The Staff were very helpful and patient with me. They also were kind and professional. I had a wonderful experience with the transaction. Thank You Carvana Seth C Patterson read more

Best thing ever - should have used them much sooner. The process was seamless across all aspects. We will definitely be using them in the future, also we have proudly shared their information with many of our friends. read more

There is one main reason that I'm leaving 2 and not just no stars and the deserving out of this group would get 5 stars; However, this experience landed this. I work 70 -120 hrs a week as a paramedic, have for 8.5 years at the same company. I've cleared more money than the highest paid Fire Chief in the state of Texas due to my ability of burnout due to the lack of medics since Covid. I provided 2 years worth of taxes to prove income, a 8month track of bank statements, 8.5 years worth of pay stubs. all to get told by one of the underwriters that I didn't make enough money. Not only did I argue with this guy. He told me my math was wrong. Though let me state, basing income on a new wage set at the beginning of the year doesn't create enough time for adjustment on proving income. So his math was wrong. I fought for 3.5 hrs to get the car I wanted, I got slammed with a mass interest rate, high ass payments, and poor customer service when I make enough to buy a dang Ducati! I was treated poorly and unfairly, I fought for myself that's the only way that I got what I put in for. I even went as far as asking them if they had an opening for a customer advocate. To be able to educate the uneducated amongst the Carvana team! But just to prove a point I got my car and still got screwed! read more

wouldn't do business with anyone else. The Fort Worth staff were the most helpful in a stressful situation. read more

"Carvana is Tesla of Car sale" . Every step of the process is not only online but super fast. Only regret is due to new car delays i had to re submit the sale request which "algorithm" cleverly reduced the sale price by 10%. Just for the home pickup convivence, i let go 15% more offer from other company. Just a suggestion for any brethren reading this. But all in all: Quick ,Fast, anytime reschedule option, excellent time window for pickup, friendly pickup service. Bravo Carvana. Thanks to all the team. read more

Very good experience. No hassels, smooth process, very effecient. In less than 20 minutes we were done.

I was skeptical at first, but I am amazed at how easy it was to sell our car through Carvana. It was effortless on our part. Definitely the best auto transaction ever! Highly recommend. read more

Simple and straight forward process. Got the quote online and it only took a few minutes at the store to complete the deal.

I was referred to Carvana by a work colleague. This was one of the easiest transactions I've ever made. Friendly staff and very professional. You guys rock! read more

This us my second car and it is by far the easiest experience, gave me the best offer for my car (better than Auto Nation and CarMax). Just two pet peeves... on their app it makes it hard for you to add or double up on payments and their interest rate is set and I could have gotten a better interest rate elsewhere, but chose not to for convenience. They should offer interest rates lower if you have better credit ... or offer a scale based upon your credit rating. I would suggest delivery - just a bit easier process. I chose pick up this time, the gentleman that helped me was amazing but the location was busy, chaotic and nobody at the front desk to monitor the traffic. read more

The sale of my car was pretty much trouble free. Carvana is highly automated and everything happens through their web site. Once I figure out not to fight it and go with their system the transaction was painless. My only complaint was that I had to pay for my own Uber ride home which cost me $65. CarMax paid for my ride, but Carvana's price to buy my car was better. read more

First gave best price for my car. Never had something go so easily. I think I was in/out in less than 10 minutes. The staff was great, and was pretty neat watching someone get their car with the automated machine delivering their car. Pretty Cool!! read more

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative equity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to. Here is where the process completely broke down: Although the vehicle was returned, Carvana had already paid off my prior lender as part of the trade-in. Carvana is now attempting to leave me responsible for approximately $8,000 in unsecured negative equity for a vehicle I no longer own -- despite the return being caused by an undisclosed defect. Front-line representatives repeatedly fell back on "as-is" language, despite Carvana advertising a return policy and limited warranty that clearly contemplate defects. Requests for a full financial unwind and executive-level review were met with resistance and circular arguments, even after escalation. To be clear: I am not disputing that negative equity existed. I am disputing being left with unsecured debt after a transaction that was rescinded due to a vehicle not as described. Carvana's return process is marketed as simple and consumer-friendly, but that promise does not hold up when a trade-in with negative equity is involved. Customers are not adequately warned that returning a defective vehicle can still leave them with thousands of dollars of debt and no car. I am currently awaiting executive resolution. Until this is resolved, I cannot recommend Carvana to anyone trading in a vehicle with an existing loan. read more

