We enjoyed the Reunion resort property. Our 3 bedroom condo was just as pictured, and in very good shape. There were a few minor things (broken ice maker, couch a bit uncomfortable, AC seemed to work less effectively at night even though set the same as daytime), but overall a great experience. Initially, we arrived separately from the rest of our party, which caused some confusion at the security gate, but I simply took a picture of our printed reservation and emailed it to the other person so they could show at the gate. Then security gives you a paper pass to show each time you enter the gated community. The pools were nice, and warmer at night. Some had hot tubs. We tried out several, and enjoyed the quieter and less busy ones (the main one at Eagle is more crowded, and the "snack bar" was never open when we were there). We had to drive to most of them as the property is huge. The grounds were nice and kept clean. If you do need a human to help you with something on the property, good luck. There is not really a contact person, and the 800 # is only during business hours (this applies to folks who book through a vacation club, not those booking through Reunion directly). Overall I would recommend this gated area. Of course, it is hit and miss depending on who's property you rent specifically. But we enjoyed ours, and felt it was quite convenient to Disney (a bit far if u are doing Universal) as we did not have to get on crowded I4 at all for any of the Disney parks. Which is a huge plus! read more

Avoid this company. They do not manage properties properly and have caused a dangerous public health problem in Reunion, FL. They have also tried to use a sneaky means of shifting blame to another Reunion management company, further illustrating the company's inability to manage vacation homes and questionable conduct. Here are pictures from 10/19 at 550 Muirfield Loop. It's a property owned by Christopher Varacallo. read more

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Thank you for the expensive experience. My review is intending to catch the eyes of those looking for what could possibly go wrong with the above management company/property... 7708 Excitement Drive AKA Excitem-ANT Drive. (Ants a lot of them) We walked into a home that was not cleaned from the previous tenants. Getting that across to the management office was like pulling your own teeth. I called the number they provided for issues. I got a message saying application error after being on hold. Then I repeated the process x14 times before I pushed the emergency button. I got someone named Stephanie on the phone that took care of me. We talked often as she seemed to be the only one who got stuff done at the company! Kudos for getting in touch with her!! Night one the management company put us in another one of their homes and refunded us night (still haven't seen the refund) took them the better half of a day and a half to get us in the original house. When we did the ants were still there Say it to yourself out loud....I am willing to go on family vacation and look at ants daily in the kitchen and be okay with replacing all food items that were purchased and washing all dishes that ants were in contact with. They were in the kitchen. Property management sent out pest control. The put bait out. And the ants loved it. It was like a daily buffet. We didn't use the kitchen counters or the space because this to my family isn't clean. (Talking with on staffer at the property management office said they are sugar ants and not a big deal - put your food with sugar in the fridge. Another staffer told me they are sugar ants looking for moisture. Both staffers acted as if in a million dollar VACATION home this is an expectation.) Maybe the people I communicated with about my issues this is a normal day in their life dealing with the insect at their house. Definitely not okay at my house. . If I owned the house I would be embarrassed. Just as I was to introduce this experience to my family. Every day the family mentioned the found more ants in a different part of the house. I sent a text emails with pictures of a snapshot of what we got to experience. It was handled with a service person for ants, So good on the management company on responding right!? Getting ahold of anyone at the company was difficult. On check in day alone I spent hours trying to get ahold of someone. Finally figured out they answer the emergency (press 5) on the phone number.. all throughout my VACATION I spent dealing with all issues at the house. Leaky laundry washer, malfunctioning smoke alarm, ants, algae in the pool. Explaining the ants infestation to the family members you invited on vacation and your children....fun right on vacation right!? We booked this rental because it looked phenomenal. I don't know how I ended up paying the price I paid $3100 to do experience a vacation home uncleaned night 1, with ants, leaky washer, with a private pool that ended up with green algae/moss. My wife will not let us and our family return to this property.. Explaining daily why we have to buy new food because the ants took it over is not something someone should have to do on vacation. Nor is it a vacation when you see 2 different house service people. (Maintenance, pest control) there are so many places to do business with down here.... Unfortunately this was a tough expensive experience. I don't know what the fix should have been...(maybe finding us a property that could get us in if vacant) another idea is that when a service needs to happen....should I bet the person to be taking to the pest control or should there be a liaison from said management company there to handle it.... However I wasn't able to book another property after day 1 and 2 and 3 of issues. I would have loved to book a hotel for 8 or get out of this infested house... But that's not possible when you are binded by the money you already spent on this rental. Again a truly expensive experience lesson learned. Make it make sense. Reach out for questions. I have pictures of the roaches and will upload them if this could help someone else decide who to do business with. bryansmithatc@gmail.com reach out This might be standard for some companies to respond this way. After all is done - we checked out on Monday and the management company allegedly is only refunding a night with all these issues I encountered. I fully expect the response to be something similar to [ Thank you for taking the time to review Florida Vacation Homes. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact our manager at (866) 314-7386. We would be happy to hear more about your experience and properly assist you.] Of which when trying to call and get ahold of someone to do anything...it's leave a message or application error message. Comical. Unfortunate Respectfully, Bryan Smith Oklahoma City read more

