I've been going to the Lipson Cancer Center, inside RGH for the last year and half, for breast cancer. This review is mainly for the cancer center. They are amazing here! The staff works like a well oiled machine. The care I received was top notch. I feel completely comfortable, and have tremendous amount of trust. Dr Reid and Dr Silver have an excellent reputation, and I know others she has treated. She fights hard for her patients. The nurses are top notch, very attentive, work great together, always smiling, handle emergencies with quick precision. I've been super impressed. The lack of one star is due to the rest of the hospital. I honestly feel like, when they know I'm being treated my Dr Reid, they jump into action, but if I'm there for some other issue, I always run into weird scheduling issues, delays, failures to call me back. Like I said, I've only experienced that outside of the Cancer and radiation department. But no matter what, I will never go to strong hospital. I know more people who have gone to strong, and left in a body bag, then I know who have gone and walked out. I am absolutely not kidding. RGH, may have some system issues, but their Drs really care. You can see it, and feel it. Their staff tries hard, they are just really busy, and working a ton of hours. But they genuinely care. Unlike other places. read more

Rochester General Hospital - Hospitals Near Me - Rochester, New York

Overall the care I received by the staff at Rochester General Hospital was wonderful. The staff were very attentive and helped me to understand details of the care I was receiving. I have nothing but good things to say in respect to the providers. They made me feel well cared for and helped to manage my pain post surgery. The only difficulty I found with my stay was getting a room after surgery. It was very hard to rest and recover when waiting for hours to be taken to a room with an actual bed. The communication regarding this was frustrating, as I kept being told it was going to happen soon with no action. It was no fault of the nurse who was caring for me, as I continued to hear them call for a room to be prepared. Once this was resolved my experience improved. The room was clean and well kept. My room had its own tv and private bathroom. The food was decent and I was happy to have options to choose from if I did not want to eat the scheduled menu item for the day. Parking is paid with hourly rates. read more

Rochester General Hospital - Hospitals Near Me - Rochester, New York

We've been waiting for over two hours just to get my wife's samples taken. She is trembling all over and feels nauseous. Absolutely the worst service! read more

Hey! I was taken by ambulance to RGH emergency with high blood pressure! Put in a room instead of the hallway ! My nurse, Debra Campbell was the best thing that could have happened to me that day, September 23rd, 2005!! She explained what she was doing with each procedure! Was very careful to not hurt my delicate skin! Checked in regularly to see if I was ok! Etc! My experience could not have been better thanks to her! I hope her supervisor sees this! Thanks Debra again! Marcia J. read more

The medical care at this hospital is BULLSHIT RGH Emergency Hospital is one of the worst I have been to, And I've been to a lot! I am having bad Seizures, Going I have been passing out randomly and puking a lot and they had the AUDACITY to put me in a chair. Oh also I forgot to mention I ALSO HAVE AN AICD PLACED IN MY DAMN CHEST!!!!!!!!!!!! They have you waiting hours to see doctors and nurse's. There is blood and piss on and in the toilets, It smells so bad of dirty feet and HUMAN PISS. This is supposed to be a hospital, NOT A BARN!!!! I've been waiting for a wheelchair so I can get up and go to the bathroom for over 20 mins and I am wheelchair bound. I AM ABOUT TO PISS MYSELF! They talk down to you as if you don't know anything about your own body. And if you do happen to get A GOOD NURSE she always clocks out before I leave and they treat me like shit! I am dying, LITERALLY. I was supposed to die at the ripe age of 21, I lived passed my prime for this BS??? Go back to medical school because they forgot to teach you manners. My 9 month old son is more calm, understanding and has WAY better manners than these nurses and again HE IS NINE MONTHS OLD BRO. Get some actual doctors who are going to do their job without complaining or go fuck yourself, why go to the hospital to get treated worse?!?!?! read more

Care from nurses on 2nd floor were obsolete and terrible. Sitting around doing nothing when floor lights were constantly ringing- terrible

Since RGH has had lots of remodeling in the last few years they have a restaurant named after a celebrity chef. Prices are ridiculously expensive. Dunkin in the lobby of RGH is my go to now. read more

Pleasantly surprised with our experience here. My son spiked a very high fever after business hours, so we took him to the ER. They have an ER specific to pediatrics. We were called in within 10 minutes of being checked in. We saw several nurses, which were all great with my son. The doctor was also very good. We were there for about 3 hours. Hope we never have to, but I would visit this ER again. read more