Carvana made selling my vehicle simple and profitable! They gave me top dollar for it, too! The whole process took less than 20 minutes, and I had a check in my hand! read more

I sold a car but continued to make monthly payments after the sale. However, I have not yet been reimbursed. I hope this issue can be resolved. read more

not the best experience ever. car purchase and trade. trade was fine but purchase got screwed up with my down payment not being applied so my payment is now higher than expected with my down paynt getting refunded to me. why would I make a down payment if I didn't want it applied to the new loan? makes absolutely no sense wit how they screwed this up. then I spent hours on the phone trying to get this resolved to no avail. I was told only option would be to return the car and start over! really? makes no sense at all. now I am stuck with having to refinance the car to apply my down payment and get my monthly payment down to what I wanted in the first place. yeah you all really missed the mark on this one and left me hanging. read more

quick efficient did what they said they would do will be repeat customer .........yelp requires 85 characters sothere

Loved how I got an updated to get ready for delivery. Even loved when the delivery person called and gave me real time update. Very kind, interacted, and excited for us. The only downside was when I reviewed the vehicle in mind, I saw that the radio had Bluetooth and other amenities. Which it didn't. read more

This was by far the easiest car selling experience that I have ever had. I had a number in mind on what I expected to get from my car and Carvana exceeded it. The inspection process was painless. I elected to have the car picked up from my residence (the $90 fee was well worth it). If you're looking to sell your car l, give Carvana a shot! read more

Amazing to deal with. I now experienced Carvana for the first time and WOW. What a pleasure to deal with. The ease of working with Carvana is such a breath of fresh air. read more

Carvana support has been solid. buying my car not so much. The first car smelled so strong of cigarettes it burned my nose and had major mechanical issues. The return was so easy so maybe a one off. The replacement car I love it but 12 hours later check engine light is on. They repaired it under warranty but now 2 more days pass and it's back on. Its super frustrating but I am hopeful they will fully repair it this time Revised my review unfortunately not for the better. I've now had the car for 2 weeks. The car is back in the shop for the 3rd time and this time it's a blown head gasket. My car is in the shop more than at home and they don't give you a rental but rather reimburse after you pay Never buying from them again and would never recommend them read more

It was so easy and I loved my driver, Alyssa. I was a bit skeptical but am so glad I went with it. I would absolutely recommend carvana.

Carvana makes buying and selling vehicles so seemless and convenient! Will forever be a customer!

This was first time working with them. Very well prepared and easy to deal with. Highly capable and efficient. Try them.

My daughter bought a Jeep Wrangler and had it shipped to her for $1900 to find out it was a piece of junk. When it came to a stop it would pull to the right and there was this rubber burning smell that was intense. She took it into Pep Boys, which Carvana recommended. They told her it was pulling to the right because the left front brake line was non existing and the smell was because the tire was rubbing up on something. They said who ever put the lift kit on it did a poor job and they couldn't fix the rubbing and brake line for the way it was lifted. They also said that it was full of rust. That the rust was all along the bottom of the car and in the engine compartment. They recommended that she return the car since it was still in the 7 day return policy. She returned it and they cut her a check for the $14000 she put down but would not return the shipping fee of $1900. How did this car pass their multi point inspection and test drive with no front left brake line and the tire rubbing? Pep Boys and we can not understand how. So beware of Carvana. You're taking a chance of getting a lemon. We thought they were legit especially since they have representatives like Shaquille O'Neal promoting them. Never again will we use them or refer them. My daughter could have been extremely hurt or hurt somebody else without the brakes working properly. With the tire rubbing against metal it could have blew and caused an accident too. read more