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Stayed for a week in November of 2025. The house was clean and beautiful. Checked in after hours with ease and checking out was a breeze. House is in great location by Disneyworld/Universal Studios. Kid friendly. Great heated pool/jacuzzi (pd extra for that). House has garage converted to a movie theater with arcade games and air hockey table. Loved loved loved the neighborhood. read more

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I would not recommend Florida Vacation Homes based on my recent experience. From the time I booked, communication was inconsistent and misleading. I was told I'd receive my rental voucher after paying in full and signing the agreement--but I didn't. I had to follow up multiple times, including on the day I arrived. The identity verification process was never clearly communicated, and I was surprised to receive a random text requesting it. When I called to clarify, I was met with a combative and unprofessional response from a representative. When we arrived, the unit was not properly cleaned and had a strong odor. We had to purchase cleaning supplies and air freshener just to make the space bearable. The ceiling fan in one of the bedrooms didn't work, and the room became uncomfortably hot. A technician eventually came but left a note saying the fan was broken and a replacement part needed to be ordered--nothing was fixed during our stay. Additionally, two of the three bedroom TVs do not work at all. We also received conflicting information about resort access--emails stated it was included, but upon arrival we were told to purchase access separately. I had to make multiple calls just to clarify basic details like where to pick up the pool card, only to find out the information provided in the email was incorrect. When I called again to address these ongoing issues, the representative I spoke with (Stephanie) was dismissive and unprofessional. The manager initially reached out, but it's now been several days with no follow-up or resolution. We were offered a late check-out as a gesture of goodwill, but considering the amount of inconvenience, misinformation, and unresolved maintenance issues, that offer fell short. This was not the relaxing, well-managed vacation we expected or paid for. I truly hope this company takes guest concerns more seriously in the future. read more

A Trustworthy Company for Big Family Gatherings ~ Highly Recommend! Before making our booking, I combed through countless reviews, I wasn't just looking for a beautiful home (there are plenty in the area), I wanted peace of mind knowing the management company was top-notch. Florida Vacation Homes absolutely delivered. We booked for a large extended family gathering, and with that many people under one roof, things are bound to get tested from appliances to air conditioning to plumbing. These homes are stunning, yes, but any house that hosts large groups will inevitably experience a little wear and tear. What truly matters is how the property management company responds. We did have a maintenance issue during our stay, but it was handled quickly, professionally, and without any fuss. The team was friendly, responsive, and genuinely cared about making things right. That alone gave us the confidence to say: we'll be back for our 2026 family gathering. If you're traveling with a big group and want a place where both the house and the management company can handle the pressure - look no further than Florida Vacation Homes. Thanks again to the whole team for making our trip stress-free and memorable. read more

Florida Vacation Homes, Solara Resort, Serenity, where do we start? Absolutely Brilliant from start to finish. Booking was easy, adding in some extras was no problem, and the staff are so helpful. When we arrived at Serenity in Solara Resort just outside Orlando, we couldn't believe it, the place was huge, and spotless, just Luxury. We could not fault this place at all, we stayed for 14 days and would highly recommend it. A Dream Holiday / Vacation, you won't be disappointed D Stewart read more

Beautiful resort! Pools and water park are fun. We stayed at 1352 Centre Court Ridge Unit 101. It was perfect for our family and had plenty of space. It was very clean and the furniture was in pristine condition. Being on the first floor was so convenient so we didn't have to carry our things up and down the stairs. We also enjoyed the patio, where our golf loving kids were able to watch the golfers! Another perk of this location was the close proximity to the pool, tennis courts, pickle ball courts and mini golf. We were able to quickly and easily cross the parking lot to use these amenities. No outside noise could be heard inside the condo, which was another positive for us. We would definitely stay here again! read more

I have stayed with Florida Vacation Homes in the past and it was not a bad experience but customer service for this trip was truly terrible. An elderly guest suffered a significant fall at the home. She had to be taken to the emergency department and has continued to treat after returning home. This fall completely ruined her trip and by extension made the trip challenging for the rest of our family. She continues to suffer from substantial pain as a result of the fall. I reported this injury to our "Home Care Manager" and he essentially blamed her for falling. The guest filled out an injury report and sent pictures of the hazardous condition of in the house but Florida Vacation Homes did not care. I have literally never had such a bad experience with a company in my life. I strongly recommend against staying with Florida Vacation Homes. There are a lot of other options in the Orlando area that treat their guests much better. read more

