I highly recommend giving this dealership a chance. I stopped in on a whim and was pleasantly surprised. Brittany was transparent, open to questions and friendly. She respected by budget and didn't drive me nuts while I continued to look elsewhere. She was with me every step of the process. I now have my dream car at the price I was looking for. Ask for Brittany, she's awesome! read more

If I could give them 0 stars I would. Over priced for nothing. They also broke my shock for my hood to stay up and they acted lost like it's not their fault. Bobs a real piece of garbage. Chuck was under the hood. I wouldn't dare bring my vehicle back to this location. read more

From Paul Giddens 0 Stars , I've owned 4 Durango's , today I have a 26 Durango . About a year ago ( 2020 Durango ) I bring in the truck for a OLF.. As they check me out they point to the reminder sticker for the next appointment. Turns out it was the old sticker. Realized a few days later. Around the same time I bring the truck in to replace both battery's under the passenger seat. After being checked out and about a mile away I realize my AC is not working . Bring it back for the tech to complete there job as in reprograming once a battery is replaced. 0 stars I now have a 26 Durango . On 5/18/26 I showed up at 8 am for an express OLF. By 1030 my truck didn't move . I was told the shop is short handed. I had to leave . As I was leaving the service manager apologized and said the next OLF was to be free. 0 Stars Today I have an issue with a Uconnect error on my display . Must bring to dealer. Twice I tried to schedule service on line with no response. I called and was told 1 week out. I told them what the issue was and they acknowledged. I was not told you must drop it off and do not wait. Today I made it to the 8 am appointment. I asked to speak to the manager regarding the oil change that never happened yet the records show they did it. I was told if you didn't know the managers name who I spoke to there is nothing that could be done. I said forget the oil change and work on the Uconnect error. He said I should not wait because this could take hours. He made me feel uncomfortable and talked down to me like I'm a child for wanting to wait. I said the I just spent $50k on this truck is there a curtesy car. I was told NO. I wound up leaving as this service manager was very rude and made me feel unconvertable. 0 stars read more

On July 24, 2025, I took my 2015 Chrysler 200C AWD (112,303 miles) to DARCARS Orange Park Chrysler Dodge Jeep Ram (Jacksonville, FL) for a simple inspection. Service Director Bradley Gardner and Service Advisor Michael Bass initiated what became a pattern of fraud, deception, and negligence. Initially, two inspection forms were completed -- one falsely reporting no issues to position me for a future warranty sale, and another acknowledging problems after the fact. During testing, Mr. Gardner performed a combustion test that caused a coolant explosion, draining the reservoir. The dealership later refilled it improperly with concentrated coolant, contrary to Chrysler standards. Despite my vehicle being fully operable at drop-off, it was returned with engine damage, contaminated coolant, broken components, and recurring warning lights. Serious unsafe suspension and steering concerns. Between July 31 and September 18, 2025, DARCARS generated multiple invoices totaling over $12,000 (Invoices PQ92544C6R, PQ92654C6R, and C6CS512209). Internal documentation shows invoice alterations, removal of repair notes, and unauthorized submission of false data to Mopar Vehicle Protection (MVP). Emails dated August 8-19, 2025 reveal Mopar's notification that my warranty was canceled without my consent -- information the dealership withheld. Subsequent communications with Mr. Gardner and Mr. Bass went ignored. I have 64 supporting exhibits including photos of the coolant contamination, damaged manifold, missing clips, altered invoices, and diagnostic reports confirming ongoing engine codes as well as audio recordings of all interactions. When questioned, General Manager Stephen Fulp admitted that "no work had been completed except for lifters and rockers on the front bank," contradicting written invoices sent to MVP. This inconsistency raises serious legal and ethical concerns. No work was performed just damage to my vehicle. After Stephen Fulp found out that they had been caught he attempted to change repair story got irritated, combative and then refused to talk and refused to assist even more. The dealership went to the extreme of now falsely accusing me of threatening them to refrain from dealing with the situation, taking accountability and responsibility for trashing my vehicle. I urge consumers to avoid this dealership and their service department. Their conduct reflects willful misrepresentation, falsification of records, and violations of consumer protection standards. read more

