This agency (A&B Agency) has two Amazing Caregiver…read more... Fatoumata Binta Sidibe, and Soumah NaNa the care that they gave my mom who was diagnosed with dementia, has given her the best care any caregiver can give someone. We are so very thankful so very grateful for this agency who supplied us with these 2 sisters. They are amazing. They care not only for her. But the family they give her the most upscale care more. So than her own children, I must say.

My mother has been under A&B since they were a privately owned, through the median owner and now to…read moreModivCare. All I can say is that in its first iteration, the people cared, through the second when they cared less, to the big corp buy out and it caring not at all. Throughout the holidays my mother had no care, and she is priority customer. Do not use this agency! They are horrible. We have tried to talk to someone but the schedulers (the fulltime person is completely inept) but they do not respond (maybe on vacation?). Never use this company if you care about your family member. I am going to call the state because these people should not be receiving funds from them. The CEO makes 2 million a year, but they can't afford to pay the real workers what they deserve (which is way more than minimum wage for what they do). It is completely cruel as to how this company "takes care of" its clients. DO NOT USE MODIVCARE!!!!!!!

I've used Nova Home Care of and on for the last four years. The specialize in Ukrainian aides…read more These aides are fine, hard workers and have a lot of empathy for the client; however they usually have no English skills. The patient is left using hand signals and grunts which will get everyone by but for long term it's discouraging. You've got no one to converse with. There is no ability of the aide to provide companionship. The last one I had I bought her a book on Amazon. English for Ukrainians. I was willing to spend an hour a day with her but she refused to learn English. She was going back to Ukraine, so why bother. She refused to change her hours because her husbands dinner came first. As for the office staff. None have experience as aides so they tend to be too patriotic and self righteous about their employees. The patient isn't always right with Nova Home Care. Over all if you get an English speaking aide you've attained a lot. Except for the one I currently have who has a mental disorder. The psychiatrist packs her full of drugs so she doesn't become violent. She's a black American. Her English is fine but she's asleep half the time. There you have it.

From the owner: We strive to be the provider of choice throughout the State of Connecticut for home care services…read moreand employment by providing excellence in client care while promoting a work environment that fosters individual growth and diversity.

I know the owner of this business to be responsible, caring, and compassionate.read more

From the owner: My Strength Home Care Agency provides personal care, home maker services & companionship to the New…read moreHaven, CT area.

Honestly Im still using them, but the communication and training is an issue. I think the care…read moregivers need to be taught a few things about cleaning, elder respect and psychology of patients with dementia and how to coax them to do things they need to do, like bathing, changing their clothes regularly and other personal hygiene stuff. Also the caretakers need to clean the areas most used by the patient more than once a week, especially bathrooms. I was told when i hired them that i didn't need a cleaning company or a pet care person any more , so I let them go . The girl also had a car for transportation which is no longer the case and its a big issue for an elder to be stuck with no freedom especially since we took away his car and license for safety concerns. I was also told that she would water plants . This all seemed a reasonable expectation for $10000 a month plus $70 dollars each week for food. Its expensive as hell. Now the story changes as the employer and employees change ,and it becomes an effort to get the proper care. Experience is lacking and training is really needed, so is consistency. I wont say they are terrible, because there are really horrible companies out there that are just taking advantage of people and throwing anyone in there, but when i hire someone to care for my parent, i don't expect my parent for whom I have POA to be calling the shots and telling the person what to do and what not to do especially when they are not the one who signed the contract. I just want my parent cared for and protected and living in a clean safe environment which requires an individual to walk around the home and make sure its safe and clean and healthy . I expect fresh air to be let in and being a fall risk, for the parent not to be left alone outdoors. It concerns me that the health of the care takers also seems to get worse and worse and weight gain is obvious and to see them sitting more often than my elder parent is an issue especially when the elder parent needs to be motivated to move and stay limber when over 90. This is not a job for everyone, mentally it takes a toll so the health stuff is understandable, but I'm paying a fortune for this service! One other note: I had spoken with the company about finding a more appropriate match for my parent and they didn't even discuss it with my parent which caused my parent to freak out and verbally go off on me when told with no notice they were removing the help he so loved from his home and replacing them, even though my parent complained about them constantly. My parent told them that day to get lost, fire her and ill hire her myself. Come to think of it my parent complains about me every day too. Maybe I should be fired. Oh wait I cant be I'm stuck with this responsibility whether i want it or not. Its not easy!

I arrived for a shift this morning to find another girl there to cover for me. There was a lot of…read moreconfusion because I didn't know why someone would be there to cover me when I hadn't called out. Called the company and spoke to M. M says she has it listed that I quit my job on Friday, but I never did. Calling Friday to unfortunately have to request to cancel a shift due to emergency unforeseen circumstances with my childcare, I would have expected to have a little more understanding during a global pandemic with school being out- but I didn't get that. I did inquire about any options I would have available regarding unemployment goes, but never physically or verbally quit. Ended up speaking to K in HR, and told him what had happened and that they said I quit when I didn't. He was of no help. He said it stands where it stands right now and that's it. An inquiry about unemployment options and having to cancel one case wasn't a full on voluntary invitation to terminate me and then say that I quit my job. They did what they did because they were upset that I had to cancel last minute. That was a very unprofessional move on their end , not to mention a direct reflection of how their company works . Also, they operate poorly. Every person I have cared for complains about the lack of relationships they have with caregivers because there are so many in and out. The say they give you bonuses and gas money for picking up cases last minute but I have yet to see any on my paystubs and I had been working there for about 6 months. I would not recommend visiting angels for care, nor would I recommend visiting angels for employment. The pay is low, survivable at the most, especially the nearly triple the rate they charge an hour, compared to what we are actually paid. They are greedy. You don't get to build solid caregiver/client relationships because you're always being jumped around. The staff has a few rude ones working there and I expected more especially during a pandemic. Stay away. They did something very wrong and unprofessional. Please look around, read reviews and hire private care. This place is terrible. Again, go elsewhere. Ps. Thank you for admitting you terminated me. Totally goes against what you as well as HR said to me on Monday about "quitting and requesting to be removed from my shifts..." after all, that is what your notes said, right? I have to screen shot that and save it... you slip up is very much appreciated.

I have a wonderful caregiver four days a week for my husband with PD. When I called them about a…read morelive in caregiver so I could get respite vacation I was appalled at the requirements ; 425$ per day, 8hrs sleep, 6 one hour breaks, and ten hours of work, no drivers to take him to exercise or shopping. They can't administer his medications he needs 5 times a day. After the Key took over from Companions and home makers their prices kept increasing. They don't pay their caregivers enough yet they keep increasing the prices. They told me it was due to wage increases in CT. That increase is less than one dollar per hour. yet rates per hour increased almost five dollars. For day care their caregivers are excellent but they need to pay them better.

My family was signed up with them when they were at Homecare on River Street. Milford, CT. Their…read morepricing increased dramatically when they were bought out by The Key, though they said they'd honor the current contract. We had some wonderful caregivers and some horrible aides too. I felt our concerns, like abuse, disrespect towards my family members, and possible theft were interpreted as "whiny complaining". I needed to remind one manager that we hired them and they worked for us, not the other way around. No matter which agency you go with, they are all the same as far as the aide who comes into your home. I feel bad for those who don't have children to look in and watch out for them while an aide is in the home. It is better than a nursing home environment in some respects, however, you need to be proactive and not expect the agency will do it all. Please lock up all valuables in a safe, lock box, or hidden somewhere. When we had some wonderful aides at home under this agency, I felt confident that my family was cared for. I give that credit to the employees, not the managers. ' , . .