Terrible service as mentioned before in some other reviews. Vast majority of patients are Hispanic and are in fact seen first. Quality of care is hardly half-decent and wait times are extremely long. WITH APPOINTMENTS. As I'm writing this now I've been waiting over an hour for the time I reserved ahead of time for this appointment. You're better off going somewhere else. read more

I had a good experience. The workers were kind and friendly. My doctor was very kind and helpful as well.

Amazing quality of care! The office staff are always friendly,and efficient. Mary Barba listens and explains any and all questions you may have. So fortunate to have her as a doctor. read more

I made an appointment for Mary today, when I go there those two girls at the front desk said no appointment, and she was not helpful at all. She gave the attitude. they already have enough negative comments, stay away from this place. read more

If you have problems with this place file a complaint with your insurance company like IEHP. The management DOES NOT care about you qualms with the services. They simply huddle in a back room in typical clique mob fashion and try to brush incidents under the rug. Their manager Marisol can't be bothered by legitimate complaints of MA's trying talk on behalf of the physicians WITHOUT prior inquiry or discussion being had. The MA's seem to have an answer to everything without discussing with their care team and when something occurs because of their laziness or complacency they try to tell their management that a patient is being "difficult" all because you ask them to do their job regarding your care. If you have issues hit them where it hurts which is their pockets and file any and all grievances with your insurance provider because their management do not care. It is quite unfortunate because their care team of providers are nothing short of amazing like Mary Barba and Dr. Jackson it is a shame this place is plagued with complacent, unprofessional, and corrupt office staff. read more

Not sure what's going on, but ever since they moved to their new location I feel like they have had terrible customer service. I've been calling and no one answers just been on hold. I'm not sure how to even get a hold of them. read more

This place is so ridiculous, i told them there will be a change in my insurance because of my work and i dont want to risk running out med during those transition period , i only ask for 30 refill on my high blood pressure med , is that too much to ask ??? They insist i must take unpaid time off to visit their doctor again for a physical check up to get the refill. What a ass. read more

The staff here is atrocious. You can tell by the defensive and condescending remarks left by the manager, Brandon, on previous reviews. You and your entire staff need some serious customer service training, and perhaps a dash of empathy. Brandon, just because someone doesn't complain to the very staff who they take issue with doesn't mean there weren't incidents of poor service. Maybe just take their complaints here at face value and try to improve as opposed to constantly trying to defend your terrible business. read more

DO NOT RECOMMEND. LAZY STAFF. This was my first and will be my last visit to this office. No urgency in this staff at all, very lazy. Took a test on 1/25, was told labs take 5-10 business days for the result to come back. Have been calling since 2/4 for those results and have been told that results are not in yet. Called again today, 2/14, girl told me they still weren't in. I complained that it was taking a very long time, she did a tiny bit more digging and found that my results were in fact there. I've been calling and being told that my results weren't in because they've been too lazy to actually check. Absolute laziness. read more

I had my first and last visit to this doctor's office. Lazy staff. They all seem as though they're about to fall asleep. Got a test done on 1/25, told results take 5-10 business days. Been calling since 2/4. They kept telling me my results weren't in yet. Called yesterday, 2/14, got told they weren't in again. I complained that it was taking a very long time, girl did a tiny bit more investigation and said that my results were actually there. I've been calling for two weeks being told my results weren't in because the staff was too lazy to actually check. read more

Very nice staff they got me in and out and explained everything thoroughly thanks guys keep up the good work

I think a class action lawsuit is order for this place and there lack of concern for their CURRENT patients. My eldest child is in need of a RX filled that she has called in for over a effin week now. They say they are too busy given vaccines to help her out. Does this not go directly against their oath to not do any harm. This place and all these positive reviews are BS! If ya been there ya know they suck. I hope my insurance provider takes this information and acts on it. This is the fourth person in my family to be screwed over by this place and its GREED over care mantra. CRIMINAL COMES TO MIND! Funny thing is the are probably still blaming Dr.Curtis and he is on the road to a better place. THIS PLACED FAILED ITS OWN DR. WHY DO YA THINK THEY WILL TREAT YOU BETTER???? read more

This place has the worse medical care I have ever known ! This place would be ok if all you need is a bandaid . They do not care about their patients they do not return phone calls, they will put you on a dangerous medication and completely disregard your phone calls about horrific symptoms. I can not stress enough if you are a person of average health and you need media for any chronic ailment PLEASE go somewhere else ! They do not care about the patients here. You will suffer under the care of any of their doctors and the nurse practitioners are even worse and those are the ones you will ever see. read more

