Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying process and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W. read more

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came to buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL. read more

Total incompetence. I had my 2020 BMW X1 appraised, and the "loaner" appraiser falsely claimed my tailgate needed a repaint, when in reality, it was just dirty. When I pointed this out to the sales rep, she insisted that appraisers had told her it wouldn't affect the value; a blatant lie. Despite admitting their mistake, I was told they couldn't correct it in their "system." None of the appraisers would show me the supposed issue or explain why the error couldn't be fixed. When I asked for a manager, they conveniently "couldn't find him." This is nothing but a scam! Devaluing vehicles while refusing to provide proof or justification. I will never purchase from this shady dealership. read more

Shout out to Derric Whigham. I would recommend him to anyone. He was not pushy and didn't try to sell us something we didn't want. However the sales manger was extremely pushy. Trying to get us to buy a warranty. Derric explained perfectly what they had to offer and we declined. The Mitch walked up and tried to sell us the warranty like our lives depended on it. He alone almost cost Derric the sale. The last thing I wanted was to be told what we needed. We were buying a good car and had done the research. Low mileage and 1 owner. I actually walked out at one point. Thanks Derric for the great job! read more

I sold my car here today and the process was SO painless and smooth!! I was there for an hour max and the online quote was accurate. The gentleman Mike was so kind and helpful and I definitely reccomend this location! read more

Terrible experience I purchase a car about 4 months ago they never consulted with me about a warranty as soon as you purchase a car it seems like months later things start to go wrong with the vehicle once that happens they try to charge you major amounts due to things going wrong horrible place do not purchase your car from here to scam artist along with the workers that work there who look like crackheads the day that I went one of the workers crashed the man's brand new car as he was bringing it out to him so that lets you know what kind of service they provides read more

My salesman was Caleb. From the moment I arrived I felt welcomed and at ease. I am handicapped by deafness and he went out of his way to accommodate me and my service dog, Jeff. I never felt pressured, or judged, and he gave me exactly what I needed in terms of information. We did a number of scenarios, in regards to no extended warranty, limited extended warranty, trade in and financing. I am a well informed customer and had a stellar experience, as compared to other dealerships. They rock in the category of transparency. I found my car and I won't hesitate to return or to wholly recommend CarMax. Kudos to Caleb...I found exactly what I wanted, and pricing was fair. Thank you Caleb and thank you Car Max on Blanding in Jax, FL read more

Sold my Car 2022 Honda Pilot to Carmax and it was a breeze. Initially reluctant due to negative reviews and experiences. I got a quote online, uploaded needed documents. Scheduled a drop off. When I arrive I was directed to Jonae Carothers who send me paper work of sale agreement to sign electronically while she got someone check the car and odometer. He came back in about 5minutes and they said it's all set. They printed the signed sale agreement and the Bank Draft and it was done. I was there in and out in 23 minutes. First time I sold a vehicle since we always just trade in. Also to add this is the best quote we got compared to Honda dealer, Autonation, Caravana and Accurate automotive of Jacksonville. read more

I have bought two vehicles from Car Max on Atlantic Avenue and was screwed twice. In addition, each time I enter the dealership I am greeted by a group of hispanic men, sitting around, talking and laughing at potential customers. I dismissed them as jerks and will never return. read more

