The individuals that own and manage this so-called business are in fact nothing more than liars. I…read morehad a written agreement in place to purchase a boat and a $2000 deposit that supposedly secured that boat. However, these lying callous sold the boat to someone else less than two business days after I made a deal with them.

HORRIBLE EXPERIENCE​ with GRANDER MARINE!! We wanted to buy a Blackfin center console boat that…read morethey had listed online, and were told we could put down a $500 deposit to hold it since it was a Saturday (05/02/26). Instead, we offered a $1,000 deposit, which we later increased to $2,000, to show our commitment. On Tuesday (05/05/26), we checked in with the financial manager and were assured that the boat was still available and everything was fine, especially since we still had 72 hours left on the signed agreement. The next day, ​GRANDER MARINE was notified that we planned to finalize the purchase and pick up our new boat. To our shock and disappointment, we were told the boat had been sold the day before -- Tuesday!! Fast forward-- the salesman, who did nothing wrong, was fired. The CEO of G​RANDER MARINE called and admitted that we had been wronged. He then promised to make it right by offering us a better deal on another comparable boat to a Blackfin. As of today (05/22/26), communication has ceased, and we still do not have a boat. Bottom line: it's about INTEGRITY, and ​GRANDER MARINE clearly lacks this trait! While many people may have positive stories, this one event should speak volumes about their business ethics -- and, unfortunately, about the kind of human beings they are.

Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

We have only dealt with the parts department. I'm a typical handyman and do many boat/outboard…read morerepairs myself. The Paradise Marine parts department has been very friendly and helpful. Sometimes I don't know exactly how to repair something but I tear into it anyway. They have been knowledgeable and willing to share their expertise. Good folks to deal with.

This review is about safety, misrepresentation, and accountability…read more From day one, critical warning signs were dismissed. A red power-steering warning light appeared during the sea trial and was explicitly brushed off by the salesperson. After purchase, the steering intermittently failed--an obvious safety risk. An independent mechanic later discovered severe damage to the steering system, including scorched wiring and a failed pump requiring nearly $7,000 in repairs. I was never provided service records despite requesting them. The boat was also delivered with standing water inside the hull, disabling the bilge system. I found this out during pre-checks and then again on the water. The response from sales was dismissive and unacceptable. Communication failures were constant: * Parts "ready" but missing * Conflicting answers from staff * Wasted trips * No follow-through Escalating to the parent company resulted in a call from the GM telling me it was no longer his issue. This was my first boat purchase outside of kayaks. It has been an expensive and deeply disappointing lesson. I am now pursuing formal remedies.

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.