Terrible place to rent from. Just like other people have said, they are not willing to work with you, even when there is a STATE OF EMERGENCY! They said they could change our dates, but when our new dates that would work didn't work in the house we originally booked, they wouldn't let us move to a new house because the "homeowners expect to get paid." This company doesn't care about the people who pay to rent from them. It is a scam. read more

Paid for this home back in early August 2024 for a family trip to Orlando for my son's 9th Birthday. Our check in was supposed to be on the 9th of October. Unfortunately, 6 days before our trip, we found out about Hurricane Milton and that it is most definitely going to hit Orlando. Our flights got canceled and our Disney tickets got canceled as well as the Orlando Airport and all parks are closed as of 9th October 2024. I asked for a refund or a stay of the dates as we really do intend on returning. Howevrer, this was denied and we were sent a screenshot of the policy of Florida Vacation Homes that state there are no refunds due to hurricanes. Disney was kind enough to give free changes to the dates of our tickets and so did other vendors that we had bought services from. My issue here is that when speaking to them on the phone , it is clear that while they have a policy that they seemed willing to consider the request. At the time i was not sure if this was just for show but now realize it was. While I respect the agreement there are a few things I have issue with. -Upon finalizing the booking it should be made abundantly clear that any act of nature does not entitle you to a refund. -Secondly, due to the intensity of this hurricane, it is clear that the house is going to remain unoccupied for this period I booked. Therefore, it is not as if I have denied them the ability to rebook as Orlando is under hurricane warning. To summarize , it is my strong opinion that they could have offered even a partial refund(adjusted for admin fees etc), or a stay of dates(subject to availability). Note that via email I offered these as options). This is good customer service. But alas, this was a cheap shot by this company to just take someone's money in return for absolutely nothing. I wish I had come on here sooner to save myself $4500 of my hard earned money. Imagine Disney would understand and give the option to change dates but a small rental company wouldnt read more

Checking out today of Ruby Villa in Kissimmee - This rental was an absolute disgrace-the "game room" had no working video games-the pool filter was not running and was filthy-loose corner molding all around pool very dangerous-outdoor shower broken 1/4 tank of propane for a filthy grill-outdoor television did not work. Indoor television remotes not functioning in many of the rooms-shower door broken in a bathroom - People work a long time to pay these rates to have a special week especially after working thru & during a pandemic . Rented house to be self sufficient and safe-could not even allow family to use lanai or pool area read more

This place is joke. We had the refrigerator in our property stop working after we came back from dinner on our first night. We had to wait until the next morning to get a mini-fridge and mini-freezer. We had then lost much of our perishable groceries. We still haven't had someone come to visit and fix the actual fridge.(4pm Friday) Then we wanted to go to then Water Park and had to make phone calls to request the code. Figuring like most normal properties and most hotels it would be provided. Instead we had to request it. Finally got in by talking to actual Reunion Resort folks who scoffed at the mention of the management company. Finally, after our visit to the Water Park, my wife wanted to visit the pool to read a book, which is 25 ft from the condo (which is very nice and would be perfect if the fridge worked) and we couldn't get in to the pool. Needed a key that wasn't provided. I called this company and they told me I had to come to their office, off property, to get the key along with a $50 security deposit. I've stayed in a lot of places and this has never happened. After my conversations with this company, the customer service person pretty much blamed me for not coming in to get a key and not taking another condo that was offered. I tried to ask them to just deliver a pool key and they just said no. Just to finish, I want to share a picture of my wife's view while reading book on her 40th birthday celebration. read more

Florida Vacation Homes - My wife's view of the pool since we didn't get a key like most places provide - Vacation Rentals Near Me - Davenport, Florida

