This is our third time booking with Magical Vacation Homes. All three houses were amazingly clean…read moreand very welcoming for our whole family. Everyone enjoyed the game rooms. We have stayed in two houses in Champions Gate, and one in Reunion most recently. There have never been any issues with these homes.The neighborhoods have great amenities and are situated close to all the theme parks. The staff is always very helpful with any questions about the houses. They get back to us very quickly. This time, we wanted to add late checkout during our stay, and Kat was super helpful adding this option to our booking. Kat spoke with me through text messages and even called to confirm the late checkout was added. She is a joy! Magical Vacation Homes provides good discounts throughout the year. We highly recommend booking with them, and we will definitely book with them again in the future!

Marcus helped us have a smooth booking process! Will definitely contact him again!…read more 8202191 Marcus

We enjoyed the Reunion resort property. Our 3 bedroom condo was just as pictured, and in very good…read moreshape. There were a few minor things (broken ice maker, couch a bit uncomfortable, AC seemed to work less effectively at night even though set the same as daytime), but overall a great experience. Initially, we arrived separately from the rest of our party, which caused some confusion at the security gate, but I simply took a picture of our printed reservation and emailed it to the other person so they could show at the gate. Then security gives you a paper pass to show each time you enter the gated community. The pools were nice, and warmer at night. Some had hot tubs. We tried out several, and enjoyed the quieter and less busy ones (the main one at Eagle is more crowded, and the "snack bar" was never open when we were there). We had to drive to most of them as the property is huge. The grounds were nice and kept clean. If you do need a human to help you with something on the property, good luck. There is not really a contact person, and the 800 # is only during business hours (this applies to folks who book through a vacation club, not those booking through Reunion directly). Overall I would recommend this gated area. Of course, it is hit and miss depending on who's property you rent specifically. But we enjoyed ours, and felt it was quite convenient to Disney (a bit far if u are doing Universal) as we did not have to get on crowded I4 at all for any of the Disney parks. Which is a huge plus!

Avoid this company…read more They do not manage properties properly and have caused a dangerous public health problem in Reunion, FL. They have also tried to use a sneaky means of shifting blame to another Reunion management company, further illustrating the company's inability to manage vacation homes and questionable conduct. Here are pictures from 10/19 at 550 Muirfield Loop. It's a property owned by Christopher Varacallo.

Would not recommend. The covered pool at the house has a…read moremesh covering- water will still come in when it rains. You have to pay for the hot tub to be heated- that's garbage. The layout of the house made no sense- space where no one needs it and then tiny rooms with bunks but no space for people to walk around it or put a suitcase without tripping over it. A small bathroom to share for 2 bunk rooms. A tv in every room but no board games or pool toys. An exercise bench and weights in the middle of the hallway with no space to use it. The workout room in the main office is very small- it makes it hard to use some of the equipment when people are trying to walk around you. The toiletries they give you are worse than a hotel. The pool is very small for a resort this size- it got very crowded, the pool hours are also very inconvenient- they should be open later. They shut down the basketball and pickelball area due to bad weather hrs before even a drop of rain hit saying it was due to bad weather in the area. I understand getting people out of the pool early but there's literally nothing else to do. The pros: the checkout system was very easy you didn't have to pull all the sheets and towels like some Airbnbs. The pool staff and lifeguards were very friendly. The kids splashpad area was large and had staff monitoring the kids on the slides.

Pros: Great size home for big groups with activities…read moreavailable in the house. Cons: The pool had algae when we arrived, delay in response when we initially notified the host. We called daily to have it looked at. With each maintenance visit, the smell of chlorine increased but the pool continued to look worse until it was completely opaque. While I understand "things happen" other reviews complained about pool issues and even their maintenance team said it was an ongoing issue the host was aware of. The "resort pool" is open to anyone who pays a daily fee so it's full and no outside food or drink is allowed so we spent a lot of money since we didn't have access to our private house pool. No compensation was offered by Villatel and 7% was offered once we went through Airbnb, not worth it at all. This stay was two weeks ago (mid July 2025), I missed my Airbnb review window by a few hours although I wish I would've checked Yelp before booking. The ads are beautiful but I would never stay again and wouldn't recommend to any friend.