I'd give it no stars if I could. The longer you stay the less they check on you. Been here 16 hours in critical pain in a chair in the hallway and although they come by or at least were coming by with pain meds, the later it got the less they checked until they completely stopped. The hallway I'm in is directly across from the break room where, although I understand that they are on break in there, I can still hear staff like nurses being completely unprofessional down to them bad mouthing patients. I had one personable attentive doctor for 20 minutes and since then no one has updated me. Apparently no one cares in the over night hours. The call bells in the hall are unplugged and wrapped up. I waited for the nurse until I almost wet myself, and then I grabbed my I.V bag and hobbled to the bathroom. I almost fainted because I was so dizzy and I sat there for twenty minutes, and no one even noticed I was gone. I was encouraged to get moving when someone knocked on the door asking if the bathroom was going to be free soon. Although in pain and dizzy I tried to move faster back to my hard chair in the hallway, still no nurse as I held the wall the way there, an environmental service employee asked me if I needed assistance and it wasn't even his job. I declined obviously. Don't get me wrong. I seen a ton of nurses as they walked past me to go to the break room. General is trash! read more

Someone should advise the ER staff, elderly people are not stupid old people. I was there from 10 AM to 6:30 PM! I therefore asked for my heart meds. Not only did they refuse but did so rudely, as though I was a nuisance. One nurse attempted to give me a shot through the IV injection port. Not a word about what it was for. She so quickly connected the syringe and answered me as the med passed thought the port! I've seen other reviews here telling how their treatment exacerbated their medical issue. Obviously, Big Pharma has told the hospitals to be like auto garages--make as much money as you can! That is, by prescribing treatments and meds the patient doesn't need! An example of this happened to me in RGH ER. I was there because I got so drunk, I was sleep walking at home and fell. It was inspection day; so when management found me they called 911. OK, so the doctor ordered blood work. The draw was tested for 13 lab tests, as though they were trying hard to find something wrong. Well, they found something wrong: anemia, which scared the hell outta me. Doctor suggested a transfusion and CT scan. What!? Consider, I had dangerously high alcohol levels in my blood. When I got home I Googled to confirm, excessive alcohol causes inaccurate blood tests. My doctor had to have known that. But since he saw me as a stupid old sucker, he thought he'd try to admit me and put me through all that. I'm glad I had the gut instincts to refuse. read more

RGH has become a horrible healthcare system in the past 6 years or so it's gotten to the point where the doctors and nurses in the ED mock,laugh at and yell at the patients and some are flat out abusive. The amount of mix-ups by nurses & doctors on the floors is absolutely terrifying and they discharged me without even bothering to find out why my vitals were swinging wildly, I'd lost almost 100lbs in under 8 months and I can't stop losing consciousness. I had to be defibbed because my HR was 16 BP 60/45 and I had metabolic acidosis despite the fact I was eating and they were laughing at me when I told them I already have dysphagia and my gastro thinks I'm having problems with malabsorption from a lower GI dysmotility issue. They just stopped all my meds and didn't listen to the PT that said I needed to have an aide to help because my muscles were so atrophied and after I got out I spoke to a gastro in the elevator and he said that just hearing that I should have a feeding tube and another one in my belly for gastric stimulation etc. He was astonished that I lost 7 lbs in the 6 days I was there (my weighing myself every day because I was literally just wasting away) instead they never even bothered weighing me and he was pretty sure it was my autonomic nervous system in crisis from lack of treatment for years. I've had critical issues since but I refuse to go back to either RGH or Strong because they're both horrible. Leaving patients tied to beds and drugging them so they don't have to deal with them is standard practice here now. If you don't want your loved ones to not make it then you have to come every day and ask questions and make sure they're being treated. Because they're definitely determining if no one cares about you then no one is going to notice mistakes even if they're fatal. This is all because of NYS forcing an untested vaccine on MD who knew better than take it and then either retired or left the state leaving us with virtually no Drs so they allowed the ones with restricted licenses (for being abusive to patients, drinking and using drugs on the job etc) to work in the hospitals. And you can clearly see that is exactly who you're dealing with. I have Drs for friends that said that they can't even get their Dr to listen to them and even though I'm experiencing critical issues that they don't trust RGH or URMC with my care given what they've failed to do so far. I am unable to afford to go to NYC or Ohio but these are what doctors are doing themselves and for their families because all of upstate NY hospitals shouldn't even be called hospitals. They're hurting more than they're helping. read more

