OMG!!! Avoid like the plague…read more Have reservations. Got here early in the morning. Just one person ahead of me. Kid at the counter takes over 45 minutes to process their car. My brain explodes !!! I can't figure out what can possibly take so long. !!!?!?!? Waste of time.

We rented a Suzuki Ertiga from Only Rent A Car in Downtown Oaxaca, we travel to Oaxaca often but…read morealways take public transportation. This time we decided to opt out of using taxis since they get expensive. We had a good experience with Only Rent A Car, I checked online and got different quotes from other rental companies. We decided to rent the car in person. They gave us a good price for a seven seater vehicle. They were more reasonable than other companies, I'll definitely rent again from them. Mariana was very helpful and informative. She even gave us recommendations for local restaurants. You can communicate with them through WhatsApp and get a quote. The only downfall about renting a vehicle and staying in downtown Oaxaca is parking is scarce. They did charge a deposit on my credit card, it showed as pending and cleared a day later after we returned the vehicle with no issues. You'll have to park in a private parking location called a pension. Check with your hotel if parking is available with your stay they might have an agreement with a near by parking lot. If not street parking is ok just have to drive around to look for one. Enjoy a mezcal and have fun in Oaxaca.

I rarely write reviews, but this one is about safety, so here it goes. The car Economy Rent a Car…read moregave me had tires so worn and cracked they were visibly bulging -- I spent the whole rental genuinely afraid one would fail at speed. When I raised it, I learned they don't even provide proper equipment to swap a spare, so a flat would've left me stranded on a remote road. On top of the danger: surprise fees that made the advertised "economy" price a joke, and response times that were somewhere between glacial and nonexistent. This is a company that takes your money and hands you a hazard. Avoid completely.

BEWARE this is a terrible company with terrible business practices…read more They advertise a low rental rate on Expedia ($17 per day) and upon arrival they force you to buy an extra insurance for over $50 USD per day. I've rented cars in Mexico before over 50 times, and am aware there is a mandatory insurance, but I have NEVER had to pay anywhere near that much. DO NOT USE THESE THIEVES.

Worst rental experience ever! I've been renting cars all…read moreover the world for 30+ years and never encountered/experienced anything like this! I had made a reservation severa weeks in advance and showed up to Hertz to be told that they didn't have a car for me, they then proceeded to lie to me saying there will one available later, when I checked again a few hours later, the car that was turned in was not available, to try next day, made the trip back to the airport, to be told the two that were checked in were going to the shop and that there was nothing they can do. I was left without transportation for an 8-hr drive to the coast on a Mexican local bus, clearly not what I had planned for my vacation WILL NOT RENT FROM HERTZ EVER AGAIN.

Worst experience ever with a car rental that was reserved and half paid since. Jan 2023. When i got…read morethere they told me no car available and that this will happen everytime you choose to use a third party company to reserve your rental. Also they told me is subject to car availability and asked ne to get a refund leaving me with no options at the airport. Qeeq app are also part of the scam. Be aware! They dont care about the clients and tourist experience. Staff are lost and without resources. DO NOT RENT A CAR WITH HERTZ here in Mexico you will regret it!!!!

They charged us TWICE for the rental, then would not answer our emails,…read moreAfter a call, they heeded but reimbursed less than what they charged. Very rigid management.

Terrible, rude service. We reserved a car over a month ago, showed up on time with one client…read morealready being helped by one employee, no problem. But there were three employees behind the desk; nobody acknowledged our arrival. There were no other customers in the agency other than us and the client being helped. After waiting for 15 minutes we asked whether perhaps anyone could help with our reservation--"just a moment". Ok. 10 more minutes pass, and we say that we are in a hurry and may need to cancel our reservation and go to another agency who can help us. "If you have to," they say. So off we went to a more expensive place down the street, where we at least got prompt and polite service.