I am a returning Customer, and my salesman Joe is fantastic. If I ever need another vehicle, I will…read morebe going to see him again. Also, I would like to point out. Chris in finance is very good too.!

Steven Blair was an amazing service analyst. I came in from Tallahassee to get my car looked at…read morebecause of the transmission was acting weird since it was replaced in December from Genesis of Ft. Walton. Genesis of Orange Park exceeded my expectations and I encourage anyone to ask for Steven when you go there to get your car serviced.

Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying…read moreprocess and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

I must first say this experience is only getting a star because of the outstanding service I have…read morereceived from the service department over the years. I have brought every Honda I have ever purchased here for my maintenance even though I bought them from different places. This time unfortunately I went and bought a new car from the sales department. They are nothing like the service department. I brought my old Honda Civic in for a routine oil change and saw a 2024 Civic that was beautiful. I told the sales team I want this car but I only have ONE request; DO NOT RUN MY CREDIT MORE THAN 2 INQURIES. The next day I get credit alerts that they are running my credit with hard pulls. I called the manager Ricky Rubarb who was screaming at me on the phone stating he didn't do that and basically he didn't care because I have already bought the car. I called VyStar to confirm and they said it was definitely Lukas Honda on the day I purchased and the next day when I was not at their establishment. Instead of being kind and helping he chose pride to not admit a mistake. I called TransUnion who stated this is an EASY fix with just a one or two sentence letter from Honda. Ricky screamingly refused to. He severed a multi year customer relationship because of pride and now I have to go through the FTC and file a fraud claim BECAUSE I DID NOT AUTHORIZE MULTIPLE INQUIRIES. This is fraud plain and simple. The most disappointing part is now I have to find a new service department; they are so great. Get your Honda fixed here but purchase it somewhere else. They are either liars or afraid to admit mistakes. THIS WAS SUCH AN EASY FIX! Terrible sales department. I approved Capital One Bank and Community First Bank and that's it. Rick tried to say he told me about VyStar but even if I were to let that go he ran it AGAIN the next day without my permission. THIS IS INSANE I HAVE TO BE TREATED THIS WAY AFTER YEARS OF BUSINESS. I have to see this thru because inquires stay on your credit report for quite some time. I am deeply saddened by this situation.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

Sorry for the long post…read more I had some very good interactions with some of the people at this dealership, but watch your back if you plan to do business here. *Always* double check your service quotes before you commit to a repair. *Always* review the Car Fax and the Audi service records in detail. An unusual mistake happened a few years ago. Ms. King provided three quotes for a series of repairs for my 2011 A4. Specifically, I received two quotes on May 24, 2023; both times the alignment was quoted at $189.95. The following morning, May 25th, the price went up to $450 which was an increase of over 130% in less than 24 hours. This was a significant and questionable increase for an alignment for a twelve-year old A4. I did not notice the error until I had the repair done several months later on July 19th, 2023. As it turns out, after looking for months, I finally found a car that I liked at - you guessed it - Audi Orange Park. I could not help but to keep the problematic issue with the service quote in the back of my mind. I only bring this up because it appears as though Rachel (or someone else at Orange Park) has made another peculiar mistake. After taking possession of the car, I noticed another significant and questionable issue on the service record listed by Ms. King in my Audi app. The record is dated February 28th (*after* I had taken possession of the Q5); it is also *blank* and the mileage is *exactly the same* as when it was serviced in Coral Springs on February 7th. This was so questionable that I pulled a Car Fax report and discovered that the transmission had been replaced. Since I know that a transmission replacement indicates severe engine damage, I would never have purchased the vehicle had I known about it. If I had pulled a Car Fax report the day of the closing (February 26th) for a final review before the actual purchase, it would have been impossible for me to know about the transmission replacement. If the service record was deliberately hidden, it would have been highly unethical. My husband and I returned to discuss the issue and initially spoke with James Jardin who referred us to the Service Manager, Rob Spiewak. Rob reviewed the record and told us that the transmission had been removed in order to repair the crankshaft oil seal. I stated that I wanted the Car Fax corrected. It's been over two months and I've never been copied on any email and have not received any update from anyone at the dealership regarding the Car Fax correction - even though I continued to send emails and call. I don't know who needs to do what - or if several people need to be involved... I just want it corrected. With all due respect, it is absurd that an Audi customer ever feels the necessity to pay $40 for a Car Fax report as a means of investigating a service record that is: (a) dated after I picked up the car, (b) lists the services performed portion the record as blank, and (c) has the same mileage as it did when it was serviced in Coral Springs. I purchased the vehicle on Feb 21st as Certified Pre-Owned; all of the service dated February 28th on the Car Fax should have been completed before I purchased the Q5. I have waited long enough. I do not want to try to explain why a 2023 Q5 with 18k miles had a transmission replacement in 2026 when I eventually try to sell/trade the vehicle. If the transmission has been replaced, then I need to find a new vehicle since I would never purchase it if I had known about it. If it's a mistake, I'd like to have it corrected. If not a mistake, then... there is an issue with ethics.