Was transported to the emergency department during a mental health crisis and was admitted overnight. I have gone back and forth about writing this review but I believe the care I received caused more harm than good in the face of the crisis I was experiencing. The methods that they administer drugs needs to be regulated. They came three different times throughout the night with strong rx medications that they did not explain the potential effects. One pill appeared to be broken up by hand to adjust the dosage. I would ask them to please explain but they would just say the doctor ordered it. They did not scan my wrist band when they came to give me the medication, which ended up triggering intense psychotic episodes. I was released that morning still so high and they forgot to cut off the wrist band they use to keep track of your chart inside. The band itself had been so tight all night but once I was allowed to leave they completely forgot to take it off. When I went back to get it cut off one of the security guards whipped out their pocket knife and tried to dig it underneath my wrist band to cut it off. The knife wouldn't fit under the band that's how tight it was and eventually I had to tell the security guard to stop and get scissors. The past traumas i experienced were completely disregarded and I was made to feel a nuisance for being in crisis and needing help. After being released, still high off all the medications from the night before, I ended being admitted to another hospital the next day. I believe the care I received at rgh exacerbated the intensity and length of crisis I was experiencing. Medication administering aside, I did not feel cared for and the pretty much that's why we go to the hospital so needless to say will not be returning. read more

Hospital stay My mother was on the 4th floor of general hospital for 2 days. Most of the nurses were very caring to her. The nurses on the overnight shift were not so nice. She was ignored for an hour and half to get help walking to the bathroom then was told to go to the bathroom herself, after the day nurses told her to call for help. She called me crying the next morning feeling worse than the night before! She had dinner saved for her because she couldn't eat it before a MRI of her stomach, which kept getting pushed later and later that night. Finally 10:15pm she was brought down. Around 10:50 pm she got back to no dinner and a hand full of crackers which she couldn't eat because of her pulmonary aspiration. She was told take smaller bites. Her sheets were hanging off the bed. I fixed them after rushing down there after her call. I told her I would talk to someone but she wouldn't let me because she thought she had to stay another night.she didn't want to be treated worse. Health care workers should be screened closely because this one got through. Never go there again! read more

A terrible hospital. Doesn't accept CDPHP. Bills out of network. Planning on pulling my kid from Clarkson U now. Hope they both go out of business. read more

Oh my goodness, this facility is so impressive. Every person I interact with is present and committed to their job. I've had multiple people ask if I need directions or assistance or do I have questions. The consistent messaging from the surgical staff, the waiting areas, the BATHROOMS, the coffee, the lunch service, the pre and post op CARE for my husband...I have been blown away. Great work Rochester regional... Well done. read more

ALL Rochester hospitals would rate as the worst I have ever seen while studying in 30 country. Personal experiences at RGH involved lots of neglect, trauma, gross HIPPA ignorance, great discomfort and total lack of concern or compassion. I thought they were going to let me die seriously and without remorse. Food is the worst, beds completely uncomfortable and never changed even when I peed myself after two days without a bathroom. Add humiliation to my experience. Patients are slabs of meat with no privacy, updates, comfort, quality of care or explanations. Go to some third world countries if you want caring people. Not Rochester MY. read more

I was in RGH recently for abdominal problems. The story starts by going to Urgent Care Rich Regional. They called quickly to RGH ED. I was seen amazingly fast, and was taken to ED overflow. In a short time I was admitted to 4200 floor. Docs came in, care plan made, CT scan etc. I was on a heavy pain med and things were foggy. Kudos to NA team member Charesse, and the Nurses. I was transferred to 2800, feeling better but still having pain. Nursing staff and NAs were great, discharged and glad to be home. Kudos on this floor for all Nurses, with a special kudos to Nurse Lauren, who was top notch. A true caring Nurse! read more

My wife was having complications with pregnancy. The moment that we got there we were treated like a number at a concentration camp! I didn't even get to stay with her, she starts to have panic attacks by herself with no support. It looked like everybody in the room had Covid, she had to walkout. The worst experience at the ER in our entire lives! read more

