Took out a loan 6 weeks ago approx. My loan was supposed to pay off a creditor. They sent the check to the creditor and then put a stop payment on the check. They said they sent out another check 10 days ago. That check was made out to the wrong creditor so that check was stopped. Meanwhile, I had to make a payment last month on the loan they said they would pay off and there's another payment due Monday. This has been the worst experience. Also, the branch manager with personally give you a business card with an email address and then ignore the emails. Update. If you place a complaint with the Better Business Bureau, they will cut off all communication with you and not resolve your problem. This is $2000 that they are playing with. Do not use this company. They referred me to there customer service department, where you can only leave a voicemail and not speak to anyone. They also blocked online access to my account. Avoid this company at all costs. read more

DONT DO IT! Initial loan interest was doable. Then they begin sending mailers for additional amounts. My mistake, I accepted additional amounts completing loan process via telephone connection with representative. Between complicated and electronic connection and representative distraction concerning electronic glitches I was not aware that new loan amounts consisted of 35% interest which have me paying back more in interest than the orginal loan amount. Scandalous and outregeous! My bad. However the reason Im posting is to heads up any potential clients. DO NOT DO IT. THIS IS ALL ABOUT RIPPING PEOPLE OFF WITH OUTREGEOUS INTEREST AND KEEPING YOU IN DEBT TO THEM. DO NOT DO IT. I ADMIT MY MISTAKE AND WILL PAYING ANOTHER TWO YEARS BUT NEVER AGAIN AND DO NOT RECCOMMEND ANYONE TO BUSINESS WITH A COMPANY THAT ALL ABOUT RIPPING CUSTOMER OFF!!!!! read more

You have to call in to achieve anything other than making a single payment. You can not get a final payoff amount. You have to call in. Nearly anything you would want to do regarding a loan with these clowns requires a call to their office. Which almost totally negates the purpose of an app, or the internet for that matter. The company is extremely frustrating to deal with. I tried to call in to make a final payment on my wife's account and they refused to cooperate. Mind you our bank account is in both of our names, and the payment would have been the final one. Clearly this wasn't fraud. But they still refused to take the payment. It wasn't until the balance was down to 3 cents that they finally allowed me to pay. Mind you, they won't give a payoff amount online, they require you to call in. When you call in, they have little interest in helping. I'm not sure why in 2020 these guys are building more offices, and requiring more human interaction. Their app and website forces you to call and speak to someone who isn't very helpful. It's almost as if this company is run by a Union or the Government where they don't care about efficiency or productivity. It seems to be a way to justify paying rent on offices, and employing people to sit in an office and do nothing other that be rude and not helpful. read more

This is my second time getting a loan with OneMain Financial. First time was at the Ontario, CA location. This time, I originally applied online, I thought it would send my application to the nearest location, as it did the first time. That's not how it turned out. It ended over in Indiana. Worse experience ever! There was no communication, no follow ups. I ended dealing with 4-5 different reps, until I finally requested to withdraw the application. Once that happened, I finally had the pleasure to end up working with Ashley, at the Hemet office. There was no run around. There was no false, I'll call you back tomorrow or a wait until tomorrow because my system is slow, when in reality it was because in Indiana it was almost 6pm, time to go home. Once Ashley began helping me, loan documents and funds were in my account 2 days later (I had been working with the Indiana folks for a week & they still couldn't get me solid responses). Thank you Ashley! read more

I want to thank Lily Perez for her utmost customer service and knowledge of her job and figuring out my needs and wants for my situation. I highly recommend OneMain Financial, ask for Lily! read more

Ashley Pena helped me out. Smooth and easy progress, and Ashley was amazing to work with. Thank you Ashley for your amazing customer service. Jonathon read more

I was in financial trouble so much so my health was effected, I heard about this business through Credit Karma.com and submitted a application, I was contacted 24hours later, went into the office completed the process within 1-2 hours and walked out financially healthy. I cried, praising my God for favor and I can BREATHE again. Trust and believe if you are drowning in debit please give them a call because they can help you as well read more

Very, very unprofessional. Does not return calls, never a call back as stated (I had to do all the follow up calls). I submitted all my paperwork on the website and was sent several emails asking for the same information. I was told I was approved, an appointment set up and I called back to ask a question and I was told that there was a 6K difference in mileage "so, you would not have enough equity", just another lie on top of lies. There was very little effort put in on the part of the representative Ashley, and very poor customer service to say the least. I this point I think I was just led on. The loan they offered is $50 more a month (for 60 months) than my car payment for a loan of $4K for the same loan I had received on the vehicle for $22K. This is a total scam. If I could give you one recommendation it would be to definitely go elsewhere! read more