I was less than impressed by this place. I actually wrote a non favorable review a month ago and…read moresee it's been taken down. I received a message asking what could be improved. As I wrote before, your staff had zero empathy during my visit and I will absolutely never go back. Your business seems to focus on getting people in and out of the door. No customer focused at all.

I had an appointment for a filing replacement. When I arrived I asked if everyone working on me…read morehad been vaccinated. I was told it is against law to answer. When I asked the hygienist directly if she had been vaccinated she refused to answer again saying it was against the law to say!! I left the Office with my old filing! When I called and asked to speak with the office manager I was told she was very busy but would get back to me when she could. I am waiting!

Dr. O'Grady and his hygienist came in the day after Thanksgiving to see my ten-year-old son when…read morehis tongue got stuck in his expander wires. We weren't even his patient, yet he and his hygienist sweetly took care of my son and at no charge! The office is peaceful and inviting with a very caring orthodontist behind it all. We are very grateful to Dr. O'Grady for his care and for answering our phone call immediately.

Make sure that you communicate with the O'Grady practice about treatment progress. If you are a…read moreworking parent with an older teen that can transport themselves, make sure that you monitor your young person's progress. The practice will not reach out to you with concerns. My teen was not compliant with elastics. This is out of character for my progeny as normally they are very responsible and conscientious. Treatment was ended without all the problems having been corrected. I did not know this was the case until I found paperwork in my kid's car. I would rather forgo a coffee bar and have better communication. Should have stuck with the other practice in Kentwood. Whether truth or facade it seemed like I was more than a wallet to them.

I highly recommend Advanced Oral Surgery! Dr. Jesin is a genius. I wore dentures for over 20 years…read moreand decided to go with full implants. I've never been happier. So worth it and wish I had done it sooner!

I want to say how much I respect Dr. Jesin's professionalism and character. He saw my negative…read morereview and called me personally to explain the discrepancy in the after care communication. I am convinced that he truly cares about the well being of his patients. I would recommend him for your Oral Surgery care.

I've been a patient of Dr. Larry Majznerski at Align Orthodontics both as a teen and now as an…read moreadult for Invisalign treatment, and I can confidently say he's the best orthodontist in the Grand Rapids area. His craft is truly an art -- every detail matters, and the results speak for themselves. Even after moving out of town, I still travel back to Align Orthodontics because I trust his process and the consistent, exceptional results. Dr. Majznerski and his team are professional, friendly, and genuinely care about their patients. They make every visit efficient and comfortable, whether you're coming from Wyoming, Grandville, or Byron Center. If you're considering Invisalign or orthodontic treatment in West Michigan, trust Dr. Majznerski's expertise and artistry -- he's simply the best at what he does. You'll love your smile and the experience from start to finish!

i would not recommend. He is very arrogant and will not listen to his patients. I had to go to…read moreanother orthodontist a few years later and get braces again because of the work he did.

I switched to this office in the past two years and every service provided has been amazing! I have…read moredental anxiety and made them aware at my appointment before getting a filling. I told them how they can make me feel comfortable and they ran with it! I no longer feel extremely anxious before my appointments and actually look forward to my cleanings and even restorative care! The staff, doctors, and every hygienist I've communicated with has been so sweet and caring. Calvin is the best hygienist and takes all of my needs into account at every appointment.

I have been going here for years but customer service has declined recently. Communication is poor…read moreand the team is no longer focused on proactively addressing any concerns with my teeth.

My cleaning & exam yesterday confirmed my previous positive impression of Dr. Annis & Chelsea. They…read moremade me very comfortable and did an excellent job of explaining the procedures and options. Even the office staff is super friendly & helpful! Definately highly reccomend them Thanks Kent Family Dental from a grateful & loyal client!

My daughter January appointment was canceled due to lack of hygienist, without an option to…read morereschedule until six months later. We'll six months later they canceled again and put her on a call in list. The lady scheduling was rude​ and unprofessional. I always had great service.

Excellent care and staff. I would recommend Roots Family Dental to anyone looking for great dental…read morecare.

From the extremely competent office manager to the dental hygienists to the doctor with terrific…read moresocial skills, the office is warm and inviting. The Dr. isn't pushy, but is very knowledgeable about what should be done for dental care!

Dr. Aric Smith is awesome! He explains everything going on and he is very considerate of patient…read morecomfort and patient care. Results are nothing short of excellence. The assistants are great and the staff is as well!

I don't know where to begin, but know that this review will NEVER begin to cover how I feel about…read morethis office and specifically Dr. Tyler Guinn. I had an amazing initial experience with him to then be treated completely horribly and inhumanely by him in a number of ways. He left teeth 26 and 13 unfinished, causing me agony and suffering, and was completely negligent of my treatment as his patient. I am going to LOSE the teeth he started treating because he left them unfinished and no one would help me since they kept telling me to go back to him and he wouldn't help me even though it was HIS problem to treat. He treated me like I was the lowest human being on earth, and his justification? I was/am extremely depressed. So he gave up on me and treated me like I didn't exist and didn't deserve treatment. Because I was struggling. That was his justification. If you are ever struggling with these feelings, know that he feels you are beneath him. I hope one day he himself or one of his loved ones experiences that because he deserves to feel it first hand. I have been having extreme cold and hot sensitivity with 13 (which I should not be, indicating he likely left nerve tissue still in there or it's reinfected or cracked). I cannot eat and drink without suffering and he should be charged as far as I'm concerned. That is taking away basic human rights to physical nourishment, and he already knew I had an eating disorder, and I think he was intentionally doing that to starve me further and harm me intentionally. And he knew the physical agony I had been having with 26 and he left that unfinished to get re-infected as well. I am going to have to get a biopsy of it and get it extracted, and I very well could have osteomyelitis because of him leaving it open to infection. It was malicious intent. He knew EXACTLY what he was doing, putting me in harms way intentionally. He purposefully didn't finish these teeth so they could get reinfected and cause me harm. He not only didn't care if I had complications, he wanted me to have them. When I called to tell them that I was having problems with the treatment HE did, they told me they wouldn't see me. He never cared that I am suffering and struggling. Someone else tested 13 last week and told me it's still responding to cold and was basically a partially done root canal that is causing problems, and could be cracked at this point. I am taking this to LARA and I have already taken it to the MDA and I want to do more than that. I will take this as far as I can for the suffering he has caused me and the horrific feelings and thoughts running through my mind. He doesn't care about you. He's in this for the money and nothing else. I wish I could make it so he never touched another patient ever again. They ignored me when I called, refusing to call me back, and hanging up on me. One of the most unprofessional offices I have ever encountered and one of the cruelest doctors I have ever seen. Because I was struggling, that's how he chose to treat me. Like I wasn't worthy of care.