I don't know if it was the time of year, but this dealership seemed to have a low inventory of some car models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four. read more

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through the Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent. read more

Always enjoy working with the service Department Manager Sheri. Very Professional always solves my concerns easy to work with. Thank you Sheri for your immediate follow up that you always provide. read more

Easiest car purchase ever! I've only ever owned Toyota cars and it's because of the wonderful customer service and reliability of the brand. Daniel was very knowledgeable and personable, he made sure that I found the perfect car that was the right fit for my lifestyle. I will definitely recommend him and the Keith Pierson dealership to all my family and friends. I've received so many complements on my new car and I'm in love with all the luxury features. I know they will always help me make the best purchase and they have the best maintenance department in Jax. Ask for Daniel! read more

Keith Pierson Toyota - Car - Car Dealers Near Me - Jacksonville, Florida

I looked at one vehicle online. I did not put it in inquiry. I did not request a call. One of the sales rep from Keith Pierson called me. I asked him to stop calling. He calls back two more times. Then argues with me saying I called him first. I never called him. I looked at a single listing online. Then he was rude as hell And I had To block the number because he won't stop calling. And in case anyone else doesn't know, If you get a car from Keith, Pierson Toyota, and you service your car anywhere else, they will void your warranty and all Maintenance. Do not get a vehicle from here. read more

I had a fantastic experience purchasing my first car from Keith Pierson Toyota, and I want to give a special shout-out to Andre Maloy for his exceptional service. Andre was kind, honest, and never pressured us -- no haggling, just straightforward communication. He even ran across the big lot multiple times to track down cars I was interested in, which really showed his dedication. Andre let me know ahead of time that he wouldn't be in on the day I was planning to pick up the car (Tuesday), but reassured me that anyone on the team could help finalize everything. While there was a little confusion when I arrived -- the staff on hand didn't initially have the deal details -- they were very understanding and accommodating, and still got me into my car quickly, even though my pickup timing was unexpected. Also, huge thanks to Dylan in finance -- he made that part of the process fast and easy, with everything clearly explained and handled smoothly. Overall, the whole team at Keith Pierson Toyota was friendly, professional, and made the experience feel relaxed from start to finish. So happy with my 21 Toyota corolla !! Highly recommend! read more

Keith Pierson Toyota - my 2021 toyota corolla ! - Car Dealers Near Me - Jacksonville, Florida

I would strongly caution anyone considering doing business with Keith Pierson Toyota. I recently traded in a 2026 Sequoia that I had purchased from them and contacted the Finance Director, John Jordon, to request a refund for the maintenance contract and service contract totaling approximately $3,500. I was assured that the refund would be processed, and promises were made that a check would be sent. Weeks later, I am still waiting. Despite multiple communications, the check has not arrived and the commitments that were made have not been fulfilled. The lack of follow-through and the poor after-sale communication have been extremely frustrating. Once the sale is done, it seems very difficult to get anyone to take responsibility or provide clear answers. At this point, I'm beginning to believe that I may have to involve an attorney just to receive the refund that I was told would be issued. read more

Wish I could give zero stars. The sales experience went smoothly. At least that what I thought. Unbeknownst to me I was LIED to during the sale. After the paperwork was signed, we went back to pick up the extra key (we paid about $200). They wanted another $250 to program it. The Service Advisor educated us on the mechanics of our new car. It was then I discovered we were lied to. We drive 800 miles a week and we were looking for a car that would do at least 40 miles per gallon. We were reassured that it would. IT DOES NOT!!!!! When I spoke with the manager Jonathan. I was extremely upset. Instead of having compassion. He raised his voice and started yelling at me. This Dealership have nothing but LIARS working. I walked out warning potential buyers that I was LIED to. Jonathan followed me out and said he was going to have me arrested for, Now get this........ Transpassing. I am entitled to my opinion and I am aloud to express it. read more

I have found it very very hard to get a call back from the Service Advisor or Service Manager. My truck has been serviced a few times here so I am not a new customer. i have had an issue that needs attention. I talked with the Service advisor during an appointment. Subsequent to that I placed four calls to his voicemail, but no call back. I then placed two additional calls to the Service Manager, but no call back from this person either. I am thinking of filing a with Toyota. read more

