Dr. Roeser has been helping me with ear infections and fluid that builds up almost every time I get…read morea serious cold, thanks to eustation tubes that do not drain. The pressure can be quite painful. She is always quick to determine the scope of the problem and apply as many solutions as it takes. Although I'm in my 70s, I have required ear tubes not unlike 3-year-olds get. And they work. She is cordial and business-like and has the gift of highly skilled hands for the fine work she does.

I was a patient of a different doctor at the ENT Specialist of NOVA few years back and I had a…read morediagnosis from this doctor that was confirmed by at least 3 other doctors. I was going to have surgery and wanted to go back to my doctor at this practice but found that he had left the practice. I was then referred to see Dr Roeser. She used nasoendoscopy (a little camera used to look up your nose) to better see the condition of my septum. A process that takes 2 minutes in total. Not only she told me there was "nothing wrong" with my septum, her billing office had the audacity to charge my insurance almost $300 plus required $80 payment from me! I wrote a letter addressed to the doctor and got a call back from someone whose name was not disclosed to me basically asking "what do you want"? How unprofessional. I wrote a personal email to the doctor and some nameless person asked me what I wanted and during the conversation revealed to me that they had not discussed my inquiry with the doctor. After few weeks I received the same bill again. I called back this time I was given a different story by a "Sue". Doctor must know about it but decided to have them charge me anyway. She wasn't very confident in this information either. But she was confident enough to threaten me with collections. Here I am asking doctor how come she misdiagnoses me while 3 other doctors say otherwise. I am courteously asking in writing to her to have her office at least waive the frivolous charge and all I get is "we will send it to collections" and not a word from the doctor. Mind you I have had nasodescopy before and never been charged extra like I have been at this office. Also as a note I had a surgery recently on the septum that she found "nothing wrong" with. It is my opinion that this doctor is careless or inexperienced. Her billing office uses predatory billing methods to scrape every little penny they can get from their customers! Yes, you are a customer to these people not a patient. "Buyers" beware.

I scheduled an appointment almost 2 month out and they called me the day before to tell me my…read moreappointment was canceled. They overbooked. Told me they didn't have anything for another 2 months. Then said I would be charged if I did not call 2 days ahead to cancel if I could not make it or found an appointment somewhere else. They're unprofessional, selfish, and hypocritical.

Made an appointment for ear cleaning. Showed up and was turned away, which wasn't mentioned as a…read morepossibility when I made the appointment. They billed me the full amount even though services weren't rendered. I complained multiple times through billing department but bill remains - which I will not be paying

No longer on Trafford lane but great care taken to explain what's going on with my hearing . Came…read morehere for a second opinion.And the difference between the original physician's office is night and day.

This doctor demonstrated no regard for patient concern. During an appointment with him, he demeaned…read moreand belittle my diagnosis. He didn't like my questions and gave smug responses. He provided no treatment and showed no concern for my problem. He appeared to only want to make a sale of equipment and give disparaging remarks when to my questions.

If I were just rating Dr. Nathan, the score would be higher. The back office support staff is…read morebeyond awful. They let insurance authorizations sit around rather than completing them promptly. When taken to task, they lie and deny receiving the forms. The result is that while Dr. Nathan gives good care advice, it ends up being delayed or not happening at all.

what a worst customer service, I called to have a appointment around 4:04 pm ,to day 08/11/25 the…read morewomen she pick up the phone and ask me to hold and when she come up she tack all the information and ask me to hold again ,I said ok, after 10m,another women pick up the phone and ask me what do you need, I told her all the story and she said well i didn't see any information about you let us start again and ask me my name. What a wasting time. I gave 0/10 customer service.

Jeffrey Liaw, MD Terrible experience. My symptoms were…read morebrushed off, and the visit felt rushed and unprofessional. The doctor showed little interest in investigating my concerns and quickly suggested surgery. I left feeling disrespected and without any real help.

I've been to Metropolitan ENT for various things, including implant of an INSPIRE device for severe…read moresleep apnea (it works very well, and I was very pleased with Dr. Swamy). Most recently, I went to have my hearing checked. I worked with Jessica Mooney, one of the audiologists at the Kingstowne office. She was very knowledgeable, exceedingly patient and personable, and extremely thorough. I was able to "test drive" two different brands of hearing aids, and settled on one of them after conferring with her. She answered all of my questions, and was able to navigate through a few concerns and issues I had. I am very pleased with my experience.

Had a good experience at my appointment! I came here for a second opinion. Did not feel rushed…read morewhatsoever, he answered all of my questions, and explained things clearly. I would definitely recommend this doctor to other people who are looking for an ENT.

I thought Dr Mark Rubenstein was an ENT doctor. I went to see him because of a chronic sore throat,…read moreas well as sinus congestion and sinus headaches. I guess I picked him because he had numerous accolades and titles and it seemed he was the chief of some advanced ENT society. Well, I was wrong. He used a light to look in my ears and my nose, and used a little mirror to look in my throat. I brought him a copy of a film of a sinus cat scan, and also some medical history (last endoscopy which diagnosed esophagitis and sinusitis) in 2019. He sort of shrugged his shoulders, said my issues were complex, and to see a doctor of rheumatology. Apparently this dude is more a facial plastic surgeon than an ENT doctor. He actually said some of my sinus issues could be due to implant rejection. WHAT????? He also made a comment about my youthful facial appearance. Another insinuation, I suppose. BTW- I've found seeing doctors during the COVID paranoia causes the patient to receive less quality care. TJB.

