A Truly Exceptional Car-Buying Experience…read more From start to finish, Findlay Toyota Prescott redefined what a car purchase should feel like. This is the small-town dealership advantage -- genuine people, transparent communication, and absolute professionalism. From my initial inquiry at around 11:00 PM on Thursday to vehicle delivery at 8:30 PM the next day (yes, delivered from Prescott to Phoenix!), the process was seamless. No haggling. No hidden surprises. Just clear numbers, honest conversation, and exceptional service. Ryan Kelley (Sales Manager) and Steven Baumer (Finance Manager) exemplified what customer care should be -- prompt, professional, and genuinely invested in making the experience easy and enjoyable. In a world of impersonal, high-pressure dealerships, Findlay Toyota Prescott is a rare find. This experience was fast, fair, and entirely stress-free -- the way car buying should be. If you want to enjoy your next purchase, start here. You won't go wrong. Thank you Ryan!

RAZ is the most experienced and best sales professional at FINDLAY. He helped my family with our…read moreToyota Sequoia and our new Toyota Tacoma. Highly recommend working with him.

Today 3/30/2025, Real Hope Inc hosted a Easter supply and Dog treats!…read moreWe waited in line for what seems like hours, but was only 20 minutes. They asked how many in our household and pets! We have 3!! They gave out Easter baskets, Easter grass, plastic Easter bags. I mean the big bags of 100 and some with 50, 40, or 20 and 12. They passed out beauty organizers, and lots of huge bags of M&M's and Jolly Rancher Gummies. My bag is almost gone already. Some cute Easter items to fill the baskets, it was fantastic! Then we came to the dog section!!! My oh my, did my puppies luck out!!! Tons and tons of treats......and the cutest Disney doggy food/water ceramic dish!! It was a really good haul!! Thank you Real Hope Inc, for making it possible!!!

Great place for a concert! Seen Ringo Starr and his all star band. Seats were fantastic! Parking…read morewas a nightmare especially when trying to exit after the concert. Exits were blocked off or roped off by a chain. Individuals "directing" traffic were inconsistent and would let one line of cars go through while holding back another line. Then talk crap to the drivers.

Once again Findlay Toyota coming through for my family! If you're looking for a no pressure sale…read moreand and salesman who knows his stuff and works the deal "for you". then go see my guy Oran down at Findlay Toyota of Flagstaff. He worked to get me the deal that worked best for me and my family. I will be back again (wife needs a new sequoia) Thanks again Oran. See you soon!!

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

After gifting our son our faithful 9 year old Subaru Forester with 120,000 miles, my wife and I…read morerecently found ourselves in the market for another car. Despite a good history with our previous Subaru, we expanded our search to include similar vehicles including the Toyota RAV4, Mazda CX50 and Honda CR-V. We began our search looking for a late model used car but also considered new vehicles. After many hours of internet research and multiple trips to local dealers, we settled on the Forester and the Rav4 as the best choices to suit our needs. We usually make every attempt to shop locally whenever possible, so we started with Findlay Subaru Prescott and were helped by Gabe Maciel. Gabe was the consummate professional, extremely knowledgeable, friendly, informative, and was never in any way "pushy" in the way that car sales people can be. He was happy to show us anything we wanted without complaint or impatience. Our relationship with Gabe continued over the course of several days because we were also looking at other cars at other dealerships. Gabe was always professional, patient and customer service focused. Although we did not travel to Phoenix, we did shop the Phoenix market online for target vehicles, and we had a few conversations with sales people concerning pricing and availability of potential cars. Furthermore, a friend had just days before our purchase, traveled to Phoenix to purchase a similar make and model as our target vehicle. With his purchase information in hand, I felt I had good inside information as to Phoenix pricing. Ultimately, we decided to pursue the purchase of a new Subaru Forester at Findlay Subaru Prescott if we could secure a fair deal. Initially, the car we were most interested in, was missing a feature we considered essential, so we left the dealership and went home to continue our online search. Almost as soon as we walked in the door, John Ward the Findlay sales manager called and assured us that he could easily install the feature we wanted and sell the car to us at a price we would find competitive. He impressed upon us his desire to sell us the car and keep the sale local if at all possible. He assured us that he wanted the sale and would do all he could to sell us the car at a fair price. We agreed to return to the lot for further conversation. The next step in the process is the one I do not like, negotiating the deal in a salesman's office. I was expecting a stressful hour of high pressure sales tactics but was instead offered the car that we wanted, with the desired option installed by Findlay, at a significant discount from MSRP. Mr. Ward was very "matter of fact", professional, friendly and polite. There was still a little "back and forth" negotiation which was a little stressful but in the end we ended very close to his original discounted offer. What usually transpires next is another stressful experience with the "Finance Guy" in the back office, which is usually an opportunity for the dealer to sell you a host of other things you probably don't need. Instead we met met Mr. Pauly Meyers who was the most unassuming and low pressure "Finance Guy" I have ever dealt with at a car dealership. He did offer us a whole host of things to buy for our new car, and was happy to explain in detail any of them, but Mr. Meyers did not pressure us in any way to buy anything else for our car. He was as personable, friendly and professional as the rest of the team at Findlay Subaru. It's difficult to accurately evaluate different deals from different dealers, so therefore difficult to compare my deal with the one my friend received from the Phoenix dealer, but I believe them to be comparable. Some car dealers sell a car at an attractive price but then tack on fees for dealer installed options you don't want (that they almost will never remove), all sorts of things sold by the finance team in the back office, and sky high loans offers and insurance. It's nearly impossible to compare deals between different dealerships and different buyers. In the end it comes down to the attitude and personality of the dealership. If the dealer you visit is laser focused on making a sale, takes every opportunity to sell you a car jacked up with all kinds of stuff you don't really want, constantly badgers you for the sale, constantly sends you endless texts, email or phone calls, be careful! You are dealing with people who have ONLY THEIR best interest front and foremost in their mind. Other dealerships are happy allowing YOU to decide what you want and need, happy to provide information when YOU ask, happy to provide test drives when YOU are ready, happy to sell you what YOU want, and when YOU want it. To me, that is the mark of a well managed, professional dealership. Findlay Subaru Prescott is that sort of dealer, they provide you with the service and information so you can decide what is best for YOU and YOUR family. Thank you Gabe, John and Pauly