My husband had heart and Breathing problems. We are from out of town and chose this hospital for care. The er hallway was lined with patients on gurneys where my husband was placed. None of the rooms were occupied they were saved for infectious Diseases. I understood the need for this but I saw 28 rooms. Unoccupied. I sat in the hall with my husband from 1:00 am to 7:am. The doc told us they are waiting for a room Upstairs so I went back to my daughter's home to get some rest until he was given a room. I received a call at 2:00. Pm to come and get him he was put in the wait room for us. This er dept had dirty floors and the glass partition between the hall and the staff were dusty and full of fingerprints. The rest room was not clean and a patient got tired of laying in the hall and dropped her gown on the bathroom floor and left. When an ambulance brought in a man they went over what the drivers told the nurse about what was wrong and what they did to treat him. This happened in front of my husband and myself. The care was very poor and it was hard for my husband to lay on a gurney for 12 hours then put out in the wait room to be picked up. We left for home the next day and on the way he encountered the same issue of not being able to breath (short of breath) and weakness that we could not walk him to a restroom because of. these issues. We drove to our local hospital in Pittsburgh directly from our way home. The care again was very poor And I was concerned that we could contract an infectious disease waiting in the ER read more

Worst hospital in America. I take my gf to the ER and I go to use the bathroom, then one of their employees starts flirting with my girlfriend. So unprofessional. You guys need to hire better staff members. read more

Worst emergency care in Rochester. my son was two days without any medication. I would never recommend this hospital to any body.

My mother went to the ER for severe lower back pain. She was treated like a dog. She was there for ten hours. She was basically stuck in a hallway, laughed at, and shunned. The nurses and doctors that took care of her were some of the laziest. The ED nurses complain about how hard their job is but yet congregate for social hour on their asses. These nurses don't deserve better pay, they need to be taught how to actually be nurses and get off their phones. Of course they will lie and whine when the complaint goes in. read more

This is the hospital that my mom will only go to. So i have been here more times than i would like to have been in the last few years. On that note though. The times that i have been here have all been positive experiences. The staff has always been kind, caring, and understanding. I personally have also been here more times than i count. As a kid and teen, this was the hospital my mom always took me too whenever i needed stitches.(which was about 4 times in my childhood) As an adult i have been here for a surgery...Something that should have made me very nervous being my first surgery ever, but didn't. I believe it was because i truly trust this hospital to give the best care you can get in the Rochester Area. When going to the ED, It can get quite packed. The waits will be long, You might have to wait in the halls because there is no rooms available in the ER. My advice is to be patient. The doctors at RGH(now Rochester Regional Health) are top notch and very thorough. A useful tip to anyone being admitted more than a week. They discount the parking in the garage to 2.50 a day. Down from 6.00 a day. read more

I had my two oldest children at General, their birth floor is not horrible but it is very much outdated. I am now having my third baby and have not had the best experience. I called the women center three times and was told that I would get a call back to schedule these appointments, my prenatal visits. I did end up getting a call back after the third call! Which I find to be pretty negligent and uncaring. When they did call me back there was no apology or mention of the wait to have to hear back from someone, what happened to customer service? I wouldn't treat my customers like that. I have also called their billing department 5 times! All 5 times I have been on hold for 32 mins each and then they force you to leave message? Why so I don't receive a call back? Within the said 48 business hours? I also emailed them a compliment and I was supposed to receive a message back within 72 hours which never happened. Needless to say I am switching to Strong within hopes that I will feel more cared for. read more

My wife had to go to ER because she fell down the stairs on Dec 8, at 2:30 pm and she was taken to X ray diagnostics. She had to remove her ear rings and neckless and they were put in a pink tray. They were never returned to her and now we are trying to get security to fill out a form for lost and found. Twice i talked to security and they said that they would call me back to file a complaint,and again they said they would call me back,which never happened. It would not be such a big deal, but we're talking about 2500 dollars in jewelry! I would like to know who to contact to resolve this issue. If any one can help me Please send message to: billbradley1945@yahoo.com.. read more

Has a terrible phycasdelic experience on accident and it was awful needed to get help and the staff there was absolutely amazing and kept me safe until i was sober and sane again! thank you so much read more

rgh kills.. very rude staff.. and don't care about their patients..many bad experiences

