Mr. Armando was ease-dropping on my call and showing emotions as if he was upset. He became very rude and interrupted my conversation as well as told me I had to leave no because they were closing. I told him where are the hours of operation posted so I looked where he told me and took a picture because this did nothing for the situation. Mr. Armando then told me to leave or he would call the police, in which that is what he made sure to do. I had no other choice but to leave. While still on the phone with Heaven from corporate, she apologized for Mr. Armando behavior and made sure to report it in my case file. She transferred me to the manager/supervisor of corporate and I was told that Toyota dealerships are independently owned and it is to there discretion how they proceed to take action. She put a note in the file for the manager of Toyota on Western to give me a call today. I waited until 10:30a.m. to call Corporate back because I have not received a call. I talked with a someone and was told the manager responded and it was no other option except for me to bring it in. The worst service ever! Had I not called I would not have known or heard anything back. Another note was put into the case file for the manager to call me and I have still not heard anything and it is 2:12p.m. I am writing this review in hopes this will do some good for someone else in the future since it is obvious Toyota on Western is only concerned with hustling customers out of money! I am still without any help nor have I heard a response! read more

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I've been looking for a car for awhile, specifically the RAV4. Tony Bedolla was wonderful! Attentive, kind, friendly and not pushy! Needless to say, I will be coming back to see him for any future car purchases! read more

Otto from Toyota at western was great! He was very attentive and made sure we had everything we needed before we left with our new car. He worked very hard to get us a great deal! read more

I have met the worst dealership sales person ever! His name is Ignacio and why is he the worst is because he just plain out LIED. Ignacio said you can not negotiate with the car's sales price on a lease term. If that's so why can I do that with my other cars? Fact: Save your time and ditch this dealership since they have a guy like Ignacio. If he's been there for so long, there's something wrong with this dealership. Fact: I wasted time and effort by coming to this dealership. read more

I wanted to buy a 2008 BMW M3 from this dealership on their used lot and I was coming from out of state. The price was listed at $20,995 on 7/10/24. Called on 7/11/24 the next day, they tell me the price has been increased to $28,995. I ask the sales person, Tony, to send me pictures and more details on the car. He never sent me anything, so basically was a waste of time. Then 2 days later (7/13/24), I see the price was dropped to $23,995. Call again, speak to Gerardo/Jerry and inquiry on the car and tell him that I can wire a deposit on the car. He informs me that they do not take deposits on the car and he can send me more info. He calls me back and tells me someone from Dallas has placed a deposit and is coming to pick up the car. Now, isn't that funny that they told me they don't take a deposit but then call me to tell me they took someone else's deposit? At this moment, I knew that this dealership was pretty sketchy. On Monday 7/15/24, had a buddy reach out to them to see if the car was truly sold. They get back to him and let him know that the car was indeed sold. However, today (7/17/24) , I check their website and they have raised the price to $34,372. So essentially, they just like to waste peoples time and are not honest at all. I wouldn't even spend a dollar at this place, don't even know how its considered a business lol. Potential Buyers be aware of this dealership's shady practice. Would not recommend. read more

Very good customer service and service overall. I appreciate how they keep you on top of the necessary repairs for your car. I come here often to get my maintenance done. Thank you for your service Toyota! read more

Based on my experience, I have to give five stars and double it to ten. What more can I ask? Very lucky! My first call was with the service manager Alberto. He explained the details of what to do in the situation like I was experiencing and Alberto, Nick and many others worked like a great team. They are polite, kind and they followed through every promise they made, charged me the minimally necessary, and even went ABOVE and BEYOND to reduce cost knowing what I have been through. Not only the new catalytic converter was restored, but I understood my car more, oil, fluid change, the car got a new life. I knew my car was happy there. Not only I am super grateful, but I know that God will bless their service, and each one of them for their kindness! Thank you! BTW, they provided great shuttle service at no charge, my car was super clean, the 13 year old battery was replaced, I truly appreciate the attention to detail. The car was there for 9 month due to the national back order, they took SUCH GREAT CARE for the car. Here is a bit more detail: My Prius's catalytic converter was stolen 9 month ago, since then my car has been through two Toyota dealerships. I called five. I had to move my car due to the dealership change stories after got me in or asking for excessive work, some suggested welding, it became confusing and exhausting for me physically and mentally having to move the car multiple times. So I just randomly search Toyota dealership and ended up calling Toyota on Western. The call with Alberto was short and sweet, about five minutes, I decided to move my car to their location. Glad I did! Alberto was straightforward, very educational and professional. It was from him, I finally understood, why welding the catalytic for the Prius converter is wrong, and I am all for doing the best for my car. I was uplifted, and relaxed after Alberto took my car in. He also move the car from time to time to keep the break in good shape, no amount of money or compliment can be exchanged with such genuine help and willingness to do good. I am smiling, and feeling very thankful! read more