Can't say enough positive things about my experience with CarMax in general and this location specifically. I was looking to sell my car and got quotes from them and two other services online. Theirs was the only one that was a firm price, rather than a fairly large range. I called one of the others back and they told me that they can almost always beat CarMax but require I go and get a firm appraisal from CarMax and then send it to them. I filled out the CarMax form and made an appointment to have the car looked at. When I got there I was greeted immediately and told the person to look at my car would be with me shortly. They gave it fairly detailed analysis and gave me a firm appraisal that was for the exact same amount they initially quoted online. I could sell it on the spot or had seven days they would continue to honor it. I went home and sent this to the other company that said they could almost always beat CarMax, which had told me if they could not they would send me a check for $100. When they saw the number they asked me if my address was correct on it, I said yes, and they said that is where they would mail my $100 check. I also stopped in at the car dealer that services my car as the last time I was there they asked if I was interested in selling my car and if I was they would love to buy it. Well, their price was $3,000 less than CarMax. So this morning I called CarMax and said I wanted to sell it, they said no appointment was needed and it would take about 30 minutes. Got there and everyone was friendly and pointed me to the correct person. They took my papers and everything was done in about 20 minutes. I did not even need my screw driver to remove my plates, they had them with the papers waiting for me. While online it says it can take 10 days to get your money, they handed me a bank draft to deposit and said it would clear in 24 hours. Further, the huge facility is clean and everyone there seems to enjoy their jobs. I asked what they were going to do with my car and they said the first thing was to send it to the bigger facility on the other side of Jacksonville as this is a satellite location. The place is huge to only be a satellite. Oh, when I walked out my car had already been moved and they had a truck they were already loading it on to move to the other locations. This was actually a pleasant process and very smooth, can't say enough positive things. read more

The people at Car Max did EVERYTHING to make sure I was taken care of well. The Chevy has some hidden problems. However, CarMax did all they could to resolve the problem. The entire team regional management, service and sales department, were in constant communication and truly concerned with my situation. The car was sent to a Chevy mechanic shop for assistance and diagnosis as well. Although I didn't purchase the additional car max warranty, this was all done with no out of pocket expenses for me. Ultimately, although it took some time I was uncomfortable with continuing with the purchase. The CarMax team repurchased the car, refunded $ used for the original car purchase and I was able to look for and obtain a new car. ANY other used car is yours once purchased with any problems not covered under warranty. I am SO pleased with this team/location, there are no words to capture how I feel. Lastly, when the Chevy Equinox was down, CarMax ensured that I was in a very good loner car. I have told and will continue to encourage anyone that wants to know my great experience with CarMax! read more

*READ ME* Carmax plays unfair pricing games with vehicles and will change prices on you shamelessly and say it's a market price change. See attached. I showed interest on vehicle and was going to secure store transfer and then BAM! New price and now it's take its leave it. Stay away. read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

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I had a great experience with Tainann. There wasn't any haggling nf she was very patient and I walked out of there with a beautiful car. read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

I went to carmax in blanding to possibly purchase a vehicle with trade in mind. But when I did the online trade in received the voucher for my car which was 16,000. I was feeling good be able to pay off my car and put the difference down on another vehicle. Well that didn't happened they came back with another offer around 13500 and state they couldn't give what they quote for 16000 saying my transmission was shifting funny. Really who know all that in space of 20 minutes really. I would never ever waste my time with carmax ever again don't waste your time or money with this company. Do your due diligence find a good deal that you deserve not with carmax. read more

DO NOT BUY FROM CARMAX. They sold me a car they knew was messed up. I have proof it was messed up and they knew about it. They have a history of selling messed up cars. Please do you research before buying from ANY carmax locations. read more

This place is a joke I came here to sell my Jeep they had me sitting and waiting for a sales person for 45 minutes to type my name into the computer and get my keys.....Then a manager went outside looked took some pictures and sat at his desk for another hour talking and using tiktok on his phone while I waited and watched him do nothing.... Then they have the nerve to offer me $43,000 for a 2021 jeep gladiator rubicon with 10k miles that's an insult and the cheapest offer I got by far...don't waste your time coming to this place they are unprofessional and cheap crooks read more

I had the BEST experience at this Carmax location, thanks to my wonderful car saleswoman Lynn, Meren the service manager, and Jarrod a service department employee. Prior to buying my beautiful Toyota Corolla from Carmax, I visited a number of big name dealerships and received your typical car sales experience. Being a young woman with little car sales knowledge, I received the run around from many salesmen and the absolute worst customer service. However, coming to this Carmax was a breath of fresh air. Lynn was extremely helpful and sweet, showing me a number of cars on the lot that interested me. She listened to what my preferences and deal breakers were and didn't waste my time with vehicles that didn't match up. When we finally found the perfect car, she helped me through the process from start to finish, never once trying to sell me something that I didn't need. After I bought the car, I noticed a few issues that I addressed with the service department. Meren took the time to go over my concerns and explained the teams plan to solve the minor problems, guaranteeing that I would be satisfied no matter what. While the team worked on my car, Jarrod frequently phoned me to keep me up to date with the progress, something that I greatly appreciated. The entire team at this location excel in their customer service skills and I am so proud to have purchased a vehicle from them! read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