Very friendly no pressure dealership. Smooth transaction for the car we were looking for. Very excited to own our new Toyota. Thank you to our salesman Andre Malloy. You sir are a credit to Keith Pierson. Thank you ! read more

Keith Pierson Toyota - Our new 2025 RAV4 ! - Car Dealers Near Me - Jacksonville, Florida

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Well, to begin with. Most dealerships have complimentary snacks and drinks. Keith P-ABSOLUTELY NOT!. Not only do you have to pay, as I stand in front of the food service area waiting to be serviced, employees walk by and say ABSOLUTELY nothing, while chatting amongst themselves. I ask if there is someone to assist, they reply..it's closed.. never mind I have been standing less than 5 feet from 4-5 of you, the counter is closed..someone could have said so. So glad I own a BMW and AUDI... where service is service. read more

I wish I can give this dealership a zero star but one star will do About six months ago, I went to this dealership to get my oil change in my tire rotated on my 2018 Toyota Tacoma sat there for 2 1/2 hours then my truck was sitting out there in the parking lot for a half hour Then when I got home, my oil cap was not there I recommend not going to the dealership you'll get ripped off and you'll be sitting there for 3 1/2 hours I'm doing my services from now on at Coggan Toyota read more

Keith Pierson Toyota - My windshield reservoir was not full - Car Dealers Near Me - Jacksonville, Florida

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My family has gotten countless cars from Keith Pierson for twenty years. Great deals and great service.

William Ross was so nice to work with! He was very informative and not pushy...he really wanted me to be happy with what I purchased

I have debated for a few days whether or not I was going to write a negative review, however my experience with the salesman Rod was so bad that I really feel like he left me no choice. He is a complete embarrassment to the Keith Pierson name. I called last Friday to inquire about a Tundra that said it would not be in store for a week. Rod told me that that truck was already on the lot and asked when I could come in. I told him that I wanted to work out the numbers first, and if we were able to come to an agreement that I would come in to pickup the truck. He told me they could not send me any information without me coming in. I told him that is not the way I do business and he ultimately hung up on me. I emailed a manager and was sent pricing info. We were able to come to an agreement and I set a 1PM appointment for the following day to pickup the truck. I arrived at 1PM the following day and Rod asked to sit down to start filling out paperwork. I told him that I wanted to put my eyes on the truck first. He told me that he just went to pickup the truck and it was in detail, which is not what he told me the day before. He begrudgingly brought me to detail to look at the truck. Not sure why the truck wasn't ready when I arrived since I had an appointment, or why Rod told me the truck was already on the lot the day before when it wasn't, but whatever. We sat down and proceeded to fill out paperwork, and this is when the experience turned horrible. They brought me out final numbers that were $4,700 more than what I was quoted on paper the night before. When I questioned it, he told me they added extra dealer add ons to the truck (window tint, floor mats, etc.). I explained to him that I wasn't interested in the add ons, I received a quote the night before and set an appointment to come pick the truck up and pay. He began arguing with me profusely and would not let me get a word in. I ultimately never even got to explain the entire situation to him, as he just continued to speak over me. I asked him if he could listen to what I had to say and he said "No, you can speak when I am finished!". Excuse me?? I asked for a manager and was told one would be right over. Ultimately, the manager never came and I had to call the dealership after leaving to finally be able to speak to one. I had also left a voicemail for the manager the day before and that call was never returned. When I called back and spoke to the manager (Andre), he listened and was apologetic, but ultimately he didn't actually offer to do anything. If Rod was one of my employees and treated one of my customers the way he treated me, his employment would be terminated immediately. His behavior throughout the entire process was completely unacceptable. read more

4th car at Keith Pierson and they have all been great vehicles. The buying has been easy and the price has been right. Only traded them in when the new technology caught up with my needs. Only service them with KP and that has resulted in no time off the road even for CV service on the Avalon. The whole staff is a joy to work with and a shout out to Kevin M. for a great sale and Moe K. for the superb financial work. read more

