This has to be the absolute worse customer service in any company. They do nothing to help the customer. Only try to sell you more stuff. I was on the phone with an agent claiming to be a supervisor who couldn't do anything to solve the issue at hand. I went on the virtual chat with the company and it was solved instantly!! Come optimum be better if you want to keep your customers. read more

Optimum is nothing but liars especially the customer service they give you the run around . Ohh give you a good price but only for a year I've been with them for 20 years I can tell you something I don't want to be with them for another 20 years read more

Today, I called to cancel my internet service, which I had for several years. We decided to switch to Allo because they were a bit cheaper and we kept having issues with our internet. My husband had already arranged for Allo to come and set everything up, and he asked me to call Optimum to cancel our service. I spoke to an operator named Glen, operator number BWO (though I'm not sure he provided the correct information). Despite explaining multiple times that I wanted to cancel, he kept pressuring me to stay. Normally, customer service might try a few times to retain a customer, but I had to repeat to him 10-20 times that I was not interested in staying. It reached a point where I had to ask for his name and speak with his supervisor because he was refusing to process my cancellation. He wouldn't transfer me to his supervisor and kept me on the call, essentially holding me hostage while continuing to offer me options. He ignored me and spoke over me, persisting in telling me about the offers he had. I eventually had to hang up and speak to someone else, and I asked her to file a complaint about this employee. I've never encountered such a rude customer service employee. Someone should review this conversation and consider disciplinary action because his behavior reflects extremely poorly on the company. read more

EXTREMELY disappointed! I've had Cablevision for 30 years. They told me I should switch to the fiber optics because I was asking for a lower bill. It's a bit lower, but still very expensive. You would think you could get a break after 30 years. The service on the fiber optics is awful. There is no timer and the TV shuts off every four hours even if you shut off the energy saver. If I want to keep the TV on, it's my business I'm paying for it - Sick of Are you still watching? I ridiculous! I would've never changed the service if I knew there was not going to be a timer. Plus it cuts out for no reason and changes the commercials . Mid stream & sometimes during shows It's just a terribly made service. I advise you to keep your old cable i they said they are no longer offering the old cable . I don't recommend you changed to fiber optics It was a mistake for me. especially If you like to keep the tv on for pets when your not there. read more

Do not punish yourself by using optimum- they have terrible customer support after you wade through prompts to get a human- meanwhile they want to sell you other services while providing service that does not work - a complete nightmare! Their hardware is low quality and the only fix is to have a tech come to your house- complete waste of time- This company is terrible and their service is much worse than that - sprint away from using them don't run - it's complete torture and you will regret using them! I would give negative stars if I could read more

Reliability is rapidly deteriorating. 5 outages in past 2 weeks, 5 to 10 hours in duration. Optimum Wii not share reasons for outages. 8/6/2025 read more

Drove 1.5 hours to Toledo bend lake in Louisiana to meet them after 7 text email. then called yes will be there then at 4 pm get text the rescheduled it. Horrible customer service no respect for your time. no local numbers or people you can contact. We have 4 services with them. James read more

Buyer be aware. You call to cancel, they set you up with a so call "temporary suspension" and before you even know it, they not only charge you for $10 disconnect, but retroactively. Disgusted by this. Paying for a service I didn't even receive. read more

Worst customer service! I was lied to over and over about ways to save money. Spent over 1 hour on the phone, was told complete nonsense, was told I would be called back and of course I wasn't. Then spent another hour in a chat with 3 different reps. Again was lied to. One rep said one thing and the next said something else. I also received an email from them saying I was being charged an additional $10/mo for an upgrade to 300 Mbps. I ALREADY HAVE 300 Mbps! What is going on?!? I think their reps are told to waste as much time as possible because most people don't have 2 hours to waste. Not sure if Verizon is any better. I think we need more competition in the cable/tv/internet business on Long Island. read more

