Great communication and fair pricing! The work is quality and exactly as promised. Highly recommend!read more

Amazing quality and great price too! Customer service was immaculate will definitely be coming back…read morefor my wrap !

They are an awesome company with great customer service and quick response time. My company's…read morebroken door was replaced withn an hour of receiving the quote.

I don't usually write business reviews, but I received great customer service from Metz. I was…read moreinitially miffed because I took my BMW to the dealership to have a cracked windshield replaced. Apparently, the dealership doesn't do glass or body work so they sent me to Metz whom they work with regularly. Being miffed I wasn't initially going to go over there, but decided against it and drove down the road to see when I could get the car in. It turned out they had the part in stock because another individual was having his replaced later in the week. They offered to do it right then and there. They even dropped me off and picked me up from the mall while I waited the two hours for the repair to be done. Bonus that it cost $100 less than an estimate I had gotten from another BMW dealership. Overall, great customer service and a good experience.

This is my second time doing business with Auto Glass Now of Fayetville and I have been pleased…read morewith the service. "Mucky" which is pronounced like Mookie, is great and professional. She deals with the phones and booking the appointments. My service technician today was Sam. He was personable and punctual. My appointment was scheduled for 10:00am. I arrived at 9:50am. My car was pulled back on time at 10am and I was finished before the 45min timeframe Sam gave me. Credit cards are charged 4% so I recommend paying by cash or debit card.

So I went to have an inspection then saw in my receipt that they added a 10 usd for window tint…read moreservice which was not done in my car...so disappointed

Awesome job, very fast, and great customer service! Highly recommend!! The tint looks great. Thank…read moreyou!!

Super nice people! Definitely recommend!! Great prices! Make an an appointment and you'll be in and…read moreout!

We use them often and they are prompt professional and reasonably priced. We highly recommend them!read more

I have been using this Hope Mills Glass location going back to the prior owner of the business…read more Still the same friendly ladies in the office and quality work from the professionals in the glass shop. They have repaired automotive glass, crafted glass shelves, replaced storm window glass and cut glass for table tops for me over the years. I have found them to be quick to respond and quick to resolve on any request I make. Their pricing is extremely reasonable. This is a 10-star business. I highly recommend.

This place is horrible.... had them put in a window in my mustang. they missed my appointment on…read moreFriday and had to come back out the following day. Two days wasted. Oh but there is more... cutting grass through a rock through my truck window. Call them back which I shouldn't have... two days and two wrong size windows later... I told the tech to leave... I called safeline...

My mother and I have used this company since the late 80's and have always got a job well done for…read moreour glass needs. The rates are reasonable. They work fast and the owner is very kind and does great work.

Five stars for the employees I dealt with. One star for the manager…read more I want to begin by making an important distinction. The employees I dealt with at this Safelite location deserve five stars, especially Heather. They were courteous, professional, and willing to listen. Heather took my concern seriously and focused on finding a solution. Unfortunately, based solely on my interaction with the manager, I would give his customer service one star. I contacted Safelite after my windshield was installed because I noticed something that did not appear right with the glass. Under certain conditions, particularly when the windshield was wet or cool, spots or an optical issue became visible across the glass and affected its appearance and visibility. Cleaning could make the problem appear to go away temporarily, only for it to return. I did not return to Safelite because I simply wanted another windshield. I returned because I had just paid to have a windshield installed and believed there was a legitimate problem that deserved to be properly evaluated. I also had a direct comparison. My Prius has a windshield that was installed by Safelite at another location, and it does not exhibit the same problem. That gave me even more reason to believe that what I was seeing on this windshield should be investigated rather than immediately dismissed as "normal." The contrast between Heather and the manager could not have been greater. Heather listened, treated me respectfully, and concentrated on resolving the problem. The manager dismissed what I was showing him as "normal" and then suggested that I was simply trying to get a new windshield. That accusation made absolutely no sense to me. Why would any customer voluntarily go through the inconvenience of another appointment, having a perfectly good windshield removed, another windshield installed, and accepting the possibility of additional problems if there were nothing wrong with the windshield in the first place? Suggesting that someone would do all of that for no reason requires a remarkable lack of common sense. What bothered me most was having my motives questioned by someone who had no possible way of knowing them. If the manager wants to accuse customers of having motives they have never expressed, perhaps he should first become a mind reader. Otherwise, I believe a manager should stick to the facts, listen to the customer, examine the problem, and make a determination based on what can actually be observed. I have dealt with Safelite employees and locations in South Carolina, Arizona, and Fayetteville. This is the only experience that has left a bad taste in my mouth, and that is specifically because of my interaction with this manager. My previous experiences with Safelite have been professional and respectful, which makes his behavior stand out even more. In my opinion, the manager would benefit from additional customer-service training, particularly when it comes to listening to customers, investigating a concern before dismissing it, and avoiding assumptions about someone's motives. Perhaps a large portion of humble pie would be beneficial as well. Having the title of manager does not automatically make someone right, nor does it give someone the ability to know what another person is thinking. Good management sometimes requires enough humility to listen, investigate the facts, and acknowledge that the customer may have a legitimate concern. Heather demonstrated exactly how this situation should have been handled. She listened, remained professional, treated me with respect, and worked toward a solution. I want to emphasize again that my criticism is not directed at the other employees at this location. They deserve the five stars. My one-star assessment is specifically for the manager and the way he chose to handle my concern.

Service was quick and everyone I spoke to was very courteous. Patrick did a great job and was a…read morepleasure to work with.

I would give no stars if I could. They took $150 to order a windshield and then ghosted me. They…read morewill not respond to phone calls or texts, and I have yet to have my windshield replaced. They are thieves and a scam "business." Do not give them any money upfront!!!

these guys are amazing and there service's are very well worth it , if I ever need a window…read morereplaced I will be using this business!