STAY AWAY FROM COMPANY! Worst company that lies and scams you. Was told I was preapproved for double the amount the final payment was for. Each time I talked to someone the amount of savings I was told was cut by $10-$25 each time going down to half the amount of the original. Then on top of that they tell you that you are given a complimentary dent removal service for small dents. Which they then charge you for. I pay $2000 a year in insurance, I do not need to pay for some crap dent repair I was told was complimentary. I lost over a year of payments I made just to save a tiny amount, half than what I was told and then was scammed and lied to about about free services that they then tack onto your payment so they can make even more money. You lose valuable payments you make, take a hard credit hit only to save a small portion of what you are told at the beginning. They are a lying scammy company. read more

Complete waste of time. Don't even bother. If you received a letter saying "Credit has been reviewed and you are pre-approved" It's not true. I would not recommend this company to anyone. read more

WASTE OF TIME. Hard hits to credit. They are not a direct lender. All lies. Places like this need to be shut down. They approved me for 15.45% for 72 months. Went to Capitol One they approved me for 8.65% at 60 months. Funded the loan in 48 hours. AVOID OPEN ROAD LENDING THEY ARE SCAMMERS! read more

Stupid SOB's send me a pre-qualification telling me, I've already been approved and how much money I can save, fill out all the mumbo jumbo and get declined, lying mofos read more

I applied at their website. I was approved and they emailed me a bunch of documents to fill out. I was going from 19.9% to 11.74% and my monthly payment was going from $281 to $223.90. Here's the catch. I would go from having 56 payments left to 72 payments left. OLD LOAN: 56 payments x $281 = $15,736. NEW LOAN: 72 payments x $223.90 = $16,120.80! So I would spend $384.80 more with their loan, but I would have smaller monthly payments...just more of them. They send me texts every day saying "We want to save you $57.89 monthly and $444.83 in interest!" when it's actually going to cost more when it's all said and done. Obviously, this is very misleading and I'm really not sure exactly how I would be saving $444.83 in interest. No thanks. read more

Company does scam mail. Suggest not using a company who results to these tactics. They put things on front of mail saying "you overpaid, repayment inside"... I'm sure they have a legal way of saying "you overpaid your last company" but really... No one likes these types. Scam scam scam read more

Applied via Credit Karma app to Openroad Lending. Got my approval email which was based on a hard hit to my credit plus I entered in all of my car info including my payoff info. They knew up front the value of my car compared to the payoff amount. The loan to value ratio was 160%. They stated on the phone that I was only approved for a 130% LTV ratio. However, they should have known this up front w/the in application process w/the info I entered. They stated they would need an approved exception to approve the current LTV and I just declined to move forward in the process. Based on my LTV they should have just declined the loan up front and never sent an approval email. Jumping through hoops when they know up front it's not going to go through. Don't bother w/Openroad if you know up front you're upside down on your car. read more

I responded to an inquiry from OpenRoad lending regarding refinancing my vehicle. My representative was Doug Ferreri. After I had submitted all the requested paperwork, I was told that my insurance deductible needed to be lowered in order to qualify for the loan. As a result, the my total vehicle payments, including insurance, increased by $100 per month, which was more than the refinancing would lower the payment. When I informed Doug about this, he encouraged me to verify the increase in insurance payment and get back to him and we would "go from there." Once verified, I reached back out to Doug and received no response. At this point, I have reached out four times via email and telephone, and have heard nothing back. Prior to the last email, Doug was contacting me incessantly, and now absolutely nothing. This is incredibly disrespectful and inappropriate business conduct. All I can say is I am very glad that I did not end up doing business with this company. read more

Sent me a letter in the mail saying i was pre-approved for a loan to refinance my vehicle, so i went online to their website put in all the information needed to only be turned down for the "pre-approved" loan and take a hit on my credit score for nothing.. Thanks for nothing! read more

