Pamela Zaldivar is an absolute gem in the medical world. She doesn't just do her job -- she shows up with genuine care, compassion, and the kind of patience that instantly calms you down. She listens like your words actually matter (a rare superpower these days), and she never rushes you through anything. What really sets her apart is how clearly she explains every procedure, every step, every "why this matters." It's like having a medical encyclopedia that also happens to be warm, kind, and rooting for you the whole time. Her explanations make you feel confident instead of confused, and supported instead of stressed. She's the kind of provider you keep for life -- the gold standard. read more

Appointment was at 11am! Waited over an hour just to get called in! They close at 12pm on fridays! Waiting in the lobby and Got called in after 12pm! Also majority of the staff is already leaving! This place is a joke. I would definitely not recommend unless you want to wait all by yourself in the entire building! read more

Pamela is the best!!! She's very caring understanding she makes my life my toughs so happy by her knowledge and care she truly is a blessing to find her. She's wonderful I been too many doctors nothing compare to Pamela read more

I don't appreciate how doctors office schedule you for an appointment, if you are late you have to reschedule yet if the doctor is late then that's just business. I came to this office with my grandmother as she was a new patient, her appointment was at 3 P.M. we were there at 3 P.M. however, the doctor did not come into her room until () we just sat in a cold room for an hour, it's unprofessional in my opinion and it shouldn't happen, the same way the doctor is very busy and we must respect his schedule is the same way the doctors should respect the customers. Had we not waited a week for this specific appointment we would have walked away but due to the nature of why she was there we decided to stay. Update: We decided to give this clinic another try since we moved back to IE. Looks like nothing has changed here. Her appointment was at 11:15 (we arrived early), it is now 11:48 and she is still in the waiting room. Be prepared to waist hours here read more

The physicians here are probably fine - once you get past the snarly incompetence on the front end. The rest of the practice is packed with people who simply don't care. Their main thing is to collect your co-pay. If you call, they won't answer. You leave a message, they don't call you back. When you have an appointment you are made to feel like an imposition. They really do seem like they'd rather not have patients. And of course, the wait times! We all know that a general practice like this one is trying to make money by packing way too many people into any given day. But these guys overdue it so much that everything is compromised. Never had an appointment be even close to on time. Be prepared to wait at least a half hour and sometimes more. Bring a book. And then, once you're finally being seen, guess what? You got it. The doctor is rushing you out because she's got to see 6 people in the next hour to get back on time. Lastly, Dr. Tadros, the star of the team and the main reason for the positive reviews, has left the practice. That probably tells you all you need to know. In short, you can undoubtedly do better elsewhere. (And now, a few hours later they respond with a cut and paste that they use for all complaints. Right on brand! We don't really care but we want to make it look like we do. Utterly meaningless.) read more

I've been seen by Dr. Sharobiem several times as needed. He's always very attentive and addresses the issue that I'm being seen for. The office is always clean, and the office staff is always professional as well. I would recommend this office to friends. read more

I arrived here on Wednesday for the first time meeting my primary care doctor and I am beyond surprised at the level of compassion that I was shown by Dr. Vasquez. He took AMPLE time to listen to me and get to know me as a person in addition to my medical history. The front desk attendants were friendly and sweet. The facility was immaculate with no dirt or dust anywhere and I felt very comfortable with the surrounding neighborhood. The biggest plus is that my new office is literally FIVE minutes from my house. I am so glad that I gave this place a chance. I actually picked it out from the Yelp reviews and I am so glad I did. read more

Such a nice office so much is updated in there making you feel at home. Office staff is so nice and understanding.

The staff is supper friendly and I truly love how my primary care Vincent Vasquez goes above and beyond for his patients. I love how they use Healow app for a quick easy quick response for communication and questions to be answered. Keep up the amazing work, Optima, health of Riverside. read more

Dr Sharobiem has been my primary doctor for eight years, he is kind and caring, and most importantly he listens to you and does not dismiss you. You do not have to be afraid of his white coat, he takes time with you. I so much appreciate him. He also has put on new staff, which helps out , the girls are great that handle the front office. Every one treats you with respect. Thank you for your time. Karen Herrold read more