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I would give them zero if it was possible. Dropped my car off Monday for a Tuesday a.m. appointment. No response back from the dealership Tuesday until I called at 4:25 p.m. I got the service advisor Chris who explained to me that it'd been dispatched to a technician but he was waiting for a diagnosis. I called back another day later (Wednesday) at 4:25 p.m. got Chris again and he explained to me that it was dispatched to a technician but he was waiting for a diagnosis. I told him of this is what he told me yesterday and what were they doing with my car for the last two days. The answer is nothing. Chris's response to me was is that "sir there were other appointments that came in before your car". So I said to him so Chris does this mean you're that far backed up? He said unfortunately yes. So since they haven't touched my car I'm going back to pick it up and taking it someplace else to have it worked on. I've also put in a call to their manager Alex. I'll report back and let you know if he actually responds. Based on how this company operates I was hesitant to take my vehicle there and now I should've let my gut instinct guide me. Don't bother going there horrible place. read more

I've used this location several times in the past and have had good experiences each time. Good customer service and communication. Sometimes updates are delayed but it is a busy location. I've called several times for updates and they give zero attitude about your inquiry. Staff is patient and attentive when trying to diagnose issues. The facility could use some updating but I don't think that impacts the service. read more

New to the area and needed an oil change. Overall, I got in quick and was out in less than an hour. My interaction with the service advisors was confusing, I pulled up on the left side of the garage and was not acknowledged for a while and after smiling and saying excuse me I was then acknowledged. Mind you I pulled up right next to the advisor. I was then told I was on the wrong side and was asked to pull out and go to the other side. I might have missed the label that said the right side of the garage is for oil changes, because that would have been my mistake, but I did not see it. I reversed and pulled up to the right side of the garage and waited for a few minutes and then was helped. After that, I was directed to the waiting lounge as you can see it needs a bit of sprucing. I will say that I waited under an hour, which was great. Overall experience was OK and I'll be back. read more

DARCARS Orange Park Chrysler Dodge Jeep Ram - Waiting area - Car Dealers Near Me - Jacksonville, Florida

My review and rating are more of Service Advisor Jeff Cassel. I have been to the dealership several times for service, The service department is not updated of fancy and that's not what I came for. My situation was an emergency, I did not have an appointment, and it was Friday near closing time. Jeff got me in and upfront he told me of the high labor charge, but one of my cylinders had shut down and I felt stuck. It took a few days between locating parts and working on my Jeep Grand Cherrokee between appointments and they got it done. Jeff kept me updated and informed throughout the process and is the topper nearly everything was covered under my extended warranty. What could have been a very costly and stressful experience turn out not to be. Thank Jeff for great customer service! read more

We went in for a scheduled oil change as part of the service package. ALL of the guys were great! My wife had several questions about the undercarriage of our Mustang and the service technician was very nice, knowledgeable and explained everything in detail. Everyone that we have dealt with at Darcars have gone above and beyond for both of us from the Sales Manager, Salesmen and Service. Many thanks to everyone! read more

WARNING: They tried to scam me on my trade in. I paid 90k for a Jeep and they claimed I only paid 70k two years ago. They only offered 38k for the Jeep. When I mentioned it they got all buffed up and started making stupid claims - an attempt to intimidate me. They lie! Jeeps don't hold value! Lesson learned! Don't buy a 90k Jeep - it will only be worth 30k in two years - that's 30K a year loss. read more

Better service quality my mother purchased a BMW X5 almost two months ago we have informed them about the leaking sunroof and slight oil leak someone reaches out to us whenever we post reviews but never follows up with resolution to fix the problem. read more

They tried to make it right after I complained but those coupons are deceiving! $80 coupon for synthetic oil change sounded like a good deal..... it's up to 6 quarts....I take 7... expect that charge. Taxes... supplies... expected. The bill was $144!!! They charged me 30$ for a stupid drain plug!!! I am not dumb...I know the coupon is to get you in the door but a $4-8 drain plug is how we regain the coupon difference?? That's very sad and disappointing! read more

