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    Open Air Homes

    Open Air Homes

    (16 reviews)

    Proceed with caution with this company!!!!! Overpromise and…read moreunder deliver was a common theme with this company. The level of professionalism and follow up was shocking. Vacation rental in Palm Springs is definitely a tricky space, and I was shocked about their failure on so many levels. Luckily I had enough complaints, they did let me terminate my contract. That is the only good thing I can say about them. Brad in response to your comments: Open air withheld over 900$ from the Arbnb property damages monies disbursed to me .... Your rationale was to reimburse yourself for cleaning that was ordered by Open Air! Again, this cleaning was order by open air Open air did not send Anyone from the team to come on sight to oversee the damages & cleaning, Open air Instead instructed me to handle and have cleaned whatever I felt like needed to be cleaned. Then open air reimbursed themselves!!!!!! This is only one example of the lack of follow up and oversight which would be expected from the management company.

    I own an upscale property in LA and it is listed for short term rental when I am away. It is a…read morebeautiful pool villa which I love so much and I have very high standards so it is absolutely important to find the right team to take care of my home. I am very happy that I have met Brad and his team a year ago. OAH is a team of professional, experienced, responsible, and passionate people and that's literally everyone of them. They take good care of my home, the guests, and me! They are always on top of repairs, making the home beautiful, and keeping it in good shape. They also diligently screen our guests to make sure that they are good guests respecting the home. We had difficult guests and situations from time to time, they are always responsive and work around the clock to ensure our guests are always left satisfied with great reviews. I am a very busy person and I travel all around the world. I am in and out of LA. I just need to know that my property is in good hands and be able to sleep at night no matter where I am. Whenever I have a request, Brad and his team respond quickly and they always provide good solutions and advice. Before OAH, I was using another property management company that seems bigger and better but they left me with nightmares and feeling unsettled with how they managed my home, received disrespectful party guests, as well as not responding to my communication and I couldn't stay with them for more than 3 months so I truly understand how important it is to have the right team that I can trust. I highly recommend OAH with Brad, Julian, Juliet, and Kyle : )

    McLean Company - Damaged patio furniture

    McLean Company

    (241 reviews)

    Last night I reported a leak and no one got back to me. It's damaged the floors and no one…read moreaddressed the situation until I called 7 times the next day. This is an embarrassment of a management company. Michael, Jenny and Kelly McClean, either have no idea what's going on with their company or they just do not care about the day to day. If their friends and colleagues knew how they treated their tenants and their homeowner clients' properties, they would be very embarrassed and appalled. The office staff is highly incompetent with delay tactics that would make New York slum lords ashamed. The repair teams are for the most part pretty bad. I have been without a washing machine going on three weeks. I have had an ongoing issue with the toilet leaking for months. The cabinet doors have worn out and fallen off and after two failed attempts by a random handyman, who could not do the work, he simply gave up trying to repair. Do your tenants a favor and do not contract with this company. These are frankly just not good people. I am a great tenant with a design / interior architecture background. I pay my rent on time and I keep the property immaculately. There is constant damage to the house though because of deferred maintenance by McClean. I have worked with management companies as a tenant and a homeowner and they are truly the worst option for everyone involved.

    Where do I begin ? .... This is the second time I have…read morerented through a property management company. Mostly, I have written the check directly to the owner. The first management company was great. "Same day response, two day repair" Obviously exceptions for parts availability and weekends. McClean is a resounding, overwhelming disappointment. What took previous landlords and a management company days takes McClean weeks and in on case months to repair simple things. We're not talking rocket science. A broken kitchen shelf, broken prior to my move in, is still broken. It's going on four months. I should add the fact that I found the replacement part. I printed out the information regarding price and availability. Waiting, waiting, waiting.... When I moved in the refrigerator, dishwasher and garbage disposal were broken. What the heck? Prior to my move in I found the air conditioning not working. One month later, after my scheduled move in, it was finally repaired. It's Palm Springs! Hello? Anybody there? When I moved in I found: Mold in the shower stall and ceiling and plenty of it. Closet light unable to turn on. AC floor register in the bedroom sticking up 3/8 inch and very sharp. Window blinds unable to remain open, sinking down. Unable to open a window in the office area. No lights working over the stovetop. Debris strewn about in back storage area. Unable to unlock storage area. Trash piled around garbage area. Hot water in tub difficult to turn completely off. The collapsed kitchen shelf and etc. What is this company doing? Lastly, the documents claim the unit as two bedrooms. Nope. The second "bedroom" falls short in numerous ways. Unpermitted and illegal addition constructed to within 4 1/2 feet of the property line in the rear. Windows too small for fire egress. One wall measures 4 1/2 feet across, less then the 7 foot minimum. Heat and air are a window unit in the wall, also doesn't meet code for a bedroom. False advertising? Fraud? Not an attorney but if someone dies in that "bedroom" ... look out! I submitted a work order on 9/20/25 for a non working remote controlled driveway gate. It's now October first. I'm still waiting..... Mind you, I'm not paying market value for my place. For the one bedroom + that it is I'm paying top dollar plus a $300 "utilities" charge every month. I've lived in many places paying my own utilities and never came close to $3,600 in utilities for a year and everything was electric in my previous rentals. This unit is a mix of gas (drier, heat and stove) and with the AC being electric. For this kind of rent I should receive top drawer service....it's bottom basement. So, gravy on top of premium rent for McLean. Rent through McClean of you must but get ready to wait and wait with a laughably, tragic sense of communication. Almost every single email and text sent from McLean is sent as expiring. Meaning, it disappears quite quickly. What reputable company would communicate in such a way? When you email...don't expect a timely, lasting reaponse....just don't. Dan

    Palms To Pines Vacation Rentals

    Palms To Pines Vacation Rentals

    (25 reviews)

    We had Ryan managing our condo, and were very happy with his service. We only ended the contract…read morebecause we chose to move away from vacation rentals with our property. I would highly recommend his team to both owners and renters!!!