THE BIGGEST DISAPPOINTMENT: I normally would not leave a…read morereview unless it was positive. However, after dealing with Top Villas Customer Service from the day we checked in, Wednesday, 2/11 through the time we checked out, Sunday, 2/15, I felt it necessary to share our experience. We booked the Reunion 9000 home and paid the extra in advance as required, for the pool & spa to be heated (THE BIGGEST DISAPPOINTMENT). We checked in at 4:00 pm on Wednesday, 2/11 and found both the pool and spa water was ice cold. I immediately called the customer service number posted to inform them of this issue along with a few other things. The representative advised me to have pictures taken and send via email, which we did. The response to my email was received around 6:30pm Wednesday night indicating that they reached out to the management company to have all issues addressed and someone will be sent out tomorrow (Thursday). It also indicated that a refund would be issued for each day the pool was not heated. Late Wednesday evening, two couples, of which my husband and I were one, experienced issues with the water in the tank of the toilets not refilling upon flushing. I contacted customer service again and requested that this issue be marked URGENT as this was not acceptable. Thursday morning, about 10:30 a maintenance person came. I begin to walk her through the house to show the various things and she stopped me saying "I'm here to address the URGENT bathroom issue". I told her about the other things, including the COLD POOL & SPA, and she replied, "I will see what I can do, but if I can't fix, someone else will be sent". She did replace the gadgets in both toilet tanks. I then asked her if she could check the pool while she was here. When we walked outside, we found that the pool vendor was there (he didn't introduce himself; didn't let us know he had begun working on the heating element). The maintenance lady walked ahead of me and one of my guests and spoke with the pool vendor and then came back to us and said "he has turned off the box and is working on it now and will let you know when he is finished". She then said the temp is reading 83....(help me make sense of this is what I asked -- what was she reading to get that temp if the box is off while the technician is working on the heating element and would be turned on when he finish?). She left. About 2:30, I called customer service again and asked if the heat was fixed for the pool/spa and if someone could please come out and show us what to do. I called again about 5:30 asking for help in how to get the heat working for the pool & spa. Still nothing. About 7:30 Thursday night, I received an email that the management company said my concern was addressed and the temp was reading at 85 as they checked it remotely. Imagine my shock to this response. Friday morning - the same thing - water still cold. The pool cleaner shows up as the cleaning schedule for Reunion 9000 is Tuesdays and Fridays. My husband spoke with him to tell him about our issue and he emphasized that he was there to clean the pool only; however, he did note that the pool was cold even though we had the spa timer on. My husband asked if he could assist any further but he emphasized that he was the pool cleaner only not a technician. I emailed customer service again and informed them that the pool cleaner was onsite hoping they would give him permission to some way help us out. Again, nothing. It is now Friday at 5:00 pm - the time our Chilling & Grilling Poolside is to start. Of course, no one wanted to get into a cold pool. I apologized all evening for the disappointments our guests experienced. It is now Saturday morning. Pool still cold. Top Villas indicated they have notified the Management Company of my disappointment and would keep me updated on their response. Saturday afternoon, the cleaning crew was cleaning up the house next door and we entered a conversation with one of the ladies and voiced what we were experiencing. She came over and also witnessed that the water in the pool was cold; she encouraged us to keep communicating our concerns and she would also try to reach someone and notify them. She then advised us to make sure we check out by 10 to avoid a late fee as they have to clean and get ready for another group checking in at 4. Sunday 2/16 @ 8:30am. The majority has left, we check the pool and to our surprise its warm. Maybe we went through this disappointment so that it can be in order for the next group checking in. Its Monday, 2/17 and I'm told our file is being handled by the office in the UK since we are no longer in the house. They also informed me that they have 28 days to resolve any concerns. I responded that it is well documented and I'm sure it will not take 28 days to process our refund. Respectfully, Yvette