I wanted to love the Carvana experience. The promise of a seamless, tech-forward car buying process sounded like the future. What I got instead was a masterclass in corporate avoidance and customer neglect. During my return window, I raised serious concerns about the vehicle and repeatedly attempted to escalate the issue. I was assured that someone from senior leadership would reach out. They never did. Not once. Not during the window when action actually mattered. Customer service was polite but powerless -- endless apologies, no real solutions. Meanwhile, the clock kept ticking. The return window closed, and so did any meaningful support. For a company that spends millions marketing convenience and customer obsession, the lack of accountability at the leadership level is stunning. When something goes wrong, you're not dealing with innovation -- you're dealing with a wall of scripted responses and silence. Buying a car is one of the biggest purchases most people make. Carvana treated it like a disposable Amazon order -- except you can't just drop it at Whole Foods when they stop responding. If everything goes perfectly, I'm sure it's great. But if something doesn't? You're on your own. Proceed carefully. read more

Ill start off positive. The customer service is top tier, pleasant and helpful team. Now for the big one. My car is broken! Ive had it for 7 days 4 of those its been bouncing between shops​ getting inspected waiting to see who the warranty company will let fix my car. The 101 point insoection that is supposedly done some how missed that both lower control arms are needing to be replaced, there is some kind of sensor that needs to be replaced (the safety features in the car won't work until it's fixed) as well as the former owners of the car smoked in it. None of this was disclosed. Who ever detailed the car basically vacuumed the inside and cleaned the outside glass and body. There is crud at the hinges of the rear hatch, all around the rim of the moon roof, and basically everywhere that the weather sealer is. read more

Driver did great. Selling price changed at pick up. Docs resigned and payment was supposed to go to my acct ACH. That evening someone called and asked for my address to send the check. I still don't have payment and no one has called me back yet. Don't recommend! read more

You pay over $1,000 non refundable delivery fee without being able to see what you purchased which I found more scratches, buffing swirls and a seat problem not shown in pictures on their website description. They also did a crappy job detailing it. The only thing positive was the gentleman signing the purchase release forms with me. read more

Cars are sold in shockingly poor condition. They claim a rigorous 150-point inspection, yet somehow missed major oil and fuel leaks-serious issues that should never be overlooked. Unless you enjoy spending more time at the dealership than on the road, this is the place for you. The ONLY pro is a three-month warranty, but it doesn't redeem the experience. I don't recommend it. Trust is everything when buying a vehicle-and this is not the place to find it. read more

Well, I have to update my original review. I spent all week trying to get the proper paperwork. The vehicle I chose is really nice....it is wonderful. The problem is getting information from car and. I was stopped for no inspection sticker. I checked the car and it ensure, then ended up texting with the helpdesk. I was told I needed to take the car in for inspection, then submit the receipt for reimbursement. So I got the vehicle inspected, but wasn't able to get the sticker because I didn't have the full registration yet. I went to txdmv.gov....its not ready. I called dmv and was told car and had the sticker. I called car and, only to receive automated messages and was told to text. I texted caravan help and was sent yet again in circles. Then was told the vehicle was inspected a day before I picked it up, so they wouldn't reimburse me. So....today is my day 7 and I am returning the vehicle. I hope not everyone goes through this, but apparently I was not given the "sales package", which means I'd need to eat for approximately 54 days to get the registration and inspection (I would need to request and pay for a replacement). So...I'm not too pleased right now. I'll be looking for a new vehicle this weekend. Ugh So disappointed. HOWEVER - they are honoring the 7-day trial period for returns. That is good. read more

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Sold my truck to them. Great service. Fast payout. My money was in my bank the same day. In and out in 15 mins.

Experience with Carvana was nothing but a complete sh*t show. There was nothing but lies and delays poor communication, poor professionalism. They never delivered on anything that they said they would I would not advise anyone to ever use Carvana.. read more

Waited for an hour after my appointment time. They withdrew the offer because the car needed a tune up

My friend purchased a vehicle from Carvana and this was her pick up location. We were probably there for 10 minutes. Amazing experience and friendly people read more

Just wanted to share how terrible carvana is. I found and confirmed pickup for a vehicle, they confirmed the appointment and everything was fine. They then wanted me to fund the purchase and I haven't even seen the vehicle lol. Who does that? They must really be desperate. Needless to say they missed two deals due to their failing business practices. In speaking with my financial institution the told me not to sign anything until I see the vehicle in person. Buyer beware. read more