I've not done business with open road, but I have spent the better part of this morning researching this company through multiple outlets. I've been able to figure out a few things so far; 1) this company does not seems as transparent with their customers as they should be. This company is more or less a loan brokerage company for the majority of loans (it seems like). Multiple complaints on the BBB website result in the company responding to the consumer informing them they maintain loans where they are based, but seem to have a practice of selling off loans for customers who are outside of their home state. (Again, just what I've been reading). 2) they don't inform consumers clearly up front about the formulas used when factoring a potential clients loan worthiness. I've recieved the same "pre-approval" offers as probably 60% of the people who have written the reviews I've read. It seems like they may access your current loans basic info (car make and model and year, and current monthly payment and interest rate) and that's what they're considering a "soft pull". What they don't seem to be telling people is that more goes into approving your application, which the consumer can, and should figure out for themselves (because let's face it, this company is simply out to make a profit, aren't we all?) such as each individuals DTI, and their cars LTV ratio. Another trend I've noticed is they tend not to inform people with BKs on their credit backgrounds the impact that will have on their applications. 3) I'm sure they have no problems quoting THEIR terms, or interest rates, or payment arrangements, but they aren't telling people (this comes back to #1) there's a pretty good chance the loan is just going to be sold off to an alternative lender (in comes the multiple credit pulls) and not maintained by open road lending. I'm also drawing the conclusion that a consumer is more likely to get decent financing, and possibly improve the terms and payment of their current loan if, the car they're trying to finance was bought new, has low mileage, and the original finance loan was not too inflated above the vehicles current market value at the time of refi application. (Meaning if you're trying to refi a vehicle with a market value of say, $15k and your current loan is for $21k, most likely they won't approve you {LTV ratio}, or if your vehicles mileage is anywhere over 100k, it seems like approval odds drop dramatically. I'm crediting this to their habit of selling off loans versus maintaining every loan they approve). 4) vehicle trim level and added accessories play a part in factoring whether or not you're likely to be approved. Further more it doesn't seem to be getting explained that the quickest, easiest way to lower your monthly car payment when refinancing is to extend the length of your loan, which ultimately does increase the amount if interest you're paying (because of the time extension) ultimately furthering the negative equity on ones vehicles. (Example; refi your current loan with a principal amount of 12k, payoff amount of 15k and 34 months left at a monthly payment of $440/mo and an interest rate of 10%, to a loan with terms at 72 months 6.99% interest, payments at $250 a month, and the new loan needed to assume the old loan might be 15k, but because you've extended your loan term from 34 months left to 72, you're now paying less towards your principal balance every month and more towards interest, ultimately paying potentially over 20k for your vehicle). Everything is all about checks and balances. I don't doubt this company helps some people but it may not be the right choice for others. And in my opinion, the easiest way to figure that out with these guys is to know your DTI and vehicles LTV ratio BEFORE giving them any information. Call and ask them if they will be able to finance a vehicle with the LTV your vehicle has. I would think you should be able to give them the basics only; vehicle make, model, year, mileage, etc. and have them tell you if your vehicle even qualifies. I'm hoping this "review" might help someone else doing research. If I end up doing any dealings with this entity I will absolutely post another review of my own experience. Stay vigilant! Keep informed! (I figured a 3-star rating was fairly neutral and I couldn't post my "review" without a star rating) read more

What a joke this company is!!!! Do NOT USE Openroad Lending! Very misleading!!!! They sparked my interest when I was told I was approved for a 6% refinancing from 17%. When all was said and done (about a month of back and forth) it went up to 15%!!! Not worth the $50 I was going to save! They should be ashamed of themselves!!! read more

I had received a letter in the mail stating that they could refinance my vehicle for a lower percent and how much I would be saving. They mentioned specific percentages and monthly payments so they must have some sort of bank database information. I thought it looked good, so I went to the website, filled out all the information and 2 days later a guy called me. He kept telling me my credit must be bad because of my interest rate. He then asked me if I had any credit cards and how much I owed on them and asked me my credit score. When I told him my score which was in the "Good" category according to FICO, he laughed at me. And then ended the conversation by saying I just wanted to ask if anyone has contacted you regarding Openroad Lending offering to refinance your car? read more

Christopher was of great service with me being a driver trainer at star shuttle. He was very patient with me great customer service.

Absolute wonderful service through out the entire refinancing process .. one gets a good and secure feeling of how private and confidential information is handled ..I would recommend to anyone for their professional offered services Thank you read more

Glad I checked Yelp before I applied for the refi...I think I'll check with my bank for refi....Yelpers Rock....