Buyer Beware - Beautiful Home, Terrible Experience and Customer Service…read moreI rarely leave negative reviews, but after weeks of trying to resolve this directly with Top Villas, I feel other travelers deserve to know what happened. My family paid over $5,000 to rent a villa at Reunion Resorts through Top Villas, expecting a luxury vacation experience. Instead, we arrived to a home with no running water because the water service had been disconnected. Rather than enjoying the first day of our vacation, we spent it trying to figure out why there was no water. We repeatedly contacted Top Villas, to no avail, and after their office closed at 8:00 p.m., we were left dealing only with the local management company, Magical Vacation Homes, who unfortunately was unable to resolve the situation. After getting nowhere, I contacted local law enforcement, who helped me reach the water utility company. I then personally had to ask the utility representative to temporarily restore the water so my family would at least have access to bathrooms and showers that evening. Had they not agreed (which I have been told rarely ever happens) we would have had to leave the property and find alternate accommodations. As if that wasn't enough, the upstairs air conditioning was also not working. Maintenance later confirmed the compressor had failed. Three portable units were brought out the following day, but the home has ten upstairs rooms, so only a few areas became usable while the remainder of the upstairs stayed extremely warm. What disappoints me most is not that problems occurred--unexpected things happen. It's how Top Villas handled the situation during and afterward. Instead of acknowledging that this home should never have been rented in this condition, I spent weeks negotiating with customer service over percentages and refund calculations while they repeatedly changed the basis for their unreasonable offers. To date, we have not reached a resolution. I later contacted the homeowner directly and learned she was apparently unaware that the water had been disconnected and even questioned why guests had been allowed to check in if the air conditioning repairs, that she authorized to fix, had not been completed. That tells me there was a serious breakdown in communication between Top Villas, the management company, and the property owner. If you choose to book with Top Villas, I strongly encourage you to ask what their emergency after-hours process is and what happens if a property is not actually ready for guests upon arrival. Based on my experience, you may find yourself solving problems that should have been handled long before your vacation began. I sincerely hope Top Villas improves its quality control and customer service because no guest paying premium prices should spend the first day of their vacation restoring basic utilities. I have reached out to the owners (Tom and James Mannings) and I am looking forward to their response.

I booked a vacation home in February. All payments was completed March 7,2023…read more I was suppose to have the rental home address and gate code. I have not received either. I've been calling from 8am. I spoken with Yash. I've spoken with D. No one has been able to give me information for the rental home. I left a message on the Property Manager voicemail. I've sent an urgent email Orlando Vacation home and still nothing. This is urgent, I have a rental and packed to travel and I can't seem to get any assistance as to where I will be staying with my family. Emailed Jennifer, Trey, spoke with Dee as well. I finally got the vaccination rental at 4:40pm. Jennifer did repeatedly apologize, however it is excusable for not being organized. They did not have that property ready until that day and after my check in time. The rental was nice and accommodating for my grandkids. Would I book them or advise anyone else? NO. I would spend more money for less stress.

Just got home from our stay at champions gate, needless to say it was not what was expected. First…read moreoff the pictures on the website compared to what you get must be enhanced. First things first the couch was so old the leather was flaking everywhere, we paid for pool heat which most certainly wasnt on the first day or two they had to send someone out to up the heater. The wifi was not working either so that was a problem as well as they send someone out to check it the guy tells me yea they reset the router so it wont work with the password they gave us. Also keep in mind what they dont tell you is they have 24 hours to address a problem and they never tell you that they are coming , if they even do come which was rare. The arcade in the game room was also broken and could not be fix when they finally sent someone to look at it so thats very frustrating to pay for something that was broken. Then one of my guests arrived and they went to sleep on there bed and the bed fell through so now we were down a bedroom. These houses are definitley not well managed or maintained and it really shows. At what we paid for the house we should not have had as many problems as we did. Then to add more headaches the dishwasher wasnt working, and when i contacted the guest relations they just didnt respond to my emails anymore or even call me back. I would never stay here again and definitley not recommend staying here. Spend your money elsewhere. Also if security is an issue for you they face all there doors to the house inside out so anyone can just pop a pin out of the hinges and remove a locked door!!! So crazy stay away , far away!!

Melanie made trivia so much fun!!! Won so many free drinks! Such a fun game experienceread more

Man oh man! Words cannot express how much I love this vacation home! It was big, beautiful,…read morespacious, and just an all around awesome experience! Since my dad retired, and moved to Florida, my brothers and I decided that we would alternate holidays to go down to visit. This year, we rented this home to spend Thanksgiving with my dad and his wife. This home is close to I-4, and the theme parks. We didn't partake in any theme parks because being with family, in that nice home was enough. The home we rented had 5 bedrooms, 4 bathrooms, dining room, living room, kitchen with an island, a breakfast nook, laundry room, garage that was converted into a game room, den, and patio with a pool. As I stated, words cannot express the awesomeness of this house! Hopefully, the pictures will!

I'm comparing this location with the Sarasota location, which has many amenities and is well kept…read more The not so good: We were put in a spot that didn't seem to be completed. It was on shells rather than pavers. We didn't have a picnic table at our site. I've never been to a camp resort that didn't provide picnic tables at the sites. The pool was being renovated, which was not indicated on their website. We visited during spring break, so this is a terrible time to renovate the pool. The comfort station by our site did not have benches or hooks in the showers for your toiletries. There was construction being done near the entrance, and there weren't any signs providing a detour to get in. The clubhouse seems like it's a cleared out church space, full of tables and nothing else. The traffic in this area is horrible, but it is close to the theme park area. The good: the landscaping that is done is beautiful. The staff are very friendly and helpful. A picnic table was brought out after we complained. (I'm just surprised they're not already on the sites. ) The bathrooms are cleaned. The dog park, although small, is a great amenity for dog owners. There are several dog waste stations. They have planned monthly activities. It's doubtful we'll return to this one unless they make significant changes.

