Justin at west marine Pensacola is awesome. Always friendly and helpful. He is a real boater and…read moregives great advice from real world experience. Overall, I hate going here. Everything is so overpriced and the employees are usually very unfriendly on the verge of outright rude but Justin is awesome. The ONLY reason we still shop at worst marine.

Called with a part number to see if they had an item in stock before making the drive to pick it…read moreup. The associates were not helpful and quite rude.

I ordered 7 different wires from west marine. The ordering process was very easy although when I…read morerecieved my package, I found out that one of my wires was cut at 3ft, and the other 27ft would arrive another day, I ordered it as a solid 30ft strand. I contacted customer service about the issue and they sent my money back for the 1 strand that was cut. The next day I recieved most of the other wire that I needed. The other wires were packaged as if they had no concept of handling wire. None of it was rolled up, it looked like they had just shoved it inside the box and called it good. I spent well over an hour going through all of the other wire and de-tangling it. I will be measuring it to see if they actually sent me the correct length of wire because I doubt that they did. I added pictures of what the mess of wire looked like. Instead of them taking 30 seconds to coil the wire while they pulled it off the reel and taping it, they did this....

Very helpful and knowledgeable. Excellent choice of boating products and accessories. Had…read moreeverything I needed and then some. Will definitely shop here again.

They sold us an item that had missing parts. I should have checked because the package was taped…read moretogether. They put the item back on the shelf obviously and re-sold it damaged. I also had another experience where they overcharged me for a product that was on sale and tried to act like it was not their fault. Will not go back there.

I visited this WEST location to purchase a battery for my pontoon boat. The staff was extremely…read morefriendly and helpful. Due to recent medical procedure I asked if I could pull my vehicle closer to the door to unload the bad battery. Joann from the battery center said she would get it for me. I said I could do it, but I did not want to push it too far. She insisted. Her knowledge of the battery types and what I needed was outstanding, no pressure, just pure helpfulness. During my purchase Joann explained WEST advantage, and then loaded the new battery into my vehicle. I thanked her for her assistance. I will be back for all of my boating needs. 5 STARS

Always friendly here. They have much more in stock than my last store in GA. I went in today…read morebecause I bought a Taylormade Big B fender about 4 weeks ago. I called Taylor Made as it was not holding air for more than 2 days. Taylor offered for me to buy a repair kit for a 115 dollar bumper and fix it myself. Not great service at all by Taylormade. So, I went back to West Marine and the team there was very helpful and exchanged the unit for a new one. If not for their honorable approach to doing business, I would have purchased another brand.

What a wonderful group of people at this store! They are all so knowledgeable and friendly, and the…read morestore is well stocked and merchandised. I had a terrific experience with this location. Thank you, Veronica, Issac, and team, for a fantastic experience.

J&M Tackle was one of the most helpful tackle shops I've been in. The staff took the time to…read morerecommend tackle that would actually work for what I was trying to do, and they even pointed me toward a few spots to try fishing. What really stood out was how much they seemed to genuinely care about helping customers. I must have been asked at least five different times if I needed help finding anything or had any questions. That level of customer service is hard to find these days. Great shop, great people, and definitely worth stopping in if you're in the area.

J&M Tackle is great spot for all your fishing gear needs! They have a huge clothing inventory that…read moreis the equal or superior to what you might find at The Wharf or the outlet mall. Unlike a LOT of other spots in the area J&M actually has proactive customer service and they really have genuinely helpful and proactive staff that don't wait to be asked if you need help. Even if you don't care anything about fishing this is still a great spot to stop in and check out as it is so much more than just your basic fishing supply store! This is an old school awesome spot that still has staff that actually care about making sure you have great experience in their store!!!

Review is only for paint dept. Maintenance dept has been great…read more The paint dept. is terrible! Took over a year to paint the boat. Had a couple of windows removed and resealed, all of the window exterior caulk was removed and replaced. The paint has had pin head size blisters come up all over, they wet sanded until there can't be much paint left and I am still finding new spots. After 3 tries to get the caulk on the windows to look good and stop flaking off they have stopped returning my messages. The 2 windows they reinstalled look as bad now as they did before. If the project had been free it would not have been worth it. The pump out hasn't worked in quite a while and the last time I tried to get fuel neither diesel pump worked. Everything takes longer than it should and some of the staff gives the impression customers are their biggest inconvenience, other staff are just plain rude. The paint shed has no doors, so... not really a shed in my opinion. Even if it did between the rust, bird and bug droppings that come from the ceiling they'd be better off painting outside. If you are looking for a substandard project and like doing business with people you can't count on, cuss and scream at each other and customers with unreliable facilities... this is your place.

BEWARE!!!! It took over 3 months and several thousands more…read morethan it should have cost to have basic repairs done to our boat. When they say they charge a shop fee of $80 an hour, they actually mean an hour PER PERSON! They did a horrible job, broke more than they fixed and straight up LIED about the work they did. This place is full of greedy criminals. STAY AWAY!

They repaired my board for a very reasonable price when other companies wouldn't even look at a…read morepaddle board that was not their brand. The service was speedy. My only suggestion would be that they weren't the easiest to get a hold of, it's a small company that gets a lot of business. But everyone was helpful and friendly.

This business has been around for years, but has a very low visibility on the internet. If your…read moredinghy develops a leak, this is one of the few places in town that can take care of it; longstanding and much-respected Pensacolan Mr. Ed Bright is a fascinating character with solid seafaring cred and is a skilled repairer of all kinds of inflatable boats, as well as a cutter of vinyl for signs (or he'll make you a sign from start to finish). If you need a professional sign or you need your Avon, Bombard, West Marine, Zodiac, Caribe, etc. fixed, go see this man! He's also very frank and honest: for example, he recommended to us that we simply scrap the entry-level Zodiac dinghy we had (it has a wooden transom that has started to rot), rather than spend almost-replacement-price on fixing the transom, only to likely have something else go wrong as the dinghy ages past its normal expected lifetime! Now that is a secure man -- he knows his worth and that people will come pounding on his door to have him fix their boats, certain he will be honest with them even if it means he gives up a "sale." Long may he thrive!