A small business with poor customer service. Our impression was that they were over-extended, but we realized this was not the problem. The job site staff were great. The design was excellent. At times, it felt like a struggle to get answers about the process and schedules. Then problems arise: a new staff person without skilled professional experience was sent to work on the painting. He left damage and a mess for other regular staff to repair the next day. This was only resolved when we demanded that no further work be done until the damage was corrected. The owner was planned to send the same employee back with someone else the next day. He stated they "would assess after." He stopped into the house the day it happened, and saw part of the mess, but left the employee there alone. We had to push for something when it should have been obvious to the owner what the right thing was to do upon damage (for example: sloppily painting over areas that needed patching/sanding, not using drop cloths and getting paint on the new floor, door frames/accessories and surfaces, painting adjustable melamine shelving so they stuck to the walls and supports, and using the wrong paint type on surfaces). We lost two days of work from that. The shelves had to be replaced. We always received excuses and contradictory explanations, for any issue or inquiry, to what really occurred or was stated. Furthermore, communication problems persisted. Staff didn't keep each other informed about specifics to the job. Office staff actually made excuses or statements that indicated what was on paper didn't matter. Several inquires were ignored. The owner had excuses for everything. When a customer is paying on time, and honoring a contract, they better care, and know about the job specifics. That is what they are being paid to do. We honored the contract fully and engaged with the owner because we liked the work until then. We were at the junction where small finishes and the final payment were due. A staff member flushed blue contractor paper towels down the toilet. We found out when our system backed up on a Saturday a few days afterward, and sewage flowed out of the lower level, into the garage and down the driveway. We couldn't use our plumbing and had to have an emergency plumber come out. He showed photos of the blue paper towels from the scope camera that were in the pipes out front of the house. They blocked the drainage and back-flowed into the toilet downstairs anytime plumbing was used anywhere in the house. This bill was $868.00. It took the weekend to clean up. We presented the bill and photos to the owner. He agreed to pay for it. Then the final construction statement increased and the accounting for this was murky. There was an over $800 increase on the labor side without explanation. Only the materials were itemized, and a some final items increased without clear itemization. After running numbers for both labor and materials from the estimate, compared to the final total, 75% was labor and not itemized. When we demanded this to be itemized, the owner refused. When questioned about why a door was priced at almost double and incorrectly identified as a double panel when it was a single, the owner referred to labor for the door-after stating labor is not itemized. He offered no justification for any unexplained labor increase. Stopping short at calling the lack of transparency suspect is being generous. Being over-extended or disorganized doesn't defend charges that don't add up on the final tally. My spouse is a PhD in math. Numbers don't lie. We were prepared to retain an attorney when the owner refused to clarify and itemize expenses and refused to provide receipts and itemization for those increases. He offered a 5% discount on the final project total, plus reimbursement for the plumbing fiasco. We accepted and paid the final amount. We were sick of dealing with them. The owner always had his own version of what occurred. This isn't about COVID issues. It's about an owner not taking accountability. UPDATE as of 2/2021: No permits were ever filed for any part of this job, like the owner was supposed to do, until we found out in January 2021. The job finished in November 2020. The owner actually replied that he thought we wanted the job done without permits. Note this is a licensed contractor who "completed" a professional job without permits. Worse, he actually tried to shake us down for $500 more to file the permit applications. His justification was that permits were never a line item in the contract. If the reader has fully read this review, it was noted that he could not and flat-out refused to provide documentation for questionable increases, and for the labor that was 75% of the bill. My spouse reminded him of this, and he filed the permits after we also informed him that we spoke directly with the permit office. STEER CLEAR OF THIS COMPANY. The owner is dishonest. read more

With 4 kids and a busy lifestyle, we were way overdue for our main bathroom to get a facelift. Craig was friendly and patient, offered some excellent suggestions and we couldn't be happier with the results! Not the cheapest guys in town, they helped work with our budget and made sure we emphasized quality over style and are so glad that we did. We plan to be in this home for many more years and feel confident that the new bathroom will be able to stand the test of time. We can hardly wait for the next project! read more

We had price quotes from 3 different contractors and went with Larry at Only Bathrooms. His price was very competitive and we felt like he had the most experience. We wanted a bathroom installed in the unfinished portion of our basement. He had done a similar job so he showed us pictures and had us look through his office showroom that made the design quick and easy. The communication from his team was excellent. We received an email at the end of most days with the plan for the next day(s). The daily workers were very professional and worked full days. There were some bumps in the road along the way due to parts availability and COVID. We worked through it and the bathroom came out very nice. Proper COVID protocols were maintained at all times. We were happy with the product and recommend Only Bathrooms. read more