After 3 weeks of failed attempts to get anyone on the phone, or to a complaint voicemail I have to submit my complaint of egregious error and failed care via this unmanned portal that I am sure will never get read. I sit suffering from a $2800 hospital bill and Influenza A due to my  brief stay at Rochester General Emergency Room. After going to a local urgent care and being told "they don't have the tools to treat me" when all I needed was a bag of fluids, I was told "you should go to the ER". Once I arrived vomiting with no control and not in a coherent state of mind, my loved ones were separated from me and not allowed into the building. Not only have I never been to this hospital, I am not from New York and have never been to this area. I was taken to a triage area and spoken to for less than 1 minute and sent to a hallway still holding the bucket I was vomiting in. I was told I would be seen soon, but not given any other information. So I sat in the hallway, on the floor because there were no chairs and I was not told of anywhere else I could sit. I asked for a blanket because I was so ill and needed to lay down, I was not given a blanket. I was loudly vomiting in the hallway with all the other people waiting hearing everything. I asked for water and was denied anything. With no blanket and no care, I laid on the hallway floor for over 4 hours begging for help. My loved ones had been calling over the last 4 hours and were told that I was "being evaluated" which was a complete lie, I was laying on a cold hallway floor with my own sweater as a jacket. Once they finally decided to see me, they brought me into a terrifying over stuffed room or people with all levels of ailments in chairs stacked in rows. I tried to ask the nurses questions and relay that I am not good with needles and need butterfly needles, as I am known to have vega vesal reactions. The nurse disregarded me, & proceeded to attempt to take blood from my left arm, but by this time after 12 hours of vomiting and 4 hours of sitting in a hallway being denied water she was unable to get any blood out of my vein. She threw tape over the hole and moved to the other arm. This time they were successful. I looked down at my left arm and saw that the bandage was blood soaked, and leaking onto my blanket and brand new sweater. I asked her please can I have a fresh bandage and blanket and instead of helping me, she just took a piece of tape and rolled up the blanket so I could not see the blood. Because they were growing tired of dealing with me, they decided to give me what I discovered later not to be something to help with my vomiting but rather a sedative to shut me up. Once I was sedated and left next to people who looked VERY ill, a woman who barely spoke any English rolled a cart over to me and told me I needed to sign off on several documents that I was in no condition to be signing, since I was sedated, and was given to opportunity to read. I later found out that they were documents to authorize treatment. Supposedly while I was sedated a doctor came to speak to me, but I have no recollection of this happening however I was charged for it. Once the sedative wore off, I was able to realize what was happening to me and I asked a nurse for a phone. They pointed to a hard wired phone in the center of this overflowing room, no privacy. I called my loved ones who were so worried about me because they were unable to get any information from the hospital and had been waiting literally 5 hours to hear anything. I asked a nurse if I was able to leave and she ripped the IV port out of my arm and told me "absolutely, we have plenty of people who need your chair" and I was kicked out with no information of what to do, no copies of what they made me sign, no explanation of the blood test they took from me. Just out on a cold curb waiting for my ride. Fast forward 1 week later, when I make it home to find out that I now have Influenza A from being exposed to the people in the room. The experience left me more sick than when I arrived. Jose a nurse told me that just the day prior they have 3 people in that room with RSV who died. Also people sitting next to me with COVID. Now I sit with a $2800 bill for a bag of fluids that the Urgent care should have offered me, an ER room that I never got, a blood test that was never provided to me, a useless doctors visit, and a sedative that was used to shut me up and get me to sign documents against my will. The costs of this bill are not only inflated they are unjust and must be corrected. I was never given any information about treatment or billing until after I was sedated for no reason at all. I will be pursuing a personal case against the Rochester General Hospital and expect this bill to be reevaluated and I will also report this to the local News if that is what it takes. read more

Rochester General Hospital - Hospitals Near Me - Rochester, New York

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Rochester Regional Health is a wonderful health system for every need. My husband and I love RIT Family Medicine for primary care - Dr. Wilcox is an amazing, attentive doctor who is easy to get ahold of. Unity at Ridgeway Ob/Gyn and Unity Hospital provided the best care for having babies. I had 3 babies at Unity and loved every experience. The rooms were clean, large, and comfortable. The staff was encouraging, helpful, and caring toward every member of our family. Even though we moved farther away from the practice, Dr. Vaules will continue to be my OB doc because of her above and beyond care. The Pediatric ED at Rochester General has well-trained staff members that provide quick and reliable care. We've taken a one month old and two month old baby to the Peds ED and each time was a (not fun) but pleasant experience. I was very nervous for a blood draw in a one-month old, but the nurse did it perfectly the first time and minimized the "trauma" of the situation. When we took my two-month-old, we were seen and discharged within an hour and a half, which is a record time for an ED in my opinion. Rochester Regional is definitely Rochester's most reliable health system; I love knowing that I can depend on this health system for consistently good results. read more

Excellent care at Pluta Dental Clinic makes me appreciate Rochester General and their friendly and professional staff . My dentist , DrZ was awesome read more