Best auto dealership that I have dealt with in Prescott Arizona.... employees don't pressure you…read moreand are very kind and go after their way to make you feel comfortable

Abel is the best! We purchased a car recently through him and he was so incredibly kind and…read moreresponsive. He made this whole experience so good for us. Thank you Abel!

This is a decent Honda to go to whenever you need to get work done on your car. The main praises of…read morethis Honda are the friendliness of the employees and staff, and them doing a good job doing any maintenance work on your car. For the most part they are accurate with how long they say it'll take to do work on your car. And they are also have a decent shop that carries lot of cool stuff you can buy too for your car or for home. The only issues I have with this Honda is the show room is very small and doesn't have many cars to check out so you can get a general idea of the cars. Also there isn't much seating available either if it gets busy so you maybe stuck standing for most of the time. But that is at most Honda dealerships so it's not a shocker. Overall, this is a Honda to go to if you live in Prescott. They always are professional and friendly. And most importantly, keep their word with whatever you need done for your car.

Tony was so helpful! We were run into and he helped us not only with a great car, but helped the…read moreinsurance process. He went beyond and we are greatful for him. Anyone wants to buy in Prescott we would recommend him. Also everyone was very nice and helpful. They would also treat everyone well.

Bought a car on line in June. Sales guy drove it to me and collected a check for the down payment…read more Told him to have the finance manager send me a link to pay on line (better record keeping). First thing I noticed is the temporary tag and registration had a wrong address. Second thing I noticed is that the last few items I signed had yet another address on it!!!! Brought that to the attention of the sales guy and he stated he would have it corrected. (Poor execution).Didn't happen, and here is why dealerships get bad reviews..... 7/20 come around and I'm now driving on an expired temporary plate. Call the sales guy because the finance guy didn't return my call. Sales guy said "oh the car needs to have an emissions test!!! (They failed to have it done before delivery) "Run it through emissions and we will send you a plate"!!! I paid a document fee that covers these things (fact). He said " I'll send you a coupon" for the cost. Coupon never arrives so he sends me another 30 day temp tag. He did resend a second coupon for the emmissions......to the correct address!!!! (Good job) however, the coupon had an expiration date of 5/2025. So I get it emissions on my dime and my time. Send him a copy and told him I would process the plates myself and they could refund the frivolous charges back to me. And cancel gap insurance I don't want it. (Never received confirmation of this cancellation). Welp.....they did process the plates the exact day after I got it Emmissions......but I never received a plate. So here we are 9/8 and I go to DMV and pay another fee to have a new plate issued.....WHITH THE CORRECT ADDRESS. Did I mention-I am a licensed and bonded dealer. And for this group to do business this way is beyond comprehension. They have no respect for anyone's time or money. Unfortunately for them this is escalated to the BBB and the Attorney General's office. Out of respect I did not mention the name of the sales guy or the finance guy.

worked with sales consultant Jace at Findlay GMC Prescott and Working with Jace was a pleasure. He…read moreis low pressure and genuinely listens to help find what you're looking for. He worked hard to find me a vehicle, and his technology skills helping me to figure out how to use the infotainment screen, and general settings on the vehicle were second to none. Highly recommend Jace for your next vehicle purchase.

