If you have to move to Monrovia to get competent Medical Treatment from HCS...do it...as all my other locations experiences with HCP have been a disaster... read more

Dr. Elizabeth Iskander gets credit for making my review five stars. She is, by far, the best physician I have experienced in my life - and I'm 66. Highly competent and compassionate, efficient and responsive. Can't ask for more. Her staff - the same. From the front desk personnel through the doctor's office and on-site labs, Healthcare Partners Monrovia gets high marks, and I'm very grateful! read more

I have been going to Dr. Chaay for about 4 years now. There have been times when I call and I'm able to get an appointment for the same day. The front desk ladies are always so nice and helpful. I don't know what other users are saying about rude service I'm sure they were the ones giving attitude or having a bad day. ANYWAY back to the business. Great people, fast service always a pleasure to be there (even though I'm at the doctors). Dr. Chaay takes great care of his patients. I have recommended about 5 people from my job to this doctors office and they all love it here. Thank you healthcare partners for your great service! read more

Dr OO is a great doctor and so are her medical assistance every time I call and leave a message for the doctor I get a call back within a day read more

I spoke to my doctor last month about a fax, I went today to follow-up. The Lab told me they Never Got the fax. I called @812 & was told "it's here. I'll fax it right now". Almost 45minutes later, I had to call again & in a "HOOD TONE ""to Get the order faxed in. Mary took care of it, in 2minutes, ughhhhh.. read more

I've been coming here for my annual physical and for other medical conditions. They are prompt to attend to you. The doctors have been friendly, knowledgable and actually listen. The people that gave 1 or 2 stars gave them because it had to deal with administrative matters NOT the quality of the medical service. I'm more concerned about my health than about administrative stuff. The only negative I've experienced in 4 years of coming here is the quick turnaround of doctors. They go work elsewhere, are on maternity leave, were transferred to another facility. I'm going on my 4th doctor, so every new doctor has to get caught up on the history and so it's frustrating, otherwise exceptional. read more

The office staff at HCP Monrovia is very helpful, and does not create a barrier to care, they help facilitate needs in a timely manner. I have been cared for at this office since 1999. I have had the best of luck to have Dr. H. Chhay. He is tender and compassionate. He listens to my concerns and takes his time during appointments. He answers my questions outside of hours as needed with respect and dignity. He is the best Doctor I have had, outside of private physicians. If you want a gentle doc, he is "THE MD MAN". I am in great hands and always feel safe with his care. read more

I hate hate hate coming to this place. I've gone here early and they take in people for the same doctor that come in later than me!!! It's so irritating and Dr.Walton takes forever to fill out papers!!! The RNs are clueless when I ask them something and they leave out the door and are gone for a long time and come back and I'm already upset I always have to go out and tell them to hurry. I'm so tired of this damn place. read more

Stay away from this place. Me and my wife have gone here several times for a year. Every single time we come in, they prompt for the copay before they even give us any paperwork to fill out. They even have a sign up saying that you must pay the copay before being seen. In January, my wife went here by herself and as usual, paid the copay with cash. In Apr, I got a bill in the mail saying that my wife has not paid the copay for her visit in January. I think it was complete bs because they prompted for payment right up front each time. My wife does not speak much English so I'm sure one of the girls upfront took advantage and just kept the copay for herself. The copay isn't a whole lot but how are they going to charge us again for something we already paid, and say that we didn't pay when it goes against their own rules. This place is just crap. Left this place and found a much better facility with nicer nurses and doctors. read more

THIS REVIEW ONLY APPLIES TO THE DOCTOR THAT CARED FOR ME. Dr Kyle Chang is without a doubt the worst doctor I have ever had the displeasure of working with. My appointment was on August 14th I came in with tingling to my leg due to a back problem. All he did to help was have me lay on the table and move my legs around a bit to check for pain and offered to supply pain medication. I explained to him I was okay with the slight pain and did not need medication and could he possibly refer me to a specialist. Dr. Chang said he could not refer me to anyone and again offered pain medication which made me feel like he was not listening to me, I having already declined medication. It appeared that he was willing to give all the time I needed as there were uncomfortable moments of silent staring, as I looked to him for some explanation none was offered. His advice was to not make rigorous movements and to relax the area of pain for the foreseeable future. THE FRONT DOOR STAFF AND THE NURSES THAT HELPED ME WERE VERY PROFESSIONAL. read more

Kudos to the woman working the front desk today at 1:15! The patient standing next to me at the front desk was having a coughing fit. Even though I didn't say anything, I was quite bothered by it. The woman at the front desk kindly asked the woman to put on a mask. Unfortunately, the woman was extremely rude back and refused to do so and continued coughing all over us. Although very annoyed with the patient, I was extremely grateful for the front desk employee for making an effort! read more