Overall had an okay/good experience here. Some of the pros: - Aaron (the head serviceman) was great at explaining the diagnosis of my car and asked me prior to fixing anything. I appreciated the honesty and clarity. - Friendly staff and very responsive. Cons: - as expected with any dealership service center the prices were sky high. I know some people will pay them, but for everything on my quote I was able to get quoted less and sometimes half the price somewhere else. But I imagine they don't have much control over price. - my only complaint is that when I picked up the car the tire pressure was very low on one tire and my tire light was on. It was a bit sloppy in my opinion since I had just paid hundreds to get it assessed. Understand it's small but still put a sour taste in my mouth. Would only recommend coming here if you absolutely have to, and even then, get quotes from other places before agreeing to the price they propose. read more

DARCARS Orange Park Chrysler Dodge Jeep Ram - Tire pressure when vehicle was picked up - Car Dealers Near Me - Jacksonville, Florida

Routinely bring my RAM to this dealership and am treated fairly, quickly, thoroughly and kept aware of what is happening to my rig and any problems or good news as it happens. Great folks to work with. read more

I took my 2019 jeep Cherokee in for an oil consumption test, something that should only take an hour do to. They had to keep my car for 3 days, I was forced to get a rental car on my own and pay to be able to continue to work. After three days I was able to pick up my car and there was bumper damage to the front of my car. I talked to my service advisor he just laughed, said he "couldn't do anything" so I spoke to the manager also said all he can do is take a picture and get back with me 4 days later to find out if they can to anything. I went to talk to the GM of the store he was not there he took a personal day, so now I am stuck with damage on my car and the company that put it there won't take me seriously so they just sent me on my way and did nothing. I Do not recommend getting service done here, if you have to go there take pictures of your car front to back before taking it there. read more

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great /fast service. Will be returning i got a rotation , oil change. This is also dealership I bought my car from . I love them

Visit this dealership today to get an oil change on my Jeep Rubicon I was very disappointed with my visit experience. No one came to my vehicle for service I sat in my vehicle for 30 minutes and even went inside and was told to wait on someone to come. THEY NEVER CAME!!! So, I left and went to the dealership on Atlantic Blvd. GREAT EXPERIENCE!! I'm an long time customer with this company this is very disheartening. I will never come to this dealership again. read more

Beware of this dealership. They use bait and switch tactics on their online vehicles. They sold a jeep to my son in law for $25,235 online advertised price. The paperwork then listed it for $28,900. They told him his interest rate was 12% when it was 8. They took his trade in and sold it within a week and now two months later it is still not paid off causing his credit rating to go down. On top of it all they never got his loan competed and falsely told him they were still waiting for loan approval (two months later). After speaking with Curt Puffer I was told that five finance companies approved the loan. They never called to tell him this two months into owning the jeep. Unbelievable!!! We only found out because his trade in was still not paid off and he was being harassed daily to pay it off. The finance manager Curt Puffer who handled all the paperwork also misled him on the extended warranty length of time. This dealership has 21 (twenty one) BBB complaints filed against them in the last three years and 10 in the last 12 months, most of them for the same dishonest tactics they have used on him. I got involved and had to go in and pay cash as this got so out of hand. They promised three weeks ago when I paid cash to pay off the traded in car loan. Still not done. The state of Florida requires trade in loans to be paid off within ten days. We are now going to file complaints with the BBB, the FTC and the State Attorney General. I urge anyone who reads this review to not do business with this dealership. read more

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I had been having an ongoing electrical issue with my car for about 2 years now. My radio audio would turn on and off periodically, to basically always being off. Took my car to the Arlington dealership for them to tell me my fuse in the amp went out. Few weeks later problem started allover again. Took my car to westside dealership for some repairs, as well as the radio problem. On top of that my battery light was coming on and everything on the dash and screen would turn off, windows would roll down themselves all when driving. They look over the electrical and say everything is fine, just a loose wire. Radio works a couple weeks and same thing, it doesn't. Decided to try Darcars. Immediately over the phone i felt they could fix all my problems. They were knowledgeable about my car before they even saw it. Once i pull up they plug the code reader and immediately said that i had electrical problems. Now how the other two dealership didn't catch this?? They actually pinpointed the problem for the electrical problem and walk me through it what, why the problem exists and how they fixed it! I have finally found a shop for my car to call home. read more