The worst dealership I've ever dealt with! You guys screwed my daughter big time and her broke down…read morecar you sold her got repossessed! This is not over!!!

driving from sun city Arizona to bozeman montana, my 2007 Honda CRV went into a limp mode. forty…read moremiles per hour may take us some time to get home! Limped in to Flagstaff and Monday morning met with Isaak, the service writer. Not only did he manage to squeeze us in to his schedule, but they were able to diagnose and repair the problem by the end of that day! Really appreciated the effort. Great service, really welcome experience from what could have been catastrophic. Many thanks to all involved at Findlay Honda. John Bozeman, Montana

Came for an oil change! They added tire rotations and checking my tire air pressure. I left with a…read moreTPMS issue, that I had them check and they said "it's fixed" it's not. Going to a different Honda dealership to get it fixed.

I'm quite surprised reading the reviews here. My experience was the complete opposite. I started…read morereaching out to dealerships regarding a 2026 C8 Corvette and this was the only dealership that was responsive, transparent, and easy going. 1) All the of the negotiation was done with Chris - through text. He gave me a fees sheet showing exactly what would be charged. The only thing that was included as a tint package already installed but he was upfront about that. There were other options, but they were obviously optional and were not included and I made sure to tell them it was not something I was interested in. Every other dealer I talked to added LoJack or something else I found no value in, immediately in to the sale, and stated that it was "mandatory". 2) When I asked for a video walkaround, he gave me one right away. Other dealers in California just never got back to me. 3) We came to an agreement on the trade-in price with very minimal back and forth, and the value was fair. 4) Gave my information by text so 90% of the paperwork was finished by the time we got there. Made the 4 hour trip from Las Vegas, test drove, and waited a minimal amount of time to go to finance. 5) Leon in finance was friendly and very upfront with everything such as rates, extended warranty options, etc. 6) Chris took the time to sign me up with the Chevy app, and made sure On-Star was working. 7) Rob (Internet Sales Manager) was obviously busy but kept checking in on us every so often. The experience was clean and as good as a car deal could be. I would recommend any one in the Prescott area (or Las Vegas for that matter) to come here for a purchase. My opinion - as long as you're pretty direct with them, just state that's all you want in return, and it should be smooth sailing. Thanks again Casa!

So they advertise a $26,995 "Casa Price" on their website for a 2026 Chevy Equinox EV and that…read moreprice jumps by $2,397 for: 1) a tint package, $599 2) a 3-year CarRx subscription (While marketed as a way to monitor vehicle health and prevent theft, it is frequently added to the price of a new car by dealerships as a high-profit, pre-installed accessory (often found on a "supplemental" window sticker). $799 and 3) a loyalty advantage (while it is framed as a "benefit" or "advantage," it is an add-on fee that increases the total, often non-negotiable, price of the vehicle). $999 The transparent pricing under the Lamb ownership has left the station and has been replaced with a price gouging shoddy dealership. Matt Sylvester is the Internet Manager that used these deceptive tactics probably following the direction of the Stealership executive team.

Sales-Worked with Shane to buy Service Department- Worked…read morewith Thomas and Connor. Helpful with great attitudes, Informative and attentive. ^_^ -Bought a 23 Caddy. Have noticed a couple things, however, team was responsive. Service department informative. Will update when assessed for more ^_^

Rolled in from California on a Saturday. Been towing 7000 pound trailer and passing thru to Mesa. I…read morewanted and oil change, the time was 3:30. Quick lube had only one truck and it was not getting an oil change. Nothing else going on. I believe Shane was the one running the quick lube and was helping the customer with his diesel truck. Another employee asked what I needed and I said just an oil change as I am passing through and I do oil changes every 5000 miles. On my trip I won't make it back to California before the oil life monitor reaches 0 percent as I was already at 21 percent. He said the lube shop was closed but if Shane said ok he would take the truck over to the main shop and do it. When Shane came back in I asked him if he could do a quick oil change. He said "oh you want a quick oil change " like oil changes are major undertakings then he said nope we are closed for the day. He did ask my oil life percent which I told him and he said you have 1500 miles left. I said I don't run it out and I do changes every 5000 miles. His attitude was well to bad we are closed. The service hours for Saturday are until 5:00 pm. Seems like a service that takes roughly 30 minutes could have been completed. If this was my business I would have taken care of the customer especially since many employees were just standing around and some were tiding up. Only the one person said I'll do it if Shane says it's ok. I wish I got his name. Well Shane thanks for nothing but I will be passing through again in a few days and I will be sure to stop by and say hi to you and the service manager and if that's you then the next guy up the food chain.