My husband was just here Monday in the ER. I could not go in with him because of everything with covid-19. That's understandable. I called to see what was going on and they would not give me any info. Just told me he was still there. I had to call every 1.5 hours for 7 hours before he was finally discharged. Everytime I called, they would not give me any info. I asked if he had any tests done or if he was seen by a Dr. They would tell me nothing!! I'm his wife! No dr. ever called me. A nurse brought him outside and no one told me what kind of results there were from any tests that he had done. Just some papers saying he had vertigo. Terrible experience. I didn't know what was going on with my husband or even if he was ok. I asked them to take my phone number down and call me with updates. They refused to do so. Every time I called the person talking to me was very snotty. Very unprofessional in every way. I was told that the only time a dr would call me was if something major happened and my husband was coding or not doing very good but yet they wouldn't take my phone number down. How are they going to call me if they won'tallow me to give them my phone number?? .Also, my husband told me that the whole 7 hours that he was there, he was in a bed in the hallway with a bunch of other patients. Really??? Not even in his own room. But yet we will get charged thousands $$ read more

My husband has been there for hours with COVID symptoms and all they have done is taken his vitals this is super frustrating ‍(Excuse my horrible spelling English is not my first language) read more

Was with two different doctors in Rochester Regional health who I only had 1 visit with each. In each visit I was prescribed something I was allergic to and would have had a very bad and dangerous reaction to had the pharmacist not caught it. During both times I followed up with the office supervisor and patient relations coordinator and both times I was told that the Doctors hadn't done anything wrong. The second time they even lied to me about what had happened and tried to cover it up. This is a very bad medical practice that I would stay away from. read more

My elderly mother is a patient there. I wish she had gone to Strong or Parkridge. She buzzed for the nurse 6 times and they NEVER RESPONDED. I had to seek the nurse and they seemed bothered. They had an attitude and literally gave me excuses of being too busy to see that she needed help. If she had fallen she would have been on the floor for a half hour hour or more. Totally unacceptable. I've never seen anything like this and she won't be going back! read more

I would like to say my brother receives good care at RGH, but he doesn't. As a stroke victim unable to speak and NOT given the tv controller in order to call a nurse if he needs one, you know, not being able to yell out as the other patients do. I would also like to commend their lack of ability to see who goes into and out of his room even when they are there. I have been there every other day since he entered that place, and was informed yesterday that he NEVER had any visitors. Yet, I know that I am there every other day, and only once in a month took 2 days to myself before returning. I would like to see the nurse who told me he NEVER got any visitors brought up on charges of psychological abuse of myself as well as my brother, their client they seem to resent having to care for despite being paid $27 an hour or more to care for clients. I find several of the nurses to be quite simple minded to say the best, and think none of them would last a month working for the U of R. they should be rather ashamed of themselves for the psychological abuse of not just myself and my infirm brother, but all the others that I am sure they treat the same UNCARING, INCONSIDERATE way. not impressed and wish my brother had gone to Strong, or even Clifton Springs or Newark Hospital where the nurses actually realize that psychological abuse is something they SHOULD be fired for read more

Very low morale in this institution from the last time I was here. It is bigger..much more corporate..but my experience offered evidence that patient care was not a priority. What I am looking for in a hospital is care that is patient focused. What I am seeing is at this hospital is a culture that is most likely trickling down from the top. This is a money oriented culture and it is losing its touch for humanity. I can imagine that given what I saw and experienced, there will be complaints and malpractice suits that emerge from callousness and indifference. I do not know if Strong Memorial is any better, but I would be interested in finding out. read more

On a recent Saturday afternoon, I took my Mother-in-law to RGH's emergency room after she fell hard on a sidewalk. We wheeled her into a packed emergency room at 2:00 pm, it was so full they placed her out in the hallway to wait. A wonderful nurse noticed us and when she realized her age, said, "she could not leave an 88 yr old out in a hallway, bleeding." She arranged to move her quickly to a cubicle so she could at least rest comfortably. Each employee, from PCTs to nurses to docs, treated her very kindly and though very busy, they all behaved professionally and with good attitude. I do have one complaint. We spent 6 hrs from arrival to leaving just to get a CAT scan! That seemed excessive to me. read more

Everyone who works for this hospital is so nice! Even though it can be really difficult to find your way around, there is always someone in the hallway who will greet you with a smile and direct you. I love it here! read more

My daughter was recently admitted and had surgery here. So we've spent quite sometime here; a week to be exact (not including Emergency Room visits). For the most part, the nurses are very good! The decor and atmosphere is subpar. (Highland Hospital has them all beat there). read more

Very good they took excellent care of my husband nurses are very nice very good hospital