Went in to test a vehicle that was listed in their website. It wasn't available. Got brought around a vehicle that mismatched what I was interested in, in so many ways. Test drove it anyways. Didn't like it, said thanks... moving on. That was last week. Today I got a "followup" call about a completely unrelated vehicle that I had never inquired about from someone who sounded stoned. read more

I actually liked the attention to details tours what I expected from a car. What I liked is that they listened and how they could complied with my requirements. read more

The whole team at Keith Pierson Toyota was friendly and knowledgeable. The process of purchasing my 2025 Toyota Camry was honest and to the point. My sales associate Allison Baker'Jackie' made the process seamless. She's the best!! read more

Keith Pierson Toyota - Car Dealers Near Me - Jacksonville, Florida

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Loved the Latina sales ladies from Univision , no hot Leche and no credibility and too many service games in service department. read more

Keith Pierson Toyota - Ricardo loves his new used car from Kieth Pierson Toyota! - Car Dealers Near Me - Jacksonville, Florida

This dealership doesnt honor warranties. Battery bought in 22 has a 8 year warranty and somehow still isn't covered.

Thank you to David Pope and Igor Kushnar for being super helpful towards my family and I. I recently brought it my used car for a trade in with a RAV4 and I got the best customer service from David and Igor in the process. Great dealership of Toyota in town for sure. read more

I've never bothered to write a yelp.com review about a business, whether my service was good or bad. But, I thought everyone should know what to expect when they go to Keith Pierson Toyota on Youngerman Circle. We went there because we'd found a car for my son on their website. Our sales guy was personable and nice, but while sitting in the showroom I felt like I was in a club somewhere. The sales guys were loud and yelling at each other from across the room. Using curse words in front of women and children. Totally unprofessional. And the kicker .... Keith Pierson WAS IN THE BUILDING. I guess this is how he runs his business? Anyway, we were first told the car which was listed for $30k would be more than what they'd listed it for online. Not tax, tag, title more... like $2-3k more for "fees". So, we looked at that and 3 other cars. It took 3 HOURS to look at 4 total cars. After seeing all four cars, we decided on a Toyota, the car we'd come there for. We asked what KPT would give us for our trade in. Their reply ... how much cash will you put down? We told them that it depended on the trade value, that we were looking for a payment that would work for my son's finances. They came back with more fluff about service costs, etc... nothing substantive to the deal. We told them to please give us a quote for the trade in so that we could decide if this was going to fit my son's budget. Again, more fluff and questions about the cash deposit. Finally, I told them that we were going to take a cool off period and go check out the cars at Carmax. The finance manager then informed us that he would not give us a trade in value if we were going to go to Carmax. After THREE hours we had no price on the car that we wanted to buy, no value on the trade in and nothing to show for our morning but frustrations. I HIGHLY suggest shopping at any dealership but Keith Pierson Toyota on Youngerman Circle. We went to Carmax and bought a great car for my son. read more

This is my second new car from Keith Pierson Toyota and as before it was a breeze to purchase. Thanks to Frank, I came in to have my 2020 Corolla serviced and left with a new 2024 Hybrid before it was finished! If you're in the market for a new car I highly recommend this place! read more

Keith Pierson Toyota - 2024 Toyota Corolla SE Hybrid - ruby pearl - Car Dealers Near Me - Jacksonville, Florida

Around 10:45 a.m. Robin Mel left me a voice mail confirming the Rave 4 we wanted "best price" on was there and available. I had clicked on "click get best price" on their website, so he called and left voice mail and said I needed to come test drive it to get a price. At about 2:30 we got there and it was sold. He never contacted me about that. I believe he knew it was not available and did what he could to get us there. Then they allowed us to check out and test drive the sold vehicle. I would not want anyone touching my new Rave 4 if I purchased it and had not picked it up yet. That was also very uncomfortable with that kind of stuff going on there too. Landon the other sales guy showed us the sold vehicle because Mel was busy. He was friendly but could not get us a trade-in price unless I put $500 down on a Rave 4 that was not there yet (identical to the sold one), we did not know the price of or test drive. I asked about dealer fees, and he could not tell me because he said it depends on the vehicle. Well, we wanted that Rave 4 so that was odd. Also, the advertised price was $37,659, but their window sticker Total with dealer added equipment and with the A.D.M. was $49,898.95. Is this "bait and swith?" We only went there because it was available to buy and get a lower than advertised price of $37,659.00. read more

