They sold to Shine Villas. Home owners Beware for over charges for work never done or requested…read moreinflated invoices. Pool safety concerns for guest. Check out Better Business Bureau BBB

Tried calling about a property and the individual that answered (I think she said her name was…read moreCindy) was very rushed and seemed flustered that I even called. Ended up rushing me off the phone and hung up on me. AVOID AT ALL COSTS. Someone who doesn't take pride in what they do doesn't need to be the first point of contact for the business.

Do not rent from these people, do not hire them to manage your rentals. They are unresponsive,…read moreunprofessional and abscond with rental funds. Orlando Vacation Services was hired to manage one of our properties in Davenport, FL. They collected funds for stays at our property, but never paid them out. To add insult to injury they also did not perform required maintenance while managing the property resulting in further property damage that we must now resolve.

Overall, we thought we found a great place but there where many issues and we had no help provided…read more Upon arriving, we found cobwebs and dirt in the place, dishes with food still on them in the cabinets, and a full dishwasher full of dirty dishes. The paperwork states all dishes would be clean and put away but that wasn't the case. We also found a broken chair that almost collapsed on us when sitting in it and many vents had dirt or mold in them which was a major issue as my daughter has asthma. After contacting the owners, we were told the photos sent would be reviewed but we received no feedback. We then had to contact them again when we ran the dryer three times and still had wet clothes. The owners decided to send maintenance in without asking for permission and sent a rude email stating it was working fine. I will never again use VillaKey or Orlando Vacation Rental Services.

This is our third time booking with Magical Vacation Homes. All three houses were amazingly clean…read moreand very welcoming for our whole family. Everyone enjoyed the game rooms. We have stayed in two houses in Champions Gate, and one in Reunion most recently. There have never been any issues with these homes.The neighborhoods have great amenities and are situated close to all the theme parks. The staff is always very helpful with any questions about the houses. They get back to us very quickly. This time, we wanted to add late checkout during our stay, and Kat was super helpful adding this option to our booking. Kat spoke with me through text messages and even called to confirm the late checkout was added. She is a joy! Magical Vacation Homes provides good discounts throughout the year. We highly recommend booking with them, and we will definitely book with them again in the future!

Magical Vacation Homes is the worst rental I've stayed at and my family and I have visited vacation…read morerentals across the country over the past decade. We were only staying for 5 days and we arrived late the first day and left early the fifth day, so really just three full days. In that time, we were visited by four repair teams, one came twice, due to issues in the home. The position that Magical Vacation Home takes is that if they fix your issue in 24 hours, you shouldn't be upset. While this may seem like good customer service, imagine having to host multiple repair teams into the home while you are trying to relax on vacation. Here is a short list of the problems we faced: - amenities that didn't work or were broken (damaged pool table, video game remotes that weren't charged and had no charging cables making them unusable, a room advertised as a movie room with smart TV which actually only played cable television - which was also out, and TVs with nothing to watch but Netflix even though they called them smart TVs) - unclean accommodations (pasta sauce splashed over an area rug, wads of hair on the shower wall, more pasta sauce on the kitchen counters), bugs (we killed a roach and had ants), and kids toys and used cups littered around the backyard from previous guests - broken and missing furniture (dining table was said to be for 8 but only had 7 chairs and two of those were broken) - Broken tiles in the bathroom, a broken window upstairs, singe marks on the kitchen ceiling, marker drawn onto the curtains, two broken doors (this obviously didn't impact our vacation, but just be aware the listing photos seem to be out dated) They sent, unannounced, people to bring us charging cables, clean the rug, try to spray chemicals in the home for pests, and someone to try and fix the media room TV. In all we had five different visits on our vacation, in three days, when these things should have been handled before we arrived. Magical Vacation Homes will tell you that they fixed some of the issues, so what's the big deal? The big deal is that we spend over $500 per night to have quality family time, not host repair men. We didn't expect the first one and they just let themselves in while we were home in our pajamas (when we complained, we were told they have the right, per the agreement we signed, for their repair teams to come in at any time without letting you know, so there is really no privacy as their staff can just walk in to the home you rented with or without you in it). We let the second repair man in. The third one walked to the back of the house while we were in the pool. The fourth one showed up as we were leaving and we turned him away as we didn't want him to spray chemicals in the home while we were in it. The fifth one was in the house when we came home one day and the front door was unlocked when we arrived as well. Again, many of these are small issues, but they added up to a big problem for our family who just wanted to relax. After all this, all I asked was that the company refund the cleaning fee as the house wasn't clean among the many other small Issues. They refused and offered us a late check out when our flight is early on the final day so that was of no use to us. We refused. They then offered us 15% off to stay again. We won't be doing that. I told them it was the cleaning fee or nothing and that I would be sharing my review and reporting their company to the BBB. They then accused me of trying to extort them for money with the threat of bad reviews and they offered me $100 back on an over $2000 rental. I told them to keep their money as we were beyond that now and I would be sharing my review of their rentals far and wide. This wasn't ever about money, it was about not getting what we paid for and them getting our money for services not provided and nonfictional amenities. Had we known there were so many issues with the amenities this house boasts, we would have not chosen this house and spent our money with this company. I highly encourage you to stay anywhere else than with Magical Vacation Homes. There is a joke in here somewhere that their homes are less than magical, but I can promise you it's worse than even that. Choose anywhere else to stay and believe any and all bad reviews you read. I wish we would have. We are now out money and time on a bad rental and a worse rental company. Please don't follow in our footsteps.

