We went on to the store yesterday, and Joshua hooked us up, shout out to him!…read moreme and my brothers got new phones because we are going out of the country, he showed us that it would be cheaper, switching from our users to Verizon. thanks again to Joshua

Tried 2 different Verizon wireless internet modems. Never could get any kind of connection speed,…read moreonly about 3 mbps versus 50 mbps advertised. Cancelled account and returned both modems/equipment. Since then, Verizon keep emailing me saying I have been charged $200 per modem for unreturned equipment. I returned the equipment in the return boxes they sent me immediately upon receipt. I received separate emails from Verizon for each modem saying Verizon had received returned equipment and account was closed and clear. I have provide this proof to Verizon but they continue to send me emails weekly saying I've been charged $200 a piece for the 2 modems. I have told them charging any previous payment method they may have on account for this or submitting any negative report on my credit would result in litigation and possible charges for credit card and wire fraud. They need to send me proof of account closure and no balance due.

249 for a ipad screen repair from a third party is ridiculous when Apple charges the same priceread more

Phone repair pro always provides the best phone repair, whether it's replacing a cracked screen,…read morereplacing a battery or just replacing a screen protector. You can always count on the best customer service and a great team.

I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!

Internet option has always worked well for us and you can not beat the price w/no contract.read more

I was there 7/31 for a new phone.customer service here are so nice and helpful.Thank you Derick for…read morebeing so wonderful with cares.God bless you all.

I love this store. The employees are so friendly and helpful. I'm semi-tech inept and they are…read morealways so patient with the gaps in my understanding and are able to explain things in layman's terms. As long as I'm in Tyler I'll keep coming to this location. Keep it up, y'all!

This place was awesome. The customer service was cheerful, helpful and satisfied all of my…read morecustomer needs without a hiccup. It shows when people enjoy or feel valued working for a company. It SHOWS! Thanks ATT!

Do not . they messed up my friends phone completely. terrible service. took forever to get it back…read more and bad communication I would strongly recommended going somewhere else.

Amazing service! Highly recommended... this shop is the go to place for all your device repair…read moreneeds. Efficient, fast and reasonably priced what else can you ask for. Come to Prado's repair!

In today trying to find a specialty antenna extension cable for iridium phone system in the Merlin…read moreship. Sure enough, after searches at the local Radio Shack, Lowe's, Best Buy...Cole Cellular came through for us. Not an easy item to find outside the aviation radio shops. Thanks folks. You helped us a lot.

I could give Cole Cellular a zero star if I could.My father badly cracked his phone and took it…read moreinto Cole Cellular.They said they would fix it and have it back to him soon.A few days past and he decided to go check up on it. Wasn't ready. A few more days past and still wasn't ready and so on.My dad finally gave up

Did a great job fixing the charging port on my old android. Replaced it in 30 minutes. Awesome job!read more

I have never left a bad review before, but I am leaving one now. I took my iPad in on Thursday…read moremorning to get the charging port replaced. They told me it would be a few days because they had to order the part. No problem. On Saturday, I receive a voice mail from them telling me that my iPad was ready. I went on Monday morning to pick it up, and they told me that they were just starting to work on it. I told them about the voice message, and they denied it even though it came from their phone number. So, I had driven 30 miles for nothing. They said it should be ready the next day (Tuesday) and they would call me. I didn't hear from them on Tuesday, so I called them on Wednesday. They said they were not quite finished and would call me that afternoon. On Thursday, I called and they said they were working on it and would be finished by 6 that evening. I told him that I was coming to Tyler on Friday morning so I would get it then. He said he would call when he was done. On Friday, I still hadn't heard from them, so I called them again. He said to give him an hour. I told him that I felt like I was getting the run around because for three days, they had told me it would be done. He said he would call me personally within the hour. I got a call a couple of hours later telling me it was ready for pickup. I drove to Tyler and they handed me my iPad. The glass was filthy and scratched. When I told him it was scratched, he snatched it out of my hand and squirted a cleaner on it. He handed it back to me. It was clean but was still scratched. I told him that it had deep scratches on the glass that were not there when I brought it in. He said that they didn't do it. I told him that the iPad had been in a case since I bought it and was in perfect condition when I brought it in. Nevertheless, I paid and told them I was not happy. I got my iPad and left. Before I could get in my car, he came running out to tell me that the case I had probably didn't protect the glass. I happened to have my case in my car. I showed him that it was a waterproof case and totally covered my iPad. He kind of looked shocked and said that the only thing they could do was put a tempered glass on it. I declined and left. In my opinion, they aren't trustworthy and are rude.

I am Stephen Knipein Tyler, TX. My next door neighbor is also involved in this problem. Both houses…read moreare new this year. We are at the end of the telephone pole line. The builder included underground tubing for your cable to connect to each house. My house was connected in a few days but took 2 trips by different installers. My neighbor took 2 months because the installer said he would have to hire an electrician to run cable through tube. This was not true since the neighbor used a ball of string, piece of plastic and a vacuum to suck string through. Then your installer pulled the cable through. But to get to the problem. The connector at the top of the pole only allows two connections. The installer \said he would put a work order in to get this replaced. To connect he cut my connection at the base and put a splitter in temporarily. It was to be fixed when the connector up top would be replaced with a larger connector. That was over a month ago. Nothing has happened. I called their office and the male just wanted to go through a routine to check my modem. He would not listen to my need. I have experienced some slow down. I want to plant grass but can't because of the mess left in my yard. Splitters degrade the connection. I am sharing a service with the neighbor but both are paying full price. Please setup someone to come fix this! I can't keep calling and reaching someone that won't listen or isn't capable of understanding the problem. Seems like they are just not autonomous but programmed robots.

No closed captioning on PBS. NO back button. Impossible…read moreto go back to the last channel. No pause button. Outrageously priced just to get standard network channels with no movie channels. BOOOOOOOOOOOOOOOO. The worst TV cable provider in the entire country.

Bryce is so helpful & fixed my iPhone issue within minutes. We've use this Hwy 64/Loop 323 in…read moreTyler for years for dependable, expert & affordable service. Kathy Holdway, Dragonhead Retreat