I have purchased many new Toyotas and it has never been this easy to purchasing a new car. I picked out a 2023 Toyota SR5 Tacoma 4x4 in trade for my 2016 Jetta Sport. I worked with Andre and I highly recommend asking for him. As far as the vehicle, I suppose I could get the same one at any dealership, but I could never find a better salesman. The Financing process was also very easy. The only monkey wrench in the whole process was when Andre gallantly offered to drive me on a 3.5 hr round trip to pick up my trade, but I forgot to bring my car keys along. What an embarrassing thing! He was so sweet about it though (I mean, what could he do?). I got to take the truck home anyway and brought my car to them today. I'll be back for all of my required maintenances and of course my free washes! read more

Keith Pierson Toyota - My salesman, Andre :-). - Car Dealers Near Me - Jacksonville, Florida

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Kylen provided excellent customer service, very knowledgeable, attentive. I really enjoyed this car buying experience, the finance dept was great as well, I would recommend this Toyota location 10 .. read more

Keith Pierson Toyota - Car Dealers Near Me - Jacksonville, Florida

You will have an incredibly frustrating experience at Keith Pierson Toyota. They charge an outrageous markup of $8,000-$10,000 on the base price of their cars, which is already a huge red flag. To make matters worse, they push ridiculous add-ons like pin striping, window tint, backup sensors, and window sensors--things you don't need and certainly don't justify such a steep price hike. The whole process is that they are trying to squeeze as much money out of you as possible, with little regard for customer satisfaction. I would not recommend this dealership to anyone. Their tactics are shady, and they make buying a car a painful and expensive experience. The sales mangers play games with the sales associates on how much they can jack up the prices of the car and still get them approved it's horrible. Just go to Coggin Toyota or Arlington Toyota. Their motto is under promise and over delivered but it's more like under promise and overcharge for your car. read more

Keith Pierson Toyota - ADM - Car Dealers Near Me - Jacksonville, Florida

We bought a new Prius from here. It was a great experience. My salesman was knowledgeable and motivated to help me find "my" car. Finance was flexible with me and worked with me to help me get the best loan possible. Highly recommend them. read more

Keith Pierson Toyota - Prius XLE - Car Dealers Near Me - Jacksonville, Florida

Bought a 2025 Corolla SE with the help of Tatiana Santiago, with her help she found the perfect car for me and it was a very pleasant and smooth car buying experience! I will recommend friends and family to have Ms. Santiago to help with their car buying needs! She was Awesome read more

Chasity Jamie and Mandy are the best. Anytime you need anything they are there to help. Even the cafe lady is warm and makes a mean blt. It's all so warming and welcoming in the lobby wish more places could take note read more