OPTIMUM - UNPROFESIONAL SERVICE Stay away from Optimum mobile!! I had internet service with them for a year. The price jumped 60%! When I called to cancel the internet service, they offered me free mobile service along with a credit for $150. Upon transferring the lines, there was an issue with one of the lines and when I they called me to rectify it, I realized that some of what was promised was not included in the notes or the account. I requested that they cancel the service and the games began. I was on the phone with them for three days, three hours each day and they transferred me to at least 4 different people/ department each day. They stated that there were so many issues why they were unable to cancel the service. I had to record the call and the times and inform them of that. I will report them to Better Business Bureau and share the documentation and recordings that I have collected. This was the worst experience I have ever had with a company. Very unprofessional, pushy and incompetent service. Take heed and stay away from them!! Take my advice, do as I do, record everything, let them know this and get your confirmation number before you get off the line. If you are looking for good service, this is not the company for you! read more

My Optimum service was always very slow even with the 1GB plan, and I would be kicked off the internet regularly. When I tried to cancel to switch to another company, the retention representative kept me on the phone talking about all the things they could fix for me, and when I still asked to cancel, they hung up on me. When I called back a second time, the same thing happened. By the third time, I was already tired of it and kept asking to just have my service cancelled, but they kept on talking like they didn't hear me. I eventually gave up and told them I would just cancel in person. I'm pretty sure they are just following a script, but the customer service is terrible. They refuse to cancel your service over the phone. read more

RUN !!! WORST CABLE COMPANY EVER!! They convinced us to switch to fiber optic which is a total nightmare. Freezes and cuts off TV constantly. They also lied and increased the bill. They should be investigated for fraud and theft of services!!! read more

I am not really sure how they operate any longer' My girlfriend called to discontinue service because we are moving. After a long wait, she got CS and they gave her this huge hassle and run around it was like speaking to an old time used car dealer. she couldn't make them understand that she didn't need the service any longer, they then transferred her to another department (essentially calling in a closer) and they proceeded to try and convince her to transfer service to her new home. (We have Fios there already) The level of amateurish tactics is embarrassing This whole company has gone steadily down hill in all aspects. TBH our FIOS service is far superior and the customer service is comical. - read more

Just try and Cancel! Sure when you call to complain they are very accommodating to give you account credit and are extremely nice. When I truly couldn't take the wifi connection issues and poor cell phone service, I still am unable to cancel my wifi service because I wont agree to the terms of their policy to charge me for an additional month of service AFTER I returned the router!! They said because I wont say YES to the terms they cannot take my demand to cancel my service. oh A manager will call me within 48 hours, but the rep said he will say the same thing. They are all about getting you signed up , but hold your account hostage! read more

Hello neighbors. I am contacting all Optimum customers and other carrier customers. In February, I called the Optimum Retention department at 877-694-9474 to inquire about their current promotions. At that time, I was paying $325.00 per month for Internet and TV. They quoted me a price of $168.00 for Fiber Optic and TV, but I also had to pay for one cell phone service for an additional $50.00 per month. This was a guaranteed price for 3 full years. Three months have passed and everything was fine. The setup of Fiber Optics took some time, but I never experienced any major issues with cable. Now, Optimum claims they have been undercharging me and raised my Internet and TV by $120.00 a month. Has anyone else experienced this? It appears that Optimum's sales strategy involves offering low prices to customers who switch to Fiber Optics and become their cell phone carrier, only to raise prices later despite assurances of a locked-in price. This is an unacceptable business practice that must be stopped. What actions can I take, and if other Optimum customers have been similarly misled, what can we do? Make sure you sign and share petition. Not happy with Optimum? Did Optimum give you a decent price only to double the price a few months later? Sign my Optimum Petition to stop these horrific if not illegal business practices. Optimum Petition: https://chng.it/58fGKZrFXf SIGN and SHARE. read more

Sports package is $15. I wanted to add it. They told me I would have to rebundle and would cost $92. Ridiculous or what?