I decided to proceed with the purchase of a used 2022 Certified vehicle. After confirming down payment, financing, etc. with the salesperson, I was taken to the person to handle the usual ton of paperwork. The first thing I'm presented with is missing the information that this vehicle is certified. This makes a BIG difference. I tell them, I know it was certified, it was on the label in the lot and the main reason I decided to purchase it is because it was advertised as certified. I'm told, nope, if it was certified it would be stated right here. I stop, request to see the sales person AND the label that came off the car when it was in the lot. The label had to be dug out of the garbage can and sure enough, it was advertised as certified. I can't understand how this was an honest mistake. I don't even recall being given meaningful apologies. I believe that there was no intention to sell this as a certified vehicle even though it was advertised as certified. Then, an appointment was made for the following Wednesday to finish up paperwork. This was a weekend. The following Monday, I'm contacted, at work by the salesperson insisting I have to bring the car back to the dealership TODAY, so they can do something to validate it is a certified vehicle or something like this. He's sounding almost desperate. It's like, they are willing to do anything to make sure they get that car back today. They're willing to send someone to pick the car up, arrange an Uber for me, whatever it takes. They will take the car into the shop area, do something and I'll have to wait about 2 hours. This is upsetting me. I'm at work, I'm going to have to leave work early unexpectedly to accommodate this because I'm not ok with someone else driving my vehicle, so I'm going to lose money. All this mess just reinforced my original suspicion, that there was never an intention to sell this certified vehicle as certified even though it was advertised as certified. I have been going to this dealership for decades. Being the loyal customer that I have been, this is very disappointing. This episode has seriously eroded my trust in them as a reputable dealership. I am considering taking all my future business with Toyota and my vehicle to a different dealership. read more

This was the 2nd time I purchased a car from Toyota on Western. We got the price we wanted and the process was painless and easy.

Nehru and Ignacio were super friendly and helpful in allocating my GR Corolla. Even with the difficulty in finding this in the country they made it happen! Processing and paperwork was super easy thanks to them and the team! read more

Although my wife decide to buy other brand of the vehicles, I highly recommend Mr. Otto Brantley. He has the charisma and the Midas touch. Utmost importance is honesty. Also I would like to thank you Ms. Jessinia Elias for the persistence. read more

Toyota On Western - Business card - Car Dealers Near Me - Chicago, Illinois

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I recently purchased a 2018 4Runner. Great experience with the staff. The price was right and they even helped me with some aftermarket parts to give this vehicle a one-of-kind look. Brian Kroll the owner runs a great dealership. read more

Toyota On Western - Car Dealers Near Me - Chicago, Illinois

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I had received what I assumed to be an automated text message from one of the managers, Ivonne, at this (An hour before the appointment time). I had a family emergency come up and responded "No". The manager then proceeded to ask me "why?". Which I have never been asked in a setting where you are looking for MY business. Today, I received a call from another manager, Jessenia, and I expressed why I wouldn't be doing business at this location after she asked me if there was anything they could've done differently. She proceeded to argue with me about my reasoning for not. This place is a joke and extremely unprofessional. Do yourself a favor and do business elsewhere. read more

Horrible place- please stay away! Keith is worse. I made an appointment and he confirmed it. I got there after driving 45mins to this dealership and they told me they have too many cars in there and can't do a simple oil chnage until several days. Horrible people who didn't even care it was their fault after confirming an appointment. Stay away from them! read more

After we thought the dealer ripped us off the owner answer to my review and we had a meeting with Ignacio. I cannot say it was our fault only for the misunderstanding, there were a few things hidding in there that we didn't ask for. My advise is be prepare to look at everthing very careful. read more