Larry and his crew completely tore out and replaced two existing bathrooms plus added a third half-bath in my basement. Larry had some great ideas on how to make our existing bathrooms better by reconfiguring the layouts. I also went to his showroom to pick cabinets, fixtures, tile, and countertops. The guys on the crew that did the work were all great and very friendly. They cleaned up the space at the end of each day and managed to work around us when we needed to be in the house. I think the price was very fair and the end product looks very high end. I'd use them again. read more

Only Bathrooms did a terrific job on installing built-in cabinetry in our new-to-us home that was devoid of storage capacity. They arrived early and in a timely-manner each day, thoroughly cleaned up at the end of each day, worked hard, kept on our job till completion, stayed in good regular communication with us, and paid close attention to detail. As the job ended, they listened to us and quickly altered a few details entirely to our satisfaction. I confidently recommend Only Bathrooms. read more

We had an unfinished basement, and they came in and did a superb job. They worked within our guidelines, made sure that the things that were most important to me were included. They installed a bathroom, a laundry room, and a family room. I now love doing laundry. The thing that set them above the other estimates I received, is when they said, "Mistakes are always a part of construction, so we can't promise you we won't make any, but we can promise that we will do our best to fix them" They were timely, showed up when they said, and were tidy. Highly recommend them. read more

When you focus your efforts on doing top notch excellent work you get Only Bathrooms. Larry did not offer the cheapest price but offered the best value. Not only do I feel feel like I got what I paid for I got the best expertise with Larry. He is the best at what he does and has a great group of guys with him as well. Thanks Only Bathrooms. read more

I do not recommend this company. They didn't carefully scope the job and so I ended up with a different bathroom than I contracted for. Also they did not deliver what they promised. While the quality of work was good, the attention to detail was not and the job oversight and communication with the workers and the customer was poor. read more

My wife and I meet Craig Little at the Capital Expo. We told him we wanted to redue our master bath and asked him if he came to our area. We received 4-5 emails confirming date and time, ect. The morning before he was to come out he called and said he and his boss thought maybe it was to far. How unprofessional ! My wife and I both took of work to meet him. Not reliable nor professional at all. read more

I was referred to this company by a friend late last year. My experience was 100 percent positive. I had a vision for how I wanted my master bathroom to look and they helped me make it a reality. The quality of the work was fantastic and I'm beyond pleased with how everything turned out. read more

Very professional and courteous people. They answered all our questions and stayed within budget. They were very flexible regarding start dates, and didn't hesitate to come back and fix something that was actually our fault. I would highly recommend them to anyone looking to do a bathroom remodel or install a bathroom and kitchen in a basement. We contacted 5 different remodeling companies and Only Bathrooms was the only one who said they could put a bathroom in our basement. They did it, and made the finished basement much more functional as a mother-in-law suite. -Nigel/Bianca, Great Falls read more

Only Bathrooms and Larry Newman recently remodeled a guest bathroom for me, and I am thrilled with the way it turned out. I have used Only Bathrooms for several years now, and they've always done an exceptional job. They've remodeled all three bathrooms in my house, and also my kitchen. They've replaced sliding glass doors with beautiful patio doors, even adding a doggie door into one of them at my request. They repainted the entire interior of my home, and have done several other smaller projects for me over the years. I keep going back to them because Larry is so easy to work with, and I know I'll get an excellent job for a reasonable price. I don't even bother with getting other estimates. When I'm ready for a new home improvement project, I just email Larry, and we get going. He and his company are the best. read more

We hired Only Bathrooms to complete a kitchen/pantry project that involved knocking down a kitchen wall, installing a new closet wall, relocating cabinets, relocating a closet door, putting up closet shelves, moving electrical outlets and switches, and putting up new light pendants and recessed lights. We picked Only Bathrooms because Craig seemed to have the best vision for our project and their estimate was fair when compared to the others we received. Once the work commenced, Craig was very responsive to our requests and his team (Joell, Jose, Edwin, etc) did excellent work. The workers arrived each day on time and worked with attention to detail throughout the day. They were not sitting around at any time. I also appreciate that they checked in with me as the project progressed to ensure they were meeting the requirements. They made sure to put up plastic to protect my furniture/belongings and covered the floors to protect the hardwood. They also carefully cleaned up after themselves each day and came to pick up the excess debris as it accumulated. We are really happy with the outcome and love our new kitchen and pantry. We would definitely rehire them to complete our bathrooms when we are ready to remodel. read more