Terrible quality the price you pay is not for the same output the mbps you signed up for be lucky if you even get 1/3 of that speed just a waste better off going to a deferent company read more

Stay far, far away. Not only is their service spotty and unreliable but they are crooked. They manage to hold off cashing your check until they send out the following month's bill and add the previous "unpaid' amount to the total. This has happened at least two or three times. They held onto one check for a month. I know the post office is bad, but not that bad. They also cancelled my land line and told me they don't know how it happened, but a day later I still don't haver my phone back. They did manage to email me a bill for the "new service". Good luck to them. read more

I was planning on buying this internet for my move, but I didn't complete my order since I couldn't book a specific date to receive my modem. I was planning on completing the order as it got sooner. I received endless calls, texts, and emails from their sales team. I told them very explicitly "I am going to finish the order next week, please stop calling" they said ok! however, the calls never ended. It felt like a scam and ultimately hunted for ANY OTHER SERVICE. I'm going to be paying more for this other service, but this sales approach by optimum really did me in. do yourself a favor and make sure they don't get a hold of your number. read more

Bait and switch. Don't do it. I switched to Optimum under promise of a quoted rate and a $400.00 gift card. Was then charged significantly more than quoted and had to spend hours and hours on the phone and add cell service to get a rate close to what was quoted. Also spent several hours to unsuccessfully get my $400.00 gift card which has never come. When they come to your door with a deal. Close the door. Super frustrating experience and total rip off. read more

Stay away!!!! Customer service is the worst!! They raise your bill and you can't get anyone on the phone who knows what they are doing!! You are transferred to all these different countries, and they are all robots that give the same answer. " we are sorry but we can't help you" there are NOOO supervisors, and managers. The store is no better they don't care about you, and your bill, only to sell phones!! I am looking into Verizon I hope they are better read more

I had an Optimum appointment scheduled for today. Two years ago, I opened an Optimum account at another address before realizing I could use Verizon instead. I cancelled my Optimum service for that address immediately. Again, this was two years ago. Well, where did the Optimum technician go today? You guessed it--my old address. Even though Optimum must have that address marked as "cancelled" in their system, and I explicitly asked to begin service at my _new_ address. They didn't call or text me to confirm the address. They didn't provide an account I can log into to see which address the technician would go to (no, I need to have started service for that--why?). Instead, I had to talk to Customer Support for almost an hour before they understood the problem and agreed to send someone out tomorrow. I only hope that person can figure out which address to go to. In short, I wish I could still use Verizon. read more

THE WORST INTERNET SERVICE IN EXISTENCE. Our internet went out and me and my family member spent over a combined 15 hours trying to get in contact with them for service. After hours and hours of calls, a technical support appointment was made for days later and it was no help at all because it's an outside cable issue, not a personal one. The technical support appointment was useless because it was an outside problem. On top of waiting for hours, I was then LIED TO AND IGNORED--they said it was an outage that would be fixed early the next morning (there was never an outage!) and it, of course, was not fixed. After not having internet for 5 days and having been screwed over as a remote worker, we're being told there will not be a resolution for another week. Stay away if you're a remote worker--they don't care if you lose your job and livelihood!!!!!! read more

So my delema contues with Optimum. On July 23rd I had my first of 4 appointments with them to have my old Optimum coaxial 1 G service upgraded to their new fiber 1 G service and it save me money. My bill would drop from $110 to $45 and August would be free. Well on their first attempt someone showed up and said that the fiber was not broadcasting or no signal on the pole, they needed to reschedule because the problem was on Orange Turnpike. So someone came the second week and again I was told the same thing and that a few people on my block have been without fiber internet for almost 2 weeks by that point. On week three, the third try, I kept be notified that the appointment was being delayed. And when the last notification came for the new expected time, I had to go to my night job, so I had to reschedule. So that brings us to today. Someone came at 8:30, without calling, that's fine he showed up. He said his machine is reading good signal, that's good. I asked him to please connect the fiber system up and make sure it's working before disconnecting the old system. But he instead cuts all the cables, instead of unscrewing them, then connects the fiber router to find out the signal dropped. Now I have no internet, he says he's only a fiber guy and doesn't have tools to connect coaxial wires. He'll put in a ticket to have things fixed by tomorrow the soonest. Have a great day. I called customer service they were of bbno help, they said we'll try fix it as soon a possible. How reliable is T-Mobile for streaming TV and movies for 3 people watching 3 TV'S at the same time at night read more