DARCARS Orange Park Chrysler Dodge Jeep Ram - Car Dealers Near Me - Jacksonville, Florida

Service department is very dishonest I will never purchase or service anything from Darcar I have bought a couple of vehicles from them and anyone reading this I recommend finding another dealer. read more

I also have had major issues with this dealership. However, as of November 2023 they have had a huge turn-over in the service staff. Things are starting to change and get much better. If they stay the trend we will have a good dealership for our vehicle repairs. Thanks to Brad and Ian for help getting my truck all fixed up. read more

Similar experience to Tom O...was promised 2nd key and a car detail as part of the sale. We've been calling, texting and dropped into the showroom a couple times since May 2024, it's now September, and still no 2nd key. We got a professional detail on our own. "We don't have a number for the Key guy; Jimmy is out; the key guy comes between 9:30-10:30; now he comes between 10:30-11:30; he's on vacation; you just missed him." Don't expect customer service once the sale is made, and don't fall for any "add ons" unless they're able to give them to you before you leave with your vehicle. read more

Do not use these guys for service. I brought my van in for service because AC is not working and van running great. They called me a month later and said my van was ready to pick up. When we picked it up, the van was running terrible. The service advisor told me they thought maybe because it showed a low fuel light. That's why it was running bad. Why would you tell me to come pick up a van if it's running bad. $7000 later, they told me to come pick up my van again . And when I pick it up, the AC doesn't work. This was the whole reason I brought it there. I honestly feel like they have inexperienced technician, and service advisors. I'm in a position now that I feel like it's best for me to just take the van elsewhere and pay all over again to get it repair because I have zero confidence in them read more

I don't usually write reviews but felt compelled to after seeing the bad rating they had. I've been here twice for service and each time have only felt that the staff and support here is nothing but honest, respectful, efficient, and friendly. Even the shuttle worker was a pleasure. Shout out to Gage and his support for getting my van equipped and ready for my road trip! I will only be coming here forever. The other Chrysler dealerships cannot compare in service and pricing. read more

I'm reviewing for my girlfriend who is too modest to speak her thoughts, just had a $2,100 repair done after being misdiagnosed at another shop and spending about $900 there, now that's not what I'm upset about though, I'm upset that after dropping all that money, nobody at this dealership has the decency to run her car through a 5 minute car wash and I go out to the car and see finger smudges all over the car, I know you guys won't care and probably won't do anything about it... it's just pathetic and shows a lack of professionalism that reflects on the rating you already have. read more

I've purchased quite a few autos in my life from quite a few dealers. Some were good & some not so good, but this was the worst I have ever experienced. I bought a new Jeep Compass on May 31,2024. It is a very nice car & Jimmy the salesperson & Fred the sales manager seemed very easy to deal with. I agreed to the deal they offered with 2 add-ons. I needed a spare tire kit as one doesn't come with most new cars, & a cargo area cover. Jimmy & Fred agreed to this & would add to the car. They brought the car around & wanted me to take delivery right then. I did not have the title to my trade nor my checkbook. They stated I could bring all that back the next day & finalize everything. I looked at the car & it appeared to have been sitting on the lot for awhile & needed washed. They said wait & they would have it washed but I said I would return the next day. I came back & signed the paperwork & went to the car. I looked in the back & no spare tire & no cargo cover. Jimmy said they would have to order those items & it would take a couple days. After calls which were never returned my wife & I stopped in. We were assured they would be delivered within a week & they would have them brought to my house. Called again more than a week later & was told the salesman Jimmy had received them at his home but he was off that week. Later was told Jimmy wasn't in as he was sick. All this time I only received 3 returned calls & only really talked to Fred (never Jimmy) if we stopped in. At one of my stop ins I was told (even though Jimmy had both items at his house) that a cargo area cover is not made for that year car & they were still waiting for them to be delivered. I did receive 1 text from Jimmy & he said he was trying to get a confirmation # & eta. That was on July 15. During the time from when I purchased the car till July 15 I had called over 20 times some went voicemail & some I managed to talk to someone (never Jimmy). I received only 3 callbacks. It is August 11 2024 & still no spare tire. Needless to say my actual review is 0! read more

