Poor organization and communication between departments. Lack of response in due time, agents admit…read moreto intentionally not opening emails, the list goes on and on. Just for example, I alone have sent in my clients documents for review by lender nearly 6 times, and each time I have a lender saying we haven't recieved anything. This doesn't include the attempts my clients made on their own accord. Beyond unprofessional experience to say the least, do not send your clients to this instatution unless you want continued delays met with confused agents. Do not use this company.

They offer professional services, specially Jamie Bates. She was our agent and I'd strongly…read morerecommend her to friends and family. She was always responsive and available for us even after business hours. She went above and beyond to make sure everything is taken care of and she supported us every step of the way. She professionally handled all complications our situation had and we experienced a smooth process along the way. That said, I believe one her most important strengths is dealing with complicated situations. Again, strongly recommend!

Great company, the folks who work here are real gems and they'll help you with your every need!read more

My household has had David Shin State Farm as our Automobile Insurance for years - at least 10…read moreyears. Today we learned that they are no longer going to serve as our insurance. We had two cars stolen within a short period of time. We have had no wrecks or tickets. The stolen cars were no fault of our own and were totaled. This is horrible service. After years of loyalty to this office to have our insurance dropped over situations that are were not in our control and has had horrible financial impacts on our household - shame on them. Why have insurance if the reason to have coverage is why they cancelled our plan.

Amazing service, amazing staff, and the value for money products and their guarantees. Would highly…read morerecommend their service, they get things done and hear your requests.

I just had my taxes done at this office and it was awful. I found mistakes, I was charged $200+…read moremore than I was quoted and I'm asking for a full review of my taxes, if I can ever get through to a local office - when I call I get bumped to an 800 number because no one picks up. Use a small, local firm if you need taxes done. H+R Block is the Walmart of tax prep and they're not cheap. Never again!

My business insurance was from a company in Illinois that never gave me a price break even though I…read morenever made any claims from them in 10 years. Sabrina's company gave me a competitive quote and saved me money from day one! Goodbye Illinois company! Thanks for covering my business and saving me money!

Jennifer has been and continues to be my go to mortgage lender. I refer her to all of my clients…read morebecause not only does she and her team provide tons of information for first time home buyers, but also top-notch service during the entire transaction. She's incredibly knowledgeable about all of the various loan products out there and is always available when I have questions.

Excellent team to work with! Jennifer and her team were very quick to respond with questions and…read moreconcerns I had throughout the home buying process. Jennifer is very knowledgeable about home loan options and how to get the best rate. Guild is a very professional company with excellent customer service and convenient locations.

My relationship with this agent dates back to 2011. For nearly 15 years he has helped me with my…read morehomeowner's policy. I recently had him include my auto insurance, which saved me a bundle! Damian has always been quick to respond and very helpful. He is patient and thorough. I highly recommend him.

I had been with this agent for 10 years!! I always spoke with office staff and never the agent…read morehimself and had a wonderful experience. As for Damian, our one and only conversation , ended with me requesting to cancel, or more accurately telling him not to renew my policy. I then took out a policy with USAA ( for a much cheaper rate I might add). You can Imagine my surprise then when someone reached out two months later to ask why I had not paid my Insurance. I explained, submitted proof of Insurance since cancelation date and moved on with my life. Once again surprise 5 months AFTER cancelation this agent sent me to collections!!! For insurance I CANCELED and for a time period I was covered by USAA.

Stacy was such a tremendous help for us first-time home buyers. She was very thorough with her…read moreexplanations of each step of the process and made us feel unafraid of asking questions. Stacy was also attentive and communicative throughout our whole process through texts, calls and emails. You never felt like a stranger when you were on the phone with Stacy. She has such a positive energy and she is definitely easy to talk to especially when you're talking about a sensitive subject like money. It's been a pleasure working with her and the Sierra Pacific Mortgage team! Mahalo Stacy & Sierra Pacific Mortgage! :)

I did a refinance last month and Stacy Yost was simply amazing! I have never had a transaction go…read moreso smoothly. Stacy was on it every step of the way and kept me informed every step of the way too. She even phoned in to my closing when I had to sign from Central Oregon! Way to go Stacy!

If you are looking for a new CPA, I highly recommend Natalie Cohen…read more After years of dealing with other firms where there was communication break-down, too many people involved with transactions, paperwork being misplaced, and lack of customer service, a friend referred Natalie. Working with Natalie may be the highlight of my year. Minimal stress, great program for securely uploading documents, efficiency, great communication. She even honored my request to finish taxes by April 10th and had them completed by the 8th. This may be the first tax season in which I didn't feel overwhelmed or stressed. Natalie provided stellar customer service. I have never been more happy to pay a bill of service. Worth every penny! Thank you Natalie and DarkHorse for great service!