Optimum has to have the worst customer service ever. We canceled our service in September, and I immediately returned the equipment to the Pilot Point store in Texas since they never sent a return label. I dropped off the equipment, watched the guy scan each item, and received the receipt, though it had the wrong date. (Why was a receipt given to me in September dated for July?) Now, they are trying to charge me $525 saying the equipment was never returned. They still have our address as somewhere we lived five years ago, even though we were receiving services at the new address. About a year prior to canceling, we had new equipment installed, so I'm guessing they never scanned the old equipment back in, and that's what they are trying to charge us for. I'm not putting up with this shakedown. Other neighbors have also complained, and I think that's enough to go to the local news. read more

Terrible customer service and outrageously high prices. Switching to another provider because there is no fixing the issues with optimum. read more

So we finally had service restored after almost 5 full days! Three Optimum trucks finally showed up this morning. I spoke to the technician who was surprised that I had no service since Sunday. He said he just received a call from a dispatcher in a country he could not identify but he heard chickens in rhe background. So there's the answer. They identified an outage 5 days ago but it took them over 4 to send someone to fix it due to "communication issues." He was equally disgusted as I was and remarked how ironic it is for a communications company to fail so miserably at communicating. Beware of Optimum ! read more

Optimum Customer Service Employees are the reason they put instructuon on Shampoo bottles

They don't seem to communicate between departments been calling 6 months about bill being too high,crickets today switched to fios same channels 3x faster internet, $50 a month cheaper, now they want to be my friend read more

Optimum service consultants, including in the Retention Department are routinely ignorant, deceptive or frankly dishonest. Unfortunately, Verizon is actually more expensive, if you can believe it, so we don't have much of a choice. I gave them the opportunity to correct their errors or stripping them of the services that make them profitable. I ended up cancelling all premium channels (which are horrible these days anyway). They still screwed me. My suggestion, especially with t.v. is to stream Netflix and Prime, and go to stripped down t.v. read more

We experienced a total outage going on 5+hours. No internet or TV or phone. It is not storm related. Weather is fine. We have electric power. We cannot get a response from Optimum. All they say is "we are working on the outage". Cannot tell us why. Cannot get to a live person. Poor customer service. Going to switch and finally cut the cord or perhaps Verizon service. read more

This company harasses you even when you sell your house and want your services turned off. spent 45 minutes on a chat and still don't have an agreement to shut down service and stop billing me. read more

The man on their hotline called me a "bitch" as I was attempting to cancel my service. I heard him clear as day. Horrible company.

My 81 yo dad is being battered by them. The tech came out. Dad told him he was moving and to cancel. The tech took the boxes middle of May. After 3 phone calls. The assurance was they would take care of it. Now middle of Sept and we get a bill for 434 dollars. WTH. Leave him alone. Cancel from May. He paid the may bill and moved June 1. Poor customer service. Don't use them. Can't change the battered above it was supposed to be badgers him read more

Crap support find a more attentive provider . Spent hours on the phone with India , Ukraine , Philippines to no avail

I wrote the following letter to Dennis Mathew, Chairman of the Board at Altice about my experience with Optimum. Dear Mr. Mathew: After 30 years with Optimum we canceled cable services for TV, phone, and internet as well as mobile phones. Raising our rates $40 monthly and getting a snide remark, "Optimum didn't raise your rates, the federal government did and there are no more promotions," prompted our leaving for streaming services. This departure cost me about 20 hours on the phone with Optimum associates who suddenly found all sorts of promotions and perks to keep us as customers. However, the abysmal customer service and exorbitant fees are why we left Optimum. We tried to return the equipment on Tuesday, November 26, 2024 to your Yonkers store. The customer disservice representative refused to take it, saying, "The system is down." We had to make a second trip on Wednesday, November 27, 2024 to turn everything in. I called and spoke to another associate in retention and got a confirmation number, which I wrote on the receipt. She promised me I would get an email confirming my cancellation within two hours. It never came. At 4:37 p.m on Thanksgiving, Thursday, November 28, 2024, I received an email dunning me for $730 in equipment because your company did not credit me with the return. After I responded I got a message that this was a no-reply email. I tried again to email at contact@optimum.com, which was also rejected. Your company seems to have written the book on how NOT to treat its clientele. I have attached TWO copies of the receipt: a PDF and JPEG copy. PLEASE UPDATE YOUR RECORDS. read more