THE BIGGEST DISAPPOINTMENT: I normally would not leave a…read morereview unless it was positive. However, after dealing with Top Villas Customer Service from the day we checked in, Wednesday, 2/11 through the time we checked out, Sunday, 2/15, I felt it necessary to share our experience. We booked the Reunion 9000 home and paid the extra in advance as required, for the pool & spa to be heated (THE BIGGEST DISAPPOINTMENT). We checked in at 4:00 pm on Wednesday, 2/11 and found both the pool and spa water was ice cold. I immediately called the customer service number posted to inform them of this issue along with a few other things. The representative advised me to have pictures taken and send via email, which we did. The response to my email was received around 6:30pm Wednesday night indicating that they reached out to the management company to have all issues addressed and someone will be sent out tomorrow (Thursday). It also indicated that a refund would be issued for each day the pool was not heated. Late Wednesday evening, two couples, of which my husband and I were one, experienced issues with the water in the tank of the toilets not refilling upon flushing. I contacted customer service again and requested that this issue be marked URGENT as this was not acceptable. Thursday morning, about 10:30 a maintenance person came. I begin to walk her through the house to show the various things and she stopped me saying "I'm here to address the URGENT bathroom issue". I told her about the other things, including the COLD POOL & SPA, and she replied, "I will see what I can do, but if I can't fix, someone else will be sent". She did replace the gadgets in both toilet tanks. I then asked her if she could check the pool while she was here. When we walked outside, we found that the pool vendor was there (he didn't introduce himself; didn't let us know he had begun working on the heating element). The maintenance lady walked ahead of me and one of my guests and spoke with the pool vendor and then came back to us and said "he has turned off the box and is working on it now and will let you know when he is finished". She then said the temp is reading 83....(help me make sense of this is what I asked -- what was she reading to get that temp if the box is off while the technician is working on the heating element and would be turned on when he finish?). She left. About 2:30, I called customer service again and asked if the heat was fixed for the pool/spa and if someone could please come out and show us what to do. I called again about 5:30 asking for help in how to get the heat working for the pool & spa. Still nothing. About 7:30 Thursday night, I received an email that the management company said my concern was addressed and the temp was reading at 85 as they checked it remotely. Imagine my shock to this response. Friday morning - the same thing - water still cold. The pool cleaner shows up as the cleaning schedule for Reunion 9000 is Tuesdays and Fridays. My husband spoke with him to tell him about our issue and he emphasized that he was there to clean the pool only; however, he did note that the pool was cold even though we had the spa timer on. My husband asked if he could assist any further but he emphasized that he was the pool cleaner only not a technician. I emailed customer service again and informed them that the pool cleaner was onsite hoping they would give him permission to some way help us out. Again, nothing. It is now Friday at 5:00 pm - the time our Chilling & Grilling Poolside is to start. Of course, no one wanted to get into a cold pool. I apologized all evening for the disappointments our guests experienced. It is now Saturday morning. Pool still cold. Top Villas indicated they have notified the Management Company of my disappointment and would keep me updated on their response. Saturday afternoon, the cleaning crew was cleaning up the house next door and we entered a conversation with one of the ladies and voiced what we were experiencing. She came over and also witnessed that the water in the pool was cold; she encouraged us to keep communicating our concerns and she would also try to reach someone and notify them. She then advised us to make sure we check out by 10 to avoid a late fee as they have to clean and get ready for another group checking in at 4. Sunday 2/16 @ 8:30am. The majority has left, we check the pool and to our surprise its warm. Maybe we went through this disappointment so that it can be in order for the next group checking in. Its Monday, 2/17 and I'm told our file is being handled by the office in the UK since we are no longer in the house. They also informed me that they have 28 days to resolve any concerns. I responded that it is well documented and I'm sure it will not take 28 days to process our refund. Respectfully, Yvette

