After posting about my negative experience on social media, I received a response from customer…read moreservice on a Facebook post I made. I spoke to the customer service representative on the phone and she promised to review my case. About a week later, I received a call back informing me that my account balance was adjusted to $0 after confirming the details about my situation. I am happy that my issue has been resolved but it cost me many hours on the phone and a social media campaign to finally get the attention of the right person. I am adding a star to my initial review because "Meh. I've experienced better." I am hopeful that customer service continues to improve at Ally Auto in the future. If you are having trouble getting your case escalated, it looks like autorep@ally.com is the right department to reach out to if you want to have someone take a fresh look at your particular issue.

Very disappointing experience with this bank. Customer service was slow, unhelpful, unqualified and…read moreI kept getting transferred without any real solution. I expected much better communication and professionalism." This company Ally Bank has to be the worst company I have never dealt with, such an unprofessional and ineffective financial company. I am 62 years old and this is by far the worst and most incompetent company; I spent 3 weeks trying to get an issue straightened out with them and they made it so difficult for me. I cannot fathom how a company lacks so much knowledge on somebody's account when we are dealing with a financial institution. Every time I called to inquire about my account nobody had a clue and I would be put on hold several times. One person told me I had to go to the motor vehicle dept to change my title back into their name and I did so only for the next person to tell me I had to put it into the new finance company's name. After the weekend I called and they told me I have to put the title back into their name???? There incompetency is almost laughable, but this really put a dent into my financial standing and the stress they put me through is reprehensible. I sincerely have no idea how they are in business. I probably spent over 2 hours on hold with this company throughout this nightmare. I would not recommend this bank for anything relating to your hard-earned money as they are 100 percent clueless. Very poor communication, extremely frustrating and staff was very uneducated in helping resolve issues, and the online banking experience was outdated and inefficient. There are much better banking options available. Do yourself a favor and do NOT use this bank.

They are very easy to work with. I got approved for an home improvement loan through the contractor…read moreI was working with at the time

I was 17 days late on a payment and they repossessed my car. These people are criminals and prey on…read morevulnerable people who need a car fast. I payed over half of my car off and they took it after being 17 days late. They gave no warning of the repossession. I woke up and it was gone. Do not do business here. They are the worst dealership I've ever heard of. All of the people who work there give you attitude...must be because they all work for a scam

Don't trust anything these guys tell you. I was told I was good to go , bought insurance and came…read moreto get my truck. Then they came back and said I wasn't at my current job long enough. All stuff they knew before I came in. Plus they were ma de aware of the fact that my boss made me a partner in current location and in the next 2 locations I am tasked with opening for him. No apology from the manager, nothing! Avoid DM Motors 100%

Don't let the upbeat atmosphere fool you. I bought a truck from these dishonest people two years…read moreago and had problems ever since. Replaced a water pump after two months of having it. Transmission is going out and the electrical is bad. They put new tires on every vehicle to hide the real problems. I can't even trade it in because no dealer wants it. It's bad when other dealers tell you to stay away from ac motors. STAY AWAY!!!

The worst dealership I've ever dealt with. They had racist salesmen. Asked us to forged documents…read more The salesman got caught up in a bunch of lies. I suggest you take your money elsewhere

Great Deals. awesome communication. Easy Loan application process and easy approval odds.read more

From the owner: Sunfish Lake Motors is a locally owned dealership built on honesty, quality, and relationships that…read morelast. We take pride in offering carefully selected vehicles that meet our high standards for reliability, value, and performance—no pressure, no gimmicks, just straightforward car buying. Our team believes the best deals start with trust, so we focus on transparency, fair pricing, and taking the time to understand what each customer actually needs. Whether you’re buying your first car or upgrading to your next one, Sunfish Lake Motors delivers a smooth, respectful experience that keeps customers coming back and recommending us to friends and family.