**Review for Florida Vacation Homes:** We recently rented a home from Florida Vacation Homes at 7435 Gathering Drive. While the home itself was quite nice and had the amenities we were looking for, this review focuses on the company's service. Upon our arrival on a Friday, we discovered that the TVs in both of the kids' rooms did not work. There were missing remotes, remotes without batteries, and connection errors. We immediately contacted Florida Vacation Homes, and they assured us that a technician would be sent out. The technician arrived and spent some time attempting to fix the TVs but was unsuccessful. He informed us that a work order would be placed and someone could come out within 48 hours. Since we were checking out on Monday, we told him not to worry about it as our children could watch other TVs in the house. As we settled in for our vacation, a representative from Florida Vacation Homes rang the doorbell. She inquired if everything was satisfactory, and we mentioned two issues: a missing alarm for the door to the swimming pool (required by Florida state law) and the non-functional TVs. We reiterated that there was no need for anyone to come out since we were leaving on Monday and just wanted peace and quiet. On Sunday, I left to run an errand, leaving my wife and child at the house. Three minutes after my departure, a technician arrived, rang the doorbell, and immediately unlocked the door, attempting to gain entry without waiting. This frightened my wife, who thought someone was trying to break in. The chain latch prevented the door from opening fully. My wife called me immediately, and I returned to the house. I contacted the company and spoke with Marjorie, explaining what had happened. Marjorie initially understood how this could be alarming but later defended their policy. She claimed that a technician with a work order is allowed to enter the house after ringing the doorbell and waiting for a response. However, there was no wait in our case. Marjorie then assured us that no one from their company would harm or wrong anyone, but this did not alleviate our concerns. I requested to speak to a manager, and Marjorie put me on hold for about 10 minutes before I hung up and called back. When I asked to speak with a manager again, she informed me that managers do not work on Sundays and suggested I email the company on Tuesday since Monday was Memorial Day. This seemed implausible to me. I also inquired about the Ring doorbell footage, and Marjorie provided contradictory information about its availability. She stated that the owner had the footage, then later said she did not know who had it. During our conversation, Marjorie threatened to hang up, claiming I was being aggressive, although I never insulted, threatened, or called her names. She later mentioned having a text message from her manager outlining the policy, which did not align with the technician's actions. This experience was the worst customer service we have encountered. We rent houses in Orlando two to three times a year and have never faced such issues that could not be resolved or overlooked as trivial. This incident felt like a violation of our privacy while we were trying to enjoy our vacation. Based on this experience, I cannot recommend Florida Vacation Homes. read more

We checked in on 12/26. The pool was heated for the first 2 days then we noticed the water temp decreasing. We were gone to Disney on Wed and Thurs and got back to the house late, so we thought maybe it was just off at night, as the paperwork says the heater is on a timer. We planned for a pool day the next day and the water was still cold. We started looking around and realized the heat pump was still not turned on, even during the daytime hours, whereas the first 2 days we were here there was a digital temp reading on the pump. We called and asked for someone to come address the issue but they didn't come until the following day. The maintenance guy asked if we had any other maintenance calls that week because whoever came must have turned the pump off while they were here. He said nobody other than one of their staff would have a code to access the switch and he was unsure why they turned it off unless we did not pay for pool heat. We paid for pool heat for the entire stay. He said he would include this in his write up of his service call. He also said it would take several hours to days to get the heat back up. We never got to enjoy the pool during our stay. I've sent 3 emails since we checked out on 1/1/2022, requesting the $200 extra we paid for pool heat be refunded, but they have ignored my emails so now I am sending a dispute to my bank read more

Let me start by saying I only put 1 star because I could not leave this review if I didn't put any stars. My family and I spent alot of money to stay at Champion Gates Estate via Florida Vacation Homes. It was the most horrible experience we ever had. The house came with a pool/jacuzzi that was full of algae and dirt. The surround sound in the "theater room" did not work. When we told the management about these things they sent someone to fix it but they were not fixed. They finally came 2 days before we checked out to put something in the pool to clear it up. I will never return to any of their properties nor will I recommend them to anyone. Below are some pictures of the pool and jacuzzi read more

Florida Vacation Homes - Vacation Rentals Near Me - Davenport, Florida

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When we arrived there was an abundance of garbage/trash on the ground in front of the rental home. The trash can out front was not emptied, thus trash was spilling out. Trash we're also found under the beds, the overall house was not properly cleaned and for the amount of the rental this is a disgrace. I found a loose blade in the kitchen drawer and the oven mitts were also dirty. Wet and dirty dishes we're found in the cabinets. The refrigerator doesn't work. The can lights in the master bath are hanging from the ceiling. The game room was beyond dirty and looks like it hasn't been clean in quite some time as there were peach pits left in there as well as spider webs and dirt. The shower door in the king upstairs is off track. The pool sticks caps are broken. The T Track door molding is off loose. The home also has bed bugs!! I have been promised a call back several times - poor customer service. I do not recommend doing business with Reunion Vacation Homes read more

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It is with disappointment that I leave this review. My family have partnered with Reunion Vacation for over 10 years to accommodate our travel. Unfortunately, the experience have been declining the past few years. We understand the unprecedented times and willing to continue with them. HOWEVER, the experience at the property TR_532R Oasis Elegance was horrible. The ceiling is leaking (possibly from roof) - Someone stopped by 8/2 and took pictures. We haven't heard anything. The water is brown with a foul odor. The Batman game is not working - This was a decision factor for the kids. Major disappointment.... It was reported...the technician said "not sure what's the problem" The wear and tear clearly needs to be addressed - sticker decor throughout home on wall falling down. Hole in wall game room....white leather loft furniture is ripped in several places... Patio furniture stitch is unraveling. All decorative pillows are stained. It's clear that our concerns are not a priority. The management company stated "We apologize for any inconvenience. We do not compensate for mechanical failure such as video games. As stated in the rental agreement, the home will have some wear and tear. The leak was reported on 8.2.22 after a bad storm and was also addressed the same day. Our operations team has dispatched a roofer to access the roof. Florida Vacation Homes will not be offering any compensation. I have ALWAYS been a guest that honored my commitment (pay on time, departed timely and NEVER a problem with damages) This rental is AWFUL!! read more

