I brought my son in on Saturday to Urgent Care because he was feeling terrible and the employees in…read morethe front were so very kind and patient. What really made the visit 5 Stars was Dr Kareem Shaheen. I am probably spelling his name incorrectly but that man was amazing!!! I heard he is a regular doctor in the main building. He put us both at ease answered my son's concerns and took care of the issue. He was beyond exceptional and I can't say enough about how awesome he was.

This urgent care is so trash, the staff at front desk is incompetent. They tell everyone it is an…read morehour wait even though people have been here for 3+ hours. Then you're not even seen by the doctors it's a Nurse Practitioner that see's you. And theyre new grads! I bet the graduated with the help of chatgpt. There was a dad and a daughter that have been here for much longer than me. Their kid was crying in pain and the dad went to ask how much longer. Staff answered rudely that patients are seen in order of severity. This father has been here since 1pm and it is 6pm right now. To make things worse, they have a hole in their bathroom which makes it unsanitary, I will be calling the State and letting them know to conduct a random audit. Absolutely Trash!

I took my 3yr old here a couple days ago. She was very congested and needed a breathing treatment…read more They were so helpful, patient, and very kind when I turned down anything. They took IEHP and would definitely go here again for myself of my kiddos.

Friendly, efficient staff. And open later than many other Urgent Care facilities…read more Highly recommend PA "Johnny" M if he's on shift. Efficient, knowledgable, friendly. Effective treatment and followup. Will use this facility again if the need should arise.

Called, and they were able to fit me in right then are there. Came in for what I thought was a…read morecold, but tested positive for the flu. They were able to give me a shot so I could survive the workday, and felt great. The staff are very wonderful, polite, and kind folks. I had a very pleasant experience. Definitely will use them for now on. I also moved in from out-of-state and really liked their service. Would recommend, and they were just that nice.

My mom came in on Sunday with an ear problem to this clinic. The first nurse that tried taking care…read moreof my mom said he'll be back in TWO minutes. My mom waited for almost AN HOUR to be seen again, no one came and checked in on my mom. She was also discharged when she was still there waiting for help. The first nurse that took her apparently ended their shift already, so nobody else could see my mom? My mom had to wipe her own ear and clean herself. This is poor communication and lack of professionalism from the clinic. My mom had to get up and find help herself! What if my mom had a heart attack in the room? No one would have even known. And my mom was told to leave a review afterwards which insulted her even more. They never even apologized and recognized that she waited for such a long time. This isn't professional. Please do better.

I'm so happy to find out that the nurse Jesslyn Sanchez is not longer there she was so rude she…read morealso judges people's health problems I would recommend this place they also do phone call appointments if you need one the doctors are very helpful and other staff members Thanks to God

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

Went to urgent care and was seated and screened quickly. The staff was professional and prompt…read more They were able to run tests and exams and I was able to pick up my prescription from a pharmacy nearby with no issues. The doctor was very receptive to what I thought were minor details and thankfully were able to have follow up tests that tested positive for a more serious issue

After 40 years I'm deciding to leave.To long to see doctor. Hate new telephone service.I'm so…read moredisappointed. I have had great doctors for most until now. I'm sorry Moreno Valley clinic has gone downhill.My rating now would be o to 1

We had a great experience here, short wait time and excellent service. Latoya in reception was so…read morekind and patient. The internet went down while we were checking in and she handled it like a pro, helping patients check in manually until the internet was back up. Our provider came in almost as soon as we were brought in to the exam room and quickly assessed my child, not only giving us a diagnosis, but also peace of mind. Having to visit an urgent care facility is always a little stressful, but at Riverside Urgent Care they make the experience as smooth as possible.

From the moment I walked into urgent care, Samara M at the front desk made the entire experience…read morefeel calm, welcoming, and genuinely caring. She greeted every person with warmth and kindness, and her positive energy immediately put people at ease. Even in a busy environment, she remained patient, attentive, and compassionate to everyone she helped. What stood out most was the way she serves others with a sincere smile and treats each patient with dignity and respect. It's rare to meet someone who can turn a stressful visit into such a comforting experience simply through kindness and professionalism. Samara M is truly the heart of the front desk, and her dedication to helping others does not go unnoticed. Urgent care is lucky to have someone so thoughtful, uplifting, and exceptional representing their team.

Office is dirty, Poor customer service…read more He cussed out someone on the phone. Talks about peoples business out in the open. I'm sure he has help a lot of people through out the years but he seriously needs to change his attitude and clean the office. Floor needs to be swept and mopped. And my father was left waiting in the office while he checked people in because he was all alone. Expect a wait . If not he will do things half ass.

HORRIBLE customer service. I called when I got there (the sign says "call before entering") and the…read moreman who answered my call was so rude for no reason. I didn't go in because they don't take my insurance (medical) so idk how the actual patient care is, but based off that one phone call I'm glad they don't take medical.

I came here during Covid they have to most friendly staff and there doctors r grate I came here…read morebecause I was having problems with my thyroid and couldn't get an appointment for like 4 months with the specialist l was feeling bad I had gone to the ER had gone to different doctors all gave me the wrong dose...doctor Jeff really helped me get back on track and took care of me... they also helped my teenager with her fear of doing blood work they had the patience to deal with her I'm extremely grateful... I recommend this place 100% Thank u Office Manager she also is really sweet and kind and helpful / The Nurses for there kindness and support and great treatment and Dr.Jeff for taking care of me Thank U so much!

Took them an hour and a half to see me. Dr. Jeff did nothing to help. I told him I believed I had…read morestrep throat and he prescribed me 3 different medications without even looking at me (none of which treated strep) and did not do any kinds of tests. Woke up this morning to white tonsils and all the symptoms of strep throat. I called and they said I'd have to come back in to be prescribed anything but i'm not gonna sit there for another 2 hours just for them to do what should have been done in the first place. If you need someone to actually help you, I would not recommend coming here.

Friendly and polite front office staff. Answered all my questions. The provider was caring,…read morehelpful, explained all issues of concern with me. She loves her job and it shows in the care she gives. The visit went quickly. Complete physical was thoroughly done. And if you do not have insurance, you can pay out of pocket and it is affordable!! The office waiting room was clean and smelled refreshing. Patient room was the same. I would recommend this office to my family anf friends.

PERFECT FOR PEOPLE WITHOUT INSURANCE. I'm so grateful for…read morethis clinic. Consultation fee was $35. Every other urgent care or clinic quoted me $150 and above just for the visit. The office was very clean and newly decorated. The receptionist made the check in process quick and easy. I only waited 5-10 minutes before being called back into the room to see the physician. We went for an infected nail bed and really just wanted a prescription for antibiotics. Although the visit was quick, I felt that all of our concerns were addressed. We did not feel pressured to receive any additional treatments like a physical or blood work but they were offered. Overall we left the office paying less than $100 for the visit + medications and spending only 30 minutes inside. YOU CANT FIND CARE LIKE THIS ANYWHERE ELSE!! Thank you to the staff for having this available to the community.

The canceled 3 appointments at 3 DIFFERENT locations. The reason given "temporarily closed." In the…read moremeantime I haven't been able to get lab work done.

The lab tech Named Arena , was very kind and friendly and took care of business with ease , best…read morelab corp experience I have had . Top notch Thank you Arena 5stars for you .