Approval process was relatively quick and easy. Sarell Harmon was fantastic, she kept me informed during every step. They were able to knock 7% off of my current car loan and lowered my payment substantially. Thank you Sarell and OpenRoad!! read more

Negative reviews on this company tend to be coming from people who didn't read their mailer. Being pre-approved for a loan as low as whatever percent means you could potentially receive that but it's not guaranteed and further investigation into your credit profile will determine that. I had the same mailer as everyone offering a 10%, but because of being way upside down in my car that I've only had about a year or so made me only qualify for 15%. This was almost a 10% decrease though and I couldn't be happier! I'm saving a ton of money every month and in the long run as well. They made the refinancing process EXTREMELY easy and that much more professional. I'd highly recommend them to anyone who bought a car with a less than favorable APR in times of dire straights. This company has genuinely improved things for me and my family and I couldn't be more thankful. read more

Horrible-Consumers beware! This company will approve you for a refinance opportunity and then ask you to pay the interest overage (thousands of dollars) in order to go forward with the loan. Companies like this one are the main reasoning behind the high interest rates many consumers have to obtain in order to be granted a basic necessity. DO NOT FALL FOR THE COMPANIES SCAM! read more

If you want to be pre-approved then spend over a month giving them paperwork just for them to claim they couldn't verify your income.

I am not bothered that I was denied refinancing. I am very bothered that I was sent an email stating that I was accepted. I was extremely bothered that I received multiple calls at work on the busiest day of the year that told me nothing about the progress of the application, only to get home to an email that basically lead me to believe I was logging on to obtain acceptance documentation for my insurance provider and instead I found a denial. Even more disturbing is the not so subtle push to buy into your partner organizations which was in the denial notice, and in a follow up email. I really feel like this was an intricate game of bait and switch and I will be reporting you to credit karma and on every review site I can find. This was a dirty treatment of a customer. If your company chooses to deny a customer, just send then a denial. Don't send an acceptance letter! And don't make them jump through a bunch of hoops to get a denial. And don't ever shove a bunch of partner business on top of that. You should treat your customers as you would wish your family and friends treated. That is how o treat my clients - as I expect to be treated myself. I have since sent an email to the acceptance agent the above note and called their customer service trying to speak to someone in authority. I have called them three times tonight because when I asked to speak to a supervisor, they put me on hold and then hung up on me. When they finally got me to a supervisor, that individual told me that what I had received was a pre-approval. I work with a company that gives out loans. We are required to put on our pre-approvals - that they are pre-approvals. The emails I received at no point stated that they were pre-approvals. And, that does not explain the lengths that I had to go to to get the actual denial letter or the multiple offers to improve my credit with their partner affiliates, which is insulting as I was denied based on loan to value, not credit. This is a bait and switch to obtain your personal information to no-doubt sell to those partners. I am reporting everywhere I can find. read more

After hours of my life spent on hold, multiple conversations with customer service that were pointless, and 2 months of trying to get my car re-financed, I finally gave up. Was told multiple times that a manager 'maybe' could call me back (they never did). Super unprofessional. Dropped the ball on my loan not once but TWICE and hit my credit multiple times. Do not use this company! Unorganized at best. Would give zero stars if I could. read more

This company was horrible made you go through a long process wouldn't contact you back weeks and weeks old to tell me that my vehicle was commercial use so they couldn't refinance me they could've told me that weeks before I've been patiently waiting for responses they never stayed in contact with me worst company ever nobody use them By the way my names Mark Butler from Fl I make sure I spread the new read more

I have never heard of OpenRoad Lending. I did a lot of research an read many positive and negative reviews. I found them on CreditKarma.com. My score was 630. Loan amount was $18030 at 14.95% APR. Loan was for 72 months and $387 a month. Surprisingly, I was approved. The way it works is OpenRoad Lending looks for offers from many lenders. Once they find a lender they have you fill out an application and send in a Power of Attorney. I was very nervous doing this because I have never refinanced a car. I took a risk and am very happy I did. I was approved to refinance and was happy with the results. Keep in mind you can refinance every 6 months - 1 year. My new terms are 9.98 APR. 72 months and $340 a month. The interest I was suppose to pay was over $9,000. Now its around $5,500. Also, my credit score went up 42 points. For people that have bad credit, I highly recommend this company. read more