    Our experience working with Ryan and It All Starts Here included both positive results and…read moresignificant management concerns. The property rented consistently, and many guest reviews described positive interactions with the host. Ryan also appeared to maintain a productive relationship with booking platforms. Our home quickly achieved 5-star status and ultimately, the property was placed in Airbnb's Luxe category. The owner-manager relationship, however, was difficult. Ryan described the arrangement as a partnership rather than a traditional service relationship. In practice, this included him approving substantial rental discounts when he believed they aligned with a guest's budget (without communicating with us first). There were also instances in which instructions regarding the home were not followed. After moving out, we realized that we had taken the kitchen mat and promptly ordered a replacement. We notified Ryan of the expected delivery date and, once it arrived, provided instructions about its placement. Several months later, we found the unused mat in the back of a closet. Ryan's only explanation was that "the cleaners must have put it there." Another example was a guest complaint about our outdoor cushions staining clothing. We had purchased new cushion covers before we left and when Ryan first notified us of the complaint, we advised that maybe they needed to be washed. Several months later, he brought up the issue again. I reminded him they may need to be washed. Once that was done, the guest complaints ceased. There were also issues with household items. Linens purchased for one bed were the wrong size. They were eventually swapped out, but only after we visited and pointed out they didn't fit. We also supplied products for the house and shipped additional supplies when requested. Several months later, we found the cases we had sent unopened and unused. Additionally, we had concerns about the cleaning service and the effectiveness of the reported spot checks. Issues we observed or that guests reported included food on the floor, jelly or jam on counters, vomit on a bathroom wall, and underwear left in a bedroom. He accused us of being "picky" and that no other owners had complaints (not true). The most significant concern arose after the management platform changed in May 2026. The new system produced accounting errors each month. Payments were issued based on the reports as generated, so we had to review them monthly, and identify the discrepancies, then report them back. Corrections were made in the following month, which made the reports difficult to reconcile. We sold the house after working with Ryan for one year, and the final report still contained the same discrepancies. After we raised those issues again, Ryan blocked all communication channels we had used to contact him (or it appears that way, as he stopped responding to us). In the end, Ryan either overpaid us (if, in fact, his report is correct) or under paid us (the report showed a payment not made and the months-long issue of incorrectly charging Owner Stay Cleaning fees when we weren't there). The matter has not been resolved, but at this point our frustration level is so high we're reconciled to never seeing what is owed to us. But the fact he can't keep his accounting straight on even simple things demonstrates his lack of attention to detail. EDIT: Ryan will say he tried to settle this (see attached), but will not update his records to be correct. In fact he insists his information is right, but won't supply supporting documentation. The attachment he is referring to was a "No Contact" agreement, which I find interesting he has on hand. We won't sign it, but neither will we ever be in contact with him again. Overall, Ryan was effective at generating bookings and supporting strong rental performance. Owners considering his services should be prepared to monitor bookings, review payments, charges and discounts closely to confirm that financial reporting and rental decisions meet their expectations.

    Paul Kaplan Group

    Paul Kaplan Group

    (96 reviews)

    When my wife and I began the process of relocating to the desert, we had so many questions. How do…read morewe deal with the heat? What type of home did we want? What community do we want to live in? And, importantly, how do we find the right agent? Luckily, we met DAVID KAPLAN and his partner, ELLEN PARIS during one of our many open house journeys. David was sharp, open and honest. We immediately liked him. When he introduced us to the knowledgeable and efficient Ellen, we knew we had the right team. They showed us homes we wanted to see, homes meeting our criteria but ultimately weren't right, and helped refine our search. They were patient and professional throughout, recognizing that this was our journey. When we found our home, they ably took on the negotiations, overcame hurdles, and helped us successfully closed the deal. Ellen and David did what good realtors do. They empowered us to make the decision we wanted for a place we wanted to call home.

    In August we were referred to Niko Esposito of the Paul Kaplan group as we were searching for a…read morehome in the Palm Springs area. We were relocating from another state, and before we ever reached California, Niko was generous with important information for us to consider. As one would imagine, we had many questions about how to proceed and where to look. When we met up at our hotel in Rancho Mirage, Niko listened to our proposals and discussed our views for over an hour. Then we struck out for the most likely areas where we could see homes in our price range. Throughout the day, we visited homes and got to know the area thanks to Niko's expertise. When a realtor is as personable, knowledgeable and as natural an educator as Niko, it is a unique experience. She has never missed a beat when addressing our questions. Her responses to sudden questions have been prompt and extremely helpful. The escrow and closing process occurred remotely and they were smoothly managed by the CV Escrow company. We wholeheartedly recommend Niko Esposito because with her capable and professional guidance, we were able to close on our new house early in September and we are now very happily settling in this week.

    Orange Sojourn - vacation_rentals - Updated September 2026

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