Rubinstein clearly has no clue how reconstructive surgery works. He must've fell asleep during my…read moreprocedure because I have had constant pains ever since and the second opinion from other docs has confirmed this. This guy comes across as sophisticated but in reality is simply not a good surgeon.

Excellent doctor; very thorough; reviewed all my symptoms; effectively communicated his thoughts…read moreand plan of care.

Dr. Orfaly diagnosed my problem with fluid behind my ear drum after another doctor had failed to…read moredeal with it despite several appointments. He is very professional and has exactly the right degree of concern.

One word: Superb…read more I'm not one to be easily impressed. So when I say I found Dr. Kim's approach to be thorough and impressive--that statement Carrie's tremendous weight. She's a brilliant individual and physician, and I thank the heavens for her! She's a truly exceptional physician in several ways. To begin with, her reassuring bedside manner is imbued with the kind of warmth, natural ease and calm confidence you would hope all physicians were made of, but rarely are. She makes it incredibly easy to discuss matters with her, and at no point in the appointment did I detect the doctor-patient power differential. It was a very healthy communicative dynamic where I felt completely at ease, heard, seen, understood, acknowledged and validated. She genuinely wanted to understand my experience and the struggles that ail me. She assumed nothing and listened with great care and attention, asking all the pertinent questions. She didn't miss a beat, not a single one. She's exceptionally bright, insightful and possesses a diagnostic prowess that is uncanny. She took the time to properly assess my current ongoing issues, and as equally and thoroughly went over my medical history, labs and other diagnostics, and delved into my childhood ails. Suffering from a series of complex health issues turned chronic, that none of the many top-notch doctors I had seen prior to her even came close to addressing; she, however, was able to give me the sense of clarity and empowerment I needed. She was able to inform me as to what the actual underlying issues, concerns and future implications were, how they were addressable and can be overcome, and presented me with clear options for treatment approaches for best outcomes, and explained here's why. She reintroduced peace and ease to my mind, heart and body. She even held space for me to be able to express my very real, well-founded fears and frustration, and took the time to address them with immense sensitivity and subtlety in her verbal and non-verbal language, and succeeded in putting those fears to rest, whilst rendering me with the courage to face what is to come with resilience, and an a positive attitude and outlook. She's truly inspirational. I felt an immense admiration and respect for her ability in being able to cultivate that response and courage within me. Most physicians miserably fail in this area. She excelled. The finesse in her emotional intelligence and agility makes most others physicians look like emotionally-dense amateurs. Her integrative, holistic approach came as a huge relief because it meant she was examining everything through multiple lenses to gain a well-rounded perspective for an effective, life-affirming cure. She openly discusses her thought process and the modalities she's employing in her assessment and treatment approach with you, so you're in the know. This enables you to begin developing an understanding of your bioindividual health dynamics. Her approach addressed me in my entirety as a whole person--my physical, mental, and emotional health, and psychosocial, energetics and spirit-affirming well-being, that honored me being authentic and true to who I am. By the end of the session she had throughly explained to me the likely root causes of the disease processes and manifestations, and what led to compromising my gut, digestion, metabolism, immune system etc. and where I am currently within the trajectory of my chronic disease manifestations. I felt the burden and disappointment I had been carrying around from being failed by prior medical approaches prior to meeting her almost completely lift off my shoulders by the end of the appointment with her, and left feeling I could finally take a deep breathe with ease again, as the stress and tension my body had been carrying around began to release and dissipate. I finally felt I'm in the right hands, receiving the right care and the right solutions were underway. My inner knowing was that I'm on my way to regaining my health, vitality and functionality, and with that, finally being able to reclaim my life and joy in a very real way. I left feeling empowered, grateful and hopeful. Above all, it was the most validating experience a person struggling with chronic illnesses can receive. Thank you Dr. Kim! You're a Rockstar! P.S. I've been in communication with Dr. Kim and with her front desk, Meredith, with follow up questions and received prompt responses from both. Dr. Kim offered further effective solutions to address and ease my suffering.

PROS: Dr. Kim is one of the most genuine, kind, gentle, and…read morenon-judgmental doctor out there. She is not a pediatrician but majority of her patients are kids. I have been taking my little one to her since 4 months old. We went to her because we did not feel comfortable with vaccinating our baby at such young age. She explained to us her vaccine plan and told us that she would support us no matter what we choose for our baby (vaccinate or not). In addition to prescribing medicine, she also has knowledge about alternative remedies that when used correctly have worked for us. I am also personally seeing her for my Hashimoto's. I have been able to reduce my antibodies significantly since seeing her. I also like that she offers alternative lab testing which allows you to see a more holistic view of your body's status. The lab work that she recommends (but does not force on her patients because of the cost) looks at the levels of various minerals and vitamins that most conventional doctors do not check. However, those are vital to check at least once a year to gain some assurance that your body is in balance and there won't be any issues down the road. CONS: I have noticed that she is not very clear on how some of the remedies should be used. Often times I've had to look them up myself and do some personal research. It was a bit frustrating at the beginning but I was still happy because she gave me options and through my own research, asking her questions via e-mail (she is very responsive), I am able to make my own informed decision on how to treat my baby's illness at the time.