They are a really good mail, shipping, copies, shredding, and mail box service. They also had…read moreREALLY Kool High Definition Greeting Cards with cute cats, dogs, and little animals dressed in cute, bright outfits, and etc. I bought some for birthdays before and my friends thought they were AWESOME. I like this store and it was apart of my routine. I don't want them to leave but I guess they must. Plus many residents of Denton who live nearby would rather go there then the post office it's just easier. The SAD news is today we all got notes stating they will be closing because the animal clinic next door wants to buy them out and the owner of the buildings won't allow them to renew lease. So we'll all have to go to another location. Sad. I really, really love this place. It's very clean. They are super professional and you can count on them. I like this place Their last day is Oct. 31, 2015. So sad but.. they will be missed.

Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

Not one to write reviews but I went in today for a simple return and was met with pushy, rude…read morecustomer service- disappointed. Never had a bad UPS experience before but I guess there's a first time for everything.

I used UPS on Friday, 4/26, to print some documents and send a very important and time sensitive…read morelegal document. The print job was easy enough: $3 for 14 pages. Uriel, the gentleman that helped me, gave incorrect information about when the legal document I was mailing would be picked up. He confidently stated that USPS had not come to pick up any certified mail yet and would be coming by the end of the day. He estimated it would be sent the following day since it was being sent within Denton. At the time of writing this, it is 4 PM on the following Monday and my document has still not been picked up. I called the store and the woman I spoke to said the USPS doesn't always come at the same time. This is understandable and I wish this would've been told to me by Uriel when I initially dropped off the document. If I had known this I would've taken the document to USPS myself. Now the legal proceedings I'm trying to initiate are delayed due to Uriel's oversight. Edit: It's now Wednesday May 1st and my letter still has not been delivered. The letter was taken to Fort Worth and is being brought back to Denton. I understand that UPS can't control what another business does, but the employee should not have stated that it would be delivered the next day; does he not know the process of USPS picking up certified mail? Surely this is the normal routine done by USPS. This is extremely upsetting as again I am trying to initiate legal proceedings and they can't be started until the letter is delivered. This is causing a lot of unnecessary stress. Will not be conducting business here again.

Terrible service waiting over 30 min to cash my check never explained to me why they were taking so…read morelong. They lied said thumb print was to verify my check. Lies this was to keep your check! I had a small loan I had forgotten about over 10 years ago told them it OK to pay thst small loan and release the remaining however did NOT!!!

Terrible customer service, terrible company. Went in here to cash a check, was given wrong…read moreinformation from the employee. Went to verify the check and they kept me in there for over 30 min. Not to mention, they take your SS and thumbprint just to check if they accept your check. They need to be out of business. Disgraceful

A BIG ZERO is my rating for this location…read more ULISES is very helpful until there is a problem and then you get to see the other side of Ulises. Believe the previous review...he is rude, unprofessional and does not listen. I took a packed to their location on 7/30 at 3:53pm It did not arrive at the Shady Oak location (5 minutes from their store) and scanned in until 24 hrs later. (See the tracking) I called to ask Ulises what happened. He would not allow me to speak. He was accusing me of saying things I did not say. He offered no explanation. He would only say he does not know what UPS does with the packages once they leave HIS store. I will NEVER visit HIS location again. I took a package to the Shady Oaks location in Denton. It went out same day as promised and arrived as scheduled.

I've been receiving my personal and business mail at this UPS location for around 15 years. The…read moreteam of this location is very good...always willing to help me with questions, tracking and other needs. I recommend them highly.

The employees are always so helpful! Very pleasant to deal with. This is my go to for all shipping…read moreoptions.

I wish I could give my experience a zero stars or I would. I went to ship a package that was a…read morereturn to a retailer. I was shipping a small pocket knife back to this retailer. This young kid asks me what I am shipping. I reply cutlery. He then asks me what kind of cutlery? He asked is it a spoon, a knife, etc? I thought that was really odd as I have never been asked these questions beyond a description of what I am shipping. But then he asks specifically he asked if it was a folding knife as it was in a really small box. I told him it was a folding knife. He then says he will need to open my sealed package and measure the knife because they can't ship a knife over 4 inches. WHAT? since when? I had to pack this a certain way and this kid wants to open my package. I told him absolutely you cannot open my package and no it's not over 4 inches however that should not matter. So if I was shipping a chef knife for example as a gift, return or whatever and that is 5-6 inches...this UPS will not ship it? I call BS on this. The other two UPS Stores in Denton have never had a problem when I shipped a piece of cutlery. Ever. I think either this store makes up their own rules or this kid was asking what was in my sealed package for unsavory reasons. I will be filling a complaint with the Better Business Bureau, and with whoever runs the location and who is over this location. Asking me 20 questions like I am some kind criminal or something. I don't think so.

So helpful and quick. Will come more often! Dropped off a…read morereturn and was I prepared. The man working was so helpful with what I needed. Thank you.

I've been here twice now, always have good and friendly service. Staff is attentive and prompt.read more

Their service is great. Matthew is very accommodating very helpful. I consider have a friend.read more

Hardest working guy right here. Always a great experience. Love you guys Wouldn't choose…read moreany other place for delivering my CBD bath bombs

Great customer service. Makes sure your mail gets scanned before being sent out. Pricing is good as…read morewell.

I've been coming here for 11 years. There is not a better place to mail packages , but stamps and…read moreget greeted with a smile. They are glad to see you. You are treated like family. What more could you ask for. I left the post office due to the long wait and poor customer service and angry service people. Thank you The Postal Depot. Keep up the great customer service.

We had an absolutely outstanding experience at Mail, Ship, and More today!…read more We had over 100 pages to print, organize, and notarize, and Kyle made the entire process effortless. I originally planned to print at the library and come in just for notarization, but he simply said, "Just come here. We can do everything." And he was right. Printing, scanning, notarization, folders, and shipping. All in one place. Fast, clean, professional, and extremely convenient. Kyle provides excellent customer service. He is knowledgeable, patient, and genuinely helpful. You can tell he cares about his customers and takes pride in his work. Supporting a local business like this feels good, especially when the service is far better than the big chains. If you need printing, notary services, scanning, or shipping, skip FedEx, UPS, and USPS. Come here instead. Highly recommended. We are beyond satisfied and will absolutely be back.

Poor service. Rude. Claimed my package was picked up an hour before I arrived. Either they don't…read morecheck ID's or the person working there stole it.

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

Not enough people working. I waited 20 mins and they were still helping whoever it was when I…read morewalked in. Not going to Denton again!