I recently sold a vehicle to Carvana and decided to take the vehicle to them versus having them…read morepick it up because of the charges you pay out of pocket to sell them your car...they used to pick your vehicle up for free. This Carvana location was very clean and orderly. Each employee I encountered smiled and acknowledged you. That made me feel great about selling them my car. They were very pleasant during my vehicle inspection and had me in and out in no time. If you're looking to sell your vehicle and don't want all the hassle you'll get elsewhere, then I'd recommend this Carvana. They'll treat you right.

Went to sell my 2022 Chevy Trax to Carvana. At first, everything seemed good and normal. Offer…read morewas given. Not the best offer, but acceptable. Good enough that I'd go with it for the convenience of it. Answered their questions, gave them the documents, scheduled an appointment for today, 5pm. Then, today, my wife had to go to the hospital (was sent there from her work). So I went to reschedule...any decent company would help here, right? NOT CARVANA. They cut the original offer by several hundred dollars and told me "take it or leave it." I tried reaching out to multiple representatives who all said the same thing. AVOID THIS COMPANY.

Helping my father get his 2009 Prius fixed while visiting, I floated a project on Yelp and got a…read moremessage to call w more info. I gave William the vin and got a quote for 1/2 what the dealer would charge. He even mentioned that if we bought our own part, he'd install for the labor cost. I read we bought the OEM part from him. We scheduled the work, William exceeded any expectation for promptness, kindness and professionalism. Going forward Exotic and William will be the go to for my Pops! Two days later- he messaged to make sure everything is working properly. Recommended without reservation.

Awww man I was out and about early store hours read 7:30 - 5 welp it's 8:30. I waited a few and…read moreleft.

Fantastic used lot! Great selection, great trade-in-value and willing to negotiate…read more I recently bought a ford truck that had a crack in windshield and broken front dam (identified before purchasing) and they promised to take care of it. They stuck to their word and kept consistent communication so I knew where I was within the process. I'd definitely buy another vehicle from them! Geoffrey Taylor was a terrific salesman and Steve from the repair shop was also great to work with.

Please don't buy car from here they will rip you off…read more Lots of cheating happened to me when I bought my car. They will upsell so many stuffs new warranty and app carfax so on and so forth don't fall for that trap please

Do not use this company for a loan. My wife and I applied online for a loan. We were told it would…read morebe 24 hours, 2 days went by and we received one call. The gentleman asked to verify some info. He told us we would hear back by the end of the day. 3 days later, we called the office. We were told we were denied. We asked if we could speak to the loan officer and find out why. After being put on hold for 15mins, the receptionist told us they could find out application and the loan officer no longer worked there. Extremely unprofessional and a complete waste of time.

Web portal will tell you to pay one amount this office will say you owe a different amount. The…read morecall center will give you information about your account and then this office will give you completely different information. This company will spam your mailbox your phone stating you are late but when you log into your account it's never shown as late. It will show you owe less than your normal monthly payment. The only explanation for this from the branch manager is to not go by what your online account states. Normally when you miss a payment on an account it will show the next months payment + the extra owed. This is not the case. Your account will look like it's current all while you are being charged in the background. Should be illegal. Avoid strip mall loans.

Customer service is awful. Rude, harassing, condescending and completely unprofessional. Made me…read morefeel like absolute garbage. Unwilling to explain, correspond, etc.