I have been a full time resident at this RV park since December 2023. My occupancy here has been…read moreriddled with harassment and discrimination from the manager, Dave for months. The latest instance was during this past week when hurricane Milton was threatening to be the worst hurricane to ever hit Florida. Many residents, including me, were outside preparing their trailers and other property for the storm when Dave rode up to my site on his golf cart and immediately started yelling at me. All Because I was parked on the grass and apparently "it's against the rules" only for me and my family though. His mannerisms were aggressive and he was extremely belligerent. Noticing the aggression from Dave from across the street, a short-term visitor of the park walked over to try to settle things down. Dave immediately turned his aggression toward him, and upon realizing he was not going to be able to bully this person, he immediately got in his golf cart and drove away. This behavior has gone on for months with this manager targeting me with so-called rule violations for things that other tenants are not being held to - so, essentially discrimination coupled with months of harassment. Keep in mind that in this particular instance there was a giant hurricane coming - which ended up causing lots of damage throughout the RV park - and instead of working to prepare the park for it, Dave was out driving around looking for violations and yelling at people. I'd like to add that myself and another spent our time going through the park flipping picnic tables and/or strapping them down to help prepare the park for high winds. If you like getting yelled at and harassed, this RV park is right for you. Me and my family are loved throughout the community and have made friends with just about everyone... and in doing so we have yet to hear anything positive about Dave. Most if not all the residents dislike him and complain about his lack of respect and tendency to "be in charge" We have complained about this manager for months, and so have others. Why haven't you done anything about it? At

I would not recommend this company at all!!! They also go by the name of Magical Stays!!! Stay…read moreaway!!! I stayed with them in February and would never stay again. Items that are advertised are missing and when asked about them Peter one of the owners advised that he was sorry the previous guest broke them. When I advised how upset I was someone else answered that I did not realize was on the phone with us it was some woman with an accent. She talked to me like how dare I complain something advertised was not there. Now lets talk about the pool tech that came during my stay. Never notified us they were there just arrived and DEMANDED we get out of the pool. Very Rude. DO NOT RENT FROM THEM AT ALL!!!

WARNING!!! If you have a property managed by MAGICAL STAYS or LOYALTY VACATION HOMES in the…read moreKissimmee, Davenport area, I suggest you visit your property. We had been away since March and holy $hit! If you know of any groups to post this in, please let me know the name. Since they refused to meet with me in person to walk the house refuse to cancel the contract and refuse to let me self manage unless they still collect 20% I am going to make it known everywhere to BEWARE! WOW!!! They are the absolute worst. When they finally agreed to a conference call the day before I left Kelly R. the internal phone person screamed liar at me while her kids and dogs barked in the background. They have refused to come see the property while I was in town. They have refused to to do just about anything we have asked. Weeds growing out window seals Palm Tree leaning on our house Piles of dirt from Ants inside the house Roaches in the house ( never in 10 years have we seen one) 7 Light bulbs burned out Black Hair in the beds Book shelf (never before seen) suddenly appeared on the pool deck Broken Lamps Curtain rods that were so broken up they were not straight but zig zags Kitchen garbage cans strewn outside for months Leaking faucets. The bathroom to the pool was locked from the inside and they no longer had the key, we have no idea how long it was like that. The grill falling down bc it was missing a wheel.

We hosted a team meeting here and it was awesome! Plenty of space to conduct business meetings…read morewhile fostering team building in a casual environment. The amenities kept everyone entertained so well that no one needed (or wanted) to leave the property. Amanda, the property manager, is as good as they get! She was always available, helped handle the details, and provided great recommendations that made our stay easier and more enjoyable. Overall, this is a great property that can accommodate both business and large family needs. We hope to come back!

What an amazing experience. We hosted a meeting here and the venue was perfect! The amenities…read moreprovided a great balance for business focus and casual creativity along with fostering an environment for team building without ever having to leave the property. The onsite manager, Amanda, is phenomenal! She handled all the time consuming tasks of executing a meeting and made arrangement easy. Would highly recommend this place for family gatherings or business retreats/meetings and can't wait to host another one!