I am so grateful for Dr. Andro Sharobiem. My mother started seeing him as her Primary Physician in February 2023. My mother is 81 years old and has been a very active lady up until her husband (my father) past in September of 2021. We both were his caregiver for the last 6 years of his life. My mom put here medical issues on the back burner (so to say) and all of the doctors that she was seeing at that time kept loading her up with different medications for this and that. She has been having back issues since dad past and come to find out she has: 1) multilevel degeneration 2) chronic compression of T11 3) mild degree of slipping of vertebral bodies Dr. Sharobiem started immediately working on getting her off some of the medications that were not necessary, got blood work, X-rays and a MRI completed. On May 16th we had a appointment to see Dr. Sharobiem and he went over mom's MRI report, he took his time to listen to her, what she had to say and how she was feeling. He gave mom a referral to a Spine Specialist, Dr. John Steinmann, and mom has her first visit on May 23. AMAZING response! What I personally like about Dr. Sharobiem is that you can tell he is truly sincere, he cares for the patient at hand. He listens, he has a very gentle spirit and is honest. The Staff is AMAZING and extremely helpful. Personally if they took my insurance I would change physicians in a heart beat. My 2 sisters, and I, are very blessed that we have him taking care of our mama! read more

Dr Sharobeim has been my doctor for 7 years. He is the best PPO you can ever have. HE LISTENS. He understands your issues and makes quality recommendations. And he has the best office staff. They are friendly and well trained. They do everything possible to coordinate and arrange prescriptions, appointments and follow up recommendations. I am blessed to have met these folks a long time ago and I would not go anywhere else. read more

Dr Sharobiem is the best doctor ever! He treats you as a person not a number, fantastic bedside manor. I 100% trust his opinions, knowledge & treatment plans. read more

Great group of people always on time no matter what time it is. Kind and caring staff answers all questions

I asked my medical colleagues what new doctor to pick and was directed here. Though my first appt was with Claudia Medina Salazar, PA-C, she was very thorough. She spent nearly an hour with me. I really appreciate the front office staff as well. I went in for a multitude of issues. All were addressed. read more

I love the care and interest in my health from everyone at this facility. Get in on time, don't have to wait in the exam room very often. I didn't want to do this review because I don't want it to get busy but my doctor is wonderful! Dr. Sharobien is thorough at all times. read more

This review is for Dr Sharobiem. I hope whomever manages this Yelp accounts shares this with him as my review is nearly 14 years overdue. I was in my early 30's and woke up one day SEVERELY ill. I was fighting for my life. I had been to several doctors, all with no answers or misdiagnosis because I had a "mystery illness". I had just been fired from another doctor because I wouldn't take his anti-depressants. My EKG was abnormal and I was severely weak and had a 24/7 migraine for months and was slipping further and further away. I was super skinny! My mother saw another doctor at his practice and called and got me an appointment with the new doctor there. Dr Andro Sharobiem. He was also stumped by my illness as most of tan bloodwork was fine. But he ran a bunch more tests. One was for Lyme disease. The test came back with only one positive band (41), however, he was a young, "hungry" doctor that clearly wanted to help me and he said, "I truly think this may be what you have." That phone call saved my life. I didn't go to the infectious disease doctor he recommended but I found an LLMD (lyme literate medical doctor) and she gave me my first injection of antibiotics. I was able to get out of bed within 2 days. I later moved on to a PICC line and IV antibiotics and later a pacemaker because lyme attacked something in the electrical system of my heart. I was so sick for years and never got to send him a letter to let him know he saved my life. Nearly 14 years later (this all happened in the last half of 2009), I'm still sick, because it took so long to get diagnosed and because the doctor prior to him put me on steroids (which helped pushed the infection into my brain). But if he is anything like he was back then, he is still a wonderful, caring doctor and I wish him nothing but the best. read more

I love everyone here! Everyone has been very helpful and they are always on top of things! It's very comfortable here and they always help me out as soon as possible! read more

If there were 10 stars to give this medical facility it definitely deserves it. Dr. Sharobiem has been our physician for over 10 years. Being retired from the medical field im extremely cautious about who i trust with our care especially when it comes to my husbands medical problems. He is extremely attentive does not rush you and explains in detail your condition and what tests he will be performing and what treatment he will be rendering. His office personnel is extremely professional and will always call you back with answers to your questions and messages. I just cannot say enough in regards to Doctor Sharobiem and his wonderful staff! read more

Hands down the best office to go for your health needs. My dad has no complaints. The staff is very friendly and attentive. Whenever we need refills they are on it! One of the best offices here in riverside. read more

This is the best healthcare office in the IE! So many kind employees with the fastest response time. A million stars x10! AMAZING!!!