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Property Ref RVH_1075R Linkside Elegance The home is a refreshing place to unwind! It has a beach home vibe to it, views of a magnificent pond from the front covered porch and private pool area in the backyard...Awesome afternoon sun. Surround sound stereo,TV, comfy l sectional couch...a very clean and refreshing kitchen area await. 5 beds, 3 bathrooms make this home a must stay for our next FLORIDA getaway...7 minutes to Disney and 15 to Universal, so many restaurants to choose from. The home is located in a gated neighbourhood with million dollar homes. There are walkways throughout the neighbourhood, water park, dining at the main hotel just a few minute walk. We cannot wait to return read more

Complete disaster!! The house we rented was 781 Golden Bear Drive, Reunion FL 34747. It was $4000 for the week, which sleeps up to 12 people. Once we get inside, we started realizing that there were so many issues with the house. 1. The door code that was provided didn't even work. We had to wait outside for nearly an hour for someone to come let us in. 2. The top left bunk bed was broken. The guard rail was ripped out of the wall and laid against the bottom bunk. 3. The kitchen table had wobbly legs and almost collapsed 4. The toilet upstairs overflowed and flooded through the recessed lighting to the main level. 5. The pool was filthy. There were bugs, algae and sand everywhere. They didn't even come clean it till our 3rd day there. 6. The water pump for the pool was spraying water all over the electrical equipment. 7. There were numerous loose bricks along the railing to the hot tub and pool. 8. When you turned on the jets for the hot tub, the pool pool would lose water. We had to refill the pool everyday using the garden hose. 9. The poolside chairs were cheap and broken. 10. The veggie drawer in the fridge was cracked in multiple places and unable to be used. 11. The electronic key card that they gave us to access the 11 community pools didn't even work. They didn't have anymore left when we asked for another one. 12. After speaking with the neighbor to the left who owns his house. He confirmed to me that all of these issues have been well documented and that's the management company just hasn't fixed them. The morning of our 3rd day I drove to the management office to complain. Nobody had come to clean the pool. I reported all of the issues with Angela. We asked if we could move to a different house and they said nothing was available. We asked for a refund and they declined. She assured me that she would pass along the list of items to her supervisor and that everything would be taken care of. We offered to show pictures and videos of the damages but she didn't want to see them. She just said it would be taken care of. We asked for some sort of compensation for all of the issues. She said they would contact us. A few days later we got an email that said there were signs that said we should swim at our own risk and that compensation was denied. I can't believe these people refused to move us, give us any money back or even fix the issues with the pool. The bricks are a lawsuit waiting to happen. This company is one of the worst I have ever dealt with. All of the pictures of the house are very dated. It's very misleading. These people are shady. They have no business advertising this house on the Reunion Website. read more

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Great location and service, highly recommended. golf and amenities are second to none.

My elderly parents and I just checked out of one of the properties at Reunion (July 6th). I'm terribly disappointed in this villa. My family and I arrived to a FILTHY place. Upon entering the villa was a filthy rug. As we entered, we saw dirty wash clothes and dirty towels left on the kitchen counter, extremely dirty furniture, someone's dirty shorts left behind the curtain, a Vienna Sausage left in the bed, an extremely dirty air conditioner vent, walls, and bedroom dresser draws with food on them, dirt on the carpet, and dirt underneath the kitchen cabinet. As you enter the patio, we saw an extremely dirty patio with dead worms everywhere, a dirty pillow thrown outside, a filthy patio table, and someone's drinking bottle cap left on the table. I asked to be given another villa and they wouldn't accommodate me and my elderly parents. They sent someone out who QUICKLY vacuumed, picked up the filthy shorts, cleaned the vent with a towel, and swept the dead worms from the patio. They NEVER sent clean towels or wash clothes as a result, we had to buy them from the local store. We also had to clean and wash all of the linen because everything was dirty. I continued to call them, and they wouldn't answer the phone. I finally spoke to someone on July 4th (on the emergency number). She told me a work order was placed so that we would receive wash clothes, towels, and to have someone fix our televisions. We NEVER received the washcloths or towels. They finally sent someone on Monday, July 5th to fix the televisions. The gentleman came and called his supervisor because the cable wasn't working. So, the entire trip we didn't have anything to watch until the 5th and we checked out on the 6th. I continuously left messages to speak to a supervisor and left emails and no one responded. We had to drive to their location to discuss this entire situation. They insisted that we received the wash clothes and towels (this was not the truth). After we left the office is when they finally responded to my email from July 2nd. This place is a total health hazard!!. I asked to be compensated and all you wanted to offer me was a 10 percent refund. This is TOTALLY UNACCEPTABLE. Would you like your elderly parents to come to a filthy place like this especially during Covid?? read more