I will continue buying cars from CarMax. I will NEVER use their service department. Unorganized, poor time management, poor communication. Tony had an excuse for everything. I made an appointment because my air conditioning wasn't working. They called my husband in the morning saying it only needed Freon, they had performed a dye test and found no leaks. He kept waiting for them to call that it was ready. At one pm it still wasn't finished because they had to finish the oil change, that we didn't need or request. At around three pm we all of a sudden needed a "rear evaporator coil!." That would make a bill over $1000. Never going back for service. read more

Most amazing car purchase ever. The service was great and I was in and out. Dewan was on top of everything. Thank you Carmax. I am so grateful for making this easy. read more

CarMax - This is my first purchase from Carmax and it was an amazing experience! Thank you Dewan and Carmax team!! - Used Car Dealers Near Me - Jacksonville, Florida

this was my first time buying a car no payments just buying the car out right and I had the best sales person i could have asked for. the sales associate was Aryanna with the follow up help of hope !!!I really appreciate you both ! read more

Of all the dealers I've dealt with in the past years , carmax was the best experience I have ever had, there was no pressure the salesman Johnny Tran was up front and to the point, when I needed time to thing he allowed that with out pressure and gave me a deal better than I requested. Didnt try just selling me any vehicle on the lot helped search for the one I came in looking for , the entire staff was friendly and helpful in getting rid of the junk vehicle I had to trade at a value more than I believed it was worth , I recommended Carmax to all my friends and family currently looking for a car, if/when the times comes and I require another vehicle I will be returning to Carmax read more

First time and I was very pleased with the great service! The way a car should be bought...

This was a good experience. My salesman name was Sean he was very very nice and professional. He made me feel very welcomed from the time I walked through the door until I left. He wasn't so pushy and only wanted to talk numbers he really was nice. I will definitely deal only with him. Everyone else seemed nice, he was just so down to earth and I loved it! It was literally like driving with one of my friends! read more

I never once considered buying a car from CarMax ever, but I keep hearing friends and family claiming how good or great they are .. I'm in Jacksonville for training for a few weeks, I decided to buy a car, founded one in ft meyers and then had it transferred to Jacksonville.. this was the end of March, it's the last week of April now and they are still telling me that the car needs windshield wiper motor before they can sale it to me, this was told to the second week of April, it's now the 23rd of April part supposedly came in on the 16th of April .. car still isn't ready .. mind you, I've had family plans for the holidays.. I missed that, plans for a job opportunity, I missed that .. all because communication is horrible and the lies are ridiculous, just be honest and I would've just got a rental instead of you telling me it'll be done or you're waiting on parts ?! Everybody uses COVID as an excuse for poor service and this CarMax is really milking it .. now I'm on the verge of going back to ga and the car still isn't ready.. so I asked them will they have the car transferred to ga, service adviser tells me that the manager is really busy and they will give me a call back .. no call back, this is the saddest and worst experience of any car dealership I've ever experienced ?! read more

Easiest dealership experience ever! Went in to sell a truck because we weren't interested in dealing with private buyers. Took only 30 minutes or so and they came back with a price that was close to what we would've gotten privately and much higher than I know we would've gotten trading it in on a new vehicle at other dealers. I buy new vehicles every few years and have lots of experience with other area dealerships. We left with a check in hand and it was one of the best experiences we've had, ever. read more