I just moved to an area where I HAD to get optimum because unfortunately there the only cable provider in my area. I had spectrum where I was living previousely which is a great cable company. But the employees at Optimum cable are some of the most incompetent people on this planet. Every time you call, they have to place you on hold 3 - 4 times because they have NO IDEA what the hell they are doing. No have a complete answer to your questions, or any solution to your problem. If you do not have to purchase optimum save yourself a headache and run! read more

If you have optimum please, I know it's a long story, but read till the end!!!! So my interactions with Optimum: on FRIDAY Person #1 Oh so sorry for you inconvience WE CANT GET ANYINE OUT UNTIL wednesday . Me: unacceptable Person #1 ok Tuesday 1-5 Me: nope unacceptable Person # 1 ... ok Monday 12-4 ( OK WHY DIDNT WE START THERE) ?? So i get confim for monday1-5 not happy but ill take it ... Me: try to call again to see if we can get some one sooner... person # 2 I'm so sorry for your inconvenience ... me : give whole story all over Them : hold please I'll transfer you Me: WTF PERSON # 3 Hi how can I help you? Me : seriously? Didn't the other people I just spoke to tell you what was going on. Person # 3 yes they did Me : then why the hell are you asking me again Person # 3 i'm so sorry for your inconvenience. Me : no you're not Person #3 : I wish there was something I could do to help you, but there are no available slots for technicians to come out . Me: I work from home. My daughter works from home. We need the Internet or you could pay our salary Person #3 again I'm very sorry for the inconvenience we can credit you $20 Me : stop telling me that cause you're not . And what the hell is your $20 gonna do for me Me : can I please speak to a supervisor Person # 3 we only have one supervisor on tonight " SHE" is on the phone with someone else Me: I'll hold .. Person #3 OK (5 minutes later)I'll transfer you to my supervisor Person # 4 good evening. This is the supervisor. Me: ( its a man) I said oh they told me the only supervisor on call today was a female wasn't expecting you to answer. Are you really a supervisor or are you just the guy at the next desk? Person #4 There are three supervisors this evening Me: So the last person said thereonly was only one... so basically are you just the guy in the next desk or did the last guy lie to put me ?? I want to speak to a supervisor Person #5 hello this is supervisor such and such couldn't understand her so didn't know what her name was Me: are you truly a supervisor ? Person #5 yes, I am a supervisor and I understand your inconvenience, but I cannot reach any technicians . Me: You really notsorry and stop reading from a script!! can you tell me where you're located #5 I'm located in India Me: well no wonder you can't reach anybody. They're calling from India what the hell this is absolutely ridiculous # 5 she says I can have somebody between eight and 11 this evening Me: seriously ? Ok OK not sure why it took me two hours on the phone to get this far ? I say thank you and I say I appreciate your help NO Confirmation was ever sent for that appointment. So after about 15 minutes away, waiting for our confirmation, I decide to call back and recheck Person#6 good evening thank you for calling Cablevision Me: I'm calling to check on a appointment that I received for between 8 and 11 PM this evening, but I did not receive a confirmation in my email. Can you please confirm it with me? #6 I am so sorry for inconvenience ( omg i cant take it) Me: I go through the whole story again #6 again I am so sorry for your inconvenience. There are no technicians available all weekend because they are out working on the polls so there are no appointments booked for the weekend. I'm not sure why they told you that. Me: you've got to be kidding me ? #6 no mam ( ugh mam) im not i wouldnt lie to you Me: I have basically just been lied to from five other people before you so excuse me if I don't believe you... No's show for appointment friday evening or saturday morning ... I call saturday: Person #7 good morning this is cable vision how can I help you? Me ; ( in my mind im going WTF) I go through the whole story again Person #7 I'm sorry, but those appointments were canceled!! Me: WHAT?? # 7 yes they were cancelled , we can have someone out monday morning... me: im defeated Monday morning between 8-11 11:09AM HE GETS HERE.. 11:56 .... I CANT FIX IT YOU NEED A LINEMEN..... Yes... now we wait again!!!!! read more