Just wanted to share how remarkable Dr. Tadros is! This lil' gal is personable, professional, extremely easy to communicate with, & passionate about her patients. Thank u Dr. Sharobiem for adding her to yur practice.. she's a great fit! Michelle Imlay-Dean read more

The Dr.s at Optima are amazing. I went into the Crestline office for a post op check up and they realized something was not ok with my incision site. The staff and Dr.s took great care of me and went above and beyond working with my Dr.s in Irvine even after the office was closed and texting me directly with updates and getting my prescriptions filled. I can't thank them enough for showing true care towards a patient. I higly recommend them. read more

I have been coming to Dr Sharobiem for at least 14 years. I absolutely love coming here. The front offices girls are very welcoming and friendly. Dr. S has always been so caring and supportive would highly recommend coming here. read more

Quiero dar las gracias a los doctores por tan buen servicio son muy amables por contestar todas las preguntas por sus atenciones a todo su equipo de trabajo la oficina está muy limpia cuando uno entra huele muy bien y todo se mira muy limpio total mente recomendada. read more

I really love how clean this office is and the staff here is amazing.Thank you to the doctors for all of their amazing care.I definitely recommend this office! read more

The lack of care my mother received is unbelievable. She went in for an appointment and was not feeling well, shortness of breath and swelling. Dr. S. told her that she was not there to see him for that reason and to schedule another appointment. She scheduled it for 1.5 weeks later. The day she arrived they called 911 off to the hospital she went. Spending 43 days in the hospital/rehab facilities. Once released Optima Health was HORRIBLE at getting her seen by the Primary, PT, OT & others. Finally we canceled them and signed her up with AMAZING doctors at PIH. They put together a team of doctors, nurses and a wonderful case worker. She is getting the care that she needs. She stated that she has never had such good care as she is getting from PIH. I just feel like Optima was about that extra co-pay and not the patients health. Forget the office staff...they are the worst I have ever encountered. read more

Dr. Vazquez is amazing! He is very personable and takes his time with you to ensure you have the best care. He is well-rounded and walks through all aspects of health. I was very sick multiple times and went to see him and he always implemented a great health plan with me and made a follow-up appointment to make sure I was recovering well. It doesn't take that long to see him and appointments are easily made. He's the best doctor I've ever had. And now my family goes to see him because of how wonderful he is. Not once did I leave his office with questions or concerns that weren't talked about during my appointment. I felt very valued when I left. Great office with great doctors! read more

This doctor group is pretty good. Getting adequate care. Personable. My problem is that they are miscoding my insurance. They put extra codes in my file for things that were not of significant importance and then I'm billed for them after insurance took care of most of it. The codes cover minor things of which I never came in for or things that I have already been seen for during prior visits. It's getting quite costly. When you leave their office ask them what they coded in your file and if you agree that that's what you were actually seen for. Otherwise, they'll say you owe it when you were not seen for those issues in the first place. read more

Dr Sharobiem has been my primary for over 5 years. I highly recommend his practice. Every single of his staff is knowledgeable and truly show that they genuinely care for their patient's. Your not just a chart number to them.Dr Sharobiem really does his best to address your health needs. read more

I first met Dr. Sharobiem when he was my mother's MD. He was kind and compassionate with her, and helpful in explaning all that was going on during her transition time into hospice for our family. I knew that he was the sort of physician I wanted for myself as I was aging. He is thourough, listens to your issue and helps to solve what is going on...and that is what I need in my doctor. I am pleased everytime I see him and his office staff. The offices are always clean and that is a real bonus as well. I cannot say enough about him...he really cares about his patients! read more

I saw Dr. Andro Sharobiem today for the first time and he was absolutely amazing. So caring and compassionate about his job he was quick and efficient and actually took the time to talk to me. Office staff was VERY friendly and the office was very clean and nice. I highly recommend him read more

I always feel well cared for by Dr Sharobiem and his staff. He is a skilled doctor with a genuine concern and excellent bedside manner. He is very responsive to my medical needs. read more