Looking for a new Interns and decided on Health Care Partners Monrovia. Called to make my first appointment and spoke to Mary. Mary was very professional and helpful and made me feel secure in my decision to go with HCP. She represents well. read more

Dr. Walton is the BEST!! He's my grandmas doctor, my moms doctor, my aunt and uncles doctor and when I had the good insurance he was my doctor. That says a lot. This facility is always soooo clean! The ladies in the front office are really sweet and if there's an "issue" with your insurance they're prompt to fix it. There are restrooms right with you walk in to the right. Dr. Walton is a no nonsense type of doctor. He tells it like it is but not in an asshole kind of way. He listens to his patients. He actually calls patients back after hours if needed. As soon as I get the good insurance, he will be my doctor again! read more

If you are looking for a new Doctor and you have HealthCare Partners or Anthem insurance...yeah go here. Dr. Walton is awesome, friendly, smart, intuitive and puts you at ease with his bedside manner. Definitely a great doctor to go with! read more

Dr. Zippin is such a great doctor. Professional, knowledgable, kind, great "bedside manner", and wise. He's just what I needed in a Doctor. I highly recommend him. He knows athletes and older patients alike. He gets you back to doing what you love to do with great care! read more

Oh my god where do I start... They can NOT bill correctly if there life depended on it wrong codes wrong everything the doctors mistake or the medical billers? I called my insurance (that I've had for over 10 years and never took advantage of the free yearly physical) to assure lab work and all was covered and they advised yes everything is covered once a year. I made an appointment with this clinic and a week or 2 later I get like 3-4 invoices? I called my insurance and they advised they coded a lot of things incorrectly and took care of most of them minus one from Labcorp. Well its been months and this clinic has lied to me saying they'll take care of it, they give me the run around with billing phone numbers etc. Dr chay or chung made a bunch of mistakes as well. After I asked him a question about migranes he goes and bills for a diagnoses when he did nothing as far as checking or diagnosing me.. If I can give anyone advise STAY AWAY FROM THIS PLACE you'll have to deal with headaches for weeks to months for there errors and possibly effect you credit score for there mistakes. Incompetent staff enough said. read more

I saw an osteopath on short notice here, and she was nice enough but refused to treat me because I was one month pregnant. Not a big deal. The big deal is, IT'S BEEN OVER TWO YEARS NOW and they still haven't processed my claim correctly. I can forgive a little confusion or a little incompetence when it comes to medical billing. I'm used to the occasional claim having to be resubmitted. But I've called over 10 times, mailed letters and faxed, and some of their staff have said several conflicting things in the space of 5 minutes, which leads me to believe they're either deeply incompetent or are making things up on the spot. I really don't know why they won't just submit my claim properly. My insurance provider has no record of them ever contacting them. It's truly bizarre. Surely it would be less work to just submit the claim. I get the feeling they want me to give up and pay the bill myself, but I only went to them in the first place because they were covered by my insurance, and my insurance is willing to pay them if they would just submit the claim. I will avoid ALL Healthcare Partners branches in the future. I have learned my lesson well. read more

The staff here are courteous and always strive their best to accommodate your schedule. Dr. Zippin is good for general sports-related injuries, but once it is out of his experience, he does very little to make sure that you are led towards the right direction. Meaning, he does not attempt to help you find the next proper doctor to see. You will have to do your own research and switch to another medical group if you want fast results for an obscure problem. read more

this place sucks they have no idea what they are doing . the lobby is filled with 90 year old people you can never get a appointment for anything finally had enough and left bye bye read more

I have been with this medical group for more than 10 years. I have only gone to them for yearly checkups for which they seem to be ok. I had a TIA (a stroke) on friday -- taken to an ER and spent the weekend in the hospital. I called up the PCP on Monday before noon to report what happened to me and he said he would refer me to a specialist, and he would also prescribe medicine on the same day. I am on an HMO and I understand that referrals take time with authorizations. But for a prescription??? I spoke to the doctor around 11:000 in the morning......it's now past 5 and they still have not faxed the prescription to my pharmacy. I have called them at least thrice to follow up the fax to the pharmacy. Every time I call I am told that the doctor has not yet reviewed his messages which I find absurd because I spoke to him that morning. Is it that difficult to fax a prescription to a pharmacy? This Healthcare Partners Branch gives the rest of the franchise a bad rep. Given what I experienced today, this branch endangers the life of its patients and is only interested in its capitated income. read more