Commercials are all smiles, boasting about great service. Not true, at least not for us. Had taken my vehicle in for service, had an appointment at 9:30 am, arrived at 9:05. Very pleasant young man checked us in and said our service rep, Thomas, would be out to help us. After a fair amount of time passed, no sign of Thomas, the young man checked back with me, stated he called Thomas twice and apologized for the wait. Thomas showed up at 9:36 and brought us into his office. We were there for a simple oil change and tire rotation, said he'd call when it was ready. Did some errands and after 4 hours, we called Thomas to see what was happening with our vehicle. Had to leave a message cause he wasn't available. We headed back to the service center. I immediately noticed my vehicle sitting outside. I thought not again! Our previous visit with this vehicle we had a crappy experience. After quite some time of not hearing about the status of our vehicle (approximately 5 hours later-and yes, we had an appointment) we returned to the service center. I saw my vehicle sitting outside. Being certain they would be calling me at any second to say it was ready, we waited. And waited. After nearly an hours, I was pissed and went inside. The service reps response was , oh, I meant to call you. What?! Service had been completed and NO ONE called us. Crap service. Today, was nearly a repeat of last visit. Except when we arrived and I noticed my vehicle outside, I immediately went in, thinking damn it-they did it again! Oh no, it was worse this time. After checking with the service desk, they asked Thomas what was going on with my vehicle. He said he was waiting for the technician to bring in the invoice and keys. Mind you, we had an appointment at 9:30 it was now 1:40. He went to check and came back saying they hadn't even started it yet but would get right on it?! WTF? Hubby said never mind-return our vehicle. Thomas brought me the vehicle and did not even look at me doing so. Which is probably a good thing because I was ready to let him have it. We are completely DISSATISFIED with Keith Pierson Toyota and all their false advertisements. I'd give them zero stars if I could. Including the key tag as proof that is not a made up story. read more

Keith Pierson Toyota - Keith Pierson Toyota service center key tag 062924@9:30 - Car Dealers Near Me - Jacksonville, Florida

My husband and I have been looking for a specific 4Runner for 3+ months. On July 6 we decided to start looking for new because we weren't having any luck. So, went to all 4 Toyota dealerships in Jacksonville that weekend. There were no new, white, 4x4 4Runners in all of Jax! On Monday we discussed which dealership and sales person we preferred. We were at an impasse and beyond frustrated with our luck to that point. We even considered going out of town to find what we were looking for. Lo and behold 2 days later Chris Dancesia from Keith Pierson called us to let us know he found the truck I was looking for and when could we come take a look at it? We both agreed we would meet there for lunch hour and by 2:30 we were driving down the road in our 2022 4Runner Limited! This was the easiest, most satisfying experience and the KP team was extremely professional and courteous! If you're looking for a new or certified Toyota ... go visit Chris Dancesia at KP! He takes your best interest and makes it his own! read more

Keith Pierson Toyota - Pearl - my 2022 4Runner Limited - Car Dealers Near Me - Jacksonville, Florida

