I have banked here for over 20 years. They have always been friendly and go beyond in helping with…read moreall my needs. I like their new office space and I like to use their new outside ATM's with live associates.

Extremely inefficient service. I had to wait in their office over 1 hour just to get my id reviewed…read moreand put it on system, but that's not it... I requested a loan which was approved and when I tried to use the money for the purpose I mentioned initially, they flag my account for "fraud". Asked me to bring my id and many other documents which I did, but everytime they would ask for something different. It was countless hours expended at this place, honestly, I dont recommend to anyone unless you want to waste your time. The people working there is nice, but they are always contacting somebody else through their computer instead of giving you an answer, making you lose an incredible amount of time when sometimes the solution is very simple. Lastly, their policies are ridiculous to the point that even when you bring your id and documentation they still will tell you that your account is blocked for potential fraud! I have a credit score of over 750 and never missed a payment. I have never dealt with such an inefficient institution before.

I've never had a problem here. Waited on very quickly by a very friendly staff. Here are my…read moreadditional 85 words.

Full lobby of people at 2pm on a Thursday and only 1 teller working. Complete waste of time, the…read morelocation on 64 is much better organized.

The ATM at this location never seems to work. Had to go in and see a teller to make a deposit and…read moregot some attitude. I will be taking my business elsewhere.

Been with them for over 25 years. Great credit union.. you can't go wrong with placing your…read moremoney with them...

Friendly teller accepted my money order for my payment because i cant hear from phone teller. They…read moreglad to help me. Great services

Just went over with the wife to open an account at Suncoast credit union on manatee avenue in…read moreBradenton and had the best experience. We also applied for a car loan and Katelynn Sawyer, member advocate couldn't have been more kind and professional. My wife and I were pleased. I recommend you ask for Katelynn if you ever do business here. You will be satisfied as well!

All my business was handled with respect & a professionalism that is lacking in so many businesses…read morethese days. Everything went exactly the way it was explained to me. They are accommodating & friendly.

Yes very friendly people and the lines are not that long. good service and a good place to bank!read more

Excellent Bank. Excellent service. Excellent location. Best rates for several years.read more

I am a reasonably new customer to Suncoast. I recently liquidated some personal assets and…read moredeposited the check into my Saving account. I had no problem with the week hold on the check, however when I attempted to wire funds into my USAA account, I was not in any way supported. After going through the ponderous call-in to the general number, I finally got to the Wire department, which you cannot get to directly, you MUST be routed there by the "Customer Service" operator. By the way Customer Service seems more an oxymoron than a fact. I any case, I asked to send a wire transfer to a domestic bank and was told that I MUST contact the bank directly and obtain their procedures. Strange I thought, but I did as asked. It took me only 5 minutes to get the directions: Need exotic information: name and address of the bank, phone number, Routing number, account number for the deposit, then my name and address. I already had all of this information since this is not my first wire transfer, but that is not the point. I then had to call back Suncoast....Over a 15 minute wait later, I got to speak to a "Customer Service" rep who, when I complained about the wait, told me that I had to understand that they were very busy and tonally, told me to stop complaining. She transferred me to the wire transfer department where I held for another 5 minutes then hung up. I have left 3 messages with the CU, and understanding that they were sent Friday afternoon, am still waiting for the messages to be read and, dare I hope, responded to. My experience is that the facility people are very nice and seems competent and well trained, but the telephone staff are rude and ill trained. I am 95% ready to remove my funds and deposit them in a more user friendly bank/CU. Terrible.

I deposited $1,500 cash and they kept the $1,000 and only put $500 In my account. We went back with…read morethe police and the video skipped around at convenient times. The police said it would be too expensive for them to have enough data to show the real video. Every five seconds you would see one movement so they were able to only cut out ten minutes of video when I gave them the other $500. The teller conveniently didn't count out the $1,000 cash on video, and he just fanned it partially in his face and then walked away with it. I lost $1,000 cash and they spent most of the day doctoring the video, so by the time I brought the cops the manager appeared from the back with ultra doctored video. Sad, I hope they really needed the money for good reasons.

They are nice, are careful with your money... but SLOW! You…read morehave to come here with a lot of time to spare . Because they are cautious and they do a great job of checking all the boxes before the open account, take your checks open a business account, they probably have a lot less fraud than most other banks. Plus you get the added benefit that you're a member, which is a great way to be looking out for your money.

I NEVER write reviews but I am completely frustrated. Every time I try to make a cash deposit at…read morethe atms here, the machines repeatedly tells me it cannot accept all my bills. I've been to 3 different locations and the same thing happens. The machines themselves are ancient, take a long time to process & it prolongs the time I spend at the ATM trying to insert my cash one bill at a time. I can't rely on the atm service to make deposits to pay my bills. If you need to do anything outside of business hours like deposit cash it is very difficult. If I need to withdraw a large amount of money from ATM, I am unable to change my limits on how much I can withdraw easily on the app or online. The app is ancient also.I would have to call them to do this during business hours, which is inconvenient as I work night shift. They only will have one or 2 ATMs during the day with a live teller that will allow you to do certain transactions that you could easily do any time of the day at other banks. I've been a member for over 15 years. And they have yet to do better. Like what ATM would consider a deposit of $1700 too much to do at one time outside of business hours? I just got locked out completely by trying to deposit smaller amounts instead of $1700. If you value your time & want control over YOUR MONEY, go elsewhere

I had the pleasure of visiting the new Belmont Service Center in Wimauma on 10/19/13. The facility…read moreis aesthetically pleasing and state of the art. They have a separate adjacent bank of multiple self-service drive through tellers which are really nice for maximizing the number of customers that can be served at once. I had the great fortune of meeting with Benjie Samper inside the branch. He was very pleasant and helpful, answering all of my questions and addressing my specific needs for the day. Many times, bank tellers treat you like you are just a number or are bothering them when all you are asking is for them to provide you with the service you pay them to provide. I was half expecting this, but was very glad to have been proven wrong. Benjie is an excellent choice to have customer-facing and I appreciated the personal attention to detail.