When I encountered unexpected car trouble out in front of Kirmac today, I went in on a whim and…read moreasked for assistance. The issue I had (a bolt had punctured my tire and I could not drive any further) was not a collision type problem, but since changing tires is not in my list of skills I went to ask for help. Right away I was greeted by a very friendly front office person, and within minutes another staff person was out on the street assessing my tire, in the rain no less. This kind staff person got my car to the shop, took the time to change out my wrecked tire for my spare, and when I went to pay for the service I was sent on my way. What amazing customer service. I am grateful for the kindness.

This is by far the worst autobody shop in Maple ridge I…read morebooked an appointment 2 weeks ago to have my truck looked at after i had it a deer .I received my claim number promptly from ICBC and took my truck into Kirmac on 228th street in maple ridge. I was greeted and taken outside to have photos of my truck taken and a file created. I then left and had fully expected a call back in about 5 days. When 7 days went by and i had not received a call ,i called them, only to be told it was in ICBC hands and it could take up to 4 weeks to get a response from ICBC. During this conversation the women on the phone kept calling me HUN, and told me if i did not like the way things were moving i could call ICBC and have my vehicle towed to the shop if i felt it was unsafe to drive and then wait for the process to unfold ,this women spoke to me like i was a child and the entire time talked to me in the most un business like and unprofessional matter, and to make matters worse continued to blame ICBC for how slow they are and it could take up to 4 weeks to hear back from them. Another week goes by and i decide to follow up with the ICBC claim center, i call them only to be told that the body shop (KIrmac on 228th street in Maple ridge) has not even sent in my photos or estimate yet and without these, there is nothing they can do ,Now i fully understand ICBC point of view I call back to Kirmac again and ask how things are going and the person who answers the phone says to me ,let me look at your file and then says we are working on it and we will send it in today. At this point i had had enough and basically asked why it had taken so long and was given the run around the week before .I was basically lied to the week before and i believe the women on that day did not even check to see if it had been sent or not I then went into the shop after work. i admit somewhat agitated as my truck has now been driven for two weeks with one headlight and signals that are not working. The manager comes out and starts telling me we are working on it and we are extremely busy and will get to it in the order of our appointments, I then pretty much lost my temper and said if you had told me this two weeks ago i would have gone elsewhere to have my truck looked after, Its not my problem your understaffed or have to big a workload ,your problem here is honesty, and your unprofessional way you treat customers. i have since taken my business elsewhere ad i am writing this review to warn other people about just how bad this shop is and the management that works here

Took around 4 months to finally get my vehicle back not finished properly. Took it back to them so…read morethey could hopefully do it properly the second time and they kept my car for another 2 months, did nothing, and then gave it back to me with a part on back order. At least through all of this they gave me a courtesy car. Aftermarket parts do not fit properly. On top of all that it has tons of engine codes that were from the accident that also were not fixed, not sure if that is on the body shop or Icbc.

Darcy and the staff took care of me really well, very friendly and good atmosphere. My Mazda looks…read moregreat! Loved that they detailed my car, looks amazing, highly recommend going to Boyd in Maple Ridge!

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

Nice experience! I got to know HTV from friend's recommendation, and I would highly recommend HTV…read moretoo. Especially for any private body work. Trong gave me the lowest quote after I visited 3 places in Metrotown area. More importantly, he fixed everything (several old scratches and dents) for the original quoted price after he found other issues that we didn't notice during the initial estimation. FYI, HTV doesn't provide free pickup or replacement car like some nice-decorated CIBC certified auto store. But you really get nice auto body work from HTV with lowest price!

Called and they are not taking big jobs .Because my car is brand new and some damage underneath,…read morethey don't want to accept.

BCAA approved collision repair shop. I decided to go with them because they are literally around…read morethe corner from me. That was a good decision! Fast, efficient, honest, and great work ( I had some repairs done to my vehicle that I paid out of pocket). Customer service is impeccable! Nice, clean, new courtesy cars are provided. They returned my car washed and vacuumed (I didn't expect the vacuuming). Highly recommend this repair shop.

From the time I dropped my vehicle they were very efficient with their time, including having me…read morepicked up by the rental company five minutes after arriving. I had bought my truck recently to go on a road trip and I the urgency of getting the vehicle done in time. They went above and beyond by staying late to paint the truck and made their deadline even Though it meant overtime for some staff. Their communication was great, the truck looks fantastic, cleaned and detailed and I give them two big thumbs up. I have never used craftsman before and will definitely go back.

Excellent work in painting my truck. Helpful with the loaner while the work was done in a…read morereasonable time. Friendly staff and service. Only notable issues was that they forgot to epoxy around the window seal on the passenger side and they didn't attempt to align the plastic impact prevention strip properly after the work, but both were minor issues that were quickly resolved.

Highly recommend. Helpful, courteous staff. They kept me posted on the status of my car repair. My…read morecar was so clean, inside and out when I picked it up I hardly recognized it.

Fantastic service! I've never had a claim before and they made it so easy. My car looks brand new!read more

Super Professional & Courteous service. Especially appreciate it right now. I would definitely…read morerecommend the location on South Fraser Way. My Jeep Wrangler and I are happy to be reunited.

Goy my BMW sunroof fixed that was broken. There was oil and grease on the headliner and on the…read morefloor after the repair not impressed!!!. Once they had my money they did not want to help me. And they won't help you either!!!

Our experience here was not very good. Our bumper had some parking lot damage so we had it…read morerepainted. The paint never looked good to begin with, but it faded and discolored very quickly so that it looked almost greenish against our goldish car. Their response? "Paint will never match existing." Sure, but this was way off. Also, later on we discovered our trailer hitch was missing. When we talked to them they denied it would have ever been them but it seems like the most logical choice. So we were left minus a hitch, but can't prove it was their fault because there was a gap in time.

Great Service! Friendly staff and who did an awesome job fixing the body work on my car. It was an…read moreICBC claim and they were very quick about it. Had me in the shop the next day after I called. Took two days for my minor damage. Cleaned my car as well. Would highly recommend.