The sales side is surprising good and it's probably the best deal you get on a Dodge compared to the local Dodges but the service department is abysmal and scammy. I had an 8 o'clock appointment and my car didn't go back until 12 because THEY screwed up the checkin process. Long story short, I had warped rotors and I knew that. I just wanted them check which ones they were and I would fix it myself. When I was there I decided to just get rotors from them because the ones I wanted to order would take awhile to come in. They tell me the rotors come in pairs (a lie, go to Mopar's site) and the ones I have can be machined (also debatable). I seen they had $1568 for the rotors and pads with 5 hours of labor. That's still too much money but they didn't have the pads and told me it's $500 something for the rotors. I say go for it because I know they're warped. Earl's raggedy a** walks out and says that my pads are so low that they eat into my rotors because they're basically gone. I pass because I wanted my own brand of pads and I could get them the next day. I wait some more and they take my car back for about 20 minutes and I had to walk out to see if my car is done. I go to the lady to pay and they charged me $1190 to replace to rotors. They said it was two hours of labor and that came out to over $600 by itself. They lied about the time and some how the price went from $1500 for everything to $1200 for just the rotors minus 3 hours and pads. Brembo pads for just the front go for over $200. I proceed to curse everybody out and they did drop the price. I get my pads in the next day and surprise surprise, the pads on the car look perfectly fine, almost new. Given their trash math, I almost paid around 3 grand for stuff I didn't need. I didn't even get them to prove that the rotor was warped and they were probably fine. Something even more messed up was that they put a synthetic blend in a woman's Scatpack and she was f**kin clueless as to why that's a bad decision. Do not go here read more

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This experience was the absolute worst interaction I have ever had with a dealership. The Advisor and the tech the attempted to sell me a dishonest brake job for my truck that only has 24000 miles. I was Quoted a price of $1453 for brake pads and rotary. I called to speak with the Service Director which if I may add, was someone who is no longer an employee. Finally after 2 days of attempting to speak with the GM, I finally received a callback and I shared pics and detailed information from BigChief Tires showing my brake pads were a 8mm and 10mm, (not the 3mm and 4mm the dealership stated) and absolutely nothing wrong with the rotors. I will forever remember the dishonesty and the interaction of how I was treated throughout this ordeal. My advice to everyone is to always get a second opinion or you too, could be taken for $$$$ and NOT need their recommendation. Poor customer experience at its worst!!!. read more

I bought a 2020 Durango in the beginning of May... and Today is (July 25th) I still have no plate or tags on my vehicle. I'm paying on a vehicle that is illegal to drive on the street. If you want to deal with excuses, terrible customer service, multiple credit inquiries, constant employee turnover, incorrect birthdate/name spelling submission- You have your place!!!!! Worst experience I have EVER had! read more

DARCARS Orange Park Chrysler Dodge Jeep Ram - 2020 Dodge Durango purchased 5/14.... almost 3 months later still no plates!!!!! - Car Dealers Near Me - Jacksonville, Florida

So husband took truck yesterday to dealership. I had always been told never take a vehicle to a dealership, they will rip you off, but ok take it there. Long story short, $247. Not to fix it mind you, nooooo, just to diagnose the problem. Yes, TWO HUNDRED AND FORTY-SEVEN dollars JUST to diagnose. How much to fix it? $703 dollars. Yep, Seven hundred and three dollars. Guess what was wrong with it. The EVAP system. We didn't get it fixed there. Brought it home and fixed it ourselves. Cost for parts? $53 Time to fix? 30 minutes. Have bought 4 vehicles here, take every time for oil change. Guess what? NEVER AGAIN. Will NEVER, EVER step foot on lot again. I so sincerely hope that 247 dollars was worth losing me as a customer, rip off artists! Actually I suppose I should be thanking you for showing your true colors right before I decided to replace my Jeep Renegade. The Nissan Kicks is looking mighty good right about now, so thanks for making the decision easier. Charging a Navy veteran and teacher $247 for a diagnosis? Y'all should be ashamed of yourselves. Looking for a dealership that supports veterans and educators? Hopefully anyone reading this review sees how supportive y'all aren't! read more