This was the easiest and best experience Ive ever had buying a vehicle. Dave Campbell was very courteous, polite, and attentive with absolutely no pressure. I found the car online, drove over and Dave was the first available salesperson. He knew right were they kept the brand I was looking for, and walked me right to it. Within minutes of walking in Dave Campbell had me ready to test drive the car. After the drive we sat down for about 30 minutes total filling out information for credit approval. When that was done I left and came back 2 days later with my wife, within an hour we had our car and were leaving. 1 1/2 hours total time spent here. This may not be typical but Dave was very easy to work with. He checked on us multiple times while we were filling out the paper work, and even went the extra mile to find a bow to put on the hood of the car for my wife. read more

Mali treated me with total disrespect. I am in sales so I know customer relations is how I put food on the table. Mali, a word of advice if you're going to laugh at potential customers behind their back you should so it more discreetly or better yet not do it at all. Good luck in your career. read more

There is nothing I can say to describe the best car buying experience I've ever had in my life. Everybody else told me I needed a co-signer or more money down but CARMAX was able to get me approve with the amount down that I wanted and my monthly payments where I wanted them to be. My sales guy and every staff memeber I came in contact with was AMAZING!!!! read more

The location is right on car alley. It is convieniently located directly off blanding boulevard. If you don't find what you want, there are choices nearby. The facilities are new, as they just opened. Expect excellent when it comes to presentation. The selection of cars is consistent. They are extremely helpful in helping you find the right one. Very busy area. So much it can make test driving stressful. I live in area, so I am accustomed to the traffic patterns. Not the dealerships fault. Overall, I liked the place and a possible place my next car will come from. read more

We went to CarMax in Orange Park from Yulee, FL to test drive a vehicle we were hoping to purchase with a check in hand for more than the sales price. After test driving, we asked the sales consultant assisting us Arias Hall if we could have the vehicle held while we checked on some other options. He said that that was not an option. He did offer a 24hour test drive but after explaining that we lived in Yulee(43 miles away) he stated that was too far of a distance for that option. So, we looked around at other vehicles and dealers and didn't find anything we liked. We called Mr. Hall while close to Southside of Jacksonville and told him we were coming back for the car. We drove another 30 minutes back to the dealership just to find out that the vehicle was being held by someone else and that we couldn't have it even with a check in hand from our bank. The sales consultant had ample time to review and confirm the status of the vehicle instead of wasting our time. But instead, he told us to come by and wasted our time after we spent all day looking for vehicles with a pregnant wife and 10 year old daughter. This is unacceptable and unprofessional to say the least. After then turning to the manager Leah for assistance, she said she understood our position but couldn't take the sale away from this other individual who reserved it from Atlanta, GA without financing secured and didn't really offer a resolution to our problem. I asked if they could provide proof of the distance cap for the 24 hour test drive and they couldn't offer any proof of the limitations or specify exactly what that cap was. Meanwhile, the senior sales consultant totally excused himself and hid somewhere so as to not confront us or take ownership of his failure. It's hard to believe that this gentleman is classified as a Senior Floor Sales Consultant and would suggest reevaluating his and his managers positions and titles. This was our first and last experience at Carmax. We have lost all trust and confidence in the name Carmax. read more

Car shopping is the most foreign thing I could have done. Is this adult if? If so I'm glad I started here. I showed up just to look over my options and the salesmen, Keith, was such a nice guy. I didn't feel any pressure to buy right then and there. I test drove 2 cars and the process was so easy and quick! I needed up putting a car on hold, who knew you could do that?! I wanted a couple of days to think it over, good thing I did! I ended up finding a car at the other Carmax location, keeping it in the family. 5 well deserved stars for making car buying such an easy process through every step of the way! read more

Will Smith at Westside CarMax is probably one of the best sales representative we have met in a long time. He was honest, patient, helpful and nice. I would highly recommend him to anyone who is car shopping. read more