Ok, so like most other reviewers I received a pre approval letter stating I could refinance my auto loan and save big bucks. Who wouldn't want to save money, right? So I filled it out online and was approved immediately. From there on I was rushed around getting them all the info requested all while being told I need to hurry to make sure my approval was still good. I ran around after work and on weekends making sure I responded in a timely fashion. Once everything had been sent in I was contacted again and was told that because my middle initial was on my Drivers license I had to re sign all paperwork and then go back and have the paper re notarized. Did that. sent back. NOW, I call them and ask a few questions and I was told My payments would be made to Regional Acceptance ( Hi, Check out their reviews just for fun) I wanted to throw up. I told them I didn't want to go through with the refinance and that's when the conversation got shady. The girl on the phone said to me, "you signed all this paperwork already and its too late to back out " Then added "You should have paid attention and asked these questions before this point" Sooooo. I was stuck in the refi loan from hell. TODAY, I received notice that they had the trim of my vehicle wrong and I would again need to resign all these documents (there is a God).....Heres the kicker. My interest rate had gone up too! I obviously declined signing the paperwork and then emailed saying I have decided not to refinance my loan and refused to sign documents. She replied saying how she had spent so much time on my loan and was still saving me money.....I didn't want to waste her time. I feel very lucky that things didn't work out with this refinance and will gladly be paying a higher rate for now. Once I saw they dealt with Regional acceptance, I feel this is the best outcome I could have had. My fault for allowing someone to rush me into something this serious BUT I felt they were doing me a favor so I obliged. Just another company willing to rip you off in your time of need. Just be careful. read more

I got a pre-approved letter in the mail and the interest rate offered was lower than even Capital One! I was excited about the thought and formally applied. I sent in everything the requested but the process was not at all easy. The communication was subpar, the loan agent was rude and condescending, the supervisor couldn't have cared less, the overall process took over a month and I still don't know if I've been approved or not. I would not recommend this headache. read more

Convenient, Safe, and Honest. All docs are sent and signed via a secured site. Clean transaction, no gimmick fees. GAP and DMV title fees only. Overall great experience. I worked with Norma Cervantes and had a great experience. She really worked hard to get my business and lower my int rate. I ended saving nearly $100 a month with a 4 point int rate reduction. It was a no brainer to refi the loan. Regarding the bad reviews from others, it appears to be people whining over their own inability to pass a credit check. Pre-approval offers are no guarantees. Welcome to the real world. read more

CLINT CRIMMINGS- great customer service, a man of his word, and very helpful. Yes, Clint is the defintion of fantastic customer service!!!! :) I refinanced my car with OpenRoad Lending and so far I am excited and I am looking for continuing business with them. Thanks again Clint. read more

This company is a waste of time. There are so many better lending companies that offer more just refinanced with my credit union this place is a joke I wouldn't finance my daughters tricycle with these fools lmaooo read more

All that happened after my refinance was approved was me spending money out of pocket and being lied to. I was told to renew my registration early to they could process the refinance. However, after spending the money to do so and the time out of work to gather all their needed stipulations, I was told the renewal was not enough to process the refinance. The customer service manager admitted to me this was told to me on a recorded line, but the associate lied to me and cost me money. DO NOT USE THEM! read more

Don't waste your time. I have a loan with GM Financial and this group offered a Pre-Approved rate at about 5% less than what I am paying at GM. NOT! It's a SCAM! I wasted 20 minutes only get get offered a rate that was 3% HIGHER!!!! read more

I recently refinanced my auto loan through OpenRoad. The process took over a month. I've never had a refi take that long. On top of that, the loan amount and term are different than what I signed on the Note & Security agreement. I can't seem to get a straight answer regarding the discrepancy from my contact. I recommend staying away from this company, but if you choose to do business with them, make sure you are reviewing all of the paperwork! Unethical and shady business practices, for sure! read more

I receive correspondence from openroad lending, but everything is bla bla bla. For me right now openroad is closeroad, believe me, do not make application. Save your time and your credit score. I hope help some people. read more

