I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

I have been battling Vestibular Vertigo for 8 months. Referral after referral and none have the…read moreword, Vertigo. They list headaches. Neurologist: You don't walk well, you are susceptible to falls (6), your medications are fighting each other. You, have no quality of life. With your medical conditions, I can no longer treat you. Referral to Neurologist: after about 15 minutes, I fully described my Vertigo and migraines every day, I don't know what to do. Referral, back to my Dr. After 8 months, he wants me to start all over again. The office left a message, you are asking for a referral to your ENT. Guys, THAT IS A BOLD FACE LIE. I ASKED FOR A CASE WORKER! I pushed the Optum EOL button a while ago. Red flags should have gone up. My Dr. thinks it's a joke. Joke: I start hospice tomorrow! PLEASE BE VERY CAREFUL WHEN YOU ARE AT YOUR DR.'S OFFICE AND WORDS ARE SPOKEN...THEY, ARE, NOT, ON THE SUMMARY!

They refused to pay a home care bill for a home IV care that they pre-approved. After hours on the…read morephone with them and LA Care, our home health provider had to file to our insurer directly. I talked to other doctors, who said thus has been going on with Optum for 6 months.

Great, friendly doctor. Professional, thorough, and attentive. I highly recommend Dr. Baumgarten.read more

I'm very disappointed with Dr. Saenz's office and my family with not be returning for another…read morevisit. My husband came in for a routine physical which is covered at 100% with our insurance because it is preventative care. (I went to another doctor for the same physical and it was covered at 100%. No charges as it should be.) The billing department at Dr. Saenz's office charged us for a "New Patient Visit". We called the office multiple times to clear the charge, again explaining that this should be covered at 100% but were continuously given the run around, told the billing department was "out of office" or "unavailable" but they would call us back. They called back once and said they would fix it. They never did. I'm not usually one to write negative reviews but I feel the customer service here was unprofessional. I eventually paid the charge because I was exhausted with the issue. If that was their plan, I guess they won. To be fair my husband said his interactions with Dr. Saenz were fine, but we will not be returning nor do I recommend this office to anyone--solely for their customer service and suspect billing department.

Dedicated group of folks and great warm friendly space. Always feel welcomed. I would recommend…read morethis place to anyone.

This place is a joke! My daughter has been canceled on more times than she actually had the chance…read moreto see her doctor. They call us to cancel our appointment on THE DAY & MORNING OF the actual appointment. I guess they think we have nothing better to do with our lives than plan our mornings around these set appointments only to be canceled basically every time! I am fed up and really think this place needs to be reported !

Updating my review. I hate trying to visit this office. Went in yesterday morning as a walk in for…read morea few issues I most likely need an MRI for. When I called the phone number the answering service said they were open. I waited a half an hour. One of the receptionists came in and told me the doctor is not in and will be back tomorrow. I just went back this morning arriving again a few minutes before they opened. At about 9:10 the doctor came out and said they were waiting on a couple of nurses and said they would be with me. Just after 9:30 the receptionist came out and told me that the doctor wanted me to go get bloodwork and schedule an appt. Nothing remotely related to the issues I was coming in for. Just a way to not see a walk in. I go to urgent care and they say go see your primary but you cant walk in and appts take forever to get. My only option seems like paying a fortune to go to an emergency room for a non emergency related thing. I would highly advise not going to this doctor.

I had some scabbing up my back and I went to Dr. Saenz to have it treated. He immediately knew…read morewhat it was and gave me some shingles treatment from his own stash of medications and said that should be enough. Sure enough it was healed in less than a week. I am very grateful for Dr Saenz. I also went to him for a diagnostic after an accident and he did very well treating me.

Doctor Sargent is very attentive. I have been her patient for a short time but I feel like she have…read morebeen my family doctor for a while. I will continue going to her because she is a good doctor.

Dr. Sargeant was a wonderful doctor. She was very knowledgeable and understanding. She took the…read moretime to listen to what I was going through. She gave me appropriate treatment options. The office should send you a link to their online new patient form after you make your first appointment. Make sure you complete your online form at least the day before your appointment. When I showed up to my appointment, the office staff was able to check me in right away. Parking is available in the back.