If you had Dr. Jackson before and want to try the new ownership, don't. I had an appointment with Mary and it ended up being Anne, which I'm not even sure if that's legal without notifying me. Then Anne was a huge jerk! I asked if she could prescribe me compression socks for my foot pain and she said "Aren't those like ten dollars?" I don't care how much they cost, I get them cheaper through insurance. I originally came in to renew my ADHD medication which I had been taking under Jackson for years and they said they can only give me 30 days worth and then made me sign this 12 part controlled substance contract! This is a medication I was prescribed and used responsibly for years and I'm signing this contract like I'm on probation or leaving rehab! With all this scary wording like Riverside Drug Force and saying a bunch of things are felonies. Never coming back, nor do I need to because they were extremely unhelpful about everything I came in for. read more

Courteous, friendly and professional...this is a great state-of-the-art facility. They really care and take care of you! read more

I would not recommend this office. I have been a patient for 4 years and recently I am unhappy with their failure to give me my FMLA forms I needed from work. I made it very known that I needed those forms back before a certain date. It was well past that date and I still hadn't heard that they were done. In fact, no one ever requested anything from the neurologist I was sent to. I had to do it myself in order to get my FMLA forms for my employer. I was in danger of losing my job. I needed those forms before the end of the week and I made that know. I was constantly calling the office for my paperwork and I always had to talk to Brandon. I told Brandon numerous times my paperwork was due back by a certain date and I had my appointment with the numerologist. He ignored this and never passed the information onto my PA. No one from this office had requested the paperwork from the specialists. I had to do that myself so I could get my paperwork which still took an addition week. Now it has been 3 weeks later (which Brandon apologized for and even said it shouldn't have taken that long). Also, this office wants me to drive to the Social Security office to pick up the physician disability forms to give to them so they can fill out and for me to pick up the forms and mail back. I explained to the office manager Brandon that it's all done online and it will be so much faster for me to start getting my disability payments. I do not get income from my employer while I'm on MLA. It has been 3 weeks and I am low on funds. The secretary at the front desk who answered the phone claimed that all the doctors in the office can do the disability paperwork online all I need was the 16 digit number. I told her I had it the entire time and I also informed her that Brandon claimed that they cannot do it online. The secretary then informed me that Brandon was wrong and they can do it online. Also, Brandon continued to tell me that there were constantly delays with doing my disability paperwork online and it would take one week. Nothing was still done even after a week. He called again and said it would take another week. Delays, delays, and more delays. This was extremely frustrating. Then he calls me again and informs me that he is ordering the disability forms and will have the forms in the office in two weeks. At this point I am shaking my head in disbelief. All of this put me under extreme emotional stress and while I am currently suffering from injuries I received in a car accident. This office then sends me a letter dropping me as a patient because I gave them a deadline for my paperwork. I had no problems with this office until now. It was the last time I came here, and I can not recommend this office Due to all the lies, delays in paperwork I cannot trust anyone in this office. Even though the owner claims that my "version of what happened is VERY disoriented" that is not the case. This IS EXACTLY what happened. To the owner: 1) I still have the voicemails if you'd ever like to listen to them. 2) Read reviews from others about Brandon. After I posted my review I was curious enough to read other people's and it seems a lot of people have or had problems with him. You replied to others reviews you were kind and courteous to them. You never said that their story is disoriented, etc. yet you sit there and tell me that my story is disoriented (which it's not). 3) Sounds like you and Brandon both have a personal problem against me for telling it how it is which means bringing the mistakes made to not only your attention, but to everyone else's as well. read more

Everyone comments on how rude the front service is, and I can see it a little bit I can also know that they probably deal with some annoying and rude people given the crowd I saw in there on my two visits. That kind of annoyance would hinder anyone's attitude. Dr. Jackson is amazing in his exams and trying to help. He always makes sure I get seen again in no longer than two weeks. Good place overall. read more

Orangecrest Medical Clinic - Medical Centers Near Me - Riverside, California

Great attention and quality of service. We are grateful for our Mom's medical care. We highly recommend Orangecrest Medical Team!

Check in for my appointment was quick and efficent. The office staff was friendly. The wait for Dr Jackson was not long. Dr. Explained my labs and different options for my care and treatment with his usual professional manner. I recommend Orange Crest Medical Clinic. read more

I'm very pleased with my experience at Orangecrest Medical Group today. The staff was courteous and professional. I did not wait long for my appointment with Dr. Branch. I have nothing but good things to say about my visit. read more

