The employees are always so helpful! Very pleasant to deal with. This is my go to for all shipping…read moreoptions.

I wish I could give my experience a zero stars or I would. I went to ship a package that was a…read morereturn to a retailer. I was shipping a small pocket knife back to this retailer. This young kid asks me what I am shipping. I reply cutlery. He then asks me what kind of cutlery? He asked is it a spoon, a knife, etc? I thought that was really odd as I have never been asked these questions beyond a description of what I am shipping. But then he asks specifically he asked if it was a folding knife as it was in a really small box. I told him it was a folding knife. He then says he will need to open my sealed package and measure the knife because they can't ship a knife over 4 inches. WHAT? since when? I had to pack this a certain way and this kid wants to open my package. I told him absolutely you cannot open my package and no it's not over 4 inches however that should not matter. So if I was shipping a chef knife for example as a gift, return or whatever and that is 5-6 inches...this UPS will not ship it? I call BS on this. The other two UPS Stores in Denton have never had a problem when I shipped a piece of cutlery. Ever. I think either this store makes up their own rules or this kid was asking what was in my sealed package for unsavory reasons. I will be filling a complaint with the Better Business Bureau, and with whoever runs the location and who is over this location. Asking me 20 questions like I am some kind criminal or something. I don't think so.

Not one to write reviews but I went in today for a simple return and was met with pushy, rude…read morecustomer service- disappointed. Never had a bad UPS experience before but I guess there's a first time for everything.

I used UPS on Friday, 4/26, to print some documents and send a very important and time sensitive…read morelegal document. The print job was easy enough: $3 for 14 pages. Uriel, the gentleman that helped me, gave incorrect information about when the legal document I was mailing would be picked up. He confidently stated that USPS had not come to pick up any certified mail yet and would be coming by the end of the day. He estimated it would be sent the following day since it was being sent within Denton. At the time of writing this, it is 4 PM on the following Monday and my document has still not been picked up. I called the store and the woman I spoke to said the USPS doesn't always come at the same time. This is understandable and I wish this would've been told to me by Uriel when I initially dropped off the document. If I had known this I would've taken the document to USPS myself. Now the legal proceedings I'm trying to initiate are delayed due to Uriel's oversight. Edit: It's now Wednesday May 1st and my letter still has not been delivered. The letter was taken to Fort Worth and is being brought back to Denton. I understand that UPS can't control what another business does, but the employee should not have stated that it would be delivered the next day; does he not know the process of USPS picking up certified mail? Surely this is the normal routine done by USPS. This is extremely upsetting as again I am trying to initiate legal proceedings and they can't be started until the letter is delivered. This is causing a lot of unnecessary stress. Will not be conducting business here again.

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

Not enough people working. I waited 20 mins and they were still helping whoever it was when I…read morewalked in. Not going to Denton again!

CopyPro does only what they want to do, not what the customer needs. I needed a funeral pamphlet…read moretype set with color copies. The size was wrong and there were grammatical errors. When I brought it to the manager's attention, he told me he didn't want to fix the job. "Take it as is or leave it." I had to go to Office Depot and start over with additional time and expense.

I love Copy Pro. A locally owned copy shop and the owners are always so nice and go the extra mile…read moreto help customers.

Needed a small run of a 24pg catalog for a meeting.. They knocked it out in 3 days!…read morePaper stock and turnaround exceeded my expectations! Will definitely use them again in the future.

Let's just keep it simple. This was an unpleasant experience being taken advantage of by this…read morecompany. Overcharged and added fees not listed on original invoice. The quality of the sticker was good but not worth the big price tag.

I stopped in for a quick 300 copies and that is exactly what I received, quickly, quality printing,…read morehospitable service and a kind smile. Price was excellent and it came back cheaper that the verbal estimate and they charged me less. Honesty goes many many miles when you look for good vendors.

The best customer service with the most reasonable and reliable services! Highly recommend coming…read morehere for any printing needs.

Very nice people very courteous very punctual definitely go to use them again and again and againread more

Great Service. They try to help you as quickly as possible. The printing prices are cheap and…read morealways look great. If your not satisfied they always fix it with no charge.

The ladies of The Print Lab were very patient and helpful to me when I recently got my business…read morecards printed. The resulting quality was great and I'm very pleased! Fair priced too!

I've used this company several times over the past few years and they always go above and beyond to…read moredeliver high-quality work and the best service. Anytime I need printing, I ALWAYS call them. They are the best!

I don't really understand what's going on here. I have called a few times over the years for…read morevarious projects. I can never get past the woman who answers the phone. Every time I get vague responses and that the designer is out. We had a project years back where we needed plans printed and it was a struggle. Every time we would call, someone was out or someone left early, etc. Something that should have been pretty easy to get turned into a struggle. I guess they are so busy they don't need additional business.

i had a very unpleasant and unprofessional experience at the Denton location. i was asked to leave…read morea $421 deposit for work that was never done, promises never fulfilled, and to top it off, the installer damaged my vehicle, after he decided to move it. the staff has refused to respond to my requests for restitution. even the BBB can't get them to respond. i'm now going to have to take further legal action. i would DEFINITELY not take your business there.