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Absolutely the worst managment company you could ever deal with. I own several vacation properties and feel sorry for the owner who has trusted these people with their home. There were several issues with the home including an AC unit that was not functioning correctly. They refused to listen and refused to send out an AC tech until the last night of our 7 night stay. The AC tech came at 9:30 pm and fixed the issue in about 15 min! My wife and I had to sleep in one of the guest rooms 5 out of the 7 nights because the AC unit that cooled the huge master suite only worked about 10 hours each day. Do your self a favor and DO NOT rent from this company!!! I've asked for a manager to call at least 6 times via phone and email and have yet to receive a call. read more

Horrible experience. Not clean. Unit was not clean upon arrival and the tvs in two of the bedrooms do not work. Company lacks accountability and will not come to a proper solution regarding the problem. read more

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We rented a condo through Florida Vacation Homes for our Disney World trip, and for the most part, we enjoyed the condo and our experience; however, as with other reviews here, I am sad to report that the service was truly lacking when it came to maintenance issues. When we arrived at the condo, we discovered that the cold water faucet in one of the master bathroom sinks was non-functional. I called it in immediately. Even after several calls to them over the next few days, a maintenance person didn't come to look at it until a week later, when we were most of the way through our trip. As was the case throughout the week, there was no proactive communication with us about the status of the situation; I always had to call them. I only determined that a maintenance person had been to our condo while we were away one day by noticing some debris around the faucet handle, which still wasn't working. When I called, I was informed that the plumber was unable to fix the faucet because the water needed to be turned off, and they had to get the HOA's permission first before they could do that. Why they would need that permission was very strange to me; it didn't seem necessary to turn off water to the entire building for that sort of repair, so couldn't they just turn it off to our unit without HOA permission? Needless to say, the faucet was never fixed before the end of our trip. This was really a shame because, for the most part, I appreciated that Florida Vacation Homes would answer the phone quickly and would respond to e-mails quickly, and they were generally friendly. And the unit, though a little worse for wear in places, was quite nice overall, except for a woefully broken ironing board. I regret to say, though, that we are not likely to rent through Florida Vacation Homes in the future because of the lack of proactive communication with us regarding our reported maintenance issue. A shame. read more

Florida Vacation Homes - Our unit, Whisper Way Escape. - Vacation Rentals Near Me - Davenport, Florida

Our family had an incredible experience staying in this condo! The pictures were very helpful to me since I'm a visual person, but this condo was even more amazing in person! The waterpark was a quick walk away from the condo doorsteps. Our kids had such a great time on the lazy river and splash pads that they decided to spend the last day at the waterpark instead of going back to Disney! Speaking of Disney, it was only a 20 min drive from the condo. We really enjoyed going to Disney Springs in the evenings for dinners and walking around. Walmart was a 10 min drive away from the condo and was very convenient for grabbing groceries, condo supplies and Disney clothing. One night we were too tired to go out for dinner and there were loads of options available on DoorDash. I would definitely recommend this condo and would stay here again!! read more

Very clean, spacious home! Pool area was perfect for all of us. Plenty of restaurants and stores nearby without being right in the hustle and bustle of Orlando. Will be coming back next summer! read more

What a great deal and a very clean condo. The resort would not let me book 2 nights but Florida vacation was more then accommodating. This was a business trip but I am coming back with the family. Checking in was a easy and the resort was very friendly after we arrived. Book with Florida vacation because I think some other rentals do not include all the perks. read more

Stayed at 321 Jetty Way over Thanksgiving during our family vacation. House was nice and clean. The management and employees were disappointing. The gate security system doesn't make any sense. You have to get a gate pass between the hours of operation of the front desk. So if you check in after those hours on the first day, and are going to the parks all week there is no time to be able to get a gate pass. The security guards hassled me about stopping by the main desk to get a gate pass. They told me I should just go to the parks later to get the pass, and that if I didn't they would "have my vehicle towed". I am still shocked they would threaten to tow a paying customer. Also, we paid for pool heating, it was not working so they had maintenance come by to check it out. Turns out they didn't turn it on in the first place. So finally by the end of the trip we finally got the heat turned on. I had multiple emails about getting refunded for services not rendered. They eventually just stopped responding. This is absolutely ridiculous for a rental company. read more