SCAM!!! Very deceptive pictures on website opposed to what the actual property looks like upon…read morearrival. I just checked out off 911 Pebble Beach Dr Champions Gate community and it was 3 days of pure HELL!!! one of the beds were on the floor. I reached out to customer service immediately nothing was done about it. The air conditioning in the entire house was not working. The temperature would not lower past 79 upstart and 78 downstairs. Nothing was done. They sent someone out the second day whom they stated claimed it was fixed only for the scorching temperatures to persist. A concierge person named Jeremy came out and he witnessed the house being so hot the floors were moist causing a smell in the house, he also witnessed and took pictures of the dirty linen on the bed, as well as the whole bedroom and mattress on the floor!! He said the issues come from the house not being inspected and should've not been rented in that condition!!! There was a water leak in the ceiling which he stated could be from the AC unit. Jeremy also stated the next time book directly through JEEVES instead of Top Villas because Jeeves holds the owners more accountable for the upkeep of the property before rental. He also stated Reunion Resort is more up to par than champions gate!!. Ive begged for a refund or some sort of compensation because my family vacation was ruined and I'm constantly told I have to wait until after checkout!! They don't pickup trash on weekends so we were stuck with a house full of trash due to raccoons making a mess of one bag we placed outside for pickup on a Friday night. People please stay clear of TopVilla and especially this property!!! I will be sharing my review and pictures everywhere so nobody ever goes through what my family and I did.

My experience with contempo was awful. Ruthless company driven by money not guests. My review is…read moretaken down every time I write it. I though Yelp valued honest reviews. I wrote a detailed correct review and they removed it.

I rented a two month snowbird rental in Providence Resort & Country Club in Davenport, FL from…read moreContempo Vacation Homes. The rental was for February & March 2018. There was no pool available for 3 weeks. They were refinishing the pool surface. When the pool finally did open I was informed that the lap pool is not heated in the winter. No pool for 3 weeks no lap pool at all. This was never brought to my attention during the many conversations I had with this company. In addition I forgot my pass one night. When entering the gate around 11 pm the guard would not let me in. He would not let me go to the condo and get the pass. I called Contempo's emergency number. That person talked to the guard. I still could not enter the resort, even after Contempo verified my lease. The guard wanted to see a copy of the original contract. My phone was out of power, around midnight I finally got to borrow someones phone and download the document needed. Not very good customer service for a vacation home company!