I bought a A 2013 nissan rouge last year 2016 And it was running fine ..until 6 mos. After i bought the Car i went back to Carmax And told the problem that my cat was Making a lot of noise And get stalled i. The highway Twice . Carmax diagnosed my car that it has a bad transmission . So they submitted 2 Times But warranties denied it. It was not Carmax fault for intact Mr . Kenny in the Service Help me push through the paper works .. Mr Kenny make sure i had a Rental Car for ne to get me back And forh to work .. But in third Times warranty or the company finally proved my Car that it needed new transmission . I Thank Mr. Kenny in the Service for helping me getting new transmission . Today i felt so safe driving back And forth to work And where ever i Go . read more

I came to CarMax due to 2 friends experiences with the dealership. I searched on CarMax till I found the Town & Country I wanted. It was a 2015, low milage for a leased vehicle, and history looked good. It was out of state, they sent it down but it went to the dealer on the other side of town. The salesman was wonderful (AJ) and he made sure it was brought to the dealership closer to me on Blanding Blvd. The Van was just what I was expecting, It looked exactly like the pictures I had seen on line, everything that was advertised to be included was what I got. I had a wonderful experience with Carmax's service, sales people and dealership. I'd highly recommend CarMax. I love the no haggle price. I had compared comparable Town & Country vans at other dealerships and CarMax had the BEST price. read more

CarMax - My "Happy Van" face! - Used Car Dealers Near Me - Jacksonville, Florida

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I found the car I wanted asked for it to be transferred, I received a phone call and they kept me informed the entire way. I went in the afternoon the SUV arrived. Test drive and bought car in one hour, by far the most POSITIVE experience I've ever had buying a car. Plan to make CarMax the place I go for all my car needs!! read more

This CarMax has been AWESOME! I have been working with Robert and he has been so patient with me, had my car of interest in transit before I even came in to meet with me. I was very uneasy about getting financed & he got me a loan, high interest rate but I'm building my credit. I am currently waiting on the vehicle to be delivered & I will be taking it home in a few short days!! If you're in the market for a vehicle, go to CarMax on blanding and ask for Robert!!! He will take awesome care of you!!! read more

Excellent experience. Sold my car and it only took about an hour to get everything done! Everyone was nice and I got a good price for my car! Def recommend to come here if you're thinking about selling your car! read more

Carmax on Blanding was pretty awesome. Sydney M helped me and getting the appraisal was easy and accurate, and the purchase was quick. It's was a great experience!!! Thanks, Sydney!! read more

We recently purchased our second car from this location & had a great experience the first time. The second, however, has been a nightmare. We ordered a HyundaI Sonata & were never even informed when it arrived. When we finally tracked down an employee, we were told various things about it being damaged in transport. Fine, we chose a different Sonata & it was shipped with no issue. EXCEPT the fact that we later learned that we were blatantly lied to about the car's history. We were given a report stating that the car had never been in an accident or damaged in any way. We then paid for our own history & discovered that although it wasn't in any accidents, it DID have significant front end damage. CarMax falsified/altered their official car history report and now we cannot even get them on the phone. Recommend a buyer never take them at their word or trust any document given as accurate/true. read more

I purchased a vehicle from CarMax on December 6, 2014. After having the car for two weeks I noticed there was a vibration coming from the tires and a vibration when I used the breaks. I took the car to my local tire service store and was told that my back two tires needed to be replaced due to lack of tried. The previous owner did not rotate the tires on my car. The technician also inspected the breaks and stated that the rotors were warped. The rotors according to the manufacture are too thin to lath so they need to be replaced. I paid $42.80 to have my tires balanced and rotated. I decided to inspect the car to check everything else out on. The air filter for the engine was never changed and the in cabin filter was extremely dirty. I went to the local auto parts store and purchased both filters and replaced them it cost $25.02. I called CarMax and spoke to the service department. The service rep told me that all cars sold have a 30 warranty and to just bring it in. I agreed and brought in my car. The service rep called me later and told me that the tires on the car are good according to CarMax standards and the braking issue they could not replicate. The service rep did say I can be reimburse my $25.02 for the filters but not for the tire balance. I left the car dealership upset and disappointed. This situation makes CarMax look bad especially since all I was asking for is to have issues with my car fixed that have to do with safety. This car should have been inspected prior being put on the lot. So now I am left with an unsafe car. read more