Parts department never ever answers, on hold for the service department for at least 30 minutes. Constantly getting hung up on. Nobody knows anything and can not speak to a manager for the life of me. People are all just walking around on the cell phones. I mean what is a miscellaneous fee anyway? read more

I have a good experience with the Service Department this dealership. I was originally assisted by David while my service technician was out of the office. David was soooooo helpful and personable. He definitely made me feel comfortable. Since I dropped of my vehicle before my service technician was available it took nearly a day for my to receive an update. During that time Laura, acknowledged my look of concern when I returned to the dealership for an update. Her above and beyond approach to customer service was refreshing. Once I was able to communicate with my service technician, Mike he explained everything that needed to be done with my vehicle. Due to the required parts needed to repair my vehicle it was in the shop for about a week. Mike contacted me periodically to give me an update. The dealership provided transportation so I would not have to make arrangements to get home. Shay picked me up and dropped me; such a happy and pleasant personality. Thanks for handling my issues. I did not give them five stars only because it should not take nearly a day for a status report on my vehicle. read more

WOW. That really all I can say. POOR customer Service. POOR service department . And the Sales team is worse than that.

Bought a jeep, there was no negotiation. They gave me a price for my truck then tried to take back 3000$ off it didn't get the bags for the windows. Come to find out 2 months after buying my jeep they found out they made a mistake and didn't file the info for the tag then contacted me and told me there was a issue and I might have to return the jeep after they got rid of my trade in and paid it off the sake was final good luck getting me to return it being they made a mistake. Anyways I love my keep read more

The dumbest dodge dealership florida to send a flyer in the mail that just came in when this was over last month stop sending out this bullcrap. read more

DARCARS Orange Park Chrysler Dodge Jeep Ram - Car Dealers Near Me - Jacksonville, Florida

Is it something with Chrysler Jeep Dodge Ram dealerships??? This place and the Gainesville location have rude and condescending customer service in the service departments, at least. Quick tip: if someone goes on lunch, maybe have someone else step in to help customers who've been waiting for hours for an oil change and tire rotation? Or like stop making excuses for stupidly slow service when you're not even that busy? read more

I recommend using DARCARS for your auto maintenance needs if you enjoy long waits (even though an appointment was made weeks out), apathetic customer service (expect to get misdirected or hung up on if you try calling), and being grossly overcharged. Unless you've exhausted all other options (and then some) use DARCARS! read more

I called, made an appointment and told the young lady exactly what I needed done! Warranty recall! I get to my appointment, sit there for 2.5 hours for the service person to come tell me they do not have the part in stock!!! What is the point of asking the type of work needed? What is the point of making an appointment?? This is horrible customer service!!! read more

Mechanic shop is OK, they still charge too much for what they do. I do have to say my service advisor, Riana, was pretty amazing. Body shop is a disaster. Took them four months to fix my jeep grand Cherokee which sat with no doors and windows in the shop for the entire time. Paint work was marginal at best with runs and some pink paint splatters on the mirrors. When I finally got it back they said they had detailed it which really meant they just wash the outside. Entire inside of the jeep was filled with the fine dust under the seats, and the speakers, everywhere. Unless you're taking your ride in for warranty work I would go somewhere else. read more

I'm not sure if their practice could be considered as false advertising, however it definitely qualifies a deceptive advertising. They had a lease special advertised on their website for a Jeep Wrangler for $3699 due at lease signing and $215 per month for 48 months, sounds good doesn't it? Well I get there to learn the bait in switch is in practice, in addition to unreasonable hidden costs such as dealer prep fees and transport fees, heck there may have even been a Covid fee hidden in there. I understand that there are some fees and the costs might be slightly more than advertised, however that $215 per month turned into $440 per month, more than double what they advertised. By my calculation of an extra $200 per month for 48 months, that would be an additional $9600 of fees or something hidden, in addition to the $3699 due at signing. So if they aren't transparent about their advertised lease specials, I have to wonder what else they aren't transparent about. My advice is to avoid this dealership, you have been warned. read more