Spoke with representative. Was happy with rate, started providing documents. Then they changed the rate. Still decided to accept it. Then they asked for documents regarding paystubs for my daughter who has been on bed rest(I am a cosigner). Now they are changing the rate yet again because her paystubs are 5 weeks old and not valid. She denied me stating that it had been 5 weeks or so. Although the call was recorded on my end (through my work - all calls are). The amounts of paperwork, B.S. and the changes in rates changes are too much. Dont be fooled, not a good company. I refinanced with someone else in 23 minutes. read more

Okay, I'll start from the beginning, I NEVER review anything but I have to on this. I received a letter in the mail and was pre approved by Credit Karma, I called, My loan agent was Cam Williams. I can't say anything bad about Cam, he really did try. I'll just assume he wasn't trained properly. #1 First day, I received all the paperwork. Immediately sent everything back, I was sent a power of attorney sent that back Immediately as well. #2 I was told my Middle name was spelled on my license and just an initial on my registration. Sent back another notarized letter. #3 I was told my signature looked a little bit different on one of the forms, filled them ALL out again and sent back. #4 Sent in 4 paystubs (sent extra to be safe) I was told they couldn't see all corners, sent them again. Was told they couldn't clearly see my YTD, sent them again. All the while Cam Williams was sending me emails stating just one more thing and I would be done, Each time. #5 I had to go over my vehicle options again, then I was told I had to send in pictures of my options. Sent the pictures, I was told I needed to send my a picture of my remote start switch. Sent that. I was told I didn't have climate control, so it put my Loan to value up and I now had a higher interest rate. I said FINE! Finally I was called and told my LTV is now too high and I could not get the loan. AFTER 5 DAYS of sending and sending paperwork and 8 credit inquiries, Everything that they asked for I provided and they kept coming at me, like a chess game to not give me the loan. I went to Rate Genius the next day, I was financed in one day with a LOWER interest rate. PLEASE PLEASE STAY AWAY from this company, NOTHING Good will come from dealing with them, I just got another pre approval from them In the mail. When my "Loan Specialist" Cam Williams called me the final time, You could hear the frustration in his voice. His exact words were "Sorry Craig, I know another company will take good care of you" Which they did. read more

I applied and was approved to refinance my vehicle. They had already pinged my credit with 3 inquiries. They ended dragging their feet and not promptly answering my calls or emails then came back and said that they needed to re pull my credit because it expired and I agreed. Once they pulled my credit another 3 times, they sent me a letter stating I was denied due to auto delinquency and I wasn't allowed to be more than 21 days late. I pulled all my information from lien holder to dispute it because I had never been late on my car and when I finally got ahold of someone they had a different excuse for why I was denied that I was able to prove was incorrect information. I said that they had no strong reasoning to deny me and I wanted the inquiries removed from my credit and they said no, that their was nothing they could do. read more

Too bad i couldnt give them a 0!! This company is terrible. I wasted so much time....they said i was approved and then they said nevermind!! All over me not having my fiance on my insurance cause he doesnt drive. It made no sense. I spent $30 faxing paperwork. And had spent the money i was saving for my car note. Thier lenders and iddiots. You can not put someone on your insurance that has a suspended license and doesnt drive. If i tried it would cancel my policy. So upset and i urge everyone to stay away from them. Dont waste your time lime i did. read more

Thanks goodness for Yelp and the reviews here. Companies like this need to cease to exist. Time for reform. Interesting how they did not respond to any of the one star ratings which signals buyer stay away. read more

Very disappointing experience. Received multiple congratulation emails on my re-financing and pending funding only to be told at the last minute that the loan was cancelled!! Jumped through numerous hoops to satisfied them of my qualifications and then now this outcome. Why do the company string you along on false hope as they had 3 weeks to decide not to pursue. Ridiculous!!! read more

I will say Open Road is a great company to work with. I've been trying for a year to refinance my truck. The hardest part was getting all of the paperwork together but they saved me a couple hundred bucks on my truck payment per month. I work in customer service and realize you cannot make everyone happy. For every customer that's unhappy you have 5 to 10 that are satisfied. I'm a satisfied customer. Thanks Open Road making that truck payment a little easier to manage every month. My extra savings will be going towards a down payment on a house for me and my family. read more

One word to descride Open Lending ...there amazing thks to Ken Webster ill be saving 126 bucks a month...so great to start a new yr...highly recommend this professional and reliable lending company...thousand thks read more