DONT EVER RENT HERE! We are currently renting here and we have nothing but problems and there is no one in management to deal with it. This place is the size of a small town and there is one person in there office to deal with many renters with issues. Our pool is half full and dirty. We were never notified of a house next door being built with constant noise. Have to go through the construction area to get to the hose with a two hour timer in order to fill the pool. Alarm to pool area keeps going off because the slider doesn't stay in place. Many other issues. Other customers in the office are in a twelve bedroom house with no A/C and cars being towed because when you rent a house that large I guess you only get 4 parking spots. Apparently management is out of the country and left an office worker to deal with everyone. We should have back out of this because right from the beginning of the rental process it was clear that this is one of the worst run companies I have ever dealt with. read more

Great customer service UNTIL you check in. Our main fan broke and maintenance arrived 2 days after our initial call. The fan could not be fixed during our stay and to make matters worse our a/c unit didn't work well. Their response was,"your contract says we DO NOT LOWER THE TEMP BELOW 74". I begged Stephanie to lower the temp as the unit was unbearable.We couldn't cook or do laundry as that made the the unit hotter.I even offered to pay an additional fee. She showed no remorse and did not offer any solution. We had no choice but to leave and rent with another company at an additional cost. read more

Do NOT stay with this company! Photos were 10 years outdated, furniture was ripped/damaged, bunk beds not safe, food garbage thrown around, game room missing the one game that was shown in photos, TVs did not work and crib we had ordered for our baby was not delivered. Company is unhelpful and dishonest. They refunded the cost of the crib after multiple calls but did not pay the difference I had to come out of pocket for the rush crib delivery from another company. They tried to have a new couch delivered the day we were checking out - the customer service rep said I had no more reason to complain since they tried to get us a new couch though we had 2 hours left in our stay! Horrible customer service, dirty and worn house - will never stay with them again. read more

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Great house! Beautifully decorated, comfortable beds and nice location. Check in was easy and convenient. We had noisy neighbors the first night, but they left the following day. If they had stayed, it would have been awful! Squeaky high top chairs and no rails for the pool were the only drawbacks. Fantastic movie room and arcade games!! Would recommend! read more

Long post alert .... We understand that we are all living in a new normal but while we are all navigating in a pandemic, excellence and cleanliness should never be sacrificed. Our family travel hundreds of miles and spend almost $5000 for this dream vacation that was much much less than a dream. As for the management company ... I think the pandemic has affected their efficiency. We weren't really confident in their management after being told two weeks away from our vacation that our first vacation house selection was no longer available. So the week before we were to leave my husband called to confirm and make sure everything was "a go". We were told that we needed to change homes again with an upgrade of $1000 to accommodate our needs. Imagine our shock. Nevertheless we agreed because this was our only grandson's first vacation and birthday week. We have stayed at the Reunion resort on several occasions under several other property managers so we thought we would try VRBO consequently this management company. We came here hoping to have some quality time to socially distance ourselves and enjoy the home as family. Because of COVID, we didn't venture out to the theme parks so the pool would have/should have given us the recreational activity we desired. The home is beautiful and the lay out is awesome but we had a few issues that were never addressed during our week long stay - and they were never corrected or acknowledged after our email on Day One!!! 1) The pool had a lot of algae on day one! Then ... Apparently the guests who stayed prior went to the beach and got in the jacuzzi. There was sand in the jacuzzi...Day One! 2) Upon our arrival the master bedroom sheets did not appear to be fresh. The bed was made but the linens were not fresh. We rewashed them. Several blonde hairs were IN the bed at check-in (none of us are blonde). 3) the pool door alarm was disconnected. 4) the protective pool fence was already rolled back and there was an old bath rug draped across one of the pool chairs (pictured). The pool cleaning tool net was also broken. 5) initially the patio TV was not working 6) apparently when you want just the jacuzzi heated they charge you for the pool as well. (First time this has ever been an issue). After making a few calls and speaking with a pool tech who was driving by.... Our pool remained ALGAE-filled and we only have a day and half left on our vacation. Needless to say we won't use this management company again. Thoroughly and utterly disappointed. read more

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Our vacation was wonderful and the home was foundational in bridging some family gaps!.

