I was impressed by how knowledgable the RN was when we went to learn about Japanese Encephalitis…read more We had a good time and learned a lot about it. In the end we decided to get the vaccine and it was very quick to order it. Thanks!

My husband and I will soon be departing for a trip to Southeast Asia. Carolee educated us on the…read morehealth issues in each of the countries we'll be visiting, explained the level of risk of contracting various diseases, and then let us decide which vaccinations, if any, we wanted. She recommended OTC medications to pack and DEET bug spray to reduce the chance of mosquito-borne illnesses, and called in a prescription for antibiotics to take with us in the event of the all-too-common traveller's diarrhea. She also encouraged us to use our traveler's insurance resources, should we need medical help, to ensure we're directed to a legitimate health facility. We were impressed with the comprehensiveness of the consultation and highly recommend Carolee!

The nurses and aids are absolutely fantastic The doctor's just lie to you all the time I was there…read morefor 5 days I was told that I was going to get a Mri never happened i just talked to a. Nurses who said that since I was discharged it. Was my responsibility to get it done that is not what was said while I was there just lye all the time

Long, long delays for basic care. If it's late at night and the urgent care or your primary is…read moreclosed this is your only option. And, they run it exactly like it's your only option... If you have minor issues and you are able to be seen by your primary or urgent care you would be well advised to do so for both your time and your money. If it's outside of those hours think hard about spending your time here. If you can wait with minor injuries until a first am appt elsewhere that is probably worth it. It's a shame - if this er was run half as well as our local urgent care it would be worth extra cost associated with hospital ers. I'm certainly grateful we have an er at all, but it's not a customer centric organization. Once care givers actually attended they were friendly and helpful.

I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast…read morecancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places.

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff…read morewere very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates.

If I could give negative stars I would. Twice they misdiagnosed me and twice I was sent home with…read moremuscle relaxers for two herniated discs and 6 fractured vertebrae. X-ray? The nurses said their equipment was crappy and it wouldn't help so they didn't do it. I'm now permanently crippled. Six years with a broken spine thanks to WellNow. Misdiagnosed again!? Yes. I had an infected cyst that they prescribed acne medication for. A week later I was rushed to the ER for the infection that spread. Eleven more days in the hospital. The referral to a surgeon went to the angriest surgeon in the world who openly complained about me being referred to his completely empty office. He was a personal friend of the WellNow doctor so he got the referral. The website allows you to schedule an appointment, but it doesn't mean you have an appointment. You have to wait until the never before mentioned "confirmation system" reaches out. The email confirming your appointment? That's not confirmation. You have to wait for a phone call that is sent the day AFTER your appointment. WellNow now requires time travel ability for a visit!

pro: Got right in. con: My husband tested positive for the…read moreflu. The doctor said it takes 7 days and there was nothing they could do for him. He asked for a steroid shot to get some relief and they would not give it to him. I feel like the visit was worthless b/c they didn't do anything for him.

Worst run doctors office I have experienced. Despite the hefty fee ($1k+)they charge for the…read moreimmigration medical exam, they make it impossible for you to get the paperwork. No one ever picked up the phone, returned voice messages or responded to the email. I had to call from a different number to finally talk to someone and she promised to give me a status update and ghosted me next day. Avoid this place at all cost and save yourself big headache!!

Read carefully before!…read more The doctor's office looks like a horror movie. They charge their patients the most they can. I was charged $1400 for vaccinations and blood tests. This is absurd compared to other offices. The facilities are old and dirty. There was no hot water in the bathroom. I will never go back or refer anyone to this corrupt doctor. The girls who work in the office are weak and only care about money.

I went to the Passport Health Office mainly for a vaccine I could not get from the County's Health…read moreDepartment. I arrived 15 minutes early, but ended up waiting 45 minutes after my scheduled appointment time. This alone should justify my poor review of this place. The doctor wasn't late for any legitimate reason, other than that he was having such a grand time with the patient before me. Again, 45 minutes - you'd think any professional would take this into consideration and say sorry, I have another patient. Worse, the doctor rushed through my appointment to make his next appointment. Now the materials they provide, the current-events information related to your trip, all in an effort to aid you during your stay - you can find all this information in a Google search. They print you out pre-written statistical materials, put together in weak binding and hand it off to you as something exclusive. You won't look at it before or during your trip, I promise. You should be fine with your own research. The merchandise they sell are non-brands and overpriced. Sprays, nets, aid kits, they are all available elsewhere and online for a lower cost. Worse, the items are non-returnable. It's a for-profit program. I get that insurance doesn't cover travel so avoid this place unless you can't. And check with the health department first if they have the vaccines you want (HEP A would be covered there, but it's $95 at passport health) because of course they won't tell you this.

I was with my daughter to prepare for her upcoming trip to Argentina. The unbelievable amount of…read morepertinent information that was relayed to both Veronica and myself was so reassuring and on point. Barbara was wonderful and we left with a much more informed state of mind and My daughter was thrilled with the packet of information and the informative and pleasant experience

75 yr old male had swelling in right arm. Primary physician recommended I got immediately to…read moreemergency room. Physician at emergency dept did testing and determined I had very elevated white blood count. Immediately started me on regiment antibiotics and had me admitted. I got very good medical attention from a very well intentioned medical staff. On looking back I have to say I was very well served.

Im 50 yrs old and alot of the times im not as proactive as I could be,when it comes to first time…read moreevents,I guess maybe it's because I don't know what to expect, or how things or gonna lay out after I leave the hospital. As far as the staff goes ,being young and knowledgeable is one thing but what's horribly lacking is the wisdom to be more proactive and discuss or address what the patient can expect post visits and not just (if pain persists and you feel like things are not getting better schedule a follow up with your physician,please sign here and your good to go). Maybe im expecting to much or is it just the generation.

I took my son in tonight and an RN named Shelyta was, by far, the best staff member that me or my…read morefamily has ever had. She was attentive, she explained things where we could understand what she was saying. She is a Registered Nurse in the ER. I wish all of them were like her. -Jessica Whatley

It should be zero stars... On Thursday, May 28, 2026, my mom was sent to the Wilson ER from…read moreSusquehanna Nursing home, where she is a resident with advancing dementia. She had fallen and they thought she had fractured her right elbow. After she was sent to the ER, her provider called the ER twice (first speaking to triage nurse, Sarah, and then to her nurse, Mina) to tell them that my mom has advancing dementia, so she does not have the capacity to give consent. She also told them to contact me before they did anything because I am her POA and health care proxy. During that afternoon I received numerous MyChart notifications for tests being done. For the first few hours they were x-rays, but then it changed to blood tests, ekg, and a chest x-ray. After I got out of work my husband and I went to the ER and it is a good thing that we did. When we walked into my mom's room Dr. Guizano was telling my mom that she was being admitted for surgery. I said no she is not. The ER was explicitly told to get her elbow stabilized and send her back. He said ok and walked out of the room. In his notes he wrote family is "aware of risk-benefit". At no time did he have a conversation with us regarding this. Dr. Howell in his notes stated that "patient verbalizes understanding" in consenting to x-rays and an ecg. She does not have the capacity to understand or consent to anything. At no time during this day was I called or consulted regarding her treatment. My mom is extremely frail and has bad reactions to anesthesia. The risk of surgery is too great. Had I not got there when I did, there is a good chance she would not have made it through the surgery. It is appalling that this took place. Protocol was not followed. The elderly rely on others to look out for their needs. This was not done in this case. I will be looking into what options we have.