This is a shopping mall in Kelowna. There are two parts to it. However, the two parts of the mall…read moreis not connected. I have been here a couple of times to head to CIBC. You will find here Bestbuy, London Drugs, Hudson Bay, Shoppers and etc. The mall is quite big and let's just say they have a good selection of stores here. It is an indoor mall with plenty of free parking. They also have a pretty big food court.

It's a mall with lots of stores. And on a cold and rainy day outside, it fit the bill for our mood!read more

I was in Marshall's Kelowna Wednesday, May 29th. I had $90 worth of items to pay for. when I…read morereached the counter, the two sales people were speaking in their language to one another, and never once said one word in English to me. She didn't thank me, or even ask if I needed a bag. Rang my order through and just stood there chatting to her fellow employee. I felt like a minor interruption to their socializing.

They do not teach their staff basic courtesy at check out time. They do not hand your purchase;…read morethey just stand back and wait for the customer to pick up and fold items. When queried the clerk replied " they don't teach us that". What happened to the basic everyday courtesy where they hand you your purchase with a smile and a thank you?

I drove 4 hours to Kelowna for a shopping weekend, with the intention of buying a lot of clothes at…read morethe Bay. But I ended up leaving because of the horrible & clueless staff in the women's department. The Bay lost out on profit solely because of their staff & lack of customer service. particularly the middle aged British lady who works in women's clothing, with shoulder length brown hair & bangs. she was clueless and very rude. she didn't know where anything was located & she wasn't new. she told me they didn't carry a line even though she was standing near it. she didn't help customers on cash & i had to run around trying to find sizes because she wouldn't help. I have no idea why staff was there because they were zero help. I left.

Friendly Staff Very Knowledgeable Store has a great…read moreselection of Products Great Sales on all there sport knives House of knives orchard park has been a favorite store since 1996.

I been a loyal customer for years actually since I moved here in 1991 bought many many knives and…read moregadgets sent many people to this store for kitchen items to shavers sport knives etc since Chris the General Manager left the new Manager was rude and un willing to serve me with the highest standards of the company he said I have lost all my rewards through house of knives Not friendly and also ther was no selection of sport knives I have more knives than what was left on display please order new knives and a new manager thanks!

I regularly dislike the way it feels shopping in this store. it feels like I am not welcome. Today,…read moreas I was self checking out without a reusable bag, I saw two stacks of bags for sale: paper bags and the expensive reusable ones. I don't need any more reusable bags, I have too many and I'm not interested in advertising for Walmart. I just wanted a basic 25 cent bag. and as I saw many many people just grabbing these 25 cent bags I thought they were available for purchase. I asked one of the employees for a bag and was summarily told I coups not buy one, which seemed odd to me because everyone was buying them. Is this discrimination, kind of looks at that way. If everyone I saw buying these less expensive bags were not necessarily delivery people, seems like an inconsistent policy. Not interested in returning again.

I guess we aren't allowed to mention culture anymore because it's racist? But, not one employee was…read moreable to answer any inquiry I had as to location of product, or anything for that matter! They speak in their language to each other, on ear buds and the smell of BO as I passed one female employee was stark, like RIPE. I asked where an item was, and was met with a blank stare then she continued talking to someone I think on her phone, as large white ear buds where in, and it was clearly Punjabi. I don't expect this comment to go anywhere, as the customer service manager is Punjabi, and obviously the whole store is just them now.