First off, I would rate this clinic 0 stars if it was possible! I went in for severe bronchitis and was prescribed a cheaper cough syrup and Amoxicillin. Both did not work. Two days later I called asking for a different cough syrup and they refused to help without charging another $25 co-pay. I suffered for two weeks with chest congestion and coughing up some very unpleasant stuff with over the counter cough syrup. Meanwhile my entire family was prescribed the z-pak and were cured within 4-5 days. (My mom just called her doctor in Orange County and they called in a prescription without her having to go in for a visit. (She is 80 years old with severe osteoporosis and she was feeling better on the third day of z-pak.). Meanwhile, I'm still coughing up green stuff after two weeks and losing jobs because I couldn't talk on the phone. No one wants to get married by someone who coughs the whole time in a gross sounding gravely voice. I spoke with my primary doctor (who is also part of Raincross Medical group.). No empathy, no concern, they flatly refused to help unless I paid an additional $25 copayment and again I begged them because I can't work therefore I can't get paid and they didn't care. There is no empathy from anyone from Raincross. It's all about the money. What happened to Obamas everyone deserves healthcare???? My husband finally forced me to go back and he paid the copayment. We got the same doctor and when I explained everything to her and even begged for help she was very rude and tried to refuse to give me the medication I needed. She even had the audacity to say if the z-pak appears to work, it doesn't necessarily mean the z-pak worked. And the really irritating thing is every time I've been there they kept me in the room for over 45 minutes while I can hear the nurses and the doctor outside the door laughing, goofing off and gossiping. Oh, and she's not a even doctor, she's just a P.A. running the shift with no real doctor present! AND they don't keep records!!!! So every time you visit you have to fill out all the new patient paperwork all over again even if you were there only a few days before. It's all about the money with these people!! read more

This office doesn't deserve a one star. I had been with this office many years in hopes of it getting better! This office only gets worse by the year! They change staff and they still don't answer the phone for appointments! Don't even call because you won't get an answer. Calling for simple questions or prescriptions takes long waits on hold. The staff is not friendly and look annoyed all the time. This is a medical office ACT like one ! People come here to get better when they are sick not to get attitude and be treated less! This office doesn't treat you right unless you have a private insurance or pay cash! Finally have a better DR. that actually cares. Think twice before you come here . All these GOOD reviews look fake read more

I been going to this doctor for years and just Last Friday I went to see the PA to get a refill on a med and I thought she sent it to my pharmacy but I found out that she didnt so now I have to wait they are really bad at stuff even if u need a written note to get off a pill for a couple of days they will make u run around it's just ridiculous read more

Staff in the front counter are awesome they've been super helpful with everything! I've seen negative reviews about this office but I think those are old and things and staff has changed because I've had good experiences here NP.Mary Barba has been awesome with me Dr. Sindher has helped me out throughout my long term diagnosis and visits! The from counter staff and medical assistants Marco, Viviana, and I believe her name is Elizabeth they've all been awesome thank you guys! read more

I'm happy that they've relocated due to limited parking and that's not the medical group's fault. I also am happy to return to their care, and I called receiving the nicest response / wait time on hold was not even an issue. Im needing to return to Orangecrest med Grp ,assigned as my pcp ,& I'm definitely in need of seeing a pcp but have been dealing with my very sick daughter for past 3 days. The staff on phone is night & day, although I bever could complain about previous location.That front office person(s), may have "seemed to occasionally have less patience" but after KNOWING what obstacles I went through as front office M.A. in local offices over a decade , I understand! As much as patients come 1st, there needs to be more understanding that (1 patient), is not the only PATIENT,& the #meONLY patient doesn't exist, patient w/ patience is a virtue. Thank you to all at Orangecrest medical read more

Doctor Raj sindher really disrepectful. Didn't want to help me with any my concerns all he said ur insurance doesn't cover it so no I ain't going to recommend u or tell you anything. I been to other doctors that shown more concern and actually want to know what's going on. Definitely not going here again after today changing doctors. He's talking about how he don't need no more patients he's too good. Yeah right not after what I saw. Took me over a month for him to c me . Then another 2 months lol. This guy is a joke. read more

Is is really this hard to get ahold of someone here?? I don't understand how you leave an urgent message on somebody's phone regarding their child then tell that person to call back every time they try to return the call!! This is insane. The location on Van Buren was much more helpful all I'm getting here is the answering line every time I call. Hire more staff if that's what it takes. read more

We had a great experience here. I took a chunk out of my thumb on a Saturday. The staff was more then nice and the fixed me up in about 30 minutes. I've only been here once but it was great for me and I'd come back. read more

Every time I come in to this doctors office the receptionists are rude they look like there mad and have a horrible attitude I asked how long the wait was and right away I hear a voice coming from the back with attitude saying she doesn't know she could've been at least polite about it a simple question I wasn't even being rude never coming again really need to work on there customer service read more

I just wanted to say thank you to the lovely Staff at Orangecrest Medical , you guys are amazing growing up I didn't know what Dr Office I'll be going to as my Pediatric didn't allow patients older then 17 but Definitely glad I chose this office you guys keep doing a good job ! Thank you for serving the Inland Empire and Special thanks to your Kindly welcoming Front Receptionist Yvette for making us feel welcomed from the start , Wishing all Orangecrest Staff blessings and a New Fabolous Start into the new Year 2020 with much more Success ! ! read more

Receptionist are horrible they like to raise their voice at you and are very rude when asking simple questions.