This is only a 1-star review because I cannot make it a Zero or Negative Star! What went wrong?...systemic problems with customer service. I lost Cable and Internet on July 3, 2025. I called customer service (CS) on July 4th and the CS representative (CSR#1) was told is a problem with my modem. So they sent a new Gateway. I followed the self-install setup process and it still would not connect to the Internet. I called CS again on July 8th to troubleshoot the issue. CSR#2 then informed me that it was never a problem with the modem, but it was a problem with the main lines at the road. CSR#2 then scheduled a technician to come to my house on July 10 between 8am - 11am. The technician never came, never called...no notification or communication of any kind. I called CS again that afternoon (appx 12:00 noon) and CSR#3 told that there was no appointment ever scheduled. So CSR#2 lied. CSR#3 said "there is an error in our system and I cannot schedule a technician". She assured me that she would continue trying and would call me back in 20-30 minutes. After 1.5 hours, she called and said she cannot schedule any appointment...end of conversation, no help, no resolution, but assured me the escalation team (ET) would call be back within the hour to schedule the technician appointment. I never received any call from the escalation team. Again, the CS representative lied. I called CS again later that evening (appx 5:30pm) and talked to another CS representative (CSR#4) who said "there is an error in our system, and I cannot schedule a technician" and again said he would pass it on the escalation team. I now have zero confidence in your ability to provide reliable services since you cannot connect to your own in-house network! I refused to hang up and be left again at the mercy of a company that does not follow through on their call backs. I requested to speak to a supervisor and was told there was no supervisor available, and they would call me back. No! Given your track record of callbacks and lack of customer support, I refused to hang up until I spoke with someone higher in the chain of command. Eventually, when the CSR#4 realized that I was not going to let this go, he said he would pass the case on to the ET and they would call me back. What!? Is this some kind of corporate shell game to keep passing the customer around until they give up?! I demanded a phone number to contact the ET directly when they inevitably would fail to call me back. CSR#4 refused and so began another 20 minutes of 'how good and reliable our customer service is"...a complete lie based on personal experience at this point. Eventually, CSR#4 connected me directly to the ET (let's call them ETR#1). ETR#1 assured me that they could resolve the issue...the issue of simply scheduling a technician. After another 30 minutes, the ETR#1 said "there is an error in our system and I cannot schedule a technician...because there are no technicians in your area." What!? The same canned response again! This time though, we get the root of the issue...your company does not employ technicians for service calls in the service area. At this point I was furious. ETR#1 said he would pass the case on directly to the technicians and they would call be back within 24-48 hours to schedule the appointment. I have absolutely zero confidence in anything your company says! I asked for a phone number to contact the technician team (TT) when they fail to call back. I was assured by ETR#1 "how good our technicians are and can guarantee that they will call you back. In fact, I'll monitor your account and if they don't call you back within 24 hours, I'll follow up with them personally and then call you back"...again another fail and lie. It is now July 14th...still no call from the TT, still no follow up call from the ET, still no service appointment, still no cable or internet, still no resolution. So for almost two weeks now I have been without Internet. What makes this even more an issue is that I work from home and depend on reliable Internet. I have had to buy a mobile hotpsot and data plan from my mobile carrier just to limp by. The next call to CS will be to tell them no technician is needed and I am canceling your service entirely. As a side note, CSR#2 credited my count $50 for the inconvenience, which was only a few days into this ordeal. Since I have been without service since July 3rd, I expect my bill to be prorated for the actual days that service was provided. Will this happen? Likely not, given the incompetence of the company. read more

Optimum is a bunch of scammers. Took 2.25 hours to cancel service via chat as you can't call on Saturdays to cancel. My billing cycle ends 7/15 and they finally cancel it but on 7/16. I argue they are forcing me to pay for another month. He tells me I'm wrong. Took the equipment back and they confirmed I will be billed and need to call while I'm very busy at work on Monday the 14th. Total scammers that hold you hostage. NEVER TRUST THEM. read more