Simply banking…read more.. Since I was in the area I checked around for the nearest First Hawaiian Bank and I have no idea why I never considered this Pearl City location as I've passed here every time I go to Daiso which is quite often when I'm in the area lol though today was an errand filled day and love this location as they have at least 20+ dedicated parking stalls which was so close to the entrance than there's no long walk across the lot and even as I approached the door...it automatically opened as apparently the security who sits right at the door does that for everyone. Inside this smaller than town locations was empty when I arrived and was in and out in no time as my transaction is simple yet complex but the staff that I got did see why I need a teller to take care of it did it with ease making me get back on my way with very little wait. Thank you!

Customer service is excellent here!!! I really love to walk into a place and everyone is smiling…read moreand everyone gives you greetings But today was actually a special day. I normally don't come to this branch, I walked in and just felt full of joy with a lot of good positive vibes!!!! These decorations are amazing, as I recall, I have never really been to any place that really celebrates Easter and Easter is one special day of the year that we honor Jesus Christ I am a Christian and I totally love this place when I walked in. Thank you to the staff for making my day. And a special thanks to June my teller !! Have a blessed day

Its a Saturday and there are about 7 people in line for a teller. But.....the female with the…read moreblond streaked hair supervisor who walks around the tellers had to make a conversation about Toyota tacomas with a male bank customer - taking up the tellers line. Too long conversation about parts and gave him a contact card to him to talk about it later. She finally figured out people waiting in line were getting mad. Flirt on your off time. The teller I got was courteous.

I've been banking with PHFCU for 35+ years. They have Nice branches with bathrooms - critical for…read moreseniors, good location, nice people and participates in convenient inter FCU banking. Won't go anywhere else.

Kapolei BOH Large bank fast and friendly I notice that Kapolei has everything in every direction…read moreof everything you need Thank you Kapolei Marie

On Monday, June 29, 2026, at approximately 3:45 p.m., my co-worker and I visited the bank to…read moredeposit money. During the transaction, the bank teller noticed my teammate's work uniform and asked if she worked at that specific location. Without being prompted, the teller made several negative comments about our workplace, saying, "Oh, that place is a hit or miss," and adding that the location "needs more staff." These remarks were completely uncalled for and highly unprofessional. As a representative of the bank, it was inappropriate to make negative comments about a customer's place of employment during a transaction. My co-worker became visibly uncomfortable and interrupted the teller by saying she was there to deposit $1,000, hoping to redirect the conversation and prevent any further embarrassing remarks. I believe your staff should be reminded to remain professional, avoid making personal or negative comments about customers or their employers, and treat every customer with respect. Please use this as a coaching opportunity to reinforce appropriate customer service standards. In other words: Lack of tact. No manners. How are you in this industry? I'm sorry, but I am not sorry.

Best credit union i know of. I feel so comfortable with all the ladies that work there!! They got…read moreit all, even a coin machine. Free for members, and a low fee for non members.

Free calendar at Waimalu Shopping Plaza…read more.. Every year, I enjoy getting the annual wall calendar from Aloha Pacific Federal Credit Union. Members submit photos to the contest and the best photos are published in the calendar. It's really cool to see local talent from amateur photographers in our 50th State! Note: I'm a member here because I used to work for The City and County of Honolulu. My coworker said that it's better to have more Credit Union accounts and compare interest rates, benefits, etc. Since I was in the area, I went to this branch of Aloha Pacific FCU. It had free shared parking and great air conditioning! The interior was bright and clean with cute Christmas decorations. Unlike the main branch where members speak to tellers via phone - and place ID, checks, cash, and other documents into a tube to send upstairs, this Waimalu branch has face-to-face transactions. I like it better! When it was my turn, I stepped up and asked for a calendar. I was asked how many? Ooh! I got two - one for my kitchen and one for my bathroom... Haha! I never know what day it is! Anyway, I'm glad that I went to the Waimalu Branch of Aloha Pacific FCU. I had gone to the main branch a couple of weeks ago, but the calendars hadn't arrived yet. I wanted to go early before they ran out!

This is my branch of account. Been coming here for the past 7yrs. Always been top tier. Hours are…read moredifferent from normal credit unions which I love. 10/10 recommend.

The staff is always kind when working with customers. Their quality of services is usually good…read more They are always direct and clear when explaining things to their customers.

Words cannot express my gratitude for Rachel and her amazing staff (Mandy and Lily) who assisted us…read morewith our insurance claim in a matter of minutes of receiving the call. Having an agent that truly cares for your well being and exemplifies customer service at the highest level is rare and is found in her office. Thank you so much for everything!

Rachel is the amazing!…read more Someone hit my parked car and wanted to settle without notifying insurance. Things were getting sticky and I was no longer comfortable going this route. I call Rachel and she made the entire process easy! You can actually hear her smile over the phone. And the personal follow ups is so rare to find now days.

Ricky Bonilla has several offices on the Westside. I have used his services for years. They offer…read moremany different types of insurance and if you bundle you will get a great discount. Waipahu location has been relocated in the Waipahu Town Center, by Longs Drug Store. Theres lots of parking and all State COVID-19 safety measures in place including temperatures check. The office is very clean and spacious with lots of open space. The girls that staff the office is very knowledgeable and so sweet. Any request are worked on immediately and sent out quickly. If your looking for a fair cost for insurance call Ricky Bonilla.

Way better deals out there. Customer service sucks. They will keep forwarding your calls and you'll…read morehave to repeat yourself again and again. You have to call them for any changes on your policy, things you can quickly do online with Progressive, Geico and all other insurance out there. I saved a lot more switching to progressive. It was quick for allstate to sign you up with any policy but pain in the ass when you decide to cancel, they will ask you to come to their office in person just to cancel a policy! What a joke! Luckily, progressive can do the cancellation on my behalf.