Solterra Resort is an amazing retreat for large groups looking for more space than Disney hotels…read moreoffer. Only a fifteen minute drive from the parks, tucked away from the hustle and bustle of Celebration. This resort offers access to resort pool with slide, gym, lazy river, cafe and club house. The vacation homes are all independently owned and managed. Mine was booked with DreamVacationOrlando, and was an incredible house! Immaculate, fully equipped, spacious, quiet, Disney themed and fun. My elder millennial heart melted over Street Fighter 2 and Galaga. Our huge groups second rental was just a ten minute walk away. We preferred partying in the pool and hot tub at their rental over the resort pool since it was a child-free weekend. Plenty of good eats nearby if delivery or dining out is desired. The entire community has a gated main entrance with security onsite. Parking is limited and depends on the property manager. My rental had 2 reserved parking spots in front and guest parking close by. The other rental had a 5 car limit. Overall a flawless stay and amazing weekend!

I wouldn't stay here if you paid me. Tells everyone they can park 5 cars, have no available…read moreparking. Couldn't find a spot in a mile from our rental. Parked it behind a legal spot as there were no spots available and towed us for $255.25 cash or bank check! Look elsewhere. The houses are poorly maintained, and it is a pain to get in and out with their single entrance that backs up and has you waiting over 15 minutes to get in.

Renting a vacation home for a week near Universal Studios in Orlando is a daunting task; trying to…read morefind the perfect house for two families traveling together is an even harder task. There is a vast selection of rental agents and rental companies to choose from when choosing a rental for your Disney or Universal Studios vacation. After many nights of research and looking at various home rentals, we finally ended up selecting a property with Florida Gold Vacation Homes. We stayed at their property located in Crystal Cove Resort (4704 Blue Diamond Street, Kissimmee, FL). It is a 4 bedroom (2 master suites with private baths and tv's) and two rooms with two double beds and a shared common full bathroom. The home featured a very open design and had dinner seating for 12 at two tables and a snack bar, and open floor plan with a spacious living room and large flat panel tv screen. One of the master suites, featured a two person tub, private shower, and two sinks. The house has a two car garage and also features a private swimming pool that is enclosed in a screen enclosure and a covered sitting area next to the pool. In short the house was just as it was described. The only downfall was that the clubhouse at Crystal Cover Resort was not kept in the most cleanly condition. There was a beautiful pool (and much larger than the pool at our rental), but upon inspection the clubhouse pool was in need of a serious cleaning. The clubhouse also featured a small gameroom (with fooseball, and a billiards table) along with a large screen tv and plenty of seating. It was a nice break for the kids to get out of the house when it was raining. The home itself was just as described. The only issues that we experienced with the property is that the wifi password was not provided in any of the instructions (a simple sunday afternoon phone call fixed it), the dishwasher was broke (it would not shut off after the wash cycle, but still worked), and we were not told which day the pool cleaners would be coming (which led me to be a little startled as two men were walking along the side of the house one afternoon). We would definitely recommend staying at this property again and renting through Florida Gold Vacation Homes.

It was the week of our wedding. We rented the house located at 233 Saddle Ridge Road, Davenport, FL…read morefor April 20th and 21st so some of the wedding party could be within walking distance of our home which is in the same subdivision. While the outside of the home seem inviting the inside was disappointing. Old, used, dirty family room furniture, beds in all the rooms were very uncomfortable. Ever sleep on a bed where the springs poke you in your back. Well you will experience that here. Wifi offered but password did not work. To use the hot tub you have call and pay extra 24 hours in advance. That would of been useful info in the welcome email. Bring your own pillows, sheets and blankets I highly recommend and check the mattresses. I found what appeared to be bed bug remains in the master bedroom mattress under the single sheet covering the mattress. Oh yeah no mattress cover so whatever bacteria is in the 20 year old used mattress ends up on you. Yuck! The sheets, comforter and pillows are from the early 80's judging from the patterns. To me personally I rented someone's Florida house and their old unwanted dilapidated furniture. The only nice piece in the house was the formal dinner table. The kitchen counters have nothing on them so bring your microwave and cooking/eating utensils otherwise dine out. Only 2 very old TVs in the 4 bedroom house. Lastly if you leave some items behind such as clothing don't expect to ever see them again or count on the property management company Florida Gold to give a damn. They just tell you on the phone they will check with a 3rd party cleaning company they use to clean the home and call you back. I called back every few days since they did not call me back, how unprofessional and uncaring to my concern. Finally on my last call they told me any personal items found that are not claimed are donated. So what this means is the cleaning company can keep what they find. Your probably thinking why this is relevant in a review. Your personal belongings are not safe and neither are you. Its not like a hotel where you simply put a Do not disturb hanger on your door to tell housekeeping to move on. This 3rd party company has a key and alarm code and can stop by anytime without your knowledge or consent. I lost over $200 in nice clothing that I put into a drawer during my short stay. It is very disturbing to gain this insight and I will certainly let my neighbors (the house owners) know of this information. Florida Gold fails miserably on your safety and hospitality which should be paramount and top concerns for their guests.