I just went to Orangecrest Urgent Care on Meridian. It's wonderful. It's clean, bright, about doubles the number of exam rooms, great parking, friendly staff, a number of upgrades from their previous place on Van Buren. I don't know about insurance but they will answer any questions. They will be hiring a financial counselor for insurance issues and there will be a pharmacy they will be working with next door to them. A great experience. read more

Dr, Curtis is an amazing doctor. He really listens and allows you to be the expert on your body. My only complaint is the front desk clerk. They used to have amazing staff and this new girl that answers the phones and sees the line is very rude and has a bad attitude. All the patients I have seen sitting in this clinic have reported they come because they love the care they get from the doctors here. Unfortunately, we have to put up with someones bad attitude every time we go. I have been going here for 5 years now and the staff has declined!!! read more

The front receptionist with the red hair & glasses is the rudest broad I've ever come across in a medical office! I don't understand why people have jobs they clearly don't like & make everyone around them feel it to. Came to urgent care because OBVIOUSLY I'm sick & she had the funkiest attitude & told me to fill out paperwork even tho I've been here several times. Once I proceeded to tel her AGAIN she says "just take a seat" read more

If I could give this place ZER0 stars, I would. I have been a patient of Dr. Jackson for about a year, though I have only seen HIM once here. The staff, in its entirety is beyond rude and and inconsiderate of your time or money. I would advise anyone to find somewhere, anywhere else. read more

The Nurse practitioner we see is great. How ever the staff is rude, unhelpful, condensing, you can never get anyone to answer the phone. The never give you the right paper work to get procedures done, have had to have one procedure rescheduled 3 times because they did not mail the proper paperwork to us and did not fax over the results to the other office 3 times in a row. Come on your messing with people's lives and health here get your act together. The staff could not even perform a basic check on a TB test it took 45 mins two different nurses to have me show them my arm before they both couldn't figure it out so I asked for a doctor, waited another 15 min for the Doctor to look at it say your fine go home. Nothing but problems from this office since day one. read more

Came in sick on a Saturday morning, the girls were really nice and friendly. They got me checked in fast and back in a room quick. The doctor was fast helpful and friendly. She took her time and seemed to care about what was happening with me and the other patients. The visit was only 20 minutes I have been coming here for years for me and my kids , I am so glad to have a place close to me and with great service. read more

Extremely rude receptionist staff every time I go. They ALWAYS act as if you're wasting their time. They are incredibly slow at everything. I get to my appointments early and I still have to wait an hour or more EVERY SINGLE TIME. I have gone 3 days without my medication because of them as well, I called yesterday to tell them that I needed my medication right away because I'm not supposed to miss even 1 night. The lady on the phone was curt and sarcastic sounding when she told me she would get my medication called into the pharmacy that same day. I called the pharmacy hours later and as I expected the medication still had not been called in. Why the entire reception staff isn't fired and replaced is beyond me. Rude and incompetent behavior is so consistent there that customers expect it. I would be genuinely surprised if for once the receptionists could act at least decent. read more

The Nurse Practitioner is very nice, she was very helpful answered all my questions. The office staff is friendly as well except for the girl at the front desk, she never really smiles or has a friendly demeanor but other than that no complaints. I would come back. read more

I hate leaving bad reviews but I really gave this place a lot of opportunities! I take my daughter here for a couple medical problems in witch she was referred to another dr. I was told the referral would take two weeks, so I call in and I cannot get thru on the phone. I left serveral messages and I did not get a call back. I finally decide to go in and check on the referral status. I go in and the office is empty there is no patients in the waiting room and I see two girls in the front chit chatting and on their cellphones. I stood there for a while until the receptionist with the short hair FINALLY ACKNOWLEDGED me! I told her what I was there for and she gave me so much attitude! When she went to check on the referral I could see her in the back laughing and joking with other coworkers. I waited for about 15 minutes and she never came back to let me know if she had looked up my daughters referral! I had to ask another employee to check the referral! When the other employee went to check I hear "Oh I Forgot" from the receptionist with the short hair! This staff clearly has no customer service what's so ever! I DO NOT RECOMMEND THIS CLINIC THEY NEVER ANSWER CALLS AND APPOINTMENTS ARE NEVER AVAILABLE WHEN YOU NEED THEM! But when you come in the clinic is empty! This office is a joke !! read more