My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

Care and quality in how they handled my mother, my mother became the star of the nursing homeread more

I already reviewed a hospice tonight, so why not a nursing home, right? I'm the legal guardian to…read morea caseload of severely mentally ill adults so the majority of my clients reside in nursing homes. I currently have four clients at Algart. Their staff is so helpful, kind and knowledgeable. The administrator is very personable and he is very involved with his residents and staff. I love that they have a nursing home and assisted living together to make for an easy transition for my clients. It may not be in the greatest neighborhood in Cleveland but it is definitely a gem in the city and my go-to home that I'd like to place ALL of my clients at if I could.

I came to visit my aunt at Heritage of Euclid, and my heart was heavy watching a family member…read morestruggle. I want to give high praise to two staff members who showed compassion and kindness during a very difficult time. Kiki was limping due to an earlier fall at the facility, yet she still stepped up and continued to do her job with dedication and care. Fatima, the nurse on staff, noticed my tears and took the time to explain things, comfort me, and assist with my aunt's needs so that I could feel more at ease. Their kindness meant more than they know. I also appreciate the head nurses for making themselves available when I needed to express my concerns. It was clear that the staff was trying to help and was already taking action. My only concern is with the facility's protocol. Watching my aunt suffer was heartbreaking, and I wished I had been allowed to call 911 and have her transported to the hospital immediately. I understand there may be procedures that must be followed before emergency services are contacted, but from a family member's perspective, no one should have to suffer while waiting for those steps to be completed. I believe situations involving significant distress should be evaluated with urgency and compassion. Thank you to Kiki, Fatima, Kim and Tarah for the care and support they provided during such a difficult visit. Please review and change these policies so that patients do not have to suffer for extended periods while waiting for required steps to be completed. Families should feel confident that when a loved one is in distress, every effort will be made to get them immediate medical attention. No patient should have to endure unnecessary pain or suffering while waiting for approval to call 911 or be transported to the hospital.

these gals are great!!!!!!!!!!!!! doesn't matter if they're helping you shower, dress, or make the…read morelunch or dinner to feed you.

I cannot say enough good things about this company. They started providing care for my mom once…read moreevery other week, eventually we increased to every day. Sometimes we had to change the schedule due to her appointments, or hospital stays and Taylor Made was always very flexible. The caregivers took good notes, connected well with my mom, and were thorough. The office staff are wonderful. During my mom's final illness - when we were not even using their services anymore -they called to check in and offer support many times.

Cas,sh is a great worker on time doesn't call off the true definition of a team player. I would…read moretrust her with our loved ones.

Spoke to Julie about moving my father into willowwood and she was very helpful and helped me…read moreunderstand what I needed to do to enroll him at that facility to get the care he needed

We looking for a spot to place my mom into memory care. I've been researching the numerous nursing…read morehome homes in the area. On a whim, my sister and I just popped in. Very friendly staff. They gave us the grand tour without even thinking about it. Everything was clean. No smell that you usually get in memory care. Showed us laundry,cafeteria , private rooms. We have definitely found the place for my mom

They will do the bare minimum at all times, my grandfather went from independent living to memory…read morecare, and did not give us proper moving instructions like what we would need, who would be helping with the move, etc. the past 3 times I've visited he has not been shaven, and the staff did not help put in his hearing aids. Overall, care got significantly worse, and staff is not attentive or helpful

This is a great place. They took care of my dear mother for two and a half years before she died…read morelast March. Having once been in the seminary and a pastoral minister, I've been in and out of a lot of nursing home senior living facilities. This place is tops! Really! All the staff are extraordinarily kind, warm, patient (no pun intended) and attentive to the needs of the residents. My mom couldn't have been better cared for. They always looked in on her to make sure she was alright. They treated mom (Marie) with dignity and respect, patience and kindness. Although once sponsored by the Lutheran Church, they have a very Catholic presence. The Diocese of Cleveland provides a priest to offer Mass there every Sunday, and they have a wonderful sister (nun) from Africa who is the coordinator. When mom died, I gave her whatever she wanted from her room. The food seemed adequate. But the most important thing was the atmosphere of real care and concern. It's nothing short of remarkable.

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!