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

My dad had a solid experience with Andrew the handsome south African gentlemen. Got his car. Got…read morehis deal and we were done.

I am not one for leaving bad reviews, but I have to share my experience with their Service…read moreDepartment. This will be a long one... I purchased a speaker from the GM accessories website and paid to have it installed at this location. I was notified via email that the speaker was delivered and promptly scheduled the install for 7am on a Friday. I drop off my vehicle and the service advisor said that it would be ready for pickup by 1pm (should be ~1hr job so was confused on the timing, but ok). 1pm passes and I never receive a call that it is ready, I call multiple times with no answer, so I head in around 3pm. When I get there, my service advisor left early for the day so they pass me off to someone else. I walk back to the shop viewing area and see my vehicle with nobody on it so I think that it's ready to go, except I find out that nobody has even started on it and now it will be ready by 6pm. Upset that I scheduled install for 7am, been ghosted as far as communication, and now won't be ready for another couple of hours (11hrs for a quick install), I pack up my speaker and choose to install it myself. On the way out I ask about refund for the unfulfilled installation, and the (new) service advisor states that "the lady who cuts the checks is gone for the day, so someone will follow up Monday". Monday came and went, nobody reached out. I called Thursday and they said the Service Manager who would authorize the check is out for the week, but they would leave a note for him to call. Nobody reached out. I called the following week and left a message with the Service Manager, nobody returned my call. I called the following week and was told there was a problem with the check machine. I called the following week and was finally told the check would be cut next Monday and should be available for pickup on Tuesday. To wrap this up and demonstrate the final showing of incompetency by Coggin Service Department, I wait an extra day to come in because my confidence in their Service Department's is now nonexistent. When I arrive, I am escorted back to the Service Manager's office and he proceeds to reach into petty cash to pay me for the refund. Uhhh...what? All this talk about the "check lady" and "machine's being broken" and "check authorization" and it's just a simple cash refund from a desk lockbox? You have to be kidding. I laugh, collect my refund, and leave without a peep. To summarize, their Service Department provides inaccurate timelines, has poor communication/customer service, dodges/consistently lies to customers, and should not be trusted. Negative stars if I could leave it and definitely will never earn my business again.

Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

I had a great experience. I had to get my car towed. I needed a new battery and got new tires…read more Customer service was great!

Service requested and confirmed Employee interaction needs…read moreimprovement I literally had to navigate. After pulling up to the service center, I sat for only 2 minutes when I realized that no one was coming to my vehicle to see why I was there!!

I highly recommend giving this dealership a chance. I stopped in on a whim and was pleasantly…read moresurprised. Brittany was transparent, open to questions and friendly. She respected by budget and didn't drive me nuts while I continued to look elsewhere. She was with me every step of the process. I now have my dream car at the price I was looking for. Ask for Brittany, she's awesome!

If I could give them 0 stars I would. Over priced for nothing. They also broke my shock for my hood…read moreto stay up and they acted lost like it's not their fault. Bobs a real piece of garbage. Chuck was under the hood. I wouldn't dare bring my vehicle back to this location.