I can't say enough great things about Dr. Patel and my experience with testosterone pellet therapy…read more The insertion process was surprisingly easy--there was absolutely no pain during the procedure. It was a little uncomfortable for about a week afterward, but nothing difficult to manage, and after that I didn't even notice it was there. By the second week, I started seeing real improvements. My sleep dramatically improved, which was the first major change I noticed. Shortly after that, my libido returned--something I honestly thought was gone for good. I've also experienced a noticeable boost in energy and much clearer thinking, with the mental fog I used to struggle with significantly improving. Dr. Patel has been incredibly attentive and thorough throughout the entire process. She closely monitors my progress and makes sure every question or concern I have is addressed. I always feel heard, supported, and well cared for. Her nurse is also wonderful--so kind, attentive, and helpful, which makes every visit even more pleasant. The office environment itself deserves a mention too. It's incredibly welcoming and has such a peaceful, almost zen-like atmosphere that immediately puts you at ease. Dr. Patel and her team are truly the best, and I'm so grateful for the positive impact this treatment has had on my health and quality of life.

Doctor Patel is awesome! I have had the pleasure of being her patient for many years. Her…read morededication to her patients is something I feel so incredibly fortunate to have found. She's helped me get to the bottom of several health issues and is always incredibly fast at seeing me if anything ever arises. Her dedication to helping the body with not only medicine if needed, but with mind body awareness is something I think is so important because she treats you specifically as to what you need for your entire well being. She and Estrella make you feel so seen and really ease your mind when you are going through stuff. I have always had medical anxiety and they put me at such ease....and of course seeing Violet the wonder dog helps too as dogs always help me stay calm and comforted! I never feel anxious when I go to Heart of Bodhi, between their concern and calm energy and the soothing atmosphere of the practice, I feel absolutely safe and relaxed. Dr. Patel really cares and is so thorough! I have autoimmune stuff and she has been such an integral part of my feeling healthier! I can't recommend her enough. I've seen so many doctors for various things in my life and can say without question that she is the first doctor who has been there for me and made me feel so incredibly seen and cared for. She doesn't cut corners or brush things off, she take you very seriously and helps you get to the bottom of whatever is going on with precision, care and a medical and wholistic approach that I appreciate beyond measure. She and Estrella and Violet are Incredible and I feel beyond blessed to have them in my corner!!

I've never dealt with a more rude, condescending physician in my life. How she has any positive…read morereviews is beyond me. Went to her for TRT therapy and had nothing but problems. She kept consistently lowering my testosterone dose unnecessarily and when I voiced my concerns about it because I didn't want to lose muscle, she was dismissive, disrespectful and said "I'm not concerned with how much muscle you have. I'm concerned with your health". Right...smh. That might sound good but trust me, she doesn't give a sh*t about my health. She cares about covering her *ss. I build machines and performance cars and maintaining my strength and muscle mass is important to being able to do my job. It's not about vanity but she either doesn't get that or doesn't give a sh*t. Either way, I will never go to her again and would not recommend her to anyone.

Personable & thorough. Takes the time to review & discuss results. Makes suggestions to lower…read moreblood sugar. Difficult to get appointments.

She's amazing and has been quick to take care of all my pressing health issues. She is quick to…read morerespond (24 hour response time) to my emails or inquiries about my treatments and prescriptions. She has a fantastic bedside manner; always suggesting the best option for me based on my religious beliefs and my personal needs. I highly recommend her and will continue to see her!

I've been going to Dr. Namvari for years now, and she is one of the kindest humans. She is so sweet…read moreand caring and really knows and understands her practice. She has always made me feel at ease and comfortable in her office. If you're researching which doctor to visit, you need look no further. Thanks for all your guidance Dr. Namvari!

Had a minor medical issue, since I didn't have insurance since I switched jobs, this clinic was…read morerecommended. I was only to go on a Saturday (this clinic is walk in only) and was advised that they only take the first 25 patients so I got there early. Staff was very efficient. Yes it took longer than what I'm used to with my medical insurance but then I found out why... it's because the doctors treat you like real humans and not an item on an assembly line. Doctor was super thorough asked many questions and gave a non rushed examination... gave me his recommendation and I left the clinic feeling 1000% better. I'm so happy that this clinic is in my community.

I went in to inquire about their services it was very clean the people were very nice they said it…read morewas a slow day for them. They provide services for people that do not have insurance for very modest prices they do labs there and seemed very professional