I boufgt a 2023 Ford Bronco,The experience was okay, but they had it listed in the description as a Hardtop and delivered a softtop, which is doable but for future buyers just be aware that there really is no way that I found to contact carvana to verify details. When I finally did get a hold of someone it was "Well mistakes happen, sorry. If you want to trade it in or cancel you have 7 days" Very lackluster customer service, I will refininace as soon as I can so carvana gets as little interest off the loan as possible. The vehicle itself is acceptable, and they did give me an extremely good deal on my trade, so there is that. But all in all, would I use them again? No. They served their purpose to meet my needs for the most part but I would not recommend unless unless you can get a hold of them and verify that what they are selling you is what you are actually looking at. As far as the Bronco goes, I like it and will eventually get an aftermarket hard top for it. Bottom line, I think they practice deceptive marketing and would not recommend if you have other options. read more

Working with Carvana has been one of the joys of my life. I purchased an automobile from them in 2021 and just a few days ago I sold it back to them. from start to finish from 2021 to 2025 there wasn't a glitch or a hiccup or a problem of any kind in this entire transaction. If I could give Carvana 10 stars I would. Their customer service is outstanding and you just couldn't ask for a smoother way to buy or sell a car! read more

I asked for a price to sell my 1998 Chevy Silverado. They offered to give me $300. What a joke! I posted it on a local social media sight and someone paid me $1,500. Are these people for real! read more

The absolute worst car buying experience I have ever been a part of. Car bought, contracts signed, insurance put on vehicle - the whole 9 May 4the and 5th. "Get it by May 10th" is what we were told. May 9th comes - we were delayed. No information as to why. I tried chatting with an 'advocate', who was short and abruptly ended the chat. I called and spoke to a nice woman who told me it was a 'cosmetic issue'. No further info. I asked, "what wasn't disclosed? Like a house, don't you have to disclose major issues or get reported to the AG?" No info. We go ahead and sign the new contracts and wait. Our new date - May 16th. I take off of work for that day. We get everything ready to go. May 15th, I get a text saying "we're on track" and to get everything ready. We do. At 2am, I get an email saying we were delayed again. No explanation. New date, May 22nd. I read over the contracts again. I notice that the website/app shows 83k miles on the vehicle. Weird, because I distinctly remember 82k. It's verified on my original contract. I call. It takes me 2 people to find out they say they "don't have a key to the vehicle". That's a lie, I say. I ask how they moved the vehicle. No answer. I get set up with the "Executive Resolutions Team". I am told it was, indeed, the key was gone. Interesting, since I know for a verified fact it takes 20-30 minutes (max 45) to flash a new key fob. Less than an hour is now costing me another week. The ERT guy says, "the mileage is due to test driving and running it through our inspections". I ask, "do y'all do those just prior to getting it ready to go?" "Yes," he says. "Now, I want you to follow me here - wouldn't you need a KEY to be able to do all of that?" "Yes", was all he would say. I have paid delivery fees. I have paid the additional fees to have it brought to my home. I have been approved for the loan. I have paid a down payment, which wasn't required. I put it on my insurance, where it had now been for 2 weeks - no car. Through no fault of my own - Carvana has made this a horrible experience. This is an understatement - as the words to describe how truly bad this is, don't exist. The advocate assigned to me by the ERT was supposed to call me today (May 17) at 13:00, my time. He did not. I gave him an hour and then called. I spoke to someone else who wanted me to relay the story again. I refused to. I have told it to at least 8-10 of their people. They need to take better notes. They need to communicate better. Just so everyone is aware, the contract states "delivery dates are estimates...". It is in small print, at the bottom of one of the innocuous pages. I have very vocally informed them that that does not hold up. It is not anywhere on their website or app. A reasonable person would have a reasonable expectation that "Get it by Monday", would mean you are getting it by Monday barring extenuating circumstances (torrential rains and hail, tornados, etc). As a matter of fact, Amazon just had something similar go down with them in the past year or so. I located and began writing the CEO, and will continue to do so. I did the same thing to Home Depot a couple of years ago when they refused to help with something they sold. Eventually, the problem was handled - but I had to fight for it. I have written a review similar to this for the BBB of Tarrant County. I have made posts on X, TikTok, and Facebook. I will continue to do so. This has been an epic failure. I am not the only one this has happened to, either. Others have told me how they have done the same thing to them - delaying in some case for two months and holding on to their money. Beware when dealing with Carvana. read more