My condo flooded and State Farm paid for new cabinets. I made the unfortunate mistake of choosing…read moreRick at Express Cabinets to do the work. On September 19, 2017, I signed a contract for cabinets and granite. Express Cabinets offers three shades (white, antique white, and a 3rd, which name escapes me) of white and my contract specified "white".
The cabinets didn't show up for install until November 1st, 2017. They were delivered with a broken drawer and missing doors and in the WRONG color, antique white, not "white". The new drawer and doors weren't delivered until December 14, 2017 and one of the new doors was delivered BROKEN!! It wasn't until January 23rd, 2018 that the new door was delivered and installed -- FOUR AND A HALF MONTHS after I signed Rick's contract! There is NOTHING "express" about Express Cabinets.
Now, back to the original install day: Rick hired Matt with Honey Done Handyman to do the install. After 3 days, Matt quit the job unfinished. When I contacted Rick about this, he offered no apology and his only "solution" was to get another contractor AFTER they completed jobs that hadn't even started yet! So, rather than finish my job, he proposed I wait until jobs that were scheduled, but not started get finished first. This is poor customer service.
During Matt's short stint as my cabinet installer, he damaged one of the uppers and glued a piece of wood over it to hide it, causing that side of the cabinets to not look like the other sides. He refused to anchor the largest cabinet to the ceiling, despite me clearly marking the rafters. So, now my large, over-the-fridge cabinet cannot support as much weight as I had hoped since it's only mounted to the back wall. Matt mounted the drawers crooked, which created a crooked gap between my dishwasher and the drawers.
The second installer Rick sent out was more competent, but sadly, still sub-par. His solution to "fix" the crooked gap was to tilt the dishwasher to match, then tilt the end panel on the other side of the dishwasher so all of it was crooked, but at least the noticeable gap would be gone. This is unacceptable! Even worse, this new installer dropped a tool, causing damage to my new vinyl floor. In addition, when this new installer attempted to "fix" the dishwasher gap, he forced the end panel, breaking it off of its floor anchors and his solution to fix that was to glue it to the floor. It was at this point I had to just ask him to leave and I will be fixing all of Rick's mistakes myself.
And to top it all off, after Matt quit and I was talking with Rick about Matt's mistakes and some blemishes I found on the cabinets, Rick never apologized and had to audacity to say, "You didn't order high-end cabinets, Trent" as though that excuses his shitty cabinets and his shitty contractors.
I cannot recommend Express Cabinets or Matt with Honey Done Handyman to anyone. Save your time, your money, and your sanity and hire someone else.