Our family and friends recently stayed here at the 7411 Gathering Court residence in Kissimmee. Bottom line, the roof leakEd one day, the guest house part of our rental home had mildew and mold and smelled horrible so we couldn't stay, the grill is filthy and missing pieces and couldn't be used, the pool was broken and had parts that weren't working. We even found a used Band-Aid stuck to one of the video games. (Oh, and the game didn't work.) The service log for the house for service also showed that the house had not been looked at for safety in regards to fire alarms or smoke extinguishers since July 2022. We just stayed there two days ago In September 2022. The management company, after everything that we reported after all the calls we had to make, offered a late check out, which we told him we couldn't take, an early check in on her next day. Adel at the management company felt this was acceptable to offer us and offered us nothing else even after we paid all that money for the rental. Look at other properties. Book with other rental companies. Don't waste your time. The sad thing is the house has the potential to be a wonderful place to stay but the property company isn't caring for it the way that they should. It's just a shame. But if you want to have a stress free vacation, do not go with this company. Also, I have pictures but cannot post them to show the problems. read more

I stayed at the Golden Villa. The property & location was great! It was spacious and clean. I stayed for 5 days, 4 nights. Extra bath and beach towels were provided. I gave 4 stars because of the extra fees for pool heating. They require you to have 4 nights minimum of pool heating. The pool and jacuzzi was not clean. Compared to everyone's pool, ours was green! Also, the jacuzzi jets did not work, neither did the lights in the pool. I actually mentioned this to the rental company (Florida vacation rentals). They claimed that it would take a while to kick in. I tried again but it never worked. The rep over talked me into not getting the pool heated and promised that the equipment worked. Other than that, everything else was perfect. I would stay again at a different house, that's not affiliated with the same company. read more

Do not let the marketing and pictures fool you. The price you pay for rental property from them is definitely not worth it. The place was dirty and musty. The carpet had a terrible stanch. Ceiling in one area was leaking. The linen was not clean. One bed had blood stains and other stains on the mattress cover. We stumbled on a 5 foot snake that was very aggressive in the game room. We called three times for assistance. We ended up tackling this dangerous situation ourselves. They made empty promises. Their management never called back or showed up to handle the situation. Many of our guest ended sick with sinus issues due to the poor air quality. Lots of missing and broken items. Thanksgiving with family is supposed to be pleasant and joyous. It was a nightmare. read more

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Sofa nasty-peeling Pool not hot Floor sticky- no working mop Rail nasty..feels sticky Floor carpet stained Walls dirty Window seals dirty Windows dirty Glass doors dirty/including handles Not a lot of pots to cook with-nasty Toilet seat crooked *Air conditioner not cooling -repaired Kitchen cabinets messed up Master Bedroom shower door don't close(so water gets on the floor which is my guess why the kitchen ceiling is peeling) Night stand knob missing Decorative pillows and spread in room on first floor dirty and stained Queen room up stairs comforter dirty and stink Blind in dinning room broke chain on floor Can't open Blind in living room Cockroaches dead and alive (exterminator says German Roaches, and American Roaches) Other types of bugs also Upstairs bathroom sink knobs faucets loose,-repaired No stopper for kitchen that would hold Water so We can wash dishes Dishes in dishwasher- no soap...Nasty Nasty Stair cararpet dirty Wood base boards need cleaned or repainted. Front door dirty with lock No mop so that we can mop Game room a joke, the games don't work Only one oven rack TV remotes don't work Toilet paper holder falls Hall coat hanger rack..rigged do it falls Door bell does not work *this house is so dirty and nasty. We don't want to touch things. We've been eating out often, which wasn't the plan : ( So dissapointing, and worse no corrections are being addressed or handled. Florida vacations have not done anything. I've requested servixe since first day, with no response, until today with lies. Deborah Ellsberry Sent from Yahoo Mail on Android read more

Our family booked a vacation home through this company. We stayed at their "oasis belle" in the Champions gate addition for 4nights. It was HORRIBLE! When we first walked in we immediately noticed that the house was dirty. The floors had not been mopped & the floor boards were covered in dust. Every single wall in this house was stained & in desperate need of fresh paint. It also had a weird smell. All of the furniture was stained & ripped downstairs. Upon further inspecting the house we noticed that the blinds downstairs were broken providing NO privacy what so ever. There was also no trash can in the kitchen. Upstairs a bed was broken in one of the kid rooms & they attempted to fix it leaving the screws dangerously exposed. In the master upstairs we noticed blood on the carpet & that's when we called their 24hrs call center. They said that they would send housekeeping ASAP. The never came throughout our stay. The second night we got home & noticed a very foul odor coming from around the pool, we then noticed rat droppings by the sliding door. My husband searched for the smell & it was a dead decomposed rat under a chair. We didn't let our kids use the pool after that. Finally on Sunday afternoon they emailed my husband asking if we still needed housekeeping. We had called them Thursday evening. We didn't even respond since we were flying out early the next morning. Do not waste your money on this house or this company. We even sent them pictures of the blood on the carpet & they still waited 3 days to respond. I will never use this company again! I should've known this house was a bust when we saw the front door area full of dirt & dust. read more

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