On 5/13/24, I had a maintenance appointment at 4:20 pm at Arlington Toyota. At 4:45 pm, I was still sitting in my car waiting to be checked in. I called the dealership and left a voicemail message for Joe, the service manager. As I left the message, a technician came to my window and stated he had heard how long I had been waiting and that he was off the clock but would check me in. Although the technician who checked me in was polite, I was not impressed with the overall customer service from the service center. At this time, my 2019 Toyota Corolla Hatchback had 80,953 miles. A multi-point inspection was done, tire rotation was performed, the yellow cabin air filter was replaced, red coolant service was advised, and I approved the change. I declined the brake flush recommendation. But I have yet to receive a call back from Joe. On 8/15/24, my check engine light came on & I received a message about the transmission & to contact a Toyota dealer. Since I was not impressed with the customer service at Arlington Toyota on my last visit, I had my car towed to Keith Pierson Toyota. It was towed in with 84,016 miles. On 8/16/24, I received a text message with the recommendations as follows: Driveability for $199.88, transmission replacement for $8,295.51, millimeter-wave radar for $1,033.19, battery cable end replacement: neg terminal for $62.20, battery replacement for $263.36, brake job - rear (replace pads and rotors) for $476.54, skid plate and all hardware for 761.57, and brake flush for $139.95. Coming to a total of $11, 032.32. I declined all services because I was trying to understand how that was possible since I have taken my car to EVERY scheduled service maintenance, and now it needs a transmission with 84,014 miles on it. When the vehicle was purchased, it had 98 miles. I have been the only owner. On 8/16/24, I went to Kieth Pierson Toyota and spoke to Tom, the service advisor, to review the diagnostic report. I requested a copy of the code report. Tom told me that no matter what Toyota dealership I visited, they all use the same system so that all service providers would see the same thing. I contacted Toyota customer care and spoke to Jessica to complain about my Toyota having less than 100K and needing a transmission. I explained the situation, and Jessica told me the warranty on my car expired six months before this incident. I received a claim number and was told my case manager would be Darlene, and she would contact me on Monday (8/19/24). I did not receive a call from Darlene on Monday(8/19/24). On 8/20/24 (Tuesday), I received a voicemail message from Doug Kennedy, service manager from Kieth Pierson Toyota, to give him a call back to discuss the transmission. I called back that day and the next two days with no phone call being returned. I left messages for Mr. Kennedy each time I called. I have yet to speak to him. When I called customer care to relay I had not spoken to anyone, I was told the notes in the system said I was called and told to come to the dealership to discuss options. That is not the voicemail message I received, and I didn't have transportation to get to the dealership. I had my car towed from Keith Pierson to my home. It took about six weeks for me to purchase a transmission and have it installed. As a special education teacher, I have a fixed income. So Blessings, my car's name, had to sit, and I had to depend on others for transportation until she was in working order. On 12/22/24 the check engine light came on, and the dash gave a drive start control malfunction indicator. There was an appointment scheduled at Coggin Toyota at the Avenues for 12/23/24. Upon arrival at Coggin, I was pleased with the customer service. I was early, and my service advisor was at lunch. Mr. Elmedin G., the service advisor, checked me in. During our conversation, I told him about my frustration with the service I received for the issues with my car. As he was checking me in, he asked me who was Carl. Carl is my daddy who purchased this car, gave it to me in April 2019, and passed in September 2020. Mr. Elmedin gave me information about Fidelity, a company where my daddy purchased a warranty for the car when he purchased it with 98 miles on it. At this appointment, the oil and filter were changed, a multi-point inspection was done, the tires rotated, and fluid levels were topped off as needed. I was advised to take my car to an auto store and let them put her on their diagnostic machine, so I would not have to pay a ridiculously high diagnostic fee. I did that. The code came up for the coolant system. We opened the hood, and what do we see? NO coolant in the chamber. I am attaching the pictures. I read the receipt I had just received not even an hour prior, and it stated, "We have checked fluid levels and topped them off if needed." That same statement is on the receipt from Arlington Toyota in May. My daddy purchased another warranty for up to 100,00 miles when he purchased the vehicle. read more

Keith Pierson Toyota - Car Dealers Near Me - Jacksonville, Florida

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I had a wonderful salesman. He was very kind. The main two things I wasn't a fan of was how different the prices posted on your website verses at the dealership were. I also, am not thrilled with the tinting on the windows. It would be nice to give the customers a choice whether they want this or not, instead of doing this automatically and passing the cost on to the customer. Just found out that I was mislead during my buying experience about where my monthly payment was going to be. It's $200 more a month. I was up front with them saying I couldn't go over a certain amount. I wish they would have been mindful and truthful about this. I wish I would have seen it before I signed the contract. I did reach out, but I already know that nothing will be done. So disappointed read more

Signing the paperwork for a new car with agreed upon price and setting up insurance and they come to tell me they showed me the wrong car and I have to pay $5000 more for the car I was already in the process of buying. The salesman told me to chill out about the price increase. I also asked the salesman 5 times if the could pre approve my credit for before running it and he said yes, and they ran my credit after I already left. read more

I have purchased many vehicles and have always dreaded going to a car dealership because of how long I spent trying to buy a car, however, my experience with Keith Pierson Toyota was just the opposite. As soon as I arrived, I was pleasantly greeted by Jackie, one of their salespeople. She listened attentively and once she figured out my needs, immediately showed me the exact vehicle I was looking for and took me on a test drive. The negotiation process was extremely easy, and we came to an agreement within a short time. In finance, Chris Jordan understood we didn't want to sit in his office for hours and had all the paperwork ready by the time we sat down. My experience with this dealership has been the best I have ever dealt with! I would highly recommend them. read more

