I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

Jave Rosales, Sales Manager provided us with excellent customer service. He was patient and took…read morethe time to listen and share his knowledge and experience about the 2014 Mercedes Benz ML 350. . Working with 1 person from start to end has made this experience very comfortable. Jave was able to ease our concerns by going above and beyond the call of duty to ensure we were comfortable with our purchase. The company provided us with a copy of the CAR FACTS to validate that the vehicle was not damaged or had a salvage title. This is important because Some times owners selling their vehicles on other Social Media may not provide. The greatest part is he does not pretend to know everything about the vehicle but he helped us figure it out. Something that you may not find in a big box dealership. We highly recommend purchasing your next used car from TCA Auto because the inventory is hand selected to ensure the best for potential buyers. TCA auto does offer the opportunity to finance your new/ used vehicle with options to meet your financial needs. FYI, we financed through HOCU. To benefit from the low interest rate, each person on the registration must open an account with a membership for a nominal fee. We were a bit surprised but that's what happens when you are looking at the deal. Salamat Jave and his team at TCA Auto

Highly recommend this company and location. Our realtors use them and said they were easy to work…read morewith. Donna Uemura was great and dealt with us personally. Our transaction was done long-distance and Donna guided us through every step.

Simply banking…read more.. Since I was in the area I checked around for the nearest First Hawaiian Bank and I have no idea why I never considered this Pearl City location as I've passed here every time I go to Daiso which is quite often when I'm in the area lol though today was an errand filled day and love this location as they have at least 20+ dedicated parking stalls which was so close to the entrance than there's no long walk across the lot and even as I approached the door...it automatically opened as apparently the security who sits right at the door does that for everyone. Inside this smaller than town locations was empty when I arrived and was in and out in no time as my transaction is simple yet complex but the staff that I got did see why I need a teller to take care of it did it with ease making me get back on my way with very little wait. Thank you!

Customer service is excellent here!!! I really love to walk into a place and everyone is smiling…read moreand everyone gives you greetings But today was actually a special day. I normally don't come to this branch, I walked in and just felt full of joy with a lot of good positive vibes!!!! These decorations are amazing, as I recall, I have never really been to any place that really celebrates Easter and Easter is one special day of the year that we honor Jesus Christ I am a Christian and I totally love this place when I walked in. Thank you to the staff for making my day. And a special thanks to June my teller !! Have a blessed day

Been a member since the mid-1970's to present so have been a loyal customer. Have supported me…read morethrough loan requests, vehicle purchases, loan consolidation, etc with approval within a day. Thank you

I went to do some business and Teller was very helpful and informative on products. She told me…read moreabout products better interest rates which are free no fees.

This is my local bank. They're easy to use and friendly. There's only three locations but they are…read moreall near me so that is helpful. There's free parking in the lot of the King and McCully location, and there is a location on the main UH Manoa campus as well. There's an ATM as well as tellers inside. They are always prompt and there is not much of a long line. I'm very happy with my membership with this credit union.

Love the monthly bingo games! But it's a bummer that they…read moredon't support Quicken connectivity. The lack of that service adds a layer of work for me every month when I have to enter and reconcile everything. Kind of odd in this day and age.

Usually dont have issues at this branch but had a rude experience with teller #1429 and her male…read morecolleague on 1/24/26 around 11:30am - 12pm. They were rude and condescending instead of being helpful and understanding when I had a misunderstanding of what numbers were needed for a shared branch account. I simply provided what was listed on my statement. Ive listed the same numbers before with other tellers and they have never told me I dont need the last 5 digits of the shared branch number. So how would I know? They found my account pretty quick (cant be more then 5 minutes), so not sure why their fuse was so short. I hope this is NOT how they usually treat customers, especially if they're elderly where extra help is needed.

I'd probably put half star if I could. Service was unacceptable. My husband went in before I did…read moreand waited in line with 3 tellers at the windows. When he was to go up. They all closed, yet opened when another man walked in and helped him. He went behind that customer and waited. Yet, received NO HELP! Left him standing there. He waited in line and in that bank for over 30 minutes and wasn't helped! Yet, when I walked in to see what was going on, then I was offered help. WTF?! Straight pathetic, he was being nice. Never again! I told him switch banks. At least mine offers nice greetings at the door. ​

Navy veteran (honorable discharge) and total of 40+ years service at Pearl Harbor. 800+ credit. I…read moreapplied for an account to create a CD and got an error message saying I already have an account. I DO NOT HAVE AN ACCOUNT. I called and a rep confirmed I do not have an account and told me not to worry because the accounts team was processing my application. Then, about 10 days later, I get an email saying "We're sorry! An error occurred with your membership application Your recent application for membership may have been denied in error. So sorry for the inconvenience!" And to try again. What an immense cluster%@3! Obviously, I am not going to open an account with such a sloppy enterprise.

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.