Terrible experience, manager quit after 2 weeks and even though I paid for a month of pool service,…read moreshe didn't send her guy to clean the pool when got green. Very unprofessional, to say the least.

I hate to write bad reviews, but this one is an ALERT ! BE AWARE of this Company and Shawna Davis…read morebefore you book any properties managed by them, or hire them to take care of your Property!!!! I booked a house they manage in Orlando over VRBO as non-refundable since we were 3 days from the day. Right after booking, they will ask you for your ID and will send you another agreement in writing for you to sign. Under this other agreement made by them, they ask you to list the people who are sleeping in the house, which I did. Next day I wrote them via the app and mentioned that I was planning to get a cake to sing Happy Birthday to my son turning 11, ( his birthday would only be on the following week, but since the cousins were there, I wanted to take advantage of the family together and anticipate the get together to do that) , and that my husband (who was out of town for work and not on the list ) would try to come over for the day to be with us, but there was a possibility for him to have to sleep there for a night only. They replied right away saying " Hello Rafaela, Unfortunately, the home only allows and sleeps up to 13, so any more than that is not permitted. If this doesn't accommodate you and your family, then I would suggest you to find a home that allows more. If you need to, you can submit cancellation request. If at any time there are more than what the home sleeps, you could be asked to depart early with no refund as again the home allows no more than 13". As you read this message it will MISLEAD you and it also tricked me! I interpreted this message as she was giving me the opportunity to cancel and find something else. The reservation was done a day ago, and I would still have 2 days to find something else, and she would also have 2 days to find another family. After I read her message I responded " Hey Shawna, I understand, and that's is very unfortunate! But since I don't know yet, I would prefer not to risk. How do I apply for the refund?" , she didnt reply. Then I asked again; "And it would be a full refund correct?" , she again didnt reply. As I was in a rush, I went ahead and cancelled the reservation and messaged her for the 3rd time: "Hey Shawna, Please accept my cancellation. I just submitted the request. Thank you for being upfront!". A few minutes later, after I proceeded with the cancellation, and told her I did it how she recommended, Shawna replied saying that there was NO REFUND to be given as I had booked a non refundable property. As you can see, she purposefully never mentioned that I could CANCEL but NO REFUND would be given. She gave me a recommendation and hid the MOST IMPORTANT part of it, which was MY REFUND! Shawna message to me was misleading and intentional. She knew exactly what she was doing. WHO in their Right STATE of Mind, would cancel a reservation knowing that they wouldnt receive their money back?? But thats not the worst of all.... after several back and forth messages, I told her that I was going to keep the house since she would not return my money and in the case my husband went, he would take a hotel room to spend the night, but that I would not agree to lose my money. She kept saying that it was up to her to refund me or to let me stay with the house! At this point I understood her intentions. She wanted to make easy money, and that is all. For not a single minute she cared about the customer, and the fact that all I did was being honest to her. I immediately called VRBO and explained the whole situation , and their agent put her and her secretary in the line to speak to me. They gave Shawna the opportunity to whether issue my full refund or let me stay at the house and she denied both options! They said they couldn't do anything and that she was the one in control because the cancellation came FROM ME!! I am disputing this charge with the bank! Hope that what happened to me serves as an alert to you!