I want to start my saying " A BIG thank you to my Service Advisor Matthew (Matt)! I was experiencing one of the most difficult times in my life, I had recently experienced the passing of my (Beloved Mother). I had lost all of the keys to my 2019 Toyota Camry SE. **Anyone can be trained to do a job, but just how you do that job, is what makes the difference**. Matt was Personable, an Effective Communicator, displayed a Customer-Centric Attitude, was Transparent, a true Professional and in my time of need, delivered Compassionate Customer Service!!! Thank you Matt and Happy Holidays to you, your Family and all of your Colleagues at Keith Pierson Toyota!! D. Davis read more

Called on 5/10 about a vehicle that was on their lot. First issue was they had the listing WRONG. It was not a red TRD off road 4Runner it was a blue sr5. I looked past that and asked if it was available. I was told it went to auction because they had too many 4Runner's. I found that odd they had too many of a popular car. I noticed the car was still listed the next day and I called and initially spoke with Rod. He was extremely pushy on trying to get my information just to ask if the car was still available. Turns out the car never went to auction! Right out the gate when we arrived, Rod was extremely rude and disrespectful to me and my father when we asked to see the car before we showed him our ID for a test drive. He started yelling at my father (in front of me, my mother, our mechanic and other customers that were nearby). My mother suggested seeing if we could work with someone else. We ended up with Doc. He seemed to be better at first. Didn't push us for our ID to just look at the car and he brought it back around for us. He said we could look at it but couldn't test drive it because it didn't go through inspection yet. We go inside to make plans to come back after it goes through inspection. He then goes and comes back saying it passed the safety inspection and we could drive it. Not sure how it changed in the span of 5-10 minutes but we went on the test drive. Then we start negotiating and that is where everything went down hill. We are then hit with a $2200 RO fee (recondition fee) and a non tax fee of $600. We asked what those were and Doc was unable to explain exactly what they were and said it was for tire disposal and other shop fees. We had Moe come over and he tried to explain them. We asked for that information in writing so we all have a clear understanding of what is being done for that money and he wouldn't do it. We decide to still move forward and we are told to sign paperwork for things that were not relevant to the sale. We signed something regarding financing with the dealership even though we had our own financing. When we asked why we were told its policy. We were swiftly ushered back to the finance office and were trying to be bullied into the extended warranty. We asked Dylan Nash if all the things he was mentioning would be checked under the RO and he said "oh that's just an oil change" (at $2200). This is the reason employees shouldn't mingle in departments they know nothing about. Soon enough Moe and Doc were in that office trying to put out that fire. They still couldn't explain what all was in the RO but assured us it was more than an oil change. They told us we had to bring the vehicle back on Monday to have it completed and said we could take it home Sunday night after we signed a temporary contract. Nash also tried to have us sign blank documents that they would fill in later regarding my payment. We told him it needed to be filled in before we sign. He also advised that it is illegal for them to sell a bad car. It may be illegal but after looking at other dealerships all weekend, it's something that is still done and I wouldn't put it past this dealership to do the same. We brought it back today at 11 like Moe told us to do. I asked how long and he said he didn't know until they started it. We wait an hour and a half with no update so I asked. I was told they were just starting it. So I leave and come back in hour 2. They flushed and refilled my fluids, replaced my filters and were replacing my front brakes and that it would only be 1 more hour. That was not true and we had no update on when we can leave with the car. It should not take 2 full days to get a car!! After 5 hours we finally got to see my car. Dylan made 3 mistakes on my finance paperwork that I noticed. After we paid we asked to speak with Keith (as multiple signs posted around the dealership said we could do) and were told to leave a message with his assistant. After this experience, I will NEVER step foot in Kieth Pierson Toyota again and I strongly recommend you don't either. read more

if I could give zero starts I would !!!!! I never make reviews because I understand things happen. but first I went to get my flat tire with a warranty fixed, the service man rob was too interested in selling me other things for my car and let me leave without even fixing my tire !!! had to go back the next day to have it fixed . The same day I had a recall part ordered from Rob, and he never ordered the part !!!!! called up since nobody called me back 3 weeks later , said they had the part so I made an appointment to have it done . I leave my car with them and go home , they call an hour later asking to keep my car overnight since they had